Uppsatsen skrevs i samband med Konsumentverket och undersöker hurKarlstadsbuss använder sig av service recovery i sitt dagliga arbete.Service recovery innebär att så fort en kund upplevt något negativt i samband med ett företagsmöte så ska denne få återkoppling i form av en ursäkt, pengar tillbaka eller någon annan typ av förmån. Lyckas företaget ge kunden detta så fort som möjligt så förhindrar det att kunden får en negativ bild av företaget som den sprider vidare till personer i sin omgivning.För att få djupare kunskap i ämnet har tidigare teorier om klagomålshantering, service recovery och hur företag kan motivera sina anställda till att vara mer serviceinriktade studerats.Syftet med den här uppsatsen är att studera hur service recovery används i ett kollektivtrafikföretag och hur det tillämpas i hela organisationen.Först studerades teorier inom ämnet och sedan gjordes en empirisk undersökning, uppsatsen är med andra ord uppbyggd enligt den deduktiva strategin..

Preschool belongs to Lpo-94. School readiness can interprets in different kind of aspects, then you can not found any goals to reach in Lpo- 94 for the pre-school, which preschool teachers can relay to. There are comprehensive goals for the nine-year school in Lpo- 94, about which knowledge the student should have for the fifth grade. Purpose of the studie is to examine preschool teachers understanding of the phenomenon school readiness. Qualitative interviews by preschool teachers in south and middle of Sweden has been carried out and a hermeneutic analyse has been used for a deeper understanding of pre-school teachers interprets of school readiness.

??The aim of this study was to define students? needs and wishes about the content of a health website. A questionnaire was distributed to 531 students at three different Universities studying two different education programs, of which 98 participated. The research was based on relevant articles, studies and literature. The study shows that students are interested in a health website and there seems to be a demand, among students, to improve their health.

Old School-tatueringar - Den traditionella tatueringskonsten i väst är en C-uppsats inom Konstvetenskap av Sofia Lycke. Uppsatsens syfte är att undersöka Old School-tatueringarnas sociala kontext. Detta genom intervjuer med tatuerare och tatuerade personer samt litteratur- ochtidningsmagasinsstudier. Frågeställningar är följande: Hur definieras Old School-tatueringar historiskt och stilmässigt? Är tatueringar mer populära idag än för fem år sedan? Hur är acceptansen gentemot tatueringar idag jämfört med för cirka fem år sedan? Vad betyder Old School-tatueringarna för dess bärare och varför bär dem? Slutsatser är bland annat att Old School-tatueringar har en lång historia som började då framförallt sjömän och soldater i USA och Storbritannien började utöva konsthantverket.

The objective of this master thesis was to study the relation between public green open space and health among adolescents in Uppsala municipality, Sweden. The aim of the study was to investigate if there is an association between the access to green open space in the living environment and adolescent´s health, in terms of fysical activity, self- reported health and overweight. The public health questionnaire ?Liv och Hälsa Ung 2009? provided data together with a map over public green space, where the measure taken into account is the proportion of public green space in the living environment. The study includes 3423 adolescents, 12-19 years old.

I denna studie har undersökts personlighet och Health Locus of Control hos 56 kvinnor och män i åldrarna 18 till 65 år, där 30 var svenskar och 26 var tyskar. Undersökningens frågeställning var: Är en eller fler personlighetsdimensioner i Fem-Faktor-modellen relaterade till i vilken utsträckning en individ har Internality, Powerful others eller Chance Health Locus of Control. En NEO-PI enkät och ett Multi dimensionella Health Locus of Control-skalan-formulär administrerades. Resultatet från undersökningen kunde påvisa en signifikant korrelation mellan Openess to Experience och Powerful Others Health Locus of Control samt Conscientiousness och Powerful Others Health Locus of Control. En signifikant skillnad mellan svenskar och tyskar beträffande Powerful Others kunde också påvisas.

Background: Documents and legislation inform us that parts of the public health service of Sweden, at a political level, aim to support people?s sexual health. Statistics show there has been an increase among young woman, seeking help for sexual pain during intercourse. The diagnosis that the media has come to observe lately is vulvar vestibulitis. In general there is a lack of knowledge about the existence of this state of pain and its causes, which impacts woman to get appropriate help and support in time.

This paper is a study about outdoor education in pre- school. The main purpose is to look over if outdoor education in pre- school is a restraint or a resource. The study is based on two questionnaires, one to personnel in pre- school and one to parents who have children in pre- school. The study showed that outdoor education is mostly viewed to be a resource but there can be some problems in how to use it. Time, planning and knowledge were problems that were often mentioned by teachers.

My aim is to examine the special form of interaction between users of the shut-in service and the responsible librarians. My purpose is to examine how mediating of literature can be pictured in correlation with shut-in services. How do librarians describe their experiences of the shut-in service? What roles of mediating can be perceived? How can interaction interpreted in the context of the shut-in service?The material was acquired by doing qualitative interviews of five librarians who works with shut-in service. This study is based on the theory of Åse Kristine Tveit.

The purpose of this study was to investigate how an ADHD diagnosis late in life as an adult can have effected childhood and adult life. It is a qualitative study executed by interviewing four adults, two men and two women. The individuals in the study had all experienced difficulties in their childhood and in school and had all felt different from the rest of the ambient. None of the interviewees were on medication for ADHD but most were open for trying. Support from school or other settings had been minimal.

The aim for this study was to describe Social Physique Anxiety and Self-Efficacy in the school year of 7 and 9. To that the aim for this study was to describe if there was differences between girls and boys, but also between the school years, when it comes to the estimation of Social Physique Anxiety and Self-Efficacy. The method for this report was of statistic design, with a deductive methodology who was analysed and presented in. The empirical material was collected thru questionnaires where the level of information was of quantitative characteristics. The results from this study showed that girls estimate higher Social Physique Anxiety then the boys, in school year 7 and 9.

In July 2011, new regulations regarding school libraries came into effect through a new education act for Swedish schools. The wording of the Act has been the basis of much discussion in which the concepts of "school library" and "access" makes it difficult to build consensus among different parties, why this can cause difficulties in ultimately construct equal access to school library. The purpose of this survey is to examine the interpretations and practices that exist around the school library and its functions among primary school principals. The principals have been selected on the basis that they themselves (the schools) already indicated that they do not have access to their own school library within the school premises. As a theoretical starting point, I used the school library researcher David Loertscher?s taxonomy for school leaders.

Nilsson, P. (2014). Promoting physical activity at a local level, a study conducted at a local health campaign. Bachelor thesis in Public Health science. Department of work- and public health science.

This is a thesis about an upper secondary  school library and its role as a pedagogkal resour­ce. My purpose has been to find out about the views and experiences of the staff at the school library and twelve teachers at the upper secondary school  conceming the school library as a pedagogical resource. Fourteen  qualitative interviews have been accomplished, twelve  with teachers and the rest with the staff of the school library. All the interviewees seem to think that their school library has an important function as a pedagogical resource and both the librarian and the teachers have given me some examples of occasions when the library has been used as a pedagogkal resource. This school library is mostly used as a complement to other pedagogical resources but for some longer projects with an investigative character it could sometimes be used as the main source according to the answers in these fourteen  interviews..

The workplace has a direct impact on the physical, psychological, economic and social well-being of the workers. A healthy workplace leads to increased health among the employees which also makes the employees more productive (Källestål, 2004). A poor working environment can have negative consequences for individuals, companies and society (SOU, 2009:47).This is a qualitative study that investigates companies? view of health promotion and how they practice health promotion in working life. Five private and five public companies, with representatives from the management were interviewed.