The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

The aim of this two years master thesis is to explore the relationship between public libraries and deaf adults. I want to know if deaf adults are a prioritized group in Swedish public libraries. Deaf adults use Swedish sign language witch is a visual language and differs from Swedish. I discuss the difference in Swedish Sign Language and Swedish and the importance of Sign Language literature. I also explore what methods can be used for mak-ing the library service towards the deaf group more customer centered and service oriented.The lack of sign language knowledge among the library personnel can lead to communication barriers.

Servervirtualisering har blivit en allt vanligare syn inom IT-världen och särskilt för de som har stora serverparker eller för verksamheter som är ute efter att effektivisera och skära ner på sina kostnader. Eftersom att virtualisering tillåter konsolidering av hårdvara leder detta till en lägre energiförbrukning och behovet av stora lokaler minskar. Med servervirtualisering går det att köra samma arbetsbelastning på mindre antal servrar än det behövdes innan bytet till servervirtualisering.Då det kan vara svårt att hålla reda på vad ett virtualiseringssystem har för egenskaper och funktioner har vi i denna studie valt att göra en jämförelse mellan tre marknadsledande hypervisors från: VMware, Microsoft och Citrix. Innan jämförelsen redovisas i studiens tabeller presenteras en övergripande teoridel kring servervirtualisering och sedan en genomgång av de kategorier som ligger i fokus för jämförelsen.Studien kommer också att visa på hur en P2V-migrering går till med två av studiens virtualiseringssystem. En fysisk server med Windows Server 2012 som har webbserverollen installerad migrerades utan problem till en virtuell maskin på respektive virtualiseringssystem.

2005 års årsredovisningar är de första som är anpassade efter att en ny redovisningsstandard, IFRS 3, infördes. IFRS 3 är utvecklad av IASB och har bl a medfört en förändring i redovisningen av goodwill.Författarna ämnar undersöka vilka effekter införandet av IFRS 3 har haft på redovisningen av goodwill och vilka tendenser i redovisningen som går att utläsa i 2005 års årsredovisningar i jämförelse med år 2004. En kvantitativ undersökning av 31 börsnoterade koncerners årsredovisningar har genomförts. Som ett komplement till denna undersökning har två personer med kunskap om redovisning intervjuats.Som teoriunderlag används teorin om informationsasymmetri, den Föreställningsram för Förberedelse och Presentation av Finansiell Information som används av i IASB, IFRS 3 samt IAS 36.Undersökningen har visat att kostnaden för goodwill har minskat väsentligt 2005 jämfört med 2004 samt att det finns en risk för att internt upparbetad goodwill kommer att redovisas då goodwill värderas enligt de nya reglerna, vilket är i konflikt med IAS 38..

When managing the quality of a service producing industry?s products, the industry faces greater challenges than the manufacturing industries do. Today?s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So, how do service producing companies work to manage quality? In this essay the writers take a deeper look at the travel agency Ving, part of My Travel Northern Europe.

When managing the quality of a service producing industry?s products, the industry faces greater challenges than the manufacturing industries do. Today?s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So, how do service producing companies work to manage quality? In this essay the writers take a deeper look at the travel agency Ving, part of My Travel Northern Europe.

AbstractA master thesis in business administration 30 hp, Jönköping International Business School, Spring semester 2012.Authors: Sarah Henningsson & Jim BörefeltSupervisor: Urban ÖsterlundTitle: Commercial real estate investment ? Factors from an investor perspectiveBackground and problem: In this study, we focused on the real estate investor and the factors and issues that may arise and affect real estate investment decisions. It has been put in relation to the other parties in the process of assessing and affecting real estate investment decision. The parties that we studied are real estate investors, banks, brokers and appraisers.Purpose: This study aims to describe and explain the factors that affect commercial real estate investments for investors, credit assessment conducted by the bank and valuation made by the broker and appraiser.Delimitations: We have chosen to limit the study to commercial real estates including residential, retail and office properties, industrial properties and combinations thereof. Agriculture buildings and forestry plots are not examined.

The purpose of this study was to describe and analyze youth community service in the Kalmar municipality. Our focus was on juvenile offenders and predecessor of public authorities. The juvenile offenders in our study have completed youth community service. A qualitative study was undertaken which include seven interviews. Our empirical data were compared and analyzed with previous research data.

Liko AB är ett företag som tillverkar och säljer patientlyftar och andra hjälpmedel. Lyftarna kan delas in i två huvudtyper: mobillyftar och taklyftar. Koncernen har fyra dotterbolag på olika marknader: Sverige, Tyskland, Storbritannien och USA. Utöver detta finns ett 30-tal distributörer runt om i världen. Dotterbolagen och distributörerna är idag själva ansvariga för att sköta service och reparationer av produkterna.

Background: Since the coining of the phrase lean production by Womack, Jones and Roos in 1990, this mass production system of Japanese origin has been implemented in a multitude of organizations throughout the world, the results being predominantly positive from a financial point of view. The possibly negative effects of mass production on worker motivation have been discussed since quality of work life became an important political issue in Sweden in the 1970?s. As the popularity of lean service is now increasing, there are still unresolved issues regarding the transferability of a mass production system to the service industry, particularly with regards to the motivation of service employees.Purpose: The purpose of our thesis is to study the lean system of a Swedish bank, SEB Way, from a management- as well as an employee perspective in order to describe how lean may affect the work motivation of service employees.Research procedure: The study is empirically based on observations and interviews on multiple hierarchical levels at SEB. We have conducted a total of 13 interviews with front line employees at SEB, with the central SEB Way team as well as two external lean specialists.Results: The study indicates that SEB Way has little direct influence on the intrinsic work motivation of the SEB front line employees, as work motivation was present prior to the implementation of lean.

AbstractAttitudes towards the reference situation and the meetings between library users and librarians have become the subject of much debate in the library setting today. The aim of this two years master´s thesis has been to examine six librarian?s attitudes and apprehensions concerning the interactions between the librarian and the users in the library setting. We were also interested in knowing how a library can work to become more service oriented and customer centred. We conducted six interviews with librarians located at three different libraries in Sweden.

Detta examensarbete har utförts i samarbete med Löfqvist Engineering i Örebro. Uppgiften har varit att utföra en simulering av en stor automatiserad produktionslina som ska användas vid tillverkning av avgassystem till lastbilar. Utifrån denna simulering skall exakta cykeltider för produktionen bestämmas. Dessa tider kan sedan användas av Löfqvist Engineering för att verifiera tidigare uppskattade tider.Arbetet inkluderar en litteraturstudie om Lean Production och hur det fungerar ihop med automation. Det finns även med lite bakgrundsinformation om Just In Time, olika filformat och robotsimulering i allmänhet för att ge en bättre överblick av ämnet.Programmet som har valts för att utföra simuleringen är Tecnomatix Process Simulate och den inbyggda Line Simulation modulen.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

Introduction: In Sweden the definition of ambulance nursing is the examination and treatment of sick or injured people done by ambulance nurses during transport.  This means not only focus on the illness or injury but also the human being treated. The paramedic service must be based on the presumption that the medical needs of the patients are guaranteed, and that the expectations and demands of the public are satisfied. Competence and availability are basic terms for a well-functional paramedic service. There is a lot of pressure put on the people working with pre-hospital nursing. One mistake can lead to serious consequences for the patient.