Vi har studerat en laglig rättighet som vissa personer med funktionshinder kan ha en rätt till i Sverige. Dessa rättigheter finns i lag (1993:387) om stöd och service till vissa funktionshindrade. Vi har studerat de förslag till ändringar som kan komma att ske i insatsen personlig assistans. Vi har även studerat den föreslagna insatsen personlig service med boendestöd som är tänkt att ersätta en del av insatsen personlig assistans. Vi frågar oss om dessa insatser, efter en eventuell lagändring, kan anses vara rättigheter samt ingå i en rättighetslag.

Background: Resources that are hard to put a value on and cannot be classified as assets in the balance sheet as well as the development towards the information society has led to an increasing need and use for voluntary information in the annual reports. The increase of voluntary information can foremost be seen in the field of human resources.Purpose: The purpose of this thesis is to describe the development of voluntary information about human resources in the annual report of a number of Swedish quoted companies. The purpose is also to see if there is a difference in the development between manufacturing companies and service companies.Method: Six manufacturing companies and six service companies were chosen from the Stockholm exchange A-list. Using both a qualitative and quantitative research method the annual reports of the chosencompanies were studied for the years 1995, 1997, 1999, 2001, and 2003. A model consisting of seven categories; health, diversity, recruitment, staff turnover and comfort, benefits and motivation, education and competence development, was developed to clarify were the development took place.Conclusions: After finishing the study one can tell that the amount of voluntary information about human resources in the annual report has increased even though the percentage share of the total annual report only has increased appreciably for manufacturing companies.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

In this paper the topic of 4G is examined. The investigation is conducted with use of a qualitative methodand an inductive approach. The question to be answered is what motivate and justify that 4G is put intooperation from different perspectives. The study is based upon secondary sources, such as literature studies,as well as an empirical data collection from two interview studies. The reusults obtained, which motivateand justify the introduction of 4G technology, is that it is necessary in order to meet future communicationneeds.

Background: Diversified companies, for example audit firms, sometimes offer different kinds of products and services. Different key success factors can in the same company thereby evolve. Goal congruence has to be achieved in the business divisions as well as in the company as a whole even though each business segment might have to focus on different factors. Purpose: The purpose is to analyze if differences in technology and culture between the business divisions in diversified companies motivate a differentiated reward system. Method: The study has a case study approach.

Vi fann att hushållen i Norrköping har nytta av flertalet tjänster som i framtiden kan komma att erbjudas via Stadsnet.com. Dock är det är svårt att ta betalt för tjänster som tidigare erbjudits gratis via Internet. Vi ser också att Stadsnet.com som nätverk ger kunden ett mervärde om det i framtiden fortsätter att växa, med både fler bredbandsanvändare och fler Service Providers. I undersökningen med Service Providers fann vi att de intervjuade företagen vill använda sig av portaler så som Stadsnet.com istället för att driva egna portaler..

In year 2000 the Swedish Public Service television started a new series of programmes named Mediemagasinet. The purpose was to expose the work of journalism through the eyes of a journalist. The programme showed different types of tasks and problems that have to do with journalistic reporting. The form of Mediemagasinet wasn?t anything new but the content was presented as the very first of its kind.

In today?s society, safety in a workplace is an important factor to any organization. Focus on improving the working conditions by making them safer through technology is taking us into a time where we rely on technology to keep us safe. How well developed the technology may be, it is still not enough to keep us entirely from harm. Human error will always be a factor in the human interaction with a workplace.

The study examines medias impact on every day racism through Agenda Setting and Framing. Prior studies on the subject are either conducted from an American perspective, or are several years of age. In this study we highlight how todays media depicts our society and how it affects the concept of the world on an individual level. The study is a content analysis of the case study on the news stories ?The hunt for the unregistered immigrants?, which have been analyzed through critical discourse analysis.

Turbulens är ett väderfenomen som har orsakat många olyckor och incidenter. Speciellt farligt är klarluftsturbulens eftersom fenomenet ej är synligt för blotta ögat, samt att det kan uppstå mycket plötsligt. Mycket pengar och resurser har lagts ned för att ta fram system som skall kunna detektera och automatiskt rapportera turbulens. Denna uppsats beskriver kortfattat hur några av dessa system fungerar samt hur systemen skall bidra till att piloter lättare skall kunna förbereda för eller undvika turbulens. Uppsatsen beskriver system för prognostisering, detektering och automatisk rapportering av turbulens med tyngdpunkt på klarluftsturbulens..

 Titel: I sanningens ögonblick: berättelser om hur frontlinepersonal levererar service. Bakgrund: Service definieras som något som levereras men resulterar inte i ägande av något. Service levereras av frontlinepersonal till turister. Frontlinepersonalen har betydelse för hur servicen levereras. Jag har inte funnit någon detaljerad inventering vad serviceleveranser innehåller. Däremot finns det teorier som berättar hur företagsledningar ska leda personalen som levererar service.

This essay is a qualitative study on quasimarkets in the field of home-help service. The main purpose of the study was to describe and analyze the function of costumers choice from elderly persons point of view. The quasimarket in home-help service of Solna stad has served as an example. The questions raised in the study concerned the elderly costumers opinion of the information about the different producers, what had influence on their choice, their attitude towards the freedom of choice, and their ability to act as consumers on a quasimarket.The method used was qualitative semi structured interviews. A majority of the elderly consumers appreciated the possibility to choose producer of home-help service.

The purpose of this MA thesis is to examine the computerisation of sources that are of interest to genealogists. The primary focus of the thesis is an empirical study, by using a questionnaire addressed to 118 genealogical societies in Sweden, in order to find out what kind of computerisation is being performed by these genealogical societies and what their opinion is of the computerisation of sources of interest to genealogists. The result of this questionnaire has shown, together with printed and electronic material, that there is a good deal of interest from genealogical societies in the computerisation of sources. About half of the genealogical societies who answered the questionnaire are computerising sources themselves and the societies have a positive view in general of the computerisation that is being done and of the increased usage of modern information technology in genealogy. There are on the other hand certain issues that are being discussed such as the important question of the quality of the computerised material.

 Abstract  Titel: En jämförande analys av privat- och företagssidan gällande relationer och kundlojalitet på Swedbank i SandvikenNivå: D-uppsats i ämnet företagsekonomiFörfattare: Karolin Karlström och Hanna Mattila                           Handledare: Aihie OsarenkhoeDatum: Januari 2011Syfte: Vårt syfte med studien är att studera skillnader i service vad gäller kundrelationer och kundlojalitet på privat- och företagsavdelningen på Swedbank i Sandviken. Vi undersöker om det förekommer skillnader mellan relationer och service till kunderna samt jämför lojaliteten mellan bank och kund på privat- respektive företagssidan. Studien har genomförts då vi författare inte funnit någon tidigare studie om jämförelser mellan privat- och företagssidan, dess service och relationer till kunder.Metod: En kombination av kvalitativ och kvantitativ metod har används i denna studie. Data till studien har insamlats genom intervjuer av medarbetare på kontoret i Sandviken, samt en enkätundersökning riktad mot kunderna. Data har analyserats med hjälp av statistikprogram och redovisats i form av tabell och en sammanställning av uttalanden från intervjuerna.Resultat & slutsats: Vi har uppmärksammat att ett fåtal skillnader förekommer mellan privat- och företagssidan gällande service på Swedbank i Sandviken.

This examination paper is about the potential for Solar cells on apartment blocks. The technology with using solar cells for manufacturing electricity, has been on the market for a while, but recently the new installations of solar cells has increased. Solar cells are suited for placements on buildings but are expensive to obtain. The municipal real-estate company is interested in solar cells but wants to know more before they invest in the technology. This report contains an account of the solar cell and a guide to how a connection to the grid is accomplished.