Crisis communication in today's society is an important element for organizations. Whether an organization makes it through a crisis, good or bad is largely based on their crisis communication work. Crisis communication is about how the organization works to repair or maintain the organization's external image, the image that society has about the organization. When a crisis occurs stakeholders lose confidence in the organization or change their mind about it.This case study is about exploring how a municipality handles crisis communication through the various phases of a crisis. The study is also to examine how the municipality communicates with its stakeholders in specific communication channels during a crisis.The case study makes use of theories circulating crisis communication, such as: theories of how crisis communication should be handled, how a crisis is recognized, the different phases of a crisis, the communication channels that can be used and who may be interested in an organization when a crisis reveals itself.

Som huvudsyfte avser vi att undersöka vad som kännetecknar de synliga och osynliga kundfaktorerna i en traditionell butikskedja i jämförelse med en Internetaktör. Vi vill även få fram framgångsfaktorer för en traditionell butikskedja och en Internetaktör som ett delsyfte.Frågeställning: Vad kännetecknar de synliga och osynliga kundfaktorerna i en traditionell bokhandel respektive i en Internetbaserad bokhandel? ? Akademibokhandeln & AdlibrisVi har genomfört fallstudie med en kvalitativ ansats. Empirin har insamlats genom semistrukturerade intervjuer och teorin genom relevant litteratur inom traditionell handel samt e-handel.Akademibokhandeln och Adlibris är två företag som erbjuder ett likvärt sortiment men på helt olika sätt. Akademibokhandeln har sin handelsplats i en butik där service är deras ledstjärna.

Som huvudsyfte avser vi att undersöka vad som kännetecknar de synliga och osynliga kundfaktorerna i en traditionell butikskedja i jämförelse med en Internetaktör. Vi vill även få fram framgångsfaktorer för en traditionell butikskedja och en Internetaktör som ett delsyfte.Frågeställning: Vad kännetecknar de synliga och osynliga kundfaktorerna i en traditionell bokhandel respektive i en Internetbaserad bokhandel? ? Akademibokhandeln & AdlibrisVi har genomfört fallstudie med en kvalitativ ansats. Empirin har insamlats genom semistrukturerade intervjuer och teorin genom relevant litteratur inom traditionell handel samt e-handel.Akademibokhandeln och Adlibris är två företag som erbjuder ett likvärt sortiment men på helt olika sätt. Akademibokhandeln har sin handelsplats i en butik där service är deras ledstjärna.

The purpose of this study was to investigate what knowledge 16 year old highschool students have when it comes to text- and imageposting on social media and how they act on the basis of their skills and attitudes on text and image publishing. An important aspect of this was to investigate the impact of young people 's identity in relation to text- and image posting on social media as this according to research is a big part of what motivates young people in their everyday practices (Buckingham, 2008). The essay questions was , What is young people?s experience on posting text- and image on social media? How aware are young people at the pros and cons on posting text and images on social media? What are young people's attitudes about text and image posting? And how do young people act on the basis of experience , awareness and attitude? Which role plays identity in their actions? To seek answers to my questions and achieve the aim of the thesis was conducted three semi-structured focusgroup interviews in collaboration with two high schools. The results have been reported, interpreted and analyzed by pattern-seeking. The theoretical framework used in this paper is the research and theories of primarily media researchers who have distinguished themselves in the Media and Youth research, For example, Ulla Carlsson, David Buckingham, Sonia Livingstone and Kristen Drotner.

AbstractTitle: Art influences in today´s advertisingimages ? A qualitative study of advertisingimages and work of artNumber of pages: 46Author: Sanna OlssonTutor: Else NygrenCourse: Media and Communication Science CPeriod: Autumn 2009University: Division of Media and Communication, Uppsala UniversityPurpose: The purpose with this composition is to analyse how art has influenced todays advertising images, to see wich influences that can be descovered.Method/Material: Since this is an imageanalys the main material has been consisted of advertising images, a total of seven. In addition, art images have been used as comparative material. The advertising images have been strategically selected, however they are modern and aestetically appealing. A number of questions have been formulated wich is the basis of the analys.Main results: Primarily the study found that art has influenced today?s advertisingimages in different ways.

Dagens textilbransch karaktäriseras till stor del av snabbt föränderliga trender. Det råder en hård konkurrens på marknaden och kunden besitter i stor utsträckning en god kunskap och en medvetenhet, vilket ställer högre krav på det utbud som företaget erbjuder. Vidare har hemtextilbranschen under de senaste åren präglats av en ökad konkurrensnivå. Flera aktörer så som exempelvis stormarknader, färghandlare och byggvaruhus har utökat sitt sortiment med hemtextil och är därmed med och tävlar om hemtextilkunderna. I denna situation är det viktigt att ha ett välplanerat sortiment eftersom det bland annat speglar företagets affärsidé samt kommunicerar vad affärsidén erbjuder och till vem.

I denna studie analyseras hur de statliga bolagen Systembolaget och Svenska spel går tillväga för att skapa trovärdighet i sin omgivning av kunder och intressenter. Undersökningen är genomförd på informativ och extern kommunikation som finns på bolagens hemsidor, varav två reklamfilmer även visas i svensk tv.Syfte: Båda bolagen befinner sig i en etiskt ambivalent situation då de genom sina statliga uppdrag måste uppnå ett vinstkrav och samtidigt begränsa försäljningen av produkter som kan ha en negativ inverkan på människors hälsa. Studiens syfte är att granska hur de båda bolagen resonerar kring sin verksamhet och hur denna trovärdighetsbyggande kommunikation kan tolkas med hjälp av ett retoriskt och narrativt synsätt.Metod: En narrativanalys används för att förtydliga berättelsernas olika roller, teman, handlingar och miljöer och hur de fyller en funktion för att uppnå ett påverkanssyfte och identifikation. Vissa argument granskas med hjälp av de retoriska appellerna ethos, pathos och logos. En analys av ethos urskiljer dessutom ur bolagens resonemang hur de vill uppfattas av sin publik, och hur publiken kan tänkas uppfatta deras image.

This thesis has focused on the possibility to use a satellite image method developed by Metria Mijöanalys to identify stands that are wrongly registered in Holmen Skogs database. The method is only intended for identifying stand with poor descriptions in Holmen?s database that needs to be updated and not for updating the stand information. The study area is located several km west of Hudiksvall on the borderline between Gävleborgs- och Västernorrlands län. The area is covered by a SPOT image from 2005. By which Metria Miljöanalys has made estimates of forest parameters for all stands in the area, and compared them with corresponding estimates according to the stand database.

Prisons are for many an unknown world, and few know about the prison culture which includes unwritten rules, power structures, interactions and relationships between inmates and correctional employees.While many think that Swedish prisons are too comfortable,inmates are facing extreme stress due to surveillance and detention, by depriving inmates their possibility to shape their own lives. When the inmates is deprived of control over their own life?s the penal system have great power to shape and to influence the inmates.The purpose of this paper is to investigate prisoners' experiences of treatment and exercise of power in prisons. Starting point is to examine what are the kinds of relationships between prison officers and inmates from a power perspective, if there is any difference between the closed and open prisons and how the inmates affected by the structures that exist.Based on my overall purpose, and with my informant´s stories which revealed a number of similar points, four main headings were developed; Mass media and society´s view, and unknown world, interaction between inmates and prison officers and consequences.Prison officers with the role as a contact persons as well and other staff which work close to the inmates play a significant role by supporting through motivational interviewing and can help the inmates to gain insight about their life situation and actions. My informant?s underlined that a good contact person can either help or discourage.Inmates who contributed with their experiences express that there is a big difference between open-and closed prisons.

A film can attract all kinds of emotions and moods of the audience through its audiovisual communications and cinematic expression, in which music plays a significant role in both understanding and interpretation of film content.It is interesting to explore the musical significance and the emotional aspect of the film out of a media and communications perspective and visual communications perspective because it?s a subject that belongs to the communications of scientific discipline as film is a media text which is working both as communicative and as audio-visual medium with its expressive aspects.The purpose of this bachelor?s paper is to increase and deepen the understanding of music's function and significant role in context with its reinforcing sense of visual expression in film. More specifically, it aims to explore the musical value of the expressive aspect of the media text in form of film musical Les Misérables (2012), which has been transmedialised from the novel of the same name, referring to the sound, music and song in relation to the film's visual expression.The research questions are at the core of the essay study: "how is music used to reinforce the cinematic visual expression?" and "how can music signify the narrative and highlight the emotional aspect of the film?" The theoretical framework is based on some of the key scholars assumptions such as Michel Chion (1994) and Claudia Gorbman (1987), who share the same theoretical views that the soundtrack seems powerful when it expresses its participation in a scene?s emotional moods as the music follows the scene?s rhythm, the image?s flow and contributes emotional and musical codes of emotions and expressions. According to Chion sound and image interact together to tell a story where sound enrich the image with expressive and informative values.

Sammanfattning Titel The missing link ? en fallstudie av länken mellan intern och extern varumärkeskommunikation Seminariedatum 18 januari 2007 Kurs FEK 591 Magisteruppsats, 10 poäng Författare Anna Lif och Katharina Nilsson Handledare Christer Kedström Fem nyckelord Varumärkeskommunikation, Företagsmärke, Identitet, Image, McDonalds Syfte Syftet med denna uppsats är att, utifrån ett kommunikations- och organisationsperspektiv, studera vad som utgör länken mellan den externa och den interna varumärkeskommunikationen. Ett andra syfte med uppsatsen är att skapa ett teoretiskt ramverk som anses vara användbart vid analys av länken mellan den interna och den externa varumärkeskommunikationen och vilka effekter den har för företaget och dess anställda. Tillvägagångssätt Vi har valt att genomföra en empirisk undersökning i form av en fallstudie. Denna fallstudie har genomförts med hjälp av djupintervjuer av personal inom det valda fallföretaget.

Det här examensarbetet på D-nivå har utförts i samarbete men företaget XM reality i Linköping. Företaget jobbar med att ta fram olika system inom området mixed reality, som på svenska översätts till förhöjd verklighet. Syftet med projektet var att utforma två olika handhållna projektorsystem. Produkterna skulle utformas för att passa in i sjukhusmiljö. Båda enheterna har samma funktion men innehåller olika komponenter. Produkterna är anpassade till en ny teknik som företaget har utvecklat.

The harbour in Arvika is closed down and the industry that has been established in the area is now beeing wound up. A deepened comprehensive plan for the area is under progress in the municipality. The intentions are for instance that the harbour should be integrated with the city and that Arvika is facing a lake should be more apparent from the city center. The harbour should also contribute to a more attractive city. These intentions have hence been the starting point of my undergraduate theses, which has resulted in a proposal on how to develop the harbour. During the process I have analysed the city image, how the area is used today and the public places in the city centre.

A project exploring the boundaries between 2D and 3D. What is surface and what is substance? A countinuation of previous projects where I?ve examined the journey from two dimensional paper to three dimensonal objects. This project deals with the journey from three dimensonality back into a flat two dimensional surface, and the question if something can be both 2D and 3D at the same time. I decided not to center the project around a specific item, but rather let the project itself be in focus.

This qualitative study examines how emergency people are framed in Swedish evening-, and local newspapers during the forest fire in Va?stmanland, Sweden 2014. The study also includes if there is any difference between the framing due to the location of the newspaper. The study is based on qualitative text analysis. The theoretical basis is representation, framing theory, media image, media logic and a few conceptions from crisis communication theory.