För att få nöjda gäster eller kunder är det för företag och verksamheter viktigt att arbeta med upplevelser. Speciellt gäller det för verksamheter med tjänstebaserade produkter. I denna explorativa studie undersöks om måltidsmiljön, i ett tjänstebaserat företag, kan påverka helhetssynen av företaget. I undersökningen genomfördes en förändring på måltidmiljön, mellan två olika grupper. Undersökningen tillämpades på konferensanläggningen Krinova Science Park, Kristianstad.

There are several methods and models within the areas of software engineering on how to proceed during a software development process. For each of these methods and models there are benefits and drawbacks, depending on how you choose to look at them. A difference of principle between the different models is that they either advocate iterative development or not. In parts of software engineering one makes use of different methods depending on which is most fitting in a specific situation. There are several methods on how to recieve more qualitative data from the end-users during the requirement collection, but the reappearing pattern is still user centric participation, which means that the user participates more actively in part of or the entire development process.

TitleThe profession of Children's Librarians. Identity and vocation.AbstractThe aim of this Master's thesis is to investigate the professional identity of Children's Librarians in order to contribute to a deeper understanding to the professions of librarians. This places the thesis in the field of Library and Information Science that studies the profession. The definition we use to understand profession suggests that all librarians take an active part in negotiating their professional role and library enterprise.Our empirical material consists of interviews with eight Children's Librarians. Using a qualitative method was the best way to gain an understanding for the participant's own experiences of their professional identity.

AbstractWe live in a world today that is characterized by the Internet. We can get hold of people on the other side of the globe whenever we want and we can purchase what ever we want, from who ever we want, anytime we want. This development has made it important to find systems of dealing with the payment in a safe and secure way, both for a private person as well as for a company, when you do transactions with people far away, and those systems is the core of this essay. As a private person you sometimes need to transfer money to family members who live abroad and you can then use clean payments. This means that banks all over the world has systems which makes it easier when their customs wishes to transfer money abroad.

This Master's thesis in Library and Information Science aims to explore if personal patterns can be detected in web-searching. It is based on a study where the search sessions of nine test persons were video-recorded, transcribed into logs and analysed.A major objective was to find out whether there is a correlation between individual searchers' personal attributes and their web search behaviour. The logs were therefore compared with the test persons' results in a learning style test (Kolb's Learning Style Inventory) and with interview answers about information behaviour and personal background.While several patterns were indeed discovered, none of them turned out to be strictly personal. The nine test persons could be divided into five types of searchers: the purely analytic searcher; the generally analytic searcher; the balanced searcher; the mixed searcher and the browser. All types of searchers were found to have the attribute learning style in common.

Titel: Kommunicera rätt! ? En studie om kommunikation mellan systemutvecklare med kundkontakt och kund. Författare: Peter Johansson Oskar Hanson Handledare: Johanna Törnquist Examinator: Guohua Bai Problemområde: Anledningen till detta examensarbete är att problem som kan uppstå vid systemutvecklingsprojekt vanligtvis har sin grund i kommunikationen mellan systemutvecklare med kundkontakt och dess kunder. Exempelvis hör en systemutvecklingsgrupp och ett bageri till två vitt skilda yrkesområden och därmed pratar de ?olika språk?, vidare kan det skapas semantiskt brus i kommunikationskanalen som i slutändan kan leda till en felaktig kravspecifikation och de verkliga förändringsbehoven förblir oupptäckta. Hypotes: Examensarbetet baseras på hypotesen: ?Semantiskt brus[1] i kommunikationskanalen[2], otillräcklig negativ feedback[3] från sändare[4] och mottagare[5] och svårighet att hitta rätt nivå på samtalet med hjälp av kodning[6] och avkodning[7] ger upphov till en felaktig bild av kundens verkliga förändringsbehov[8] .? Slutsats: Alla delar ur Shannons kommunikationsmodell tillsammans med cybernetikens negativa feedback påverkar resultatet vid framtagande av kravspecifikation. Delar som både teori och respondenter tar upp är att som konsult måste denne ?kunna tala kundens språk?, hitta rätt nivå på samtalet, ge och ta negativ feedback samt undvika semantiskt brus i kommunikationskanalen.

The Swedish energy companies have several different systems for data collection of the energy consumption of their clients. Often computerized remote meter readers are put in practice in order to register the energy consumption of large companies. The majority of household clients, however, are read off by the assistance of manual methods. Household power consumption is read off once a year. As a result, these clients are not debited for their actual consumption; their invoices during the year are the result of estimations. At times when the electricity supply system is highly loaded, electricity is more expensive.

The Swedish Institute is a public agency promoting Swedish interest, national image and confidence around the world. This work attempts to investigate how communication and a process over time influences and effects public diplomacy. The analytic discussion is based on a single case study research of this Institute representing ideas in the international science field of public diplomacy. The theoretical ideas of public diplomacy are placed in a theoretical perspective of social constructivism. The method is qualitative, with excerpts taken from interviews, literature, newspapers, articles, state public reports and social media.

Efter drygt trettio år av diskussioner och förhandlingar kunde enighet bland EUs medlemsländer uppnås och rättsakterna: förordningen om stadga för europabolag och det kompletterande direktivet om arbetstagarinflytande i europabolag antas den 8 oktober 2001. Då medlemsländerna ej kunde enas om att europabolagen endast skulle lyda under EUs lagar, överlämnades flertalet frågor att regleras via nationell rätt. Syftet med uppsatsen är att klargöra hur direktivet om arbetstagarinflytande i europabolag är utformat och hur detta överfördes till svensk rätt. Förutom det faktum att direktivet ej är skrivet på ett tillräckligt klart och tydligt sätt, framkommer även att utredarens betänkande var i behov av flertalet ändringar för att få samma innebörd som direktivet. Dock kvarstår viktiga och därmed oreglerade frågor i avvaktan på direktivets revidering.

The aim of this one-year master thesis in archival science was to examine how municipalities take regulations concerning public records into account when they use Facebook. Another aim was to examine the involvement of archivists, registrars or similar staff in the management of the regulations. Since Swedish archival theory and practice has a close connection to the application of these regulations, such an examination was hopefully going to reveal tendencies of importance for archival science. The method used to collect information was a web questionnaire and the result was based on answers from 21 municipalities with an official Facebook page. The questionnaire showed that six of the municipalities regarded documents originating from their Facebook page as public records.

The objective of this thesis is to map the resources and methods used at the department OPPC, at AstraZeneca, and derived from that give suggestions on possible solutions that will increase their productivity.Mapping of the product flow, as well as gathering of process data, has mainly been done using observations, but consultation with the process technicians has also played a great role. Further have theoretical methods been used, based on literature studies, within the areas of Lean production and statistics.The work has incrementally gone forward since the steps taken has been restricted by the irregularity of production which led to the need of creating a fictive production flow. This has affected the lead-time calculations in the way that they are meant to give an indication, rather than an absolute truth, on how different methods described shall be used.The current state analysis showed multiple areas of improvement when defining capacity as value adding time in relation to total throughput time. Using the "standard scenario" as a basis showed that the actual production flow only constituted 50% of the total project time. Further it showed that the workflow contained more non-value adding activities than value adding activities, which is a result of how the work is distributed within the department as well as in the different projects.

The city?s public environments are meant to be perceived as safe and inviting areas to visit any time of the day. In recent decades the number of vandalism complaints has doubled and graffiti has become so common that it received a separate category in the crime statistics. With this type of impacts in the public environments the experience are precarious and a boring sight. It?s difficult to put a price tag on these types of crimes, the number of unreported cases suspected to be large.

Denna uppsats handlar om lojalitetsskapande rabatt- och bonussystem inom ramen för artikel 82 i EG-fördraget. Kommissionen och gemenskapsdomstolarna har i sin rättspraxis ansett att lojalitetsrabatter som används av ett dominerande företag strider mot artikel 82, eftersom sådana rabattsystem knyter kunden närmare till det dominerande företaget. I de flesta fall har lojalitetsskapande rabattsystem även ansetts ge upphov till diskriminerande effekter. Kritiker hävdar att kommissionen och gemenskapsdomstolarna, framför allt i några senare avgöranden, i det närmaste har ansett att lojalitetsskapande rabattsystem är olagliga i sig. Kritikerna hävdar att lojalitetsrabatter kan ha såväl konkurrenshämmande som konkurrensbefrämjande effekter på marknaden ? även om rabatterna erbjuds av ett dominerande företag ? och att konkurrensmyndigheter således måste ta hänsyn till båda dessa effekter vid bedömningen av ett visst rabattsystems inverkan på marknaden.

Jag har valt att utreda förändringen av regleringar för tidsbegränsat anställda. Mot bak-grund av att detta är en grupp arbetstagare som växer och som har ett sämre anställnings-skydd än tillsvidareanställda, anser jag att det är ett intressant område att undersöka. Eftersom Sverige numera följer direktiv från EU är mitt syfte att analysera hur svensk arbetsrätt, med fokus på visstidsanställda, har påverkats av EG-rätten. Frågeställningen blir därmed; på vilket sätt har svenska lagar och regler för tidsbegränsat anställda reformerats under Sveriges medlemskap i EU och varför har det skett en förändring? För att besvara frågan har jag valt att göra en litteratur- och dokumentstudie.

The subject of this thesis is the position of the story or activity rooms at the main libraries in Skåne, a province in the south of Sweden. The questions that are asked and answered are: Which of the main libraries has a story room? What do the rooms look like? How are the rooms used? Which is the relation between the form and the function of the rooms? and, finally, How do the libraries themselves present and describe their story rooms?.