In the master thesis the focus of the study has been on the special library of the Goethe-institute in Stockholm. A survey was made among the visitors coming to the library, to find out how they used the library and how they would judge the quality of service. To find out how the needs and the opinions of the users were meet by the library I also made an interview with the staff one librarian and the chief librarian. In the analysis I used the theory about service quality of Christian Grönroos as a framework. The theory distinguishes the service quality into technical resp.

The Swedish government have a goal that wind turbines shall produce 30 TWh by the year 2020, compared to about 3,5 TWh produced in Sweden during 2010. To minimize the disturbance that wind turbines create the Swedish Environmental Protection Agency has stated a guideline value that noise from wind turbines at nearby residents shouldn?t exceed 40 dBA, at 8 m/s wind speed. With advanced calculation models, like Nord 2000, the emitted sound from future wind turbines can be calculated at an early stage to optimize the power production without exceeding the 40 dBA. When the turbines have been built there is a need to verify that they really are within the guideline.

The aim of this study has been to get a better knowledge and understanding of the way teachers are working with reading comprehension in the grades 1 and 2, which was done through description of 5 teachers way of working.The theoretical basis of this study grounds in the sociocultural perspective. I based my study on Vygotsky?s theory which claims that strategies transferred from adults to children through social interaction get internalised and then used independently. I have also made use of several theories that specifically deal with reading comprehension that allowed me to identify this area of teaching as a complex one, consisting of several elements. In order to understand a text on a deeper level a reader has to be able to infer, or read between the lines.

This thesis is a study about wether first year students in Swedish senior high schools understand the learning intentions and the matter of the subject of history specified in GY 11 introduced in July 2011. The overall question that this master tries to answer is: Do the students understand what and why they are studying history? Three classes studying the first history course in the new system answered a survey regarding five of the specified learning intentions for the course and their overall opinion of grades and level of knowledge and intentions. By measuring the level of understanding and the students? general opinion the conclusion is following.

Nature?s Best is a quality-label for Swedish Eco-tourism. It is one of very few active ecotourism labels and the only one that claims quality as its main focus. The objective of this thesis is to evaluate the certification scheme Nature?s Best with regards to the values the certification creates for the companies that certify their products.

Mjukvara i datorer styr många viktiga funktioner i dagens samhälle och används i stor utsträckning för att kommunicera men även för att styra utrustning. För att mjukvara ska fungera tillförlitligt behöver den byggas korrekt och testas utförligt. För att uppnå tillförlitlighet kan en byggserver används för att automatiskt bygga och testa mjukvaran. Den här rapporten beskriver hur en prototyp av ett övervakningssystem för byggservrar skapats. Systemet sköter övervakningen genom en övervakningstjänst som hämtar information från en byggserver av typen CruiseControl.NET [10] och presenterar informationen på en webbportal.

Sweden is a country that has made some progress in developing energy efficient solutions. The problem in Sweden is that many houses and apartment buildings are old and have inefficient ventilation- and heating systems. This energy is lost when systems are inefficient, which then results in huge economic costs. Luckily, more and more people are becoming aware of this, which means that Sweden is on track to become even better within energy efficiency.Energy use for the housing- and service sector amounts to 166 TWh of total use at 616 TWh. Without distribution and conversion losses, these figures show that the housing- and service sector accounts for almost 40 % of the country's total energy consumption.

This article starts with a review of the literature regarding the normal reproductive physiology of the mare, prolonged luteal phase and medical drugs used within reproduction of the horse, with emphasis on Ovuplant®. The purpose of this article was to measure the progesterone level in blood, of mares implanted with deslorelin acetate (Ovuplant®). The study was performed at the Department of Clinical Sciences, SLU, in Uppsala. There were seven mares included in the study. They were divided into two groups, one experimental group (four mares) and one control group (three mares).

Allt större och större andel företag väljer att presentera och förmedla varor och tjänster via e-handel. En viktig aspekt vid e-handel är att kunden känner förtroende för e-handelsapplikationen och företaget. Denna rapport redogör för vilken inverkan multimediala inslag har för förtroendet av en e-handelsapplikation, vid initialt användande. En undersökning har genomförts med hjälp av en kooperativ utvärdering av fyra e-handelsapplikationer vilka innehåller olika typer av multimediala inslag har.Resultatet av undersökningen visar att multimediala inslag inverkar positivt på förtroendet för e-handelsapplikationer. Däremot finns indikationer på att för hög grad av multimedialt inslag inverkar negativt på förtroendet för e-handelsapplikationer..

En upplevelse består av flera faser som innebär att den startar redan när turisten upptäcker att den har en önskan som den söker att uppfylla genom en upplevelse. Sker denna sökning på destinationen som turisten befinner sig på blir turistbyrån en möjlig förmedlare av upplevelsen. Uppsatsens syfte är att undersöka vilken syn turistbyråer har på sin roll gentemot turisten i deras upplevelser på destinationen och om de aktivt verkar för att skapa en god totalupplevelse för turisten. Avgränsningsområdet för uppsatsen har varit turistbyråer inom regionen Swedish Lapland och för att besvara syftet har jag gjort en kvalitativ studie där tre turistbyråer inom den regionen intervjuats. Studien visar att alla tre turistbyråerna ser sig ha en informerande roll gentemot turisten där det ingår att förmedla upplevelser som passar kunden och därmed medverka till att kundens totalupplevelse på destinationen ses som god.

Sydkraft Vattenkraft AB owns and operates the Traryd hydropower plant, located in the river Lagan in the southern part of Sweden. The gravity dam is classed according to RIDAS guidelines (Hydropower Industry Dam Safety Guidelines) as a class 1B dam. This means that the dam must discharge a class 1-flow which has a return period of 10 000 years. The inflow into the dam has been calculated in an earlier report to 495 m3/s, with a waterline at an elevation of 126, 3 meters above sea level. The gravity dam has a discharge system with two rectangular weirs, which results in a smaller discharge than the necessary 495 m3/s.

The aim of this study was to get a greater comprehension of social welfare secretaries? notion of "good parenting" and furthermore how this is expressed in evaluations of investigations regarding care of children. The empirics in this qualitative study were collected with the help of a vignette containing relevant questions. Moreover interview questions were answered at seven occasions. The interviewees were social welfare secretaries that worked with evaluations of care of children.

Several studies have examined the effects of perceived justice of preferential treatments to customers, but few have studied these effects when customers have different input. The purpose of the study is therefore to enhance the knowledge and understanding of the effects of preferential treatments to customers with varying input. More specifically, the study focuses on how perceived justice, customer satisfaction and loyalty are affected depending on the customer's input and received treatment. An experimental study with 263 respondents showed that the perceived justice and loyalty intentions among both the receiver and the non-receiver of the preferential treatment were of highest level when it was given to a customer with large input. Customer satisfaction however, was found to be of highest level when customers themselves received preferential treatment, regardless of the size of their input.

AbstractThe purpose with this paper is to describe focus in the school subject swedish through a historic perspective. The purpose is also to intestigate how a group of pupils in the last grade in upper (senior) level of compulsory school and teachers with the subject swedish thinks about the subject, what is the most meaningful to pupils in the last grade in upper level of compulsory school.The history of the Swedish school system from the 15 th century till today and the entrance of Swedich as a subject in school has been studied by literature and curriculum. With help from Mr Lars-Göran Malmgrens analysis of different swedish subjects the curriculums analyses to see which subject who appear.Pupils from the last grade in upper level of compulsory school and their teachers in the the subject swedish have answered questions in two different questionnaires regarding what is most meaningful with the subject. The result are to be present in this paper as diagram and also in ordinary text.The conclusion is that the subject swedish has changed from functionalism to formalism and then turned to a more literary education and finally towards functionalism again. The results from the questionnaire papers show that the pupils put most value in learning different skills while the teachers see the importance of both skills and developing the personality..

The aim of this thesis is to get an idea of how service companies set their prices. The method used was a case study approach, which was conducted at three real estate companies. The study showed that when setting their prices, the main aspect is their own costs. However, we have found that several other aspects play a big role when setting prices on services in real estate business such as individual customer behaviour and market competition. We have also found that the real estate companies charge very similar prices.