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10811 Uppsatser om Service Management (intern marknadsföring) - Sida 66 av 721
Personalens del i årsredovisningen : En studie på svenska börsföretag
Background: Resources that are hard to put a value on and cannot be classified as assets in the balance sheet as well as the development towards the information society has led to an increasing need and use for voluntary information in the annual reports. The increase of voluntary information can foremost be seen in the field of human resources.Purpose: The purpose of this thesis is to describe the development of voluntary information about human resources in the annual report of a number of Swedish quoted companies. The purpose is also to see if there is a difference in the development between manufacturing companies and service companies.Method: Six manufacturing companies and six service companies were chosen from the Stockholm exchange A-list. Using both a qualitative and quantitative research method the annual reports of the chosencompanies were studied for the years 1995, 1997, 1999, 2001, and 2003. A model consisting of seven categories; health, diversity, recruitment, staff turnover and comfort, benefits and motivation, education and competence development, was developed to clarify were the development took place.Conclusions: After finishing the study one can tell that the amount of voluntary information about human resources in the annual report has increased even though the percentage share of the total annual report only has increased appreciably for manufacturing companies.
Från Psaltaren till Da Vinci-koden : Den litterära upphovsrättens framväxt och nutida tillämpning
The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.
Intern marknadsföring inom hotellbranschen: en fallstudie av två hotell
The purpose of this thesis was to illustrate the use of internal marketing in the hotel industry. It was decided to conduct a case study on two hotels in the same region, Quality Hotell Statt and Pite Havsbad. The case study is based on personal interviews with the managers of each hotel, who have the ultimate responsibility of the internal marketing work. The research questions were based on why the hotel industry work with internal marketing and how the hotel industry work with internal marketing. The study showed that the hotel industry work with internal marketing on daily basis to get low employee turnover rates, increased employee job satisfaction and high quality services.
Optimization of Burner Kiln 7, Cementa Slite
In this report focus is put on the combustion process at a cement plant. Combustion is the
heart of the cement making process and absolutely crucial to have under full control and well
optimized.
The fuel is put into the process through a burner pipe and this burner pipe is modified to
reach a more efficient combustion. The primary target is to enable burning of heterogeneous
alternative fuels and increase the production level. Other positive effects from this type of
optimization is lowered specific fuel consumption and lowered CO2 emissions.
A redundant burner is chosen for the project and overall the project steps are the following:
1. Installing a Jet air nozzle ring in a way so it can move both axially and radially due to
temperature changes.
2.
Betydelsen av utfodring under sintiden, sintidens längd och kalvningsintervallet med avseende på kons hälsa under kommande laktation
This essay describes and compares the extensive reindeer management to the more intensive, but grazing based, sheep management system in Sweden. Differences and similarities between the two production systems will be investigated by elucidating the economy, land use and possibilities to influence production and economy through breeding, feeding and product development. The reindeer management area covers the northern part of Sweden whilst the sheep management is dispersed over the country. Both reindeer and sheep are ruminants and have relatively high demands on the quality and digestibility of the feed however reindeers graze on mountain-and forest lands whilst sheep often graze inaccessible areas or cultivated grasslands. Selection intensity is generally lower in the reindeer management compared to the intensity in sheep breeding.
Lojalitet i resebranschen : En studie om hur svenska researrangörer arbetar med att skapa lojalitet och starka relationer på Internet
Dagens researrango?rer mo?ts sta?ndigt av en ha?rd konkurrens pa? resemarknaden. Homogena varor och likartad marknadsfo?ring go?r det inte la?ttare da? konsumenterna blir alltmer fokuserade pa? priser. Internets uppkomst har inneburit ma?nga mo?jligheter fo?r researrango?rerna att erbjuda sina kunder en mer la?ttillga?nglig service, men har ocksa? o?kat konkurrensen ytterligare.
Revisionsutskott - merarbete eller mervärde?
Syfte: Syftet med denna uppsats är att beskriva arbetet i ett antal revisionsutskott samt att diskutera hur detta arbete har påverkat extern revision och intern kontroll. Metod: En kombination av kvantitativ och kvalitativ metod har använts. Datainsamling har genomförts i form av intervjuer och dokumentstudier. Uppsatsens forskningsansats har varit abduktiv och deskriptiv. Teoretiskt perspektiv: De teoretiska perspektiv som använts är tagna från Svensk kod för bolagsstyrning, dels den gällande dels den reviderade.
ISO 14001 : Från ledningsbeslut till certifiering
Tidigare ombesörjde organisationen karriär och karriärutveckling för den anställde och karriärkontraktet byggde på livslånga anställningar. Det nya karriärkontraktet bygger istället på en så kallad proteisk karriär (Hall, 1996), vilket utmärks av att individen ser sig själv som ansvarig för och drivande av sin karriär, att egna värderingar får styra samt att psykologisk utveckling är främsta mål. Studiens frågeställning var att undersöka om personlighetsfaktorer i termer av self-efficacy, självkänsla, locus of control samt neuroticism kan predicera proteiska karriärattityder. I studien användes kvantitativ metod och en enkätundersökning genomfördes på studenter. Korrelationsberäkningar visade att samliga personlighetsfaktorer samt proteiska karriärattityder var korrelerade.
Kritiska faktorer i integrationsprocessen med ett utlandskt foretag
A successful acquisition is based upon good preparations before the integration process..
Belöningssystem i hemelektronikbranschen
Syftet med uppsatsen är att beskriva och analysera hur belöningssystemen är utformade i detaljhandeln med inriktning på hemelektronikföretag.Fallstudien gjordes på företagen Siba, OnOff, Thorn och El-Giganten..
Ekonomistyrning i interorganisatoriska relationer
Background: Inter-organisational ways of working have become more and more common during the last decades. In order to attain efficiency and productivity, such inter-organisational relationships need to be governed and controlled. However, studies have shown that inadequate control is one of the main reasons for why inter-organisational relationships fail. One of the means that can be used for governing and controlling a business is management control. The use of management control in inter-organisational contexts is a quite unexplored area of research at the present time, which might seem somewhat surprising considering the fact that inadequate control is a common explanation for why inter-organisational relationships fail.
Intern kontroll - Förståelse-en del av kontrollmiljön
Bakgrund och problemdiskussion Ett flertal företagsskandaler har ägt rum i modern tid, bland andra Enron och Worldcom. Följden har blivit regleringar i form av SOX i USA, åttonde direktivet inom EU och Svensk kod för bolagsstyrning i Sverige. Dessa betonar bolagets interna kontroller, vilka syftar till att hantera och kontrollera företagets risker. Det är i hög grad de anställda som utför kontrollmomenten och därför anser vi det intressant att undersöka hur de uppfattar och förstår de interna kontrollerna. Syfte Rapportens syfte är att för de personer som är ansvariga för utformning och uppföljning av intern kontroll belysa hur kontrollerna kan förstås av personalen.
Belöningssystem under omvärldsförändringar: en fallstudie i IT-branschen
En sammanfattning av uppsatsen på maximalt 8000 tecken..
Internpriser i praktiken: - en fallstudie
This paper presents a study of the Swedish public service television broadcaster - Sveriges Televisions (SVT) transfer pricing model. The aim of the thesis is to examine the motives for using transfer pricing from a theoretical perspective and if SVT?s transfer pricing model fulfils these motives. We will also examine any potential managerial problems the existing transfer-pricing model might cause and discuss how these could be solved. We have in our study found that the main motive for using transfer pricing within SVT is to allocate internal resources as efficiently as possible.
Att kunna det som andra kan : Knowledge management i ett kunskapsföretag
The capability to know what knowledge there is and where it resides within an organization is becoming increasingly important in the new knowledge-based economy. This paper takes on a practise-based view of knowledge in order to decide on a course of action for how to successfully implement knowledge management within a knowledge-based company. By considering all knowledge as more or less contextual and socially constructed, knowledge is divided into three dimensions depending on the degree to which it is tacit, namely: information, knowledge and skills. The paper then discusses inhibitors and enablers for transferring knowledge via these three dimensions respectively. The empirical findings are based upon a case study of Faveo. It is shown that Faveo, like most organizations, has til now focused on the collection of codified knowledge, i.e.