The aim of this Master?s thesis is to identify and describe thedifferent roles that are expressed in a public library by researchingthem in the four policy documents concerning VÀsterÄs public libraryin 2010 and by interviews with three specially chosen key persons.Further studied are the discourses that can be perceived in thematerial and whether or not the roles could come in conflict witheach other. Laclau and Mouffes discursive theory constitutes themethodical frame for this thesis and by using terms from discursivetheory the analysis was made in four steps.Seven roles were identified from the policy documents concerningVÀsterÄs public library and the interviews with the key persons. Thefirst role of the public library was the intermediary of knowledge andinformation, the second was viewed as a democratic role, the third asa marketing role, the fourth as a role that handled the collaboration,the fifth role was to improve literacy, and the sixth and seventh roleswere as a culture centre and a meeting place. With the help fromkeywords five major discourses were found within the material.

This essay discusses the interaction between the authorities in Nacka municipality in Sweden and supervisors within the eldercare. In Nacka politicians have gradually started delegate responsibility for how care-giving for the elder should be done and focus instead on formulating economical objectives and overall rules. It is up to the approved supervisors of eldercare to deliver good care and quality. The method chosen to accomplish this is public choice. This method is a part of the big New Public Management (NPM) reform which have had a big impact on Swedish public sector since the 1980ÂŽs.

In recent years the elderly care in Sweden has gone through several structural changes with the main purpose of delivering a more efficient service. The aim of this study is to compare the management control system in a privately and a publicly managed elderly home. A qualitative study was conducted which included interviews, observations of meetings and reviews of relevant documents. To be able to identify possible differences the framework of Hood consisting of seven dimensions was used. An analysis of the selected dimensions showed that the differences in management control were minimal and Brunsson's theory of politicization and 'company-ization' were used to explain why..

The aim of this master thesis is to study if the websites of the Swedish public libraries are accessible to all people. According to the library law all people must have access to the public libraries and their information services. Today, when the Internet is one of the largest sources of information, it is important that all people, including those with different kind of disabilities, children, elderly, immigrants and people with old technical equipment, have access to the public libraries websites.We have in this study considered the graphic user interface, the language, the structure and the navigation possibilities at ten public library websites. We have from a checklist of our own, based upon the opinion of different experts such as Jacob Nielsen and Tommy Sundström, investigated the websites.The main finding of our study is that the websites are generally accessible even thou we found a lack of accessible for immigrants. Most of the websites had some pages in English, but none hade all pages in this language.

The purpose of this Masters thesis is to investigate the reasons for public libraries to have story-time today and also the reasons for story-time at the public library historically in Sweden. Why is the phenomenon of story-time still existing at public libraries today? The study is based on a questionnaire that was sent to childrens librarians in the VÀstra Götaland region. The material collected in this questionnaire was put together and resulted in six different categories showing the libraries purposes and thoughts of their story-time activities. The categories were: cultural heritage/tradition, joy of reading, language and imagination, library visits, storytelling and mutual experience.

The purpose of this paper was to examine how youths, age 18-20, experience the verdict to the probation service and how it affects their lives. We have examined the relation between youths and the probation service from a youth perspective, what kind of support and intervention they receive and how their surroundings react and respond on the verdict. Our research was based on a qualitative method consisting of individual interviews with eight youths and one interview with a social worker from the probation service. We have used Urie Bronfenbrenner's "the Ecology of Human Development" as our main theory and the conceptions labeling, participation and the key terms adversity and protective environment to analyse and comprehend the material. We found that all eight youths were satisfied with the probation service and the help they had received.

This study seeks to outline the reason why public limited firms choose to bear the cost of auditing despite the annulation of legal requirements. The aim is to provide an overview and a better understanding of the decisions made by such firms. My research work focuses solely on the dentistry branch. Relevant data has been collected through interviews and adequate scientific theories are implemented to canvas and analyse the reality of auditing for public limited firms working with dental services.The background knowledge contains historical aspects and the importance of audit obligations together with the fact that the law no longer regulates these conditions. To begin with, the regulations were institutionalised in order to prevent financial and fiscal criminality and offence, in public limited companies.

After the orange revolution in Ukraine, hope was given to achieve fullydemocracy in the whole society. However, this has not been the outcome; theUkrainian public administration still has problems to deliver what the societydemands. By answering the question: ?Which problems have the publicadministration to become democratic and how can we explain them??, we analyzethe failures within the public administration to accomplish democratic procedures.The empirical material in this thesis is mainly obtained from interviews andresearch during a field study in Ukraine. The problems for the civil servants inUkraine to act as guardians of the society are strongly connected to an inadequateprofessional knowledge.

Denna uppsats beskriver fenomenet shared services, varför företag satsar pÄ shared service centers (SSC) och hur de gÄr tillvÀga nÀr de designar dem. Studien har genomförts med hjÀlp av en litteraturöversikt och en fallstudie av TeliaSoneras nu pÄgÄende implementering av ett shared service center, FSS. Fallstudien bestÄr av fyra intervjuer och en genomgÄng av TeliaSoneras egna informationsmaterial och medarbetarenkÀter. Litteraturöversikten visar att shared services utlovar vÀsentliga förbÀttringar av ekonomifunktionen och besparingar, att det finns en stor tilltro till dessa löften men att det saknas underbyggda bevis för hur stora besparingarna egentligen Àr. Designen pÄ TeliaSonera FSS visar sig följa litteraturen relativt noga, förutom vad gÀller placering.

SammanfattningUtbildning och kurs: Magisterprogrammet i service management, kandidatkurs SMT302 Handledare: Magnus Jirström och Veronica Åberg Syfte och frĂ„gestĂ€llningar: VĂ„r intention med denna uppsats Ă€r att analysera om de ideella organisationer som vi har undersökt överhuvudtaget reflekterar kring service gentemot medlemmar. Skulle sĂ„ vara fallet Ă€mnar vi kartlĂ€gga pĂ„ vilket sĂ€tt detta görs. Slutligen Ă€r vĂ„r förhoppning att uppsatsen ska kunna resultera i nĂ„gra förslag pĂ„ omrĂ„den dĂ€r ideella organisationer skulle kunna praktisera service management. VĂ„rt syfte utmynnar sĂ„ledes i följande frĂ„gestĂ€llningar: hur arbetar ideella organisationer med service och vĂ„rdandet av relationer i dagslĂ€get?, pĂ„ vilket sĂ€tt kan service management tillĂ€mpas i ideella organisationer? och vilka styrkor och svagheter finns det i det allmĂ€nna arbetssĂ€tt inom ideella organisationer och vad beror de pĂ„? Metod: För att kunna besvara vĂ„ra frĂ„gestĂ€llningar har vi framförallt anvĂ€nt oss av en kvalitativ analys av litteratur inom relevanta Ă€mnesomrĂ„den, sĂ„som NGO, bistĂ„nd, service management, Gemeinschaft och Gesellschaft.

Technical products are becoming more and more complex, this means that the drivers, mechanics and service personnel?s need for assistance such as the service literature is increasing. In this degree project the focus is on the technical manuals of Scania?s Workshop Manual. Today, the information in the Workshop Manual consists of collaboration between text and illustrations.

Syftet med denna uppsats Àr att genom intervjuer med tre medelÄlders kvinnor, ta del av deras upplevelser av Adventsmarknaden och friluftsmuséets Lilla Julmarknad i Gamla Linköping. Genom intervjuer och deltagande observation vid marknaderna undersöker jag pÄ vilket sÀtt informanterna besöker en marknad och hur deras syn pÄ shopping och service styr deras besök. Uppsatsen belyser hur de shoppar nÀr de besöker en marknad, hur de ser pÄ service och hur detta pÄverkar deras upplevelse. Slutsatsen av denna studie Àr kortfattat att de besöker marknaden, och shoppar pÄ tre skilda sÀtt. De definierar och uppskattar service pÄ olika sÀtt och handlar olika typer av varor.

This thesis investigates how energy is used in three public baths today and suggests measures that could reduce the energy demand. The results show that there is a great poteltial for energy savings i public baths, and that it would be interesting to examine some of the proposed measures further..

Syftet med denna uppsats Àr att genom intervjuer med tre medelÄlders kvinnor, ta del av deras upplevelser av Adventsmarknaden och friluftsmuséets Lilla Julmarknad i Gamla Linköping. Genom intervjuer och deltagande observation vid marknaderna undersöker jag pÄ vilket sÀtt informanterna besöker en marknad och hur deras syn pÄ shopping och service styr deras besök. Uppsatsen belyser hur de shoppar nÀr de besöker en marknad, hur de ser pÄ service och hur detta pÄverkar deras upplevelse. Slutsatsen av denna studie Àr kortfattat att de besöker marknaden, och shoppar pÄ tre skilda sÀtt. De definierar och uppskattar service pÄ olika sÀtt och handlar olika typer av varor.

Abstract The technology has made it possible for you as a train traveller to be available in other places than stations and on the train. You now have the possibility to communicate by the phone or through the Internet to get information about the train you want to take. Development in mobile technology gives us new possibilities to communication. We want to find out whatever SMS would be a suitable approach to inform passengers about delays. The problem formulation is ?If the technology is available to inform the passengers about delays in an more effective way than today, then why not use it? The ?Kustpilen? that operates in Blekinge and SkÄne is the case for our study.