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6803 Uppsatser om Service Level Agreement (SLA) - Sida 64 av 454

Relationer på den industriella marknaden - faktorer som inverkar på förtroende

The purpose with this study has been, based on different public and private procurement conditions, to measure if there are any significant differences in the business relations between public- and private institutional kitchens. Furthermore, to observe what important influencing factors there are to maintain and develop a relationship between a producer and customer. The result of the analysis shows that there are important factors that influences on the trust in the relationship between a producer and customer. These factors are product- and service exchange, communication, strategic purchase and social exchange. In this examination we have showed that there are differences in the relationship between public- and private customers.

Lågkonjunkturens påverkan på den svenska konsumentmarknadsföringen

The purpose of this essay is to analyze and understand the effects that a recession can have on a company?s marketing department. In times of a recession most companies have less means to promote their products to their target market and to build their brand. This means that cutting the marketing budget will show some effects on today?s way of marketing.

Individualiserad matematikundervisning : en kvalitativ studie om lärares arbete med individualisering i förhållande till högpresterande elever

The purspose of this study is to investigate how teachers are working to individualize mathemathics education relative to high-performing students and how they define the therm individualization. According to the Swedish curriculum the teaching process should be based on the students prevoius knowledge and experiences. The teachers should in their preperation take every student in to consideration. To be able to investigate these subjets I prepared following questions:What does the concept of individualization in mathematics mean for the teachers?What does it mean to work with an individualized mathematics teaching?How does teachers individualizes teaching mathematics relative to high performing students?This study is based on a qualitative method with both interviews and observations.

Förändring av nitratläckage och växtproduktion från låglänt jordbruksmark vid en ny reglering av vattennivån i Mälaren

The water level of Lake Mälaren has been regulated since the 1940?s. A recentinvestigation suggests that the current regulation needs to be adjusted in order toprevent a decline in water level, salt water from infiltrating from Lake Saltsjön,and risk of floodings. In addition to these preventions, the new regulation couldpotentially effect the natural environment and agriculture practices in the lowlands that surround the lake. The new regulation proposal calls for an increase invariations in Mälaren?s water level during seasons, while the annual mean waterlevel will remain the same.

Elevprestationer och lärstilar : En intervju- och observationsstudie i matematik med lärare i år 4-6

This study investigates the teaching strategies of four teachers, and determines which teaching strategies give better results in mathematics at the middle school level? Result here means the knowledge level of the students. The result has been measured through leave out a mathematical test, which I leave out designed. Teaching strategies have been assessed through interviews with teachers and observations of their lessons.My study shows that to go through the lessons thoroughly in the traditional way, and open discussions with the whole class are best for students achievements.The information available, however, is too limited to draw some general conclusions, but my study can be seen more like a counter-example to the general praxis that is short lectures and individual assessment with one to one communication when teaching mathematics..

Patologiskt samlande -en funktionsnedsättning : En kvalitativ intervjuundersökning om professionella aktörers erfarenheter av arbete och hjälp i förhållande till patologiska samlare.

This qualitative interview study examines the shared and discrepant experiences that nine professionals, three from each field of psychiatry, social service, and housing have from working with people with hoarding disorder, and their view on help. The main difficulty when working with hoarding disorder is described as lack of insight and understanding of the severity and consequences of the disorder among people with the disability. Professionals highlight the importance of proper diagnosis and cooperation among disciplinary teams working with hoarding disorder. Approaches differ regarding the issue of how to best help a person with hoarding disorder, especially as the emphasis of autonomy becomes more prevalent. The landlords who were interviewed expressed the hoarders? need of help from the society, whereas the social service interviewees accentuated voluntariness and motivation as a favorable long-term management.

Upplevelsen av livskvalitet hos kvinnor med fibromyalgi : - en litteraturstudie

AbstractObjective: To investigate the occurrence of and the risk factors for falls and to  investigate level of fall-related self-efficacy and health-related quality of life in people living in community living, 75 years or older within Uppsala and Västmanlands county. A further aim was to identify predictive risk factors for falls. Design: A cross-section study with a descriptive, comparative and correlative design based on a questionnaire was used. Participants: The participants were recruited from Uppsala and Västmanlands county. A random selection on 525 individuals was done, from a population based sample, in the detailed municipalities.

Teknik är svårt, omsorg är lätt : Kommunchefers föreställningar om ledarskap och genus i äldreomsorgen respektive i teknisk förvaltning

The elderly care is an area of great importance to women. Women are more often in need of elderly care; they work with the service and provide a majority of the informal service. Research shows that managers? work-related prerequisites are significantly different between the male dominated technical administration and the female dominated care and educational administration. Studies also show that what the highest managerial organisation gives priority to, often permeate the whole organisation.

Chatt - ett nytt sätt att kommunicera med bibliotekarien

This thesis presents a new way of providing library users with reference services, namely chat (text based digital reference service in real time). Our research questions focus on the role of reference service, a comparison of chat reference to other reference forms, and the interest for real-time, digital reference. Our literature review covered the areas of digital reference and reference theory, the results of which showed that an ongoing debate hardly exists among Swedish librarians on the topic of reference work. We interviewed librarians from the three different Swedish chat reference projects existing at the time of our study. Most interviewees were very positive about chat reference.

Naturlig ljussättning i terrängsrenderingsalgoritmer med level-of-detail

Denna rapport presenterar ett alternativt sätt att ljussätta terräng i datorgrafik. Tidigare modeller har vanligtvis byggt på lokal ljussättning, som inte tar hänsyn till kringliggande geometri, och har med en extra process approximerat effekten av ljusinteraktionen. Genom att använda sig av en teknik som kallas precomputed radiance transfer (PRT) kan man förberäkna hur en punkt interagerar med ljus för olika inkommande riktningar och undviker därmed att göra detta under programkörningen. Det är viktigt att denna teknik även fungerar tillsammans med level-of-detail (LOD) terrängrenderingsalgoritmer eftersom rendering av alla trianglar i terrängen för varje skärmuppdatering inte är optimalt för dagens grafikkort. Man vill därför representera den underliggande terrängen med fler trianglar närmare betraktaren och färre längre bort.

Ledtidsreduktion i en kundorderstyrd produktion

AbstractPurpose ? The purpose of this study is to investigate possible reasons for long lead-time in a customer driven production, and how the lead-time can be reduced. To fulfil the purpose the study has been broken down into two questions.1. Whichfactorsaffectthelead-timeinacustomer-drivenproduction?2.

Kompetensutveckling : En kvalitativ studie av personalens upplevelse efter att ha gått Taktipro grundutbildning i en LSS-verksamhet

The study reported has been conducted in care service guided by the Swedish law LSS( LSS- act concerning support and service for the disabled). The aim of this study is to examine the experiences of the personnel who have attended the Taktipro introductory course with special focus on how they describe the possible effects this may have had on their daily attendance to their special needs users.The method used is a qualitative method of enquiry, based on interview questions sent by mail to all the participants of the Taktipro introductory course. The result shows that the personnel have a positive view on skills in progress and that this program has facilitated the contact between personnel and their special needs users. An awareness about the importance of physical contact has also been revealed as well as an awareness of their own impact on situations at work. The result also indicates that the personnel feel that they have been able to improve the well being for the special needs users. .

Mätning av tjänstekvalitet i bibliotek: användning av LibQUAL+ i Sverige

The aim of this master thesis is to measure library service quality in two groups of libraries, newly developed and well established, and to see if there are any differences in the users perception of the dimensions in LibQUAL+. The thesis also examines the different perception of quality for the user groups: undergraduate students, graduate students, and faculty. Another approach is to test the Swedish translation of LibQUAL+. Different theories on service quality are presented but the main theories are from the marketing perspective. The grounding and development of LibQUAL+ is described as well as the use of the instrument in different libraries.

Enterprise Resource Planning Systems as a Service: Hur genomförs en framgångsrik implementation?

Denna uppsats har sin utgångspunkt i den tekniska evolution som har skett i affärssystemens värld. Syftet var att undersöka och beskriva implementat-ionsfasen av ett Enterprise Resource Planning System som tillhandahålls som en tjänst via internet. Fokus var att identifiera framgångsfaktorer för implementationen med hjälp av ett fallstudiebaserat tillvägagångssätt där tonvikt legat på intervjuer och andrahandsmaterial. Undersökningen visade att bland annat valet av ett för organisationen passande system, en omfattande verksamhetsanalys, implementeringshjälp av konsulter samt anpassning av affärsprocesser är viktiga faktorer för en framgångsrik implementation. Därtill såg vi att en tydlig projektplan, en Project Champion och dedikerade resurser också var viktiga faktorer för framgång..

Thinking more like a client. : Designfaktorer som påverkar valet av tjänsteföretag.

Companies in the western world can no longer compete by using traditional means such as product and price since the commerce of services continually grows. To avoid similarity and increase competitive advantages modern companies have to be more specified. The competition between companies has increased and customers are harder to reach. Customers of today can afford luxury but trend indicates that originality, identity, and status are more important than factual needs. Products created and consumed at the same time within the service market are often very homogenous (similar).

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