Purpose: The purpose of this thesis is to compare and analyze Malmö Aviation and Rica Talk Hotel's service culture. This is done by examining three themes, the organizations ways of working with training, motivation and empowerment of frontline employees.Method: The essay is a case study-based qualitative research which mainly focuses on semi-structured, qualitative interviews with various people within the two organizations.Theory: The theoretical framework considers theory within two sections. The first section, the organizations importance in service quality, focuses on service culture or service climate and different management strategies. Section two, the employees? importance in service quality, focuses on three themes: training, motivation and empowerment of frontline employeesResults: Both Malmö Aviation and Rica Talk Hotel are companies that put great emphasis on developing and maintaining a quality service culture within the organization.

För att trivas på en arbetsplats där påfrestande händelser präglar vardagen, måste det finnas vissa delar som gör att personalen stannar kvar och trivs med sitt arbete. Som ambulanssjuksköterska kan man dagligen utsättas för påfrestande händelser som kan påverka den enskilde och vårdandet. Vilka är då de positiva aspekterna och hur beskrivs de positiva delarna av att arbeta inom ambulanssjukvård?Syftet med denna studie var att belysa positiva upplevelser i ambulanssjuksköterskors arbete.En kvalitativ intervjustudie utfördes på tre olika ambulansstationer i Södra Sverige. Åtta informanter deltog, samtliga ambulanssjuksköterskor.Resultatet visar olika teman som belyser de positiva aspekterna med arbetet som ambulanssjuksköterska.

The aim of this paper is to examine the capacity for ethical reasoning of Swedish certi-fied auditors in the five largest accounting firms in Stockholm, and also how ethics courses affect the auditors' ability to ethically statement. To calculate the auditors ability to ethical statement, questionnaire has been used. The questionnaire is based on a psychological instrument, the so-called Defining Issues Test. At the beginning of the questionnaire some questions are asked about the ethics courses. From the questionnaire a calculation was made of an average index called p-score (Principled score).

Bakgrund: Graden av självrapporterad stress bland tonåringar i Sverige är hög. 30 % av flickorna i årskurs 4-9 och 23 % av jämnåriga pojkar upplever att de är stressade. I årskurs 2 i gymnasiet anger nästan 40 % av flickorna att de är stressade och 20 % av pojkarna. Den största anledningen är prestationskrav i relation till skolan och hemuppgifter. Syfte: Syftet med studien var att undersöka eventuella skillnader mellan flickor och pojkars upplevda stress i åldrarna 13-19 år i Sverige, Danmark och Norge. Metod: Studien utfördes genom en litteraturstudie där artiklar sökts i databaserna PubMed, PsycINFO, Sociological abstracts, Social Services Abstracts och Medline. För att hitta studier med en hög kvalitet användes en graderingsmall. Resultat: Både flickor och pojkar upplever stress, men flickor till en högre grad.

Bakgrund: Specialistsjuksköterskan ska uppta patientberättelsen och utifrån sinspecialiserade kunskap om medicinska eller psykiatriska tillstånd göra en korrekt bedömning.Sjuksköterskan ska från sin bedömning sedan förse patienterna med adekvata vårdåtgärder. IGöteborg har andelen ambulansuppdrag som klassificeras som psykiatrisk sjukdom ökat desista åren. Med anledning av det planerar ambulanssjukvården i Göteborg en speciellpsykiatriambulans med dubbelkompetens, en sjuksköterska som har specialistkunskap inompsykiatri samt en ambulanssjuksköterska. I Stockholm skall en psykiatriambulans införas 1april 2015 men inte med dubbelkompetens. Anledningarna till planen att introducera enpsykiatriambulans är att utveckla den akuta prehospitala vården bland annat genom att hjälpapatienter med psykiatrisk problematik till rätt vårdnivå.

Carl Gustav Jung started to write his Black books, in which he saw himself analyzing unconscious fantasies, during the same time that he leaved the psychoanalytical movement and broke off his personal relations with Sigmund Freud. This thesis sees the interpretation of these books through a wider contextualization. The purpose is to contribute to the understanding of the breakup between the two. The therapeutic work will be highlighted where the black books will be seen through the lens of three of Jung?s more known patients as well as through the interest in mythology and fantasy that Jung showed during this time.

Syftet med studien var att beskriva hur vårdpersonal skattar användbarheten av stöd samt i vilken frekvens de använder sig av stöd gentemot syskon till svårt sjuka barn. Syftet var även att undersöka skillnader mellan sjuksköterskor och undersköterskor gällande den skattade användbarheten samt frekvens i användandet av stöd till syskon till svårt sjuka barn.Studien var deskriptiv och jämförande. Ett bekvämlighetsurval användes. Datainsamlingen skedde med hjälp av en enkät som delades ut till 94 personer på tre avdelningar och mottagningar i ett mellansvenskt län. Femtiofem respondenter besvarade enkäten och inklusionskriterierna motsvarades av 53 respondenter, vilka inkluderas i studien.

The main purpose of this study is to explore and develop how the Christian conception of love as agape can be understood in light of feminist concerns, and how it can be cultivated in light of psychological research. Traditionally, agape has been defined as unconditional self-sacrifice for the sake of the other. Feminist theologians have highlighted repeatedly that an ethical principle of self-sacrifice might not be liberating for groups who have already internalized pressure to sacrifice their own needs for others. The main research questions are: 1) How may agape be understood in light of feminist concerns about its traditional interpretations? 2) How could a Christian community cultivate a form of agape that is responsive to feminist concerns? In order to answer these questions, the first part of the dissertation examines feminist concerns regarding discussion of agape, and then uses these concerns as a lens for analysing four themes in contemporary accounts of agape: community, care, humility, and mentalization.

This is an empirical cross-sectional study with the aim to examine the patient?s comprehension about their quality of life within two to seven years after their stem-cell transplantation with reference to physical, social, emotional, psychological and functional wellbeing and to investigate if the patient groups have disease specific problems. Differences in quality of life between men and women and also between allogeneic and stem cell transplantation with an unrelated donor (URD) were studied. The measurement Functional Assessment of Cancer Therapy (FACT) and the bone marrow transplant subscale (BMT) is a 49 item, valid and reliable measure that was used. The questionnaire was answered by 43 of 47 patients (91%).There is a significant difference between men and women in physical, social and functional wellbeing.

Background: The prevalence of sphincter rupture during childbirth has increased in Sweden from half percent to three percent from 1973 to 1993. Women who undergo planned home birth have sphincter injuries to a smaller extent than women who undergo planned hospital births. Objective: The purpose of this study was to describe women?s experience of the last stages of delivery during planned home birth. Design: Inductive content analysis of 150 randomly selected delivery reports.

Varje år diagnostiseras 10 000 män med sjukdomen prostatacancer i Sverige. Att drabbas av sjukdomen prostatacancer är emotionellt ansträngande. Väntetiden vad gäller behandling för patienter med prostatacancer är lång. Detta gör att patienter med prostatacancer lever med sjukdomen prostata-cancer och känslorna kopplade till diagnosen prostatacancer under en lång tid. Syftet med den aktuella studien var att beskriva copingprocessen för patienter med prostatacancer innan medicinsk behandling.

The aim of this study has been to take part of six ex-alcohol addicts? narratives about their lives with starting-point in which factors that has been significant and/or determining to be able to leave a life in abuse and what change this process has implied for their identity. To achieve the purpose with this study has three questions been formulated. These are what in the person?s life have been important in the process of a life free from alcohol, what were specific and decisive that effected the decision to stop using alcohol and what is the attitude to them self and their new role as an ex-alcohol addict. Alcohol is a drug that is legal and accepted in the society and it´s hard to discover an addiction.

This scientific essay starts in a story where you get to follow me in my work by three situations with creative problem behavior at the special school where I work. The story culminates in a dilemma where I ask myself questions about how I look at my actions and my thoughts about the student. I break down and put these thoughts into three questions: What is my student's perspective and how will it affect my actions? How can I explain my actions and attitude of the student from ethical perspective? How do my practical knowledge look like in the narrative situations and why do I act like I do?My approach is to get answers to the questions by the reflection of the text itself, the reflection group and supervisors, as well as through literature that I find relevant to the issues. The process is like a pendulum motion between text, reflection and new understanding.I look at my situations based on psychological theories about the treatment of persons within the autism spectrum of problems creative behavior.

The purpose of this study has been to investigate how socialworkers describe their attitudes towards reporting childabuse to the police and if they make different decisions when they believe the violence to be honour related and how they handle these questions. The main questions are; How does socialworkers describe their and their colleagues attitudes towards reporting childabuse to the police and when do they believe they should report? Do they describe honourviolence as a specific kind of violence that should be lifted and in what way does it affect their work? The study is written from a legal sociologist perspective with a qualitative approach. Four socialworkers were interviewed and the interviews were analyzed with an anti-racist theory and with the theory about freedom of action.The conclusions is that the socialworkers mostly report childabuse to the police when the violence is physical. This means that children who describes to be subjected to psychological violence, including honourviolence, has poor legal security.

To thoroughly think with safety and security in mind is an important issue in planning of public city spaces. Spaces intended to be available to all inhabitants of a city should have a welcoming appearance. Unfortu-nately, this is not the situation in many pedestrian walkways, parks and such spaces, possibly due to lack in safety and security. This master thesis intend to examine questions at this issue ? what makes you feel safe and what causes insecurity in public city spaces. The safety aspect treats the human psychological and sociological ways of perceiving her milieu and other humans in it, and how the physical shape of her surroundings can affect the sense of safety.