This master thesis is a study of a new electronic library reference service-project called Speak instantly to a librarian and the purpose of the thesis is to investigate a new electronic reference service and how the librarians who work with it experience it. This should be seen from an informational society point of view. The study is conducted from two questions: - What needs do the libraries have and how do they argue for the project and the chat-reference service Speak instantly to a librarian? - How do the librarians experience the personal work situation in the new reference service, and its use of chat technology? Together with interviews of a selected group of librarians from the public libraries of Göteborg, Malmö, Nacka and Stockholm, this thesis includes aspects such as the theory of the informational society by Manuel Castells, as well as literary studies of the history of library reference, the development of electronic reference service and the virtual library, and the background and the beginning of the studied project Speak instantly to a librarian. The thesis also contains an overlook of other similar library projects in the United States of America.

Authors: Daniel Kirby & Émelie Vangen LindgrenTitle: Controlling the WordLevel: Bachelor of JournalismLocation: University of GothenburgLanguage: SwedishNumber of pages: 29The largest arena for public debate in Sweden is the television show Debatt, airing every week on SVT: Sweden?s public service network. Every episode has an audience at around 500.000 viewers. Because the channel is under the rules of the public service agreement, strict rules of diversity are applied.The purpose of this study is to examine the gender representation in Debatt; to investigate how men and women behave in the context of the televised debate and to see if the programme has managed to reflect an equal representation of the voices of men and women.We did this by performing a quantitative content analysis of four different episodes of Debatt, with 4 different hosts ? two women hosts and two men.

Pornografi och sex som underhållning i massmedia är något som det skrivits och forskats om länge och mycket ? förutom i en genre av media. Radio. Forskarna verkar vara lika omedvetna om denna genre som de flesta andra man frågar. Va, finns det porr i radio? är den vanligaste frågan jag fått när jag blivit tillfrågad att berätta om vad mitt c-arbete handlar.

This study concerns paratransit service in a relatively small municipality in Sweden. The aim of this study is to describe the user's experience of paratransit service. The question formulation is mainly built around the user's experience of paratransit service and their view on what impact paratransit service has on their lives. The empirical data consists of ten interviews with ten different paratransit service users with ages ranging from 25-95 years. The data has mainly been analyzed through concepts of independence, empowerment and trust. The result of this study shows that paratransit service in many ways can be described as a crucial part of the users' lives.

Syftet med detta examensarbete har varit att försöka få förståelse för ljudillustrationers betydelse i radiopresentationer genom att se hur olika presentationer tas emot av en publik. Det jag ville ta reda på var vilken sorts presentation ? en med ljudillustrationer eller en utan ? som uppskattas av flest inom den yngre delen av P3:s målgrupp, samt vilken av presentationerna som mest lockar till vidare lyssning.Studien består av en gestaltande del, där jag har gjort om presentationer från radioprogrammet P3 Populär, och en vetenskaplig del i form av en kvantitativ undersökning där gymnasielever har lyssnat på en presentation för att sedan svara på en enkät. Studien har haft sin utgångspunkt i retoriska modeller för hur ett meddelande bör utformas, och i olika metoder för användandet av ljud i radio.Undersökningen visar att personer som lyssnat på en presentation med ljudliga illustrationer tyckte att den var intressant, underhållande, trolig att fånga deras uppmärksamhet och vilja till att lyssna vidare i större utsträckning än personer som lyssnat på en presentation utan ljudillustrationer.

Sydafrika övergick från att styras av en förtryckande regim till att bli en demokrati 1994. South African Broadcasting Corporation (SABC) som historiskt sett användes som ett propagandaverktyg för apartheid-regeringen är idag Sydafrikas public service-företag med uppdrag att vara en del av demokratiprocessen. Public service hävdar att dess uppdrag är att återskapa mänsklig värdighet och bygga en gemensam framtid för alla sydafrikaner. Syftet med denna undersökning är att undersöka hur public service i Sydafrika presenterar kvinnor och män som källor i nyhetsjournalistiken. Uppsatsen undersöker vilka ämnen som dominera, vilka källor som får uttala sig och hur kvinnor och män kommer till tals.

The purpose of this Master thesis is to illustrate the public librarian. People in general, including library users and leading personalities in the field of culture in the communities do not know the tasks of the public librarian. We presume that the vague picture of duties of the public librarian might cause problems. In this dissertation we mean to examine only public librarians, hereby we exclude for example, university- and company librarians. The sentences of this thesis are: How are the public librarians viewed, in meaning of, tasks, role/-s, comptetence/-s, status and image? And can we call it a "profession" in the classical sense? We answer these questions by using relevant literature, interviews and conference paper.

Syftet ? Syftet med denna uppsats är att studera hur MTG Radio och TV4 har valt att använda sig av grön marknadsföring. Vidare undersöker vi om företagen har ett helhetsperspektiv med den gröna marknadsföringen, det vill säga om de tydligt arbetar med miljöfrågorna både externt och internt.Design/metodologi/tillvägagångssätt ? Efter en kort historisk bakgrund redogör vi för den teoretiska bakgrunden till hur företag bör utforma den gröna marknadsföringen så att den effektivt når ut till kunder. Vi studerar sedan två företag, MTG Radio och TV4, för att se hur dessa arbetar med grön marknadsföring.

AbstractSince the Act Regarding Support and Service to Certain Functionally Handicapped Persons (LSS) were introduced in 1994, social care and service have increased inSweden(SFS 1993:387). The implementation of the act has caused many changes and also progress within the social care system. One main change is the division between public (provided by the municipalities) and private care providers. This division has led to many questions about how leadership is organized within different public and private organizations.The purpose of this study is to investigate differences between leader?s experiences of their role and working conditions within private and public assistance care for disabled.

A general topic underlying this master thesis is how the public library is being transformed through the subversion and re-articualtion of meaning according to different discourses. The aim of the study can be divided in to levels of analysis. At the first level, the aim is to investigate how categories such as users, needs and vision are articulated in a specific case ?the visionary project Garaget in Malmö, a project which in part include a public library inspired by Idea Store. The next level of analysis sets out to explore how the case of Garaget is related to a totalizing discursive struggle over meaning within the element the public library.

Radio är en av många plattformar och arenor där offentlig debatt kan äga rum. Och just som medium når radio ut till en stor mängd människor. Med den bredden kommer även ett stort ansvar. Ett ansvar, inte minst för kanalerna på Sveriges radio, för att förse medborgarna med korrekt information så att publiken kan skapa egna uppfattningar om samhälleliga fenomen och problem. Med detta i ryggen tycker vi att det är både intressant och relevant att kika närmare på Sveriges radio, och specifikt på programmet P1 Debatt.

The aim of this Master?s thesis is to analyse how adult students in Swedish adult education seek information for school tasks. The focus is on how they use the public library and electronic information sources and their reflection on information and sources in this process. Also of interest in the study is the help they receive from staff in the public library and their teacher. Methods used in collecting and analysing data for this study were of qualitative nature.

The purpous of this master?s thesis is to explore how the swedish public library evolved between 1890-1911, before the state implemented the library reform in 1912. The material used to cunduct the study concists mainly of texts published during the time frame of the thesis in the form of books, booklets and articles from Folkbiblioteksbladet, a journal dedicated to the subject of the swedish public library.Drawing upon Habermas theory of the structural transformation of the public sphere and Bourdieus theories about taste as social distinction and symbolic capital, the thesis seeks to show how the public participated in the evolvement of the public library and which aspects of society that contributed to the public library?s establishment as an institution. The findings are also discussed in relation to previous research of the history of the Swedish public library.

In this study we have investigated who is debating on Sveriges Television. For this study we have chosen the program Debatt which is the biggest debate program in the Swedish television based on the audience. Debatt is broadcasted on Sveriges Television which is a public service broadcaster. In a quantitative content analysis, we examined the proportion of women and men participating in the program and what role they play in the debate. We chose to examine all programs of Debatt over an entire season which deals with one subject.

Business across the Internet has increased in recent years and most companies that are selling trips have increased their sales online. Many companies that are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a big part in how the first impression is perceived by the customer. To understand how a service encounter works, meeting face to face, companies need to understand how customers perceive that meeting.