För ett serviceföretag är det väsentligt att kunna leverera tjänstekvalitet för att tillfredsställa kunden. Tjänsternas immateriella produktkaraktär gör det emellertid svårt för serviceleverantören i allmänhet och professionella tjänsteleverantörer i synnerhet att säkerställa kvalitet. Syftet med detta arbete är att utveckla en kontrollmodell som kan användas av professionella tjänsteleverantörer som ett hjälpmedel i arbetet att säkra servicekvalitet. Modellen bygger på relevant teori och består av tre kvalitetskategorier ? image, teknisk kvalitet och funktionell kvalitet ? genom vilka 13 kvalitetsdimensioner behandlas.

This report present a working model for simulation of what happens to colors displayed on screens when they are observed through optical filters. The results of the model can be used to visually, on one screen, simulate another screen with an applied optical filter. The model can also produce CIE color difference values for the simulated screen colors. The model is data driven and requires spectral measurements for at least the screen to be simulated and the physical filters that will be used. The model is divided into three separate modules or steps where each of the modules can be easily replaced by alternative implementations or solutions.

Purpose: To investigate whether or not the credit granters believe the quality in audits will deteriorate after the abolishment of statutory audit and, if that is the case, how the abolishment will strike the purpose and goal of accounting.Approach: To answer our purpose we carried out a literature study to later implement interviews with four granters of credits specialised in business accounts.Findings: The process of credit granting will not change after the abolishment of statutory audit for companies still using audit reports. Though, for other companies the process will change dramatically since the lean time of the process will increase. Higher demands will be put on these companies since the reliability in the economic information will decrease when it is no longer being reviewed in the same sense. Though, the credit granters believe that some form of substitute for audit will be demanded in order for the companies to be granted credits from the bank..

The purpose of this study was to examine the relationship between job satisfaction and leadership style as well as participants' perceived leadership style and job satisfaction. Sixty-two participants answered a questionnaire containing 56 questions regarding perceived leadership style and job satisfaction. The leadership styles examined in the study was transformative, transactional and laissez-faire leadership. The results showed a relationship between transformational and transactional leadership and job satisfaction but not with laissez-faire leadership. The results also showed that employees experienced a laissez-faire leadership.

This study intends to examine teacher´s thoughts and perception of esthetic activities at preschools. I have chosen to restrict the esthetic area to the significance and function of clay to the teachers and children. On the basis of the belief that children can, and need access to a variety of ways to express themselves, we used the interviews to take part of teachers work and thoughts concerning clay, and the esthetic work. I have in this qualitative study addressed four questions: How do the teachers use clay in preschool activities? What do the teachers think about clay as a tool in the educational work at the preschool? Are the teachers working from the perception of children?s rights to express themselves in different ways and with the help of different tools? What function does clay fill for the children?I have interviewed eight teachers and taken part of both older and more recent theories around children and the creativity in esthetic contexts.

Syfte: Studiens syfte var att undersöka samband mellan hur universitetsstudenter skattar sin fysiska aktivitetsnivå och hur de registrerar aktivitetsnivå med hjälp av dagbok samt att se om de kom upp i ACSM (American College of Sport Medicine) och WHO´s (World Health Organisation) rekommendationer.Metod: Studien hade en icke experimentell, deskriptiv och korrelerande design där 26 försökspersoner, två män och 24 kvinnor, rekryterades via anslag. De fick först svara på en enkät och därefter registrera sin aktivitet via en 7-dagars aktivitetsdagbok.Resultat: Studenterna ansåg inte att de hade en stillasittande livsstil och alla deltagare utom en ansåg sig komma upp till ACSM´s rekommendationer av fysisk aktivitet 30 minuter per dag av måttlig intensitet alla dagar i veckan. Trettiofem procent kom inte upp i WHO´s rekommendationer och av dessa överskattade 67% sin fysiska aktivitetsnivå. Sextiofem procent kom inte upp i ACSM´s rekommendationer och av dessa överskattade 94% sin aktivitetsnivå.Konklusion: Studenterna hade en låg fysisk aktivitetsnivå utifrån ACSM´s rekommendationer och majoriteten av de som inte levde upp till WHO och ACSM rekommendationer överskattade sin fysiska aktivitetsnivå. Det krävs dock mer omfattande studier för att dra några generella slutsatser då denna studie hade en skev könsfördelning och ett lågt antal deltagare.Keywords: Self-estimation, Perception, Activity diary, Physical Activity level, Overestimation. .

Introduction: Each year 1200-1300 patients are diagnosed with head neck cancer. Treatment that involves radiotherapy can cause severe side effects for example trismus that affects quality of life.Purpose: To study health-related quality of life in patients who have undergone radiation treatment for head and neck cancer and participated in a intervention group who received training intended to prevent trismus or in a control group who received standard treatment.Method: This is a prospective study in which data is collected from 66 patients participating in a randomized study aiming to evaluate a training program to prevent trismus. Thirty three participated in the intervention group and thirty three in the control group. Both patient groups assessed health related quality of life (HRQOL) with EORTC QLQ C30 and QLQ-H&N35, at start and end of the radiation treatment, and at 3 and 6-months after completing radiation treatment.Results: There is no difference between the intervention and control groups regarding symptoms, functional status and global health, except for intake of nutritional supplements.  For both groups almost all scales measuring HRQOL deteriorated under the radiation treatment. However, 3 and 6 months after end of radiotherapy HRQOL had improved and had returned to the baseline values.

AbstractThis study is based on my work as a secondary school teacher of literature and the Swedish language and rooted in my interest in developing knowledge about the importance of teaching literature in order to both cultivate young people?s reading habits and their view of themselves as readers. The more concrete purpose of this study is to examine a reading project that focuses on theories of literary perception and teaching literature.I examine four pupils who, in 2003, participated in the reading project as readers and compare this description with their view of themselves as readers seven years later. I complete the study by examining how they discuss reading and the teaching of literature. The method is qualitative and the empirics include materiel collected in two different time periods: first in 2003, in a class I taught in a secondary school; and second in 2010, when I examined four of the former pupils who participated in the project from 2003.

The aim of this study was to examine which research had been done on dietary supplements for dogs suffering from osteoarthrosis. The main questions the author wanted answers to were ?Is there evidence in the research that dietary supplements for dogs with osteoarthritis have effect in such a way that quality of life is increased in these animals??, ?are there any contraindications regarding dietary supplements?, ?who is responsible for the control of safety on dietary supplements for dogs in Sweden? and ?what kind of advice would I give to dogowners about dietary supplements?. To be able to answer these questions the author conducted a literature study of the recent research on dietary supplements for OA in dogs. The results showed that despite the lack of research in this field, some promising research has been done on multiple different supplements.

Forskningsfrågor: Vilken är den teoretiska potentialen för sinnesmarknadsföring? Vilken är den subjektivt varsebliva potentialen bland butikschefer? Vilka är skillnaderna mellan den praktiska och teoretiska potentialen?Syfte: Syftet med uppsatsen är att beskriva butikschefers subjektiva perception av potential för sinnesmarknadsföring och analysera det med hjälp utav teoretisk potential för sinnesmarknadsföring för att se skillnaderna emellan, samt tillhandahålla rekommendationer för hur företag kan skapa sinnesupplevelser.Metod: Studien är gjord utav kvalitativmetod. Författarna har utfört intervjuer med fyra olika butikschefer inom livsmedelssektorn. Därefter har författarna analyserat datamaterialet med hjälp utav de utvalda teorierna.Slutsatser: De verktyg som används för att skapa upplevelse i den interiöra butiksmiljön är begränsad. I vissa fall blir den begränsad utav ekonomiska skäl och i andra fall utav andra aspekter.

Bakgrund: Koncentrations- och uppmärksamhetsförmågorna är betydelsefulla att inneha för att barnen ska kunna tillgodogöra sig lärandet fullt ut i skolan. Koncentration betyder att kunna behålla sin sin uppmärksamhet under en viss tid, utan att tankarna drar iväg. För de barnen som har svårigheter med att samordna sin perception, samt rikta sina tankar mot ett särskilt ändamål, får besvärligheter inom olika områden, som i sin tur påverkar deras beteende. Det kan medföra en negativ inverkan på deras relation till sin omgivning. Genom yoga- och mindfulnessövningar, tränas närvaron och koncentrationen, vilket resulterar till att barnen blir lugnare och därmed blir det lättare för dem att rikta sin uppmärksamhet mot det som ska läras i skolan.Syftet: Vårt syfte med den här litteraturstudien var att undersöka, beskriva och sammanställa om asanas, meditation och andningsövningar, så kallade yoga- och mindfulnessbaserade övningar, hade utövats av barn i forskningssammanhang inom skolmiljön.Metod: Litteraturstudie med innehåll av tretton vetenskapliga artiklar.Resultat: Barnen förbättrade sin koncentrations- och uppmärksamhetsförmåga.

The aim of the thesis was to identify whether, and if so how, aspects of sexual health (reproductive health and cohabitation) are compiled in the National Quality Register and identify reasons for this. A quantitative method has been applied to go through the registers annual reports. In the first part of the thesis, the registers annual reports was mapped with the help of a checklist designed through World Health Organizations (WHO) definition of sexual health. In the second part, a questionnaire was sent to those responsible for each register to find reasons to why and how sexual health is included in the National Quality Registers. The result shows that sexual health is not usually included in the register data, although the survey showed that most registers brought up aspects that could affect the current target group's sexual health.

The aim of this thesis is to evaluate a Swedish subject headings list for childrens and young adults fiction, from the perspective of consistency, and to analyze this concept's importance as a tool for measuring indexing quality. Another aim is to examine how librarians view the subject headings list as an aid for indexing fiction. The main questions are: How does the degree of consistency change when using a subject headings list for indexing fiction compared to free indexing? How does indexing change according to the facets Form/Genre, Time, Space, Matter and Person when using the list? What do consistency calculations reveal about indexing quality? How do the participants look upon the list as an aid for indexing? The empirical material consists of results from two different indexings of fiction, conducted by librarians. Consistency is calculated using Hoopers and Rollings algorithms.

Hur fungerar teckning som ett resonerande verktyg? Vad ger den utforskande handlingen upphov till? I mitt examensarbete söker jag efter referenser och begrepp som styrker min mening om vårt behov av att utveckla tecknandet (en handling som i följande används i en vidare bemärkelse). Som landskapsarkitekter är det viktigt att vi skapar vårat eget förhållande till den verklighet som omger oss ? och sätter den i relation till andras ? för att fungera som formgivare. Genom att utforska världen och dess landskap erhåller vi nya perspektiv och breddar vårat vetande. Med utgångspunkt i gestaltpsykologin, enligt Rudolf Arnheim behandlar jag förhållandet perception ? registrering ? teckning, vilket utgör den outtalade grunden för det som lärs ut på konst- och designutbildningar idag.

The purpose of this thesis is to compare mass digitization and qualitative digitization, to see how the digitization process and the digitalized material differ. The study emanates from the mass digitization as it is performed at the National Library in Norway, and the qualitative digitization at the Royal Library in Sweden. The method used is document studies combined with mail interviews. The focus is upon the practical operation, to which counts: ?purpose & selection?, ?preparation, image capturing and processing?, ?metadata & text encoding?, ?quality assessment?, ?storage of digital originals and copies? and ?display?.