In today s society, services are becoming more and more important. They are however, partly because of their immaterial nature, separated from traditional merchandise, why the marketing and producing of them differs. Quality errors in a service are often difficult to discover before the service is brought to a customer, since the producing and consuming of it often takes place simultaneously. Quality errors in a service process are called service failures or in Swedish tjänstefel. Nevertheless, with an effective service recovery process, dissatisfied customers can be turned into satisfied ones.

This essay focuses on the reception of Yahya Hassan?s debut YAHYA HASSAN in Swedish media, mainly daily newspapers. Following the work of Magnus Nilsson it analyzes the ?reading strategy of the politics of identity? in ?immigrant literature? and outlines structural racism in the literary scene. By bringing attention to the critics? use of this reading strategy, it is possible to unveil the ?ethnic filter? through which literature by Swedish authors with a ?non-Swedish identity? is being read in contemporary Swedish literary criticism.

This thesis examines the way that subversivity is produced in relation to the name of the author, as understood by Foucault, and what potential for ressistance that can be glimpsed there. This from the reading of three text that in different ways relate to that theme.Firstly, throught the reading of "Isis mamma a?r genusvetare, skribent och konstna?r, min mamma a?r f.d. sta?derska, kokerska och dagisfro?ken, numera fo?rtidspensiona?r med diagnosen fibromyalgi" by Lidija Praizovic?, a text that actively work with the internal production of different exteriorities.

Stavning handlar ej enbart om att stava rätt! Att lära sig stava kan vara en hjälp i en individs läs- och skrivutveckling. Genom att lära sig stava kan det bli lättare att lära sig läsa, samtidigt som läsningen kan bidra till att lära sig stava. Genom att skriva kan en elev lära sig stava bättre samtidigt som goda stavningskunskaper kan skapa en känsla av trygghet och säkerhet i skriftspråket som gör att han/hon vill skriva. Syftet med studien är att ta reda på när, hur och varför lärare arbetar med stavning i de tidiga skolåren och att skapa en överblick över olika synsätt på stavning samt hur dessa kan påverka undervisningen. Studien tar upp stavning ur olika perspektiv, från det teoretiska till det praktiska samt hur elever uppfattar stavning.

Nanofiltration is a proper way of preparation of drinking water. The process has a lot in common with reverse osmosis where a semipermeable membrane is used to separate a pure water flow from the remaining water. A pilot plant was used to ensure that nanofiltration is a suitable technology for a specific waterworks station in Glemmingebro, Ystad. The purpose was also to find out if a pH-adjustment is needed for feed water in a possible full scale plant.  In this case nanofiltration is used mainly to remove sulphate and calcium since the raw water contains concentrations of these substances which exceed the limits for potable water. It is important to receive a high recovery (RC), otherwise the deliviery of water won?t be high enough.

I detta examensarbete undersöktes möjligheten att installera värmeåtervinningssystem för ett flerfamiljehus i Hovgården som ligger en bit utanför Borlänge. I rapporten redovisas två olika sätt för energibesparingar som är aktuella för att ersätta borttagning av oljepannan som används i huset i dag. En rad svårigheter dök upp under undersökningen för installation av nytt värmesystem. Lämpliga lösningar kunde hittas efter mycket analys. Syftet med rapporten var att undersöka möjligheten och lönsamheten för installation av något av följande system; FVP eller VBX-modul som kan återvinna värme ur frånluften.

An inflammatory reaction is induced after release of proinflammatory mediators such asinterleukin 1 and 6 and tumour necrosis factor ?. These mediators stimulate the liver tosuppress the syntheses of albumin and endure the syntheses of acute phase protein forinstance C-reactive protein. The aim of this paper was to perform a method validation on animmune turbidimetric assay to quantify C-reactive protein in canine serum at the laboratory atSkara Animals Hospital, Skara, Sweden. The validation involved evaluation of the assaylinearity, precision, stability and recovery.The method was proved to be linear for both TruLab control and Medinor control.

We have written this paper about gambling problems with the purpose to give us and all of our readers a sense of understanding. With the term understanding we mean that we all know what type of activity gambling is but not a lot of us know how it feels for individuals that due to their addiction play almost every day and sometimes several times a day. By somehow trying to explain what kind of experiences people who engage in gambling feel, we hope that we somehow can increase our knowledge towards these persons and towards gambling. We are well informed that the content of our particular subject that we?ve chosen is massive and that more research needs to be done about or subject since there are no simple answers that can explain gambling behavior so easily.

The aim of this study is to through six interviews, with six experienced, social workers?, in three cities, understand how the child?s position in the Swedish child protective services? enquiries has change, and the factors behind it. The aim is also to compare if the social workers? view of the child?s position in the enquire has change accordingly to Socialstyrelsens intentions of BBIC. The theoretical approaches that was used is the new institutionalism, the Shier?s pathways to participation and the term discretion.

This essay aims to describe and problematize gender roles and master suppression techniques in Stephenie Meyer?s Twilight Saga. This is done in order to enable me, in my future profession as a teacher, to start an emancipatory discussion in class where pupils can become conscious of different ways of reading the love story. I will use the following two research questions to fulfil the purpose: 1) investigate which gender roles that appears in the book?s main characters Bella and Edward and 2) which master suppression techniques that colours their relationship.To answer the questions gender theory and ideology-critics are used.

Syftet med min studie är att undersöka om det finns ett samband mellan högläsning, boksamtal och den individuella skrivutvecklingen. Det grundar sig i min tro att den skönlitteratur eleverna läser påverkar hur de uttrycker sig i skrift. För att ta reda på om det finns något sådant samband valde jag göra en kvalitativ undersökning utifrån experimentell design. Undersökningen genomfördes på en mindre grupp elever i år 3 vid fyra tillfällen under vårterminen 2007. Vid varje tillfälle läste jag högt ur av mig vald bok.

The purpose of this study has been to examine reading habits and the use of the library by pre­school teachers in a mainly multicultural community, and also explore to what extent activities in the local library are aimed at preschoolers.The study used a sociocultural approach based on Vygotsky?s theories of learning and development and Söderbergh?s theory of early childhood language development, and was carried out during the summer 2009. The methodology used was both quantitative and qualitative, with a combination of questionnaires and interviews. Questionnaires were sent out to each section of the municipal pre­schools within the catchments area of the local public library in a multicultural suburb of Uppsala. Three short interviews were carried out with staff at the local and main library branches, as well as library staff at the County Council.The results show that, although preschool teachers find reading important in their work, many teachers read spontaneously and/or sporadically.

Abstract Carolina Johansson (2007) Pedagogers tankar kring lek i läsinlärning. (Playing and reading Teachers thoughts around playing in reading). Syftet med det här examensarbetet var att få kunskap om pedagogers tankar kring lekens betydelse för läsinlärning. Frågeställningarna har varit ?Hur ser arbetet ut i läsinlärning??, ?Används leken i läsinlärning och iså fall hur?? och ?Hur tänker pedagoger kring fördelar och nackdelar med leken i läsinlärning??. Jag har i uppsatsen använt mig av Wittling (1998), Leimers (1974) och Smith (2000) tankar och teorier kring läsning.

This thesis is based on a qualitative study on four different preschools in Sweden of which two are monolingual and two are multilingual. The purpose has been to study and compare literacy practices initiated by preschool teachers in mono- and multilingual preschools to examine how the preschool teachers themselves discuss on this topic.The theoretical framework of the study draws upon a socio-cultural theory based on literacy with an emergent literacy perspective in focus. The empirical material has been collected through observations and interviews. We are two authors on this study and the result is distributed in two case studies which are divided on the mono ? and multilingual preschools.

Syftet med denna studie är att undersöka om det är möjligt att redan vid tidig ålder predicerasenare läsning. I studien undersöks om barns fonologiska förmågor, RAN och vokabulär vid 4års ålder kan predicera senare ordavkodning/stavning respektive läsförståelse vid slutet avårskurs 1. Hypotesen är att fonologi utgör en viktig del av avkodning (Lundberg, 2009; Castle& Coltheart, 2004; Goswami, 1993) medan vokabulär är en betydelsefull del för läsförståelseoch språkförståelse (National Reading Panel, 2000; Clarke et al., 2010)Teori för studien utgörs främst av lästeorin The Simple View of Reading (Gough & Tunmer,1986). En teori som betraktar läsning med utgångspunkt i två aspekter, avkodning ochförståelse. Ytterligare en bärande teori för studien är en utvecklingsmodell för ordavkodning(HØien och Lundberg,1999).Metod I undersökningen används kvantitativ data.