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5538 Uppsatser om Service Concept - Sida 58 av 370

Implementation av administratörsfunktioner för QuickPick

Denna rapport handlar om utveckling av administratörsfunktioner för applikationen QuickPick som är ett värdesystem för ett lager. I dagsläget finns det inga funktioner för användaren att sortera, gruppera eller filtrera vyinställningar i applikationen. De som använder systemet får kontakta Qsys Sverige AB, där detta uppdrag är utfört, för att ändra vyinställningar manuellt. Rapporten behandlar teori om hur ett lager är uppbyggt, hur man programmerar på ett generellt sätt så att det blir enklare att fortsätta utveckla funktionen. Teorin behandlar också hur man på ett användarvänligt sätt skapar ett system för en administratör.Funktionerna kommer att finnas i en webbportal tillgänglig för administratören och är utvecklat i C# och ASP.NET.

Tjänstekvalitet i bankbranschen: och dess inverkan på
kundnöjdheten

Banks find themselves at a highly competitive market where it is important to achieve high customer satisfaction if they want to attract customers and stay competitive. Some studies suggest that the gap between customer expectations and perception within the five quality dimensions influences the customer satisfaction. With SERVQUAL the authors of this thesis have investigated the suggested relationship and have discovered no indications of a relationship between the gap and customer satisfaction. Instead the results indicate that there is a relationship between perceived service and customer satisfaction. The thesis also indicates that the most important quality dimension for the bank customer is reliability.

Det socialt konstruerade könet : En studie om mäns och kvinnors möjligheter att ge jämlik service ur ett genusperspektiv

Studien har gjorts på uppdrag av stadsdelen Majorna i Göteborgs kommun och är baserad på kvalitativa intervjuer med tio stycken intervjupersoner. Intervjupersonerna är slumpvis utvalda där det enda vi hade i åtanke var att blanda kvinnor och män. Vårt syfte är att se vad det finns för föreställningar om jämställdhet och jämställdhetsarbete inom verksamhetsområdet skola/förskola för att kunna urskilja möjligheterna för intervjupersonerna att ge jämlik service till brukarna ur ett genusperspektiv (Wahl m fl 2001 s.171). Detta kan vi uppnå genom att synliggöra ett antal erkända sätt att tänka kring jämställdhet och jämställdhetsarbetet. Resultatet visar att det finns både skillnader och likheter i attityder, tankar och känslor angående jämställdhet och jämställdhetsarbetet hos de kvinnor och män vi intervjuat.   Resultatet kommer i kombination med de valda teorierna att användas som ett sätt att förstå hur detta kan komma att påverka hur det ges jämlik service till brukarna i stadsdelen.

Produktkoncept: lekhjälm i vintermiljö : ett nytt produktsortiment

A protection helmet for young people (3-7 years) in winter environment has been developed in this thesis. The result is a concept proposal for development at STIGA Sports AB in Eskilstuna. This thesis work has been performed during 20 weeks, for a Master of Science in Product and Process development at Mälardalen University Eskilstuna Sweden in September 2009 to January 2010. The helmet is shown as a CAD model with detailed solutions to the outer shell, interior and adjustability (in sizes 50-56 cm) which are the three focused areas in the development. Also a physical model in scale 1:1 has been developed and is shown in this thesis work.To achieve the best result possible the process started with an analysis of the market and the product.

Manlig lusta eller tabu? En undersökande uppföljning av sexköpslagen. Lag (1998:408).

January 1, 1999, a new sex purchase law was introduced in Sweden, Lag (1998: 408). The law implies that in a sex trade a crime is committed only by the consumer in the sex trade. The majority of consumers in prostitution are men and the suppliers are women. When prostitution is problematized it's usually from the woman's point of view and the perspective of the man is often overlooked. The new law has shed light on the consumer and made the male more visible in the public debate.

Flerpartslogistik med fokus på rutter, fyllnadsgrad och miljö

The globalization has increased the trade between different places and countries. Products are now available from all over the world, but this requires transports that have consequences in the environment as well as the economy. New professions are creates that do formality, organize, administrate and implement other businesses transports. Their operations are between the business and customer and they are called logistics companies. The purpose of this report was to study third-party logistics and why more and more companies use this logistics services.

Journalistrollens rivaler : Om public service-reportrars syn på sin roll i relation till användarskapat innehåll och medborgarjournalistik

Journalists´ role in society has traditionally been of representative nature with a task to distribute news and scrutinize those in power. But technological changes have created a new publishing world outside the traditional media institutions. In today?s redactional society anyone can become a publisher in a blog or through other channels on online. This process can be seen as contributing to increased democratization giving everyone the opportunity to publish.

Att rätt fira sin gudstjänst : Gudstjänstens relevans för kyrkan och för den kyrkotillhörige sett ur anställdas och förtroendevaldas perspektiv

The Church of Sweden had barely 6.5 million members in 2012. Just over 1% of the members visit a church service regularly every Sunday. The number of visitors in worship services has diminished continuously for a very long time. From 1990 to 2010, the annual number of visitors at the main worship services has decreased by 50% from 9 million to about 4.5 million. The service activities can still be maintained at the current level because the many passive members still pays their membership fee.

Webbradion : ett nytt medium

The purpose of this essay is to study the role of web radio in Sweden. To fulfill the purpose we have done a case study of two Swedish radio stations: Sveriges Radio AB, which is a public service station, and a commercial station called Mix Megapol. By interviewing two persons from each station and analyzing the contents of their web sites, we have tried to see how the relationship between radio, Internet and web radio looks like. Thus, our method is qualitative. We have come to many conclusion of which some are: The new medium web radio borrows qualities from the traditional radio.

Kreativitet : Mål eller medel i gymnasieskolans designämnen

This degree project deals with the concept of creativity and the creative output based on howSwedish upper-secondary design teachers within the Technical Engineering Programexperience this from a student's perspective. The project discusses how the concept creativityis interpreted and how the creative output is regarded by educationalists and professionaldesigners and how this then can be related to literature on the subject and in the steeringdocuments. The purpose of this degree project is to visualize the interviewees' viewpoint oncreativity and the significance of experience, skills, and environment for the creative outputand within the field of design. This in order to, in the pedagogic and didactic situation, enablethe improvement of teaching so that creativity and its output come to show. Moreover, theproject aims to create a ground for discussion of the view of the importance of these skills inthe pedagogic/didactic situation.In order to reach this aim, I have read literature on creativity from several perspectives andcarried out eight qualitative structured interviews: both with three educationalists withoutexperience within the design profession, and with two educationalists who are or have beenactive within the design profession, as well as with three professional designers.

Utveckling av lagerhanteringsapplikation för handterminal : Development of storage management application for PDA

This exam paper has been a collaboration between the writers and System Anderson AB. The assignment was about completing a client application, running on a PDA, and a server application, running as a web service. The web service handles the communication with System Anderssons existing database. The main goal for the application is that it will be used to increase efficiency in storage management. The client application will hold functions for withdrawal, purchase, delivering and inventory.

Organisationskultur samt avvikelse- och förslagshantering för ständiga förbättringar i tjänsteverksamheter : Fallstudie Vägverket

Because of an increasing demand from customers and changing external environment, there is a need for continuous improvements, for both manufacturing and service organizations, to meet these demands. Manufacturing organizations have been working systematically with quality improvements for a long time, but it has not been as common for service organizations. Because of that the methods to use for implementation of the systematic improvements have not been designed to fit service organizations, and not either for public organizations. The purpose of this thesis is to explain if and why the Swedish Road Administration?s organizational culture and handling of ideas and deviation support an implementation of continuous improvement management.

Motivation : Hur motiverar en butikschef inom detaljhandeln sina anställda i syfte att förbättra kundservicen samt öka försäljningen

Intense competition and pressure from various market participants is prevalent in today?s modern and technologically developed society. It is important to keep a high standard of service and customer care to be able to keep your position on the market. The focus of the paper is to study how a store manager can influence their employees to perform better on the job, in terms of service to customers and increased sales. The aim is to analyze the different tools store managers use to motivate their employees with the goal of improving service to the customer and to increase sales.

Entreprenöriell matematik : På John Bauergymnasiet i Västerås

Enterprise learning is a pedagogic concept that implies that the students, in correlation with development of theoretical, subject specific knowledge, also develops enterprise competences that will be useful in their everyday life and on the labour market. Enterprise learning has grown over the last ten years, as well in school practicing as within research. In the mathematics subject, a strong educational tradition has delayed the introduction of enterprise learning. At the examined school, enterprise mathematics has been introduced during the spring term of 2010. This examination focuses on which of the enterprise competences that are developed and how they are developed.

Nya landskapselement i Infra City :

My work deals with large scale design of the urban fringe. The thesis is divided in three parts; ?Current viewpoints?, ?Infra City ? conditions ? and ?Infra City ? project?. In the first part, I go through the history of trade shortly. Then I discuss the concept of nature, which ends up in a linkage between natural science and aesthetics in landscape architecture. The link between those two makes a project stronger and more multifunctional. The object of my case, Infra City, is a mall situated north of Stockholm on both sides of the E4 motorway going to Arlanda airport.

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