The structures of organizations have gone through a dramatic change over the last years; as a result customer service is no longer a small side activity but a critical part in customer relationship management. Development in information technology has created opportunities as well as challenges for organizations when it comes to providing a customer service with capacity of Sensing and responding to customers' needs. Previous research shows a relationship between customer response capability and customer knowledge processeses, this study investigates and confirms this relationship. However, findings show that dedication and understanding for customers needs has a direct impact on both customer response capability and customer knowledge processeses, this result indicates that customer knowledge processes and customer relationship management are difficult to differentiate. Furthermore, this study explores IT-related resources impact on customer response capability and customer knowledge processes.

Uppsatsen behandlar relationen rum, verk och betraktare utifrån et verk av konstnären Olafur Eliasson. Undersökningen styrs av frågan om vilka fysiska faktorer som påverkar betraktaren i mötet med rummet och genom att studera verket Beauty (1993). Dessutom diskuteras Olafur Eliasson relation till betraktaren som en del av verket. Metoden har varit en kombination av litteraturstudier och fallstudie av verket Beauty som visades på AroS 2005. Grundläggande för hela undersökningen är ett receptionsteoretiskt perspektiv, där fokus är flyttat från verket till betraktaren.  De fysiska faktorer som anses påverka vår visuella perception är ljus, färg, form, rum och rörelse.

This study presents results for observing forest changes in Sweden using multi-temporal L-band satellite data and is a part of the JAXA?s ALOS Kyoto and Carbon Initiative. An extensive dataset of images acquired by the Advanced Land Observing Satellite Phased Array type L-band Synthetic Aperture Radar (ALOS PALSAR) is investigated for clear-cut detection in boreal forests in northern Sweden (Lat. 64°14? N, Long.

Several studies have analysed the relationship between Normalised DifferenceVegetation Index (NDVI) and radiative surface temperature. A main goal for moststudies have been to find the best method for carrying out land cover classificationsand to study land cover changes, based on a combination between the twoparameters. Since atmospheric components have a significant influence on bothparameters, most applications were based on multi-temporal data. The quality of theindividual values in such a combination is improved, but the biophysical justificationis uncertain. This study presents a different method, based on only the combination ofvalues that have been registered the same day and about the same time of the day.125 daily images of NDVI and 250 images of radiometric temperature were used inorder to analyse the relationship between (1) NDVI and radiative temperature and (2)NDVI and relative temperature difference between early morning and mid-day.Results between NDVI and radiative temperature show a significant negativecorrelation on areas where a distinct growing season develops, and a strong positivcorrelation where vegetation is abscent throghout the season.

The Multispectral Canopy Reflectance Model (MCRM) by Kuusk (1995) has beenused to simulate the reflectance of a sugarbeet canopy. The simulated reflectancevalues show high absorptance in the VIS area, compared to field measurements, andhigh reflectance values in the NIR area. The errors may be due to overestimation ofclorophyll content in the sugarbeet leaves and scattered light during fieldmeasurements. The estimation of the clorophyll content where carried out using thePROSPECT-model by Jacquemoud & Baret (1990).During the vegetation period, the state of the canopy moves towards a closed canopy,with sparse vegetation in spring. The MCRM-model was used to perform a ?spring?simulation, which was compared to the original simulation.

The depth-to-water-index (DTW-index) is derived from digital elevation models (DEM) to map soil wetness, in terms of distance from soil surface to the ground water table. The aim of this GIS based study was to investigate the existence of a relationship between DTW-index and forest site productivity (SP). The belief of such an assumed relationship was based on knowledge that the ground water level is related to site properties that can either promote or impede tree growth. Data primarily comprised rasters of the Krycklan catchment in northern Sweden and depicted DTW-index and a laser scanned vegetation height. The 100th height percentile of each pixel in the vegetation raster was assumed to mirror the top-height, letting it act as a relative measure of SP within a delineated area of equal stand age.

The master thesis, conducted at Metrima AB, concerns the development of a non-intrusivedistribution meter as a basis for individual tap water billing in apartments.The project is conducted in response to the market interest in individual tap water billing inapartments as an answer to environmental concerns regarding water consumption. Due to thehigh installation cost of traditional water meters, a new method of determining waterconsumption, without having to cut water pipes, is proposed.The proposed method distributes the total water consumption for an apartment complex toindividual apartments according to distribution meters, measuring water run-time, in eachapartment. The water run-time is estimated by measuring the water pipe?s outward vibrationsand temperature changes.A test environment was established and a prototype built, using a tilt- and vibration sensor forvibration Sensing and a precision temperature sensor to measure temperature changes. As bothsensors work well in the test environment, further testing was done in 3 apartments for aduration of 5 days.

Mechanical relays are more and more being replaced with semiconductortechnology. In this thesis it is investigated if and how the larger loads couldbe controlled by transistors. The main part of this work aims to create andverify a solution that can control the starter motor, as well as protect it incase of any failure. The different malfunctions that the solution protectsagainst is high current, too high peak current, low current, maximum cranktime and minimum cool off time. The timers also protect indirectly againstoverheating of the starter engine.The transistors used are BTS555, from Infineon.

An inquiry into the post-war European aesthetic and political landscape should take the international organization Unesco?s colour reproductions and travelling exhibitions of paintings into consideration. In these, the organization implements André Malraux? idea of the ?imaginary museum? as a framework for a future cosmopolitical, aesthetic (and utopian) community. During the late 1940?s, the Swedish government also discusses the need for raising an ?aesthetic awareness? amongst their citizens as a consequence to a poor knowledge in the fine arts.

Södra Skog chose in 2011 to convert the saw mill in Traryd to a gradually refined sawmill of hardwood. In 2009, they had also acquired the hardwood sawmill in Djursdala. This was strategically important for Södra's business since the demand for hardwood products has increased. The standing volume of deciduous trees in Sweden is today approximately 524 million m3sk and it has increased rapidly in recent years. However, the deciduous forests are to a large extent located in areas that are set aside for nature conservation and is thus not available to the industry.The goal of this work is to create a simple and reliable method for mapping of deciduous wood volumes in areas where Södra Skog is operating (Götaland excluding Gotland).The material that is used is raster databases with estimated forest attributes (kNN-Sweden), data from National Forest Inventory (NFI) and forest management plans.

A patient simulator for testing anaesthesia machines has been developed at Maquet Critical Care AB, to reduce costly and time-consuming experiments on animals. The device simulates human lungs regarding lung dynamics and volume, uptake of anaesthetic agents and the production of carbon dioxide, heat and moisture. Further demands on the simulator are durability and size; the device shall be compact enough to be moveable.The resulting simulator fulfils the requirements and enables better repeatability and ability to test extreme cases than experiments on animals do.Uptake of the anaesthetic agent is achieved in a active carbon filter and controlled by regulating the flow. The flow is created by a regenerative blower and controlled using a proportional valve. The uptake can be set by the user or by a simple uptake model modified to recursively handle changes in the concentration of anaesthetic agent.Carbon dioxide is fed into the system from a tank by a mass flow regulator.

This master?s thesis is a remote Sensing study of an area-based method used to detect forest in need of thinning by use of laser data and field samples. Only pine-dominated forest has been included in the study and height limits were set to match empirical restrictions. The study area was in the municipality of Älvsbyn (Latitude 65° 40´ N, Longitude 21° 00´ E), in northern Sweden.The Swedish authority Lantmäteriet is currently laser scanning most parts of Sweden, providing new opportunities and applications. The primary aim of the national laser scanning is to create a new elevation model, useful in consequence analysis of climate changes.

In forestry there are always needs of forest data to make good strategic decisions of different actions and economic winning. Usually this data gets from field-estimations made by forest workers with expensive costs and sometimes unsatisfied quality. StoraEnso Skog is a great forest company in Sweden and they have part of the responsibility of the forest own by Bergvik Skog. Bergvik Skog is owner of 1, 9 million hectares productive forest land. Both Bergvik and StoraEnso have great interest in new inventory techniques to get the important forest data. The company Foran Remote Sensing offers the opportunity with airborne laserscanning of forest and forest land. Foran got the mission of Bergvik and StoraEnso to laser scan Bergviks possession in Älvdalen, Dalarna.

Populärvetenskaplig sammanfattning: Kan satellitbilder användas för att studera skador på bok och ek?Sedan mitten av 1970-talet har man sett ökande skador på skogen i stora delar av Europa. Olika storlek på skadorna och att storleken på skadorna skiljer sig åt beroende på var man befinner sig har gjort det svårt att förklara orsaken. För att undersöka ifall skadorna även ökat i Sverige har Skogsstyrelsen utfört inventeringar på bok- och ekbestånd i södra Sverige under tre tillfällen; 1988, 1993 och 1999. Resultatet från undersökningen visar att konditionen hos bok och ek i södra Sverige har försämrats sedan den första inventeringen 1988.

The Psychology Driving and Barriers to Skunk Work Projects (referred to throughout this thesis as the paper) represents a study predominantly on Tetra Pak from a selective perspective, the innovators. Innovators both past&present whose initiatives contribute to the well being of Tetra Pak as well as one from Ericsson were consulted. As with individuals, organizations possess definable characters that are influenced by the various stages of their life cycle. Theories of corporate life cycle phases and organizational character analysis were therefore employed to identify and explain organizational barriers to skunk work leaders&managers. Predicated on the Organizational Character Index survey developed by William Bridges PhD (himself a recognized leader in the field of transition management) and administered to sixty-one managers within a Tetra Pak business unit established the benchmark.