This report is focused on a research to find out if the Customer Relation Management (CRM) of Quicknet AB works and if their customers are satisfied with it. During this investigation I tried to see if the customers had a need for taking the CRM and use a tool called Social CRM. The report will conclude if the clients of Quicknet think that there is something that can be done in the relation between both parts and how it can be improved. At the same time I am going to build an application which relates to the problems of this report.To solve the problem I am going to do a survey which will include the CRM and also try to find out if the customers of Quicknet share the same thoughts about having a Social Customer Relation Management. Also if this survey shows what the customers think about the CRM, it could improve the relation between Quicknet and themselves. The result from the survey showed two things.

This report concerns the for Sweden foreign tree species hybrid larch, hybrid aspen and poplar, and focuses on the area Kalmar and Mönsterås municipalities. The report shows that there are not only advantages with these species. The larch, the most common of the alien tree species has the greatest problems due to that its timber is difficult to sell in the area but also the Larch´s poor pulp quality and is more likely to be damaged by wildlife than the spruce is. Hybrid Aspen is much easier to sell and is used like regular aspen for match wood and textile pulp. Its disadvantage is the high cost for plants and to prevent damage from wildlife.

The construction industry is always looking for ways to make the work more efficient aswell as minimize the waste of money in general. At the same time the industry is showing alow awareness of logistics which has to increase in order to improve the industry in thesekind of questions. Projects located in the inner city have high demands on the logistic andthe handling of material due to the so often limited space for storages of the material. Dueto this the purpose of this report is true a case, study and analyze what kind of factors thereis to take into consideration during the materials way from the supplier to the workstationin a project located in the inner city. The data for the report was collected with the help of acase study, and in three different ways.

SammanfattningDenna undersökning behandlade en del av kommunikationen mellan ledare ochmedarbetare, avseende utvecklingssamtal på arbetsplatser. Syftet med undersökningenvar att försöka uppmärksamma en av de faktorer som kan ha en inverka på utfallet av ettutvecklingssamtal, denna faktor var possible selves. Tidigare forskning visade på attutvecklingssamtalet spelade en viktig roll i våra arbetsliv och privatliv. Den tidigareforskningen om possible selves uppmärksammade att detta begrepp är komplext ochanvändbart i många olika livssituationer. Vi valde att angripa detta ämne genom enkvalitativ metod där vi använde ett kvalitativt instrument, Possible Selves StatementTest.

The purpose of this master´s thesis was to investigate the role and function of the annual reports of public libraries: for what purpose are they put together and how are they evaluated and utilised. The study presents different views on the structure and content of library annual reports. Focusing on a specific public library and its municipal administration, the authors identify and describe problems and possibilities regarding the library annual reports. The study also provides a general view of their occurrence, their addressees and the importance attached to them.In a review of current literature on accounting and activity reports the authors place the annual reports of public libraries in a wider context. The study also presents two current models of performance measurement - the Intangible Assets Monitor and the Balanced Scorecard - which were developed in the private sector, and the authors discuss their relevance when applied to public libraries.Data were collected both in interviews and by means of a questionnaire.

Tile covered bathrooms require a wellexecuted waterproofing in order toprotect the underlying construction frommoisture. Länsforsakringar Uppsala paysannually out millions in insurance fordamages related to poor waterproofedbathrooms. In recent years, SP (SwedishNational Testing and Research Institute)investigated and researchedwaterproofing products, resulting ingreater shortcomings of product defectsthan expected.This report raises the problemsconcerning waterproofing and discusseswhy they occur. By studying productinstructions and insurance cases anddamage reports provided byLänsforsakringar, the most commonproblems concerning bathroomwaterproofing where concluded. Animportant part of the report was tofind out the actual cause to whywaterproofing damages occur.The results of the survey indicate thata common cause of water damage usuallyis related to poor productinstallations.

This report describes the manufacture and control of a flying platform. The report describes the basic and fundamental theories required to get the platform flying. It touches on subjects such as A/D-conversion. PWM-control and PID-control. The sensors used in the platform are a gyro and an accelerometer.

Companies today are facing more and different kinds of demands from the society and their stakeholders. It is no longer enough to just deliver the products, and not just the quality of the products that matter. The consumers are getting more conscious about the many ways in which companies affect the society and the environment in which we live. The financial sector, that among others includes stakeholders such as insurance companies, banks and fund companies are starting to realise the importance of the non- financial issues that companies are encountering. Analysing the companies sustainability when it comes to social and environmental issues, has become an increasingly important factor when for example choosing companies to invest in.

The purpose of this report is to analyze and evaluate non-profit organizations way of working with social media within the organization, from a marketing perspective. We have made observations of three organizations and completed a series of interviews with representatives within the organizations.In the report we came up with five factors that are necessary for non-profit organizations in order to receive long term donations with the use of social media; Trust, awareness, involvement, interaction and Word of mouth marketing.Our result shows that the organizations have realized the potential and benefits of using social media, but have not come very far in the process of using it properly. Our conclusion is that social media can give assumptions for long term donations, if the organizations use a customer perspective and give their customers added value..

The construction industry is always looking for ways to make the work more efficient aswell as minimize the waste of money in general. At the same time the industry is showing alow awareness of logistics which has to increase in order to improve the industry in thesekind of questions. Projects located in the inner city have high demands on the logistic andthe handling of material due to the so often limited space for storages of the material. Dueto this the purpose of this report is true a case, study and analyze what kind of factors thereis to take into consideration during the materials way from the supplier to the workstationin a project located in the inner city. The data for the report was collected with the help of acase study, and in three different ways.

When the use of encryption amongst the regular computer user grows morewidespread than ever it makes the life of the IT-forensics experts difficult.Hampering the judicial investigations that otherwise could have lead to convictions.In this report we will treat the subject of crypto analysis with a focus on decrypting files and devices encrypted with the software TrueCrypt. A solution will be presented that can facilitate the future work involving encryption. The application DFEAT that has been developed during the writings of this report is faster than the corresponding software EFDD, and attacks both partitions and bitwise copies of entire harddrives where PKF fails.DFEAT is a lightweight application that is almost 50 times smaller compared to EFDD and 200 times smaller than PKF's portable version..

This master thesis is one part of a project, called ?StabSim?, with the purpose to develop a simulation model for the align and stabilisation system in main battle tank 122. The origin of this project is that it should be possible to make control analysis without risking any hardware. Besides that it will be easy to change components in order to investigate the behaviour of the system. The report includes modelling of tower and weapon mechanics and also the modelling of the synchronous motors, which control these.

Abstrakt -  As energy prices rise, energy-saving in buildings is becoming increasingly important. By applying different construction and installation technologies, to new buildings the energy consumption can be reduced effectively, compared to similar existing buildings. These technical measures are often an investment in the long term and will reduce energy costs significantly. The purpose of this report is to show how to reduce energy consumption in a small house. It is presented in this report that both building's technical saving arrangements (the sealing of a building) and an installation technical arrangement (changing from the F-system to the FTX-system) would reduce energy consumption in newly built detached houses, if compared with a similar existing house but without these technical measures. The report presents also detailed calculations showing how much energy an existing 2-storey house, built in the year 2007 in Eskilstuna, consumes and how much energy would be saved if these corrective measures were applied to a new building. It is also reported how much money would be saved each year over a 10 year period if the measures were applied. The results show that both solutions are a good investment in the reduction of energy consumption and hence the cost involved. Keywords: energy, heat energy, infiltration, FTX-system, free temperature effectively. .

Syftet med denna studie var att ur ett elevperspektiv undersöka hur sång- och instrumentalelever på estetprogrammet med inriktning musik såg på eget lärande och ta reda på vilka mål de hade samt vad som motiverade dem till att öva på sitt instrument. Studien genomfördes med hjälp av tre stycken kvalitativa intervjuer i grupper om tre personer. Intervjupersonerna var i samma ålder men hade olika huvudinstrument och därigenom också skiftande erfarenheter. I bakgrunden valde vi att belysa områdena lärande och musikaliskt lärande, lärarens och elevens ansvar, övning på instrument, motivation samt belysa de styrdokument som kunde kopplas till vårt arbete. Dessa områden ansåg vi vara mest relevanta för att läsaren skulle få en så bred grund som möjligt att stå på samt bli införstådd i området för att sen lätt kunna sätta sig in i arbetet.

Postoperativ återhämtning är en viktig del när patienten genomgår ett kirurgiskt ingrepp. Efter operation vårdas patienten för rehabilitering samt för observation och behandling av eventuella anestesiologiska och/eller kirurgiska komplikationer. Som ett resultat av utvecklingen av anestesiologisk och kirurgisk teknik (till exempel minimal invasiv kirurgi och standardisering av operationsmetoder) har den postoperativa vårdtiden på sjukhuset minskat. Genom denna effektivisering så minskar kostnaderna och fler patienter kan opereras inom kortare tid i jämförelse mot tidigare.Författarna till den här studien arbetar på en kirurgavdelning där patienter vårdas som bland annat har genomgått kolorektal kirurgi. Uppföljning av patienternas postoperativa återhämtning på avdelningen sker enligt fasta kliniska rutiner genom till exempel kontroll av kroppstemperatur, blodtryck, andning, smärta och magtarmfunktion.