Problem: Today Frigoscandia Equipment Europe, FSEE, is not sure how their CRM-system, MSMS, is used along with other solutions at the different regions throughout Europe. The company is interested in a usage evaluation describing by who and how the system is used. FSEE is also concerned about the users opinions of future development and improvements.Management is also concerned about how MSMS would support the After Market and gain full leverage of the IT investments. MSMS is today only used to a limited extent in a few of the After Market departments, and FSEE is interested in what an overall usage would mean in terms of improved internal communication, customer focus and information management. The following questions will therefore be investigated in this study:· How, by whom and where is MSMS used within FSEE?s After Market and Sales divisions today?· What does the After Market division at FSEE gain from using MSMS?· What has to be done to improve the usage of MSMS at FSEE? Purpose: The purpose of this Master Thesis is partly to examine the current usage of the Sales and Marketing System within FSEE?s After Market and Sales divisions.

For many companies, the Internet has revolutionized the relationship they have with their customers concerning costumer service. The use of Information Technology in regard to Internet as a media has provided companies with the opportunity to build customer databases in order to target their customers individually. The airline industry was one of the first pioneers to use the full potential of Internet to improve customer relations and its profits which we aim to investigate in greater detail in our thesis.Our thesis answers the question on how Scandinavian Airlines' (SAS) Eurobonus department uses their website to create valuable and profitable relationships with SAS loyalty club members through direct marketing. In order to answer our research question, three key informants have been interviewed - each representing different sub departments at Eurobonus; service and support, IT and marketing. Our results were that the Eurobonus department use direct marketing methods by sending customized e-mail offerings to target specific customer, using their customer databases.

This report presents suggestions and recommendations on how to convert an old industrial building, built in 1958, to an office hotel. One of the main criteria was that the floor plan should be flexible. The building is situated at Jonsereds Fabriker and the study was conducted for Hantverkslokaler i Göteborg AB, the estate owner.The survey is initiated with study visits at various office hotels, together with studies of literature regarding office planning. One conclusion from the study visits is that meeting-places, where the different companies can meet and exchange ideas and services, are important. Another one, and probably the most important parameter when planning offices is that they should have windows.

The purpose of this thesis is to investigate and clarify the facts surrounding one of Vattenfall's district heating plants; The "solar field" and associated rock cavern in Lyckebo, Storvreta. The plant was built in the '80s by the formerly municipal utility,Uppsalakraftvärme AB, as an experimental building. A ground water filled cavern would serve as seasonal storage of solar heat from an adjacent solar field. Since both the energy company and the facility itself has undergone major changes over the past 30 years, there was a great need to gather facts in order to provide a picture of its current condition and potential for continued use. The thesis investigates the plant's history and problems with the rock cavern losses, and how the operation developed. It also presents the calculations regarding the possibilities of again supplementing the facility with solar energy - which is not the case today - as well as the economic conditions for it. Regarding a re-launch of solar energy, primarily a concentrating solar collector has been studied, as it has the advantages of an integrated control system.

All small- and medium-sized family owned enterprises need to sooner or later undergo a change of ownership. When the elder generation is approaching their retirement they have to make a choice; either hand over the business to the younger generation or sell it to an outsider. The succession of the family owned business can create a life long dilemma for the entrepreneur. From the view of taxation there are, according to current legislation, no reasons to plan the succession to the younger generation. If no preparation has been done, the optional law system concerning inheritance will divide the property left.

In this report listed buildings, according to the Swedish Heritage Conservation Act, have been studied with a focus on cases where economical compensation has been given to the owner of the building and cases where the listing of the building has been appealed by the owner. In order for a building to become listed it needs to be particularly valuable from a cultural and historical standpoint. The listed buildings are protected through a list of regulations that determines which parts of the building can or cannot be changed, what methods and materials should be used for changes and repairs, and how the building should be maintained. These regulations should as far as possible be formulated in agreement with the owner, but a building can become listed against the owners will. To decrease the damage this causes the owner he can in some cases have the right to economical compensation. There is also a possibility for the owner to appeal the listing of the building.

The energy consumption in the sectors of residential and public buildings is 40 % of the total energy consumption in Sweden. The main part, 85 %, of the energy use in these sectors is for operation of the buildings. The rest is used in the building process. When energy-efficiency measures are taken the energy use during the operation time decreases and the fraction of energy consumption during the building time increases. This project is carried out in cooperation with JM AB and concerns the energy use during the building time of production of blocks of flats at the building site.The main part of the electricity that is used during the production of apartment buildings goes into the heating of portacabins and illumination of the building during the construction phase.

The forestry companies? operational planning process is these days dependent on reliable, efficient and user-friendly computer-based support systems. This study is an evaluation of Holmen Skog's current computer-based systems. The aim of this study is to: ? investigate the work pattern of the production managers when using the information system to plan the harvesting operation; ? investigate the efficiency and user friendliness of the information system with the different work patterns and to find the strengths, weaknesses and bottlenecks in the current system; ? find out if the type of object, the volume, the area of the harvesting object affects the time and work pattern; ? examine how this type of study is met by the employees and what factors that is critical to avoid feelings of intrusion. The conclusions of the study were: ? there is a large variation between the work patterns of the production managers and the time spend to perform the operational planning; ? the mainframe computer system used by Holmen Skog is clear, has short response times, is robust and conveys relevant information; ? the computer systems are however divided in many subsystems.

The purpose of this Master?s thesis is to discuss marketing as it applies to some school libraries. Today?s marketing is about relations. It involves the establishment, maintenance and development of relations with users, non-users and other library related relationships.

Bakgrunden till denna uppsats grundas i ett egenintresse i förvandlingen av stationshuset i Vara. Sedan jag genom mina föräldrar som bor kvar i orten, på tidig vår 2010 fick reda på att huset skulle bli korallrött har detta numer blåa konstverk retat mig. Detta kandidatarbete har gett mig möjligheten att på ett vetenskaplig sätt utröna bakomliggande orsaker till stationshusets förvandling till det Vara kallar, Sveriges största konstverk. Syftet med denna uppsats är att utreda hur den estetiskt tilltalande utformningen av byggnader vilka klassas som konstverk bör regleras enligt Plan- och Bygglagen och vilken roll kulturell planering spelar i den estetiskt tilltalande utformningen av den offentliga miljön. Genom två olika typer av fallstudier har tre olika konstverksprojekt studerats och analyserats utifrån inventeringar, observationer, intervjuer och innehållsanalys om bland annat begreppen byggnad, estetik och konstverk.

Rapportens syfte är att arbeta fram förslag till en hållbar förnyelse av bostadsområdet Gulsparven i Trollhättan, på uppdrag av AB Eidar Trollhättans bostadsbolag. I dagsläget har området energirelaterade problem och är i behov av upprustning. För att komma fram till goda lösningar har litteratur- ochinformationsstudier, intervjuer med erfarna personer samt inventeringar av området gjorts. Förslagen åskådliggörs i form av ritningar samt 3D-vyer.Fyra förslag till förnyelse har tagits fram med olika grad av åtgärder, där två av dem kräver en omprövad detaljplan. Generella åtgärder, vilket gäller i samtliga förslag, är betydelsefulla lösningar för att växa mot rollen som ett hållbart bostadsområde.

Rapportens syfte är att arbeta fram förslag till en hållbar förnyelse av bostadsområdet Gulsparven i Trollhättan, på uppdrag av AB Eidar Trollhättans bostadsbolag. I dagsläget har området energirelaterade problem och är i behov av upprustning. För att komma fram till goda lösningar har litteratur- ochinformationsstudier, intervjuer med erfarna personer samt inventeringar av området gjorts. Förslagen åskådliggörs i form av ritningar samt 3D-vyer.Fyra förslag till förnyelse har tagits fram med olika grad av åtgärder, där två av dem kräver en omprövad detaljplan. Generella åtgärder, vilket gäller i samtliga förslag, är betydelsefulla lösningar för att växa mot rollen som ett hållbart bostadsområde.

Rapportens syfte är att arbeta fram förslag till en hållbar förnyelse av bostadsområdet Gulsparven i Trollhättan, på uppdrag av AB Eidar Trollhättans bostadsbolag. I dagsläget har området energirelaterade problem och är i behov av upprustning. För att komma fram till goda lösningar har litteratur- ochinformationsstudier, intervjuer med erfarna personer samt inventeringar av området gjorts. Förslagen åskådliggörs i form av ritningar samt 3D-vyer.Fyra förslag till förnyelse har tagits fram med olika grad av åtgärder, där två av dem kräver en omprövad detaljplan. Generella åtgärder, vilket gäller i samtliga förslag, är betydelsefulla lösningar för att växa mot rollen som ett hållbart bostadsområde.

Rapportens syfte är att arbeta fram förslag till en hållbar förnyelse av bostadsområdet Gulsparven i Trollhättan, på uppdrag av AB Eidar Trollhättans bostadsbolag. I dagsläget har området energirelaterade problem och är i behov av upprustning. För att komma fram till goda lösningar har litteratur- ochinformationsstudier, intervjuer med erfarna personer samt inventeringar av området gjorts. Förslagen åskådliggörs i form av ritningar samt 3D-vyer.Fyra förslag till förnyelse har tagits fram med olika grad av åtgärder, där två av dem kräver en omprövad detaljplan. Generella åtgärder, vilket gäller i samtliga förslag, är betydelsefulla lösningar för att växa mot rollen som ett hållbart bostadsområde.

The concept of large paintings includes panoramas, cycloramas and other paintings thatin size exceeds the normal magnitude of wall hung paintings. When these large paintingsare mounted in the ceiling, they are referred to as plafonds. When they are performedon canvas, certain kinds of structural distortions and stress occurs. In addition, becauseof their size and mounting high up in the ceiling, plafond paintings are often difficult tohandle, which leads to less or no maintenance. A plafond may therefore be left withoutattendance for many decades.This thesis has its focus on what happens with plafond paintings on canvas when they areexposed to gravitational forces, and the problems involved in restoring large paintingsmounted in the ceiling.