Frågeställning: På vilket sätt används CRM av Handelsbanken och hur påverkar det bankens lönsamhet?Syfte: Syftet med detta arbete är att kunna öka kunskapen om hur Handelsbanken tillämpar CRM och för att undersöka om användandet av CRM i bankens verksamhet är lönsamt eller inte.Metod: För att svara på studiens syfte blev en intervju utförd med Handelsbanken. Ännu en anledning till varför en intervju gjordes var på grund av att det var nödvändigt för att få det primärdata som behövdes och för att förstå hur banken använder sig utav CRM. Information blev även hämtat från olika källor såsom litteratur, internet och databaser.Slutsats: Slutsatsen med detta arbete är att Handelsbanken har gynnats av att använda sig utav CRM och att fördelarna är fler än nackdelarna då det inte finns några nackdelar med Handelsbankens användande av CRM. CRM skapar alltså lönsamhet och är något som banken bör fortsätta använda sig utav i framtiden då det gynnar företaget positivt. .

Many theories describe failed states as potential threats to international security due to the breeding ground they constitute for transnational terrorism. Ken Menkhaus believes however that transnational terrorists are dependent on a state for their own protection in order to be able to operate.This essay seeks out the relevance in Ken Menkhaus? theory which states that transnational terrorists rather exploit corrupted states than operate in countries where there is a state collapse. His theory will be applied on a case study on post-Libya after Gadhafi?s fall.

Since the disintegration of the Soviet Union a lot of hope has been put on civil society to help develop Russia into a more democratic society. This study explores the constructive elements in the relationship between civil society and the state in Russia, and how this enables the work toward political development. By using Julie Fishers theory about political development and organisational autonomy I discuss the varying and often complex ways in which civil society and the state interacts. These are often not mentioned in the liberal tradition, which believes that civil society's most important democratic function is to act as a watchdog for the state.There is very limited political space for NGO's in authoritative Russia. The existing oppositional NGO's are important for the political development, but they are few and their impacts on society are limited.

AbstractAim: The purpose of this study was to gain a deeper knowledge of how nurse anesthetists feel about their own profession. It was hoped that by gaining a deeper understanding of how the nurse anesthetist is experiencing its own profession, it will create better conditions for development and evolution of the nurse anesthesia profession and skills. Method: for the study a qualitative approach was used in which ten anesthesia nurses were interviewed, aged 27-55 years, four men and six women participated in the study. The interviews were processed and analyzed based on qualitative content analysis. As a theoretical framework Patricia Benner seven skill domains was used.

The aim of this study is to explore how the people with a mental functional disorder experience living support. This studies research questions are; What kind of help do the clients receive from living support? Do they feel that they need more help or do they receive more help then they fell that they need? What does the relationship look like between the clients and the supporter? To answer these questions a qualitative research approach was used. Four clients where interviewed. The results are presented using themes and quotations.

The study is based on the pragmatic question whether one can apply the theoretical perspectives priming, experience space and relationship marketing in a practical context. The authors visualize how these concepts appear practical and what advantages and disadvantages can be discerned in the particular case of HV71. The method used is a hypothetico-deductive approach, which is not entirely conventional in the humanistic and social scientific context. Consequently, it has been proven to be particularly suitable as it could expose the theoretical perspectives for a difficult scientific test.The result of the study demonstrated that a marketer could benefit from using the theoretical perspectives when exercising the profession. It also showed that the object of study applied these perspectives.

The main purpose of this thesis is to analyze why or why not Swedish municipalities implement the gender equality policy ? ?right to work fulltime?. In order to understand this institutional change, the analysis is based on a theoretical framework consisting of two fields: political representation and feminist institutionalism. The study is divided into two empirical inquiries. The first part is based on a quantitative survey that describes the casual relationship between two independent variables; women´s political representation and party ideology, and the dependent variable; political decision about ?right to work fulltime?.

Syftet med denna uppsats är att undersöka och problematisera den ideale medborgaren i Lgr11 och Making the PYP happen: A curriculum framework for international primary education (2009). En kvalitativ textanalys av de båda läroplanerna har genomförts för att undersöka karakteristiska drag och färdigheter hos den ideale medborgaren, samt bakomliggande filosofier och begränsningar.De två läroplanerna och deras medborgarideal är på många sätt väldigt lika varandra, men de olika påverkansfaktorerna leder dem till olika uttryck av deras demokratiska grundtanke. Analysen visar att de båda läroplanerna ligger i linje med den internationella läroplansutvecklingen vad gäller sitt demokratiska medborgarskapsideal, men att Making the PYP happen: A curriculum framework for international primary education (2009) påvisar en mer konsekvent och aktiv tolkning av den demokratiska medborgaren. De två läroplanerna är grundade i olika pedagogiker och läroplanskoder, något som påverkar elevens relation till stoffet och därmed även beskrivningen av den ideale medborgaren. Som andra läroplaner är de formulerade på ett särskilt sätt av särskilda anledningar, något som kräver en medveten hållning hos de lärare som vill utbilda demokratiska och källkritiska medborgare ? i enlighet med läroplanen!.

Syftet med denna uppsats är att undersöka och problematisera den ideale medborgaren i Lgr11 och Making the PYP happen: A curriculum framework for international primary education (2009). En kvalitativ textanalys av de båda läroplanerna har genomförts för att undersöka karakteristiska drag och färdigheter hos den ideale medborgaren, samt bakomliggande filosofier och begränsningar.De två läroplanerna och deras medborgarideal är på många sätt väldigt lika varandra, men de olika påverkansfaktorerna leder dem till olika uttryck av deras demokratiska grundtanke. Analysen visar att de båda läroplanerna ligger i linje med den internationella läroplansutvecklingen vad gäller sitt demokratiska medborgarskapsideal, men att Making the PYP happen: A curriculum framework for international primary education (2009) påvisar en mer konsekvent och aktiv tolkning av den demokratiska medborgaren. De två läroplanerna är grundade i olika pedagogiker och läroplanskoder, något som påverkar elevens relation till stoffet och därmed även beskrivningen av den ideale medborgaren. Som andra läroplaner är de formulerade på ett särskilt sätt av särskilda anledningar, något som kräver en medveten hållning hos de lärare som vill utbilda demokratiska och källkritiska medborgare ? i enlighet med läroplanen!.

This thesis is based on a qualitative study on four different preschools in Sweden of which two are monolingual and two are multilingual. The purpose has been to study and compare literacy practices initiated by preschool teachers in mono- and multilingual preschools to examine how the preschool teachers themselves discuss on this topic.The theoretical framework of the study draws upon a socio-cultural theory based on literacy with an emergent literacy perspective in focus. The empirical material has been collected through observations and interviews. We are two authors on this study and the result is distributed in two case studies which are divided on the mono ? and multilingual preschools.

The thesis in product development ? mechanical design includes 15 credits and was carried out during the spring of 2014 at Semcon in Eskilstuna. The task is to construct a special machine for positioning and orientation of a key blank found in six different shapes, the construction is a part of a larger machine for encoding the key blank where a pick- and-place device or robot pick up the key blank and deliver it further in the process. The entire construction is designed for ASSA OEM Gothenburg.In order to accomplish the project the first step was to analyze the existing solutions to similar problems on the market in a current situation analysis to create an understanding of the problem. This was followed by a flow analysis and a functional analysis to get a deeper understanding of the problem and structuring the machine's process flow and its features.

The aim of this qualitative study was to examine bereaved individuals? experiences of support from their social networks and participation in support groups. The theoretical framework is based on theories about social support and parts of the attachment theory. Data were collected from four interviews and analysed by the study?s theoretical framework.

The purposes of this literature review were to study how nurses use intuition in health care, how these experiences are described by nurses and if you as a nurse can learn how to use your intuition. We also want to make nurses attentive of and give them the courage to use their intuition. The study is addressed to both nurs-ing students and practicing nurses. The method is a literature review based on nine scientific articles. The results implicate that nurses use their intuition to know how to do something, when additional measures needs to be done and which measures they are.

Physiotherapists treat people with different views of the world and medical beliefs, which require a good understanding of cultural differences. One way to achieve cultural understanding is through self-reflection in a new context. During five weeks the authors, two physiotherapy students, completed a clinical practice at the rehabilitation center Pina Palmera, Zipolite, Oaxaca, Mexico. At the beginning of the period a critical incident was chosen, when the head physiotherapist for the ward Cuidados Especiales intended to sell jewellery to the authors during a treatment of a patient. The authors have by using the reflection framework "Framework to guide reflective process", and Interpretive Phenomenological Analysis (IPA) for analysis, discussed different ways of communication, adherence, education, and self-reflection and critical thinking.

Physiotherapists treat people with different views of the world and medical beliefs, which require a good understanding of cultural differences. One way to achieve cultural understanding is through self-reflection in a new context. During five weeks the authors, two physiotherapy students, completed a clinical practice at the rehabilitation center Pina Palmera, Zipolite, Oaxaca, Mexico. At the beginning of the period a critical incident was chosen, when the head physiotherapist for the ward Cuidados Especiales intended to sell jewellery to the authors during a treatment of a patient. The authors have by using the reflection framework "Framework to guide reflective process", and Interpretive Phenomenological Analysis (IPA) for analysis, discussed different ways of communication, adherence, education, and self-reflection and critical thinking.