When managing the quality of a service producing industry?s products, the industry faces greater challenges than the manufacturing industries do. Today?s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So, how do service producing companies work to manage quality? In this essay the writers take a deeper look at the travel agency Ving, part of My Travel Northern Europe.

When managing the quality of a service producing industry?s products, the industry faces greater challenges than the manufacturing industries do. Today?s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So, how do service producing companies work to manage quality? In this essay the writers take a deeper look at the travel agency Ving, part of My Travel Northern Europe.

keywordsThis was a project about the process of animation and the presentation of looped animations in the form of a zine.My main subject for the project was to explore the possibilities of the computer program After Effects and how to incorporate the functions of this program with my hand drawn technique. I wanted to keep the hand drawn feeling and at the same time make use of all the helpful short cuts and utilities that this program had to offer. I found that this program was quite suitable for this kind of work, although I didn?t feel completely satisfied when it came to the amount of animations that I was able to put together. At the end of the project I had completed six loops (plus a older one) for the CD that came with the printed zine.Another big issue in working with this was the question of theme and content for all the different loops.

Today it is more and more common for schools to provide teachers as well as students with laptops. Projects like this are worldwide called "One-to-one", one laptop per child. This paper conveys thoughts and ideas from a number of teachers in a medium-sized Swedish municipality in which all high school students and teachers, since a couple of years, have their own laptops. The aim of this paper is to clarify how the teachers? situation has been affected by the implementations of the laptops.

The purpose of this study is to create a deeper understanding of how Swedish universities work with their marketing communication aimed at potential domestic students. The study focuses on how universities design and select channels for the marketing communication. A case study was conducted where four respondents from two Swedish universities were interviewed in order to generate empirical data. The results show that key factors for marketing communication are uniformity, honesty and trustworthiness. The results suggest that marketing communication should focus on the student?s experiences of university life and being a student, rather than marketing the university?s core service: education.

The success of self-service technology in retail grocery stores cannot be ignored, and the fact is that every other grocery store in Sweden has implemented the self-scanning or self-checkout systems. The trend is that the technique is spreading into other markets with potential to increase productivity for companies and enhance the service for customers. Fast fashion is one branch that is left untouched by the development in payment processes, and despite the leading companies extensive focus on fast service, the concept of self-service technology has not yet been tested. This paper undertake a quantitative, experimental approach to the issue and examines the effect self-checkout would have on Fast fashion- customers. By presenting a scenario with and without self- checkout and afterwards asked about the respondents experience, we can provide the marketing world with new insights.

Embedded Systems Lab at Umeå University is currently part of a research project with the purpose to examine the behavior of dairy cows inside a barn. Each cow needs to be tracked with a precision of 50 cm, and since GPS-technique has poor functionality at indoor environments, an indoor positioning system needs to be developed.Embedded Systems Lab has already developed an indoor positioning system using IR-light and radio, but since this system demands extensive infrastructure and is rather expensive, an alternate positioning system using ultrasonic pulses and radio is being examined.In this report the range, beam angle and current consumption of ultrasonic transmitters- and receivers are investigated. Three different driver stages for the transmitter is tested, and two amplifier solutions for the receiver. The report also describes how the length of the transmitted ultrasonic pulse affects the received signal, accessibility of a ?shadowed? signal, and the effect of different sound frequency..

The technological development contributes to an increase in advertising when it comes to media. Those who are working to develop advertising are constantly looking for new ways to reach consumers in unexplored contexts. Web TV is a relatively new technique that involves the distribution of television across the Internet. This study intend to investigate how users perceive advertising appearing on web TV, and contribute to the knowledge about how advertising adapt to new media. To reach the results of this study, we used quantitative data, collected in the form of web-surveys and qualitative data collected through semi-structured interviews.

Syftet med detta arbete var att undersöka dirigentens repetitionsteknik, kommunikation och ledarskap med musikerna under repetition av nutida konstmusik med instrumental solistensemble respektive symfoniorkester med professionella musiker. Metoderna som användes var dels mitt konstnärliga arbete som dirigent genom repetitioner och konserter av nutida musik med solistensemblen Norrbotten NEO och Gävle Symfoniorkester, dels sju intervjuer med professionella dirigenter och musiker. Det konstnärliga arbetet dokumenterades med videoupptagning medan intervjuerna dokumenterades med ljudupptagning. Analyserna av respektive material skedde i efterhand och var huvudsakligen kvalitativa, även om kvantitativa inslag förekom.Resultatet visar att dirigenten bör ha tydlig slagteknik och gestik och tydligt reda ut komplicerade rytmer och instruera musikerna. I första hand ska dirigenten arbeta med de musikaliska parametrarna rytm/samtidighet, dynamik/balans och artikulation men det är viktigt att dirigenten också kan gestalta musiken och lyfta den till en högre nivå.Slutsatserna är: 1) ju mer okänd och komplex musik desto viktigare att förmedla en musikalisk helhet till den enskilde musikern och låta den förstå sin stämmas funktion i helheten; 2) ju färre musiker i ensemblen desto viktigare att dirigera med små slag och gester, gärna sittande, och att lyhört genom diskussioner med musikerna, ta del av deras kunskap och förslag till musikalisk gestaltning; 3) ju fler musiker i ensemblen utan specialkunskap i och intresse för nutida musik desto viktigare att inspirera och motivera den enskilde musikern.Skillnaderna mellan solistensemble och orkester kan ofta vara stora; det kan gälla såväl kunskap om och intresse för nutida musik som förväntningar på dirigentens kommunikation och ledarskap.

The result of this master thesis report describes the advantages and the drawbacks that will arise when implementing an Ethernet based intercommunication system in military vehicles. The report presents a possible solution and describes how different sound applications will be implemented into the suggested solution. The report show that IP LAN in vehicles leads to more advantages than drawbacks. The main advantages are that all kind of media can share the same LAN and that there is a lot of knowledge of this technique in the civil area. The main drawback is about delay.

The structure of the thesis is based on opportunities to attract businesses to the region, the need of establishments in the region and benchmarking with establishment strategies of other cluster initiatives. The identified opportunities are the local business relationship with ABB, the prerequisites of life quality in the region and the availability of financial support. Further on has a number of opportunities to be developed been identified; diversification of the existing businesses, an expansion of the cooperation with universities and to simplify the contact with local authorities. Challenges that HVV is facing is: creating a more dynamic labor market, secure long-term labor supply, spread the image of the brand HVV and finally putting HVVs geographic scope. Two of the identified needs of establishments are strategically important: to establish a third-party logistician and commercializing systems for distributed generation and energy storage.

This thesis concerns partial discharges in stator windings and the possibility of analyzing data using statistical methods. Partial discharges, or PD, are a physical phenomenon in which discharges occur locally due to large electric fields. PD can occur in or adjacent to the insulation of stator windings and causes breakdown of the insulating materials. PD measurement can provide an idea of how widespread the PD activity is. A technique to measure and analyze PD that has become very popular over the last few decades is phase resolved PD patterns.

 Over the past ten years, the pupils' performance and grades has fallen and the number of competent to high school has decreased gradually. The Swedish school has been criticized and the role of the teachers has been questioned, among other by the media. In autumn 2007 Johannesskolan, one of Sweden's tenth worst schools replaced the ordinary teachers of Class 9A against eight of the country's "main" educators with the goal of the class to become one of Sweden's third major. The teachers have the autumn term in which to achieve the goal and the outcome will be measured by national tests in core subjects Swedish, English and Mathematics. The aim of this paper is to examine the role of the teacher's leadership in relation to the pupils' social and intellectual development, and identify common leadership of these eight educators.

Syftet med denna studie var att utifrån kriminalvårdspersonalens bild söka förståelse för vad fängelsepåföljd för lagöverträdare med utvecklingsstörning kan innebära. Vår undran var om fängelseanstalter har resurser att rehabilitera och vårda personer med utvecklingsstörning som har särskilda behov. Vi ville även undersöka vilka effekter fängelsepåföljd kan få för personer med utvecklingsstörning. Ytterligare en fråga var om det i dagsläget finns andra alternativ till slutna anstalter för dessa lagöverträdare. Med en kvalitativ ansats har vi via telefon intervjuat två kriminalvårdsinspektörer och erhållit svar via e-post från ytterligare två kriminalvårdsinspektörer inom kriminalvården, samt erhållit svar via e-post från en sakkunnig person inom kriminalvårdens huvudkotor.

Ämnet för uppsatsen är att undersöka vilka kommunikationsverktyg gymnasieelever på Kungsmadskolan i Växjö använder sig av för att kommunicera på Internet, vilka motiv som ligger bakom valet av kommunikationsverktyg och det fortsatta användandet. Uppsatsen inriktar sig på fem olika typer av kommunikationsverktyg: chatt, Internetforum, community, Internettelefoni och e-post. Undersökningens syfte är föreståelseinriktat, vilket innebär att vi ämnar att undersöka och förstå vilka motiv som avgör gymnasieelevernas val. Vi har valt en kvalitativ metod för vår undersökning. Vi har genom diskussion med två stycken fokusgrupper indelade i en med bara killar och en med bara tjejer från Kungsmadskolan i Växjö samlat in empirisk data.