Studiens intresseområde var IT-support och supportsituationer mellan företag och fastighetsmäklare. Fastighetsmäklare i Sverige är en yrkesgrupp som använder sig utav teknik i sitt arbete, t.ex. bärbara datorer och digitala kameror. Införandet av IT (Informationsteknologi) i arbetslivet har förändrat yrkesgruppens arbetssätt och påverkat denna yrkesgrupp markant. Det här gör att fastighetsmäklaren är beroende av att tekniken fungerar och har behov av välfungerande support vid uppkomna problem.

Uppsatsen kommer att behandla de frågeställningar som aktualiseras för försäkringsbolag som väljer att sälja sina försäkringar genom säljmetoden telefonförsäljning. Eftersom både telefonförsäljnings- och försäkringsområdet aktualiserar en mängd olika regelverk av olika karaktär, kan det då dessa regler skall fungera och verka på samma marknad uppkomma en del problem då lagreglerna inte alltid kompletterar varandra. Överlappande lagstiftning och i viss mån till och med motstridig lagstiftning är något som förekommer och som kommer att uppmärksammas i denna uppsats. I uppsatsen uppmärksammas de rättsliga hinder, möjligheter, risker och problem som är förenade med telefonförsäljning och som i sin tur är en grundläggande förutsättning för de kommersiella överväganden som försäkringsbolagen ställs inför vid val av säljkanal och säljmetod. Framställningen innehåller även förslag på hur dessa risker och problem kan hanteras av försäkringsaktörerna.I uppsatsen kommer inledningsvis den bakomliggande lagstiftningen som aktualiseras vid telefonförsäljning av försäkring att studeras.

The purpose of this essay was to get some knowledge about how the situation was for children with overweight and obesity. I wanted to examine what experience about causes, consequences and measure the professionals, who meets children in different situations in their daily work had, and I wanted to find out which explanations current research had about the problem.The knowledge I have acquired during my work with this paper about the problem was that it was depending on many different factors on various stage in the child's life which influences and interacts with the child in its development. The risk that a child would develop overweight was amongst other things depending on the child's eating- and exercising habits.This habit was formatted for example by the circumstances in the family, availability of sweets/food and the choice of leisure time activities.The consequences for the overweight/obese children could be that the child did not manage to keep up with its friend's physical activities which led to a sense of rejection, risk of being bullied by friends, the risk of a damaged physical and psychic health. The problem was not easy to measure and all of the studies demonstrated that parental involvement is necessary in an effective treatment of childhood obesity..

According to the national curriculum in Swedish schools, teachers have the responsibility to prevent and discourage psychological and physical harassment (Lgr 2011). This study focuses on 7 teachers with their viewpoint and understanding of bullying as a human based social problem. The teachers, as the informants, give their personal explanation on how they act, prevent and discourage bullying in their school. The research places the emphasis, based on, interviews from which teachers are telling, relating and explaining on how they say that they are preventing and discouraging bullying.The conclusion from this study is that the interviewed teachers do, from their viewpoint, understand bullying as psychological and physical harassment problem which is based on a question of interpretation in regards to the victim. The informants do place different emphasis on what causes the problem, if it is a question of the individual or of it is a problem based on the socialization between individuals.

Heat stress negatively influences the performance of dairy cattle such as lactation and reproduction. Heat stress can cause production losses as well as welfare problems. Years of research have shown that heat stress is a huge problem for dairy cattle in both the tropics and temperate zones but no such research have so far been done in northern European countries. It seems like shade is an important tool when improving pasture conditions and therefore deserves more attention. The aim with this study was to investigate whether there is a need of providing shade for grazing dairy cows during the summer in Sweden. Two groups of lactating Swedish Red dairy cows (n=15 per group) were kept on pasture.

Abstract  The importance of the co-occurrence of callous-unemotional traits and impulsivity concerning aggressive acts was examined by a survey. The participants consisted of 1478 Swedish youth. Three groups with extreme scores on callous-unemotional traits and impulsivity was identified.  The group scored high on both was more prone to show higher levels of aggressive and conduct problems behavior compare to the other groups. The aggressive and conduct problem behavior was shown at higher level in all examine variables. This study highlight that impulsivity can identify extreme aggressive individuals, without taking HIA (Hyperactivity, Impulsivity and Attention) problem as a entirety, to account, if shown with callous-unemotional traits. Keywords: Callous-unemotional traits, impulsivity, aggressive, conduct problem, youth, co-occurrence..

Syftet med vår uppsats är att undersöka, dels teoretiskt enligt agentteorin, dels empiriskt, hur potentiella problem relaterade till informationsasymmetri mellan styrelse och VD förebyggs. Vi vill även undersöka vilka faktorer som ligger till grund för styrelsens val av metod för att förebygga dessa potentiella problem. Vår ansats är abduktiv, då vi har utgått från bland annat agentteorin vid insamlingen av empirisk data. Enligt vår analys av det empiriska materialet lägger företagen mer fokus på kontrollmetoden trust, och i viss mån managementstyrning, än vad vi enligt analysmodellen hade förväntat oss. Utifrån analysen har vi även dragit slutsatsen att institutionalisering kan spela en avgörande roll i ett företags val av kontrollmetoder för att förebygga potentiella problem kopplade till informationsasymmetri..

This is a report written for an examination project C-level, on the subject of energy. The examination project is a product of the FVB Sweden AB (district heating bureau). It started with a meeting with Stefan Jonsson FVB Sweden AB, were he explained the content of the project, and from this a presentation of the problem was made. The problem that needed to be solved was how they could control the valves in the system to provide heating to everyone in the system. The valves are often oversized so the pump in the heating plant would have to be enormous to be able to provide enough flow to be sufficient, if everyone in the system had there valves fully opened. I came up with two solutions to the problem, one was a wireless network that could keep track of the valves and the other solution was an extra sensor that was placed on the radiator.

The aim of this study was to examine the social relationships between children and librarians during reference interviews. Using qualitative interviews with five children's librarians I illustrate attitudes and behaviours during a reference situation which take place in psychological, social and even in pedagogical contexts. The literature review comprises studies of the reference interview with children and youth, a description of interpersonal communication and finally social interaction and dialog between teachers and pupils. The main result of this study was the demonstration of a dichotomy in modes of interpersonal communication. In one mode, the social frame is emphasized.

Horses are by nature herbivores, specialized on grass, and graze during the main part of the day. The horse has neither changed this basic behaviour nor the function of gastro-intestinal tract, when the horse was domesticated by man. A horse on pasture has an even production of saliva and gastric acids. The buffering effect of the saliva makes the pH in the stomach above four throughout most of the day. With abnormal long breaks of eating, the pH may decrease, causing an increased risk of gastric ulcer.

To this day, battery of women is a global problem. The aim of this paper is to examine this problem in the country that is considered to be one of the most equal countries in the world, namely Sweden. How big a problem is it, what is the social outlook of the victim and how does the Swedish justice system respond to this issue? These are some of the questions that will help to form an answer to the question if Sweden is a sanctuary for femalebatterers.Due to the resistance of implementing the entire penalty scale and the use of judicial methods, such as restraining orders and its effect on the women, the conclusion drawn from the answers is yes - Sweden is that sanctuary. The Swedish justice system is not tough enough when it comes to the abuse of women.

This paper explores the accessibility for patrons with different physical disabilities in regards to materials, service, the library building and its website at two typical, medium-sized public libraries in Sweden.The case study is based on interviews, observations, and document and literature studies. As a theoretical framework for this study, Buckland?s model of information barriers is used to describe, discuss and evaluate how the two libraries work with accessibility. In addition, international and national guidelines are used to measure whether additional actions are required of the libraries to improve the accessibility.The results show that both libraries are well suited in various respects to provide for the different needs and the requirements of patrons with physical disabilities. Some obstacles still exist in both libraries, especially in the lack of literature in accessible formats in different languages.

Bullying is a widespread problem that currently exists in many places and in different age groups. In our paper we intend to focus on bullying in adult life. As many as 340,000 adult persons are subjected to victimization in the form of bullying, which is about 9 % of the working population. Between 100 and 300 cases of all suicides committed in Sweden can be linked to bullying. Bullying is a social problem that should be taken more seriously than it does.

Syftet med uppsatsen är att belysa de problem som har uppstått då indiansk andlighet har blivit en vara som produceras och konsumeras inom New Age rörelsen. Studien har genom-förts genom att tillämpa kvalitativ textanalys på insamlat material mestadels från Internet. Det insamlade materialet består av annonser där man säljer olika former av indiansk andlig-het. Material som berör indianernas motstånd mot försäljningen av deras andlighet har också insamlats från Internet. Analysen av texterna visar att det framkommer stereotyper i annonse-ringen inom New Age, vilket blir ett problem för indianerna i form av tillskriven identitet.

In this study, 29 calves were dehorned by heat cauterisation at the age of 1 to 8 weeks. Before the procedure, the calves were given local anaesthetic but were not sedated. In connection with the dehorning, 14 calves were given the non-steroidal anti-inflammatory drug (NSAID) meloxicam and 15 calves were given placebo. During the following three days behavioural studies were performed to investigate if the different treatments had any effect on the calves´ postoperative behaviour. Head shakes, head rubs, kicks and ear flicks were studied, as earlier studies have shown that an increase in these behavioural patterns suggests postoperative pain.