När en god tjänstekvalitet har uppnåtts kan detta leda till en viss tillfredsställelse hos kunden. Denna tillfredsställelse är en känsla som kunden får efter att tjänsten har levererats vilket visar till vilken grad kundens förväntningar är uppfyllda. För att besvara undersökningens syfte, vilka kriterier som påverkar kundtillfredsställelsen, utformades en enkät utifrån Grönroos (2002) sju kriterier för god tjänstekvalitet. Denna enkät delades ut till kunderna i Handelsbanken Västerås City under begränsad tid. Undersökningen visar att sambandet mellan ?Rykte och trovärdighet? och ?Kundtillfredsställelse? är starkt.

Shorter hospital stays increases the need for well functioning post hospital aftercare. Persons close to the patient are often involved in the aftercare and need information about self-care. This need is frequently not satisfied. The aim of this study was to investigate if the next-of-kin of patients cared for at the thoracic clinic at Uppsala University hospital, have received information about self-care and how they perceive the information they have been given. METHOD: To investigate this, questionnaires were sent out by mail.

The essay treats how an architect can direct motions of humans with architecture. This is made through an investigation of how the architect Bengt Edman has treated accessibility and motions when creating the student housing complex Vildanden and how it has affected the motions of humans within the area. To visualize how Vildanden relates to the rest of Lund I have made a comparative study with the city planning ideals that prevailed in the period when the area was built.The essay is based on the author's own observations through a phenomenological perspective and a field study including observations and a literature study..

This study examines a case of cooperation between banks, commerce, police and the municipality of Skövde, which in a project has the target to reduce the use of cash by 15 % in the city during 2011. The purpose of this study is to increase the understanding of the importance of cooperation in which different actors come together to reach a common goal, such as speed or interfere with an ongoing change, while they must meet their own interests. In this study the case of cooperation has been studied by using a qualitative approach. The methods used in this study are participant observation and a group interview as well as personal interviews. The theories underlying the study revolve around the concepts of collaboration between organizations with similar interests, changes in society, conflict and resistance to change..

The Trappan Model is one of the most implemented treatment programs for children who have experienced domestic violence. This study undertakes a wider evaluation of the model through a pilot study. The approach is both quantitive and qualitative. Theory as well as the Strengths and Difficulties Questionnaire have been used to fulfil the aim. The design is pre-post.

Aniara is a versified epos written by Harry Martinson in 1956. The story is about a large group of people who are being evacuated from earth to Mars because the earth is radiated. However something goes wrong. They fall out of course and end up on a never ending journey in space.This essay examines the relations between the eposAniara and Lars Rudolfssons dramatization for Stockholm City Theater, played during the fall/winter of 2010. Through performativity and narrative theories I analyze narrations and characterization in the text and in the play.

Enligt lag skall kommunala nämnder själva bedriva intern kontroll någon exakt definition av vad intern kontroll ges inte i lagen.I uppsatsen tar vi fasta på att det enligt en internationell modell som heter COSO behövs en fastställd plan för att man ska kunna utföra och följa upp kontrollen. Därför har vi studerat huruvida små och stora kommuner har en antagen intern kontrollplan.Metoden vi använt är datainsamling via e-post och i vissa delar ett efterföljande frågeformulär.Resultatet av undersökningen är att de kommuner som har en intern kontrollplan i stort kontrollerar samma saker oavsett om kommunerna är stora eller små. Det har också visat sig att andelen stora kommuner som har antagit en intern kontrollplan är betydligt högre jämfört med små kommuner. I slutsatsen har vi presenterat några delförklaringar till varför stora kommuner i större utsträckning har en internkontrollplan..

This thesis revolves around my work Desirable Objects, an installation in glass and other materials, which deals with objectification based on female and animal trophies. The topics included are those that have been crucial to my working process; craft, post-colonial studies and European hierarchical dualism, where woman and nature are seen as connected, but inferior. My motivation has been to get a better understanding of underlying power structures, and put this knowledge in relation to my own work. This process has led me to make a full body casting of my own body as a method of self-exploitation, in an attempt to expose myself to a similar power perspective. By making the dualistic connection between woman and nature, I am commenting a phenomenon that in my view has resulted in a similar exploitation of both..

The point of interest in this study is to identify whether ethnicity is a correlating factor regarding Hungarian immigrants? development of identity in Sweden. The general aim is to increase knowledge and understanding of the conditions for the Hungarian ethnical group in Sweden to reach self-realization. The main question is whether the general view of the background of this ethnical group has a connection to their self-realization in Sweden? Since the study involves a whole group of minority, a limitation has been made to adults living in the city of Halmstad, Sweden.

Sammanfattning: I detta arbete har jag undersökt det långtråkiga och den vardagliga flykten från det. Min inställning till det långtråkiga i detta sammanhang är att det innehåller något gåtfullt och intressant. Undersökningen utgår från intryck från tre olika miljöer: köpcentrat, torget och sammanträdet. Intrycken har antecknats enligt den metod George Perec använt i Ett försök att uttömma en plats i Paris. Med utgångspunkt i intrycken från dessa platser har jag tillverkat tre halssmycken.

Denna uppsats behandlar SSAB Tunnplåt och deras önskan att öka försäljningen av tunnplåt. Detta antas kunna uppnås genom att förbättra kommunikationen genom säljverktygen. Säljverktygen innefattar telefonsamtal, personliga möten, broschyrer, videokonferenser, branschtidningar, e-post samt SSAB Tunnplåts hemsida. Eftersom företaget inte erhåller tillräcklig kunskap om säljverktygen medför detta att företaget inte kan förändra eller förbättra säljverktygen för att effektivisera kommunikationen. Syftet med undersökningen är därmed att tillhandahålla uppdragsgivaren med förslag och förbättringar gällande säljverktygen samt redovisa deras användning..

The main purpose of the study was to collect norm data forCommunication Attitude Test for Preschool and Kindergarten Children WhoStutter (KiddyCAT) for Swedish children. Sub purposes of the study were toexamine if the results on KiddyCAT vary depending on age and gender andexamine the reliability and validity for the Swedish version of KiddyCAT. Inthe study 119 children without known stuttering, 3:1?6:11 years, fromdifferent preschools in Gothenburg city participated. Neither significantcorrelation between results on KiddyCAT and age nor a significantdifference between the genders was found.

This report consists of  an anlysis of the imapct of a dam failure at Tjärnviksdalen in Ragunda, Sweden. The analysis is conducted using the EU model for environmental impact assessments, as well as a group interview. The presentation of the results in the form of a map  where the water level has been raised to the level that the County Board  of Jämtland considers to be possible in case of a dam failure.The result of this work is a detailed analysis of the consequenses that a dam failure would cause, the result consider everything from the direct consequences of the water column to an analysis of the chemical changes that the water would undergo.Parts of the analysis have shown that the purification centre and the old deposits will have the biggest impact on Hammarstrand. Both the purification centre and the deposits will realise chemicals to its nearest environment and because of the flooded purification centre the city will not have the ability to clean the water. .

This project has resulted in an website at www.tinadunker.se, where you also can download the project in it´s written form to get a deeper view of the project. This project aims to explore fear of violence in public places. Fear of violence reminds us that there is a problem in our urban environment that leads to spatial consequences in using public space. Many groups in our society experience fear in their everyday life but this project has focus on women?s fear.

The main question in this thesis has been to see how the brand strategy of Linköpings Hockey Club has changed during the years in the Swedish elite league. We will also look at the content of the brand, as well as the association as the city of Linköping. This thesis will also see the sponsorship view of the development of the brand, because of the sponsorship power to help the association to build and strengthen the brand.We have been interviewing important persons at the association Linköpings Hockey Club and also done interviews with a few sponsorship partners to get important information to analyze.As an association it is of outmost importance to disseminate the association?s image in the right way, which Linköpings Hockey Club has according to their sponsorship partners. The association has during the last years been working hard to take care of and strengthen the brand, which can be seen among the sponsorship partners.