Bakgrund/problem: CRM-system används i allt större utsträckning för att hantera och bearbeta relationer med hjälp av nödvändig information om kunder. Forskare talar dock både för och emot CRM och CRM-system. En del anser att det kan ses som överskattat och som något som har vuxit fram till någonting större än det egentligen borde vara, likt en trend. ?Hur kritiskt är ett CRM-system för ett företags hantering och bearbetning av kundinformation, sett ur ett CRM-perspektiv??Syfte: Syftet med uppsatsen är dels att beskriva hur företag (med och utan CRM-system) arbetar på ett formellt sätt med kundinformation i kontakten med sina kunder och dels analysera hur kritiskt eller relevant ett CRM-system är i detta arbete, sett ur ett CRM-perspektiv.Metod: En kvalitativ och kvantitativ ansats som utgår från en deduktiv metod.

Doharundan inleddes på initiativ av EU i samband med ministerkonferensen i Doha 2001. Utvecklingen i rundan har varit begränsad, främst på grund av EU: s roll som försvare av egna intressen. Unionens roll har lett till framsteg på många områden. EU har i rollen som ledare varit pådrivande för en ny och ambitiös runda samt gång på gång förmått övriga parter att återkomma till förhandlingsbordet. Dock har ett försvar av unionens jordbrukspolitik orsakat en rollkonflikt i EU.

Det finns huvudsakligen tre olika sätt att konstruera ett partitionerat system på: Federerad arkitektur, Integrerad Modulär Avionik (IMA) med ARINC 653 eller IMA med virtualisering. I den här rapporten undersöks de olika arkitekturernas egenskaper och vilka möjligheter som finns för certifiering av dem. Efter den teoretiska undersökningen har Virtualisering, och framförallt Xen, valts ut för en testimplementation och tillförlitlighetstester.Testimplementationen består av fyra partitioner där varje partition har sin specifika uppgift att lösa. Den fjärde partitionen används för att undersöka hur Xen hanterar en partition som aggressivt nyttjar I/O, processor eller arbetsminne.Testerna visar att Xen har en svag punkt: all I/O hanteras via en egen, speciell, partition. Denna partition saknar dessutom möjligheter att prioritera I/O från specifika partitioner.

Denna komparativa studie behandlar regionaliseringen i Skåne och Västra Götaland.Med fokusering på befolkningen's egen uppfattning undersök's de förhållandensom definierar och formar dessa regioner. Uppsatsen grundar sig till stor del på deundersökningar som gjort's av SOM-institutet.Genom att tillämpa ett centrum - periferi försök's sedan delar av utvecklingen inom regionen förklara's. Även identitet då primärt i anknytning till regionenundersök's och kontrollera's jämte andra faktorer.En kort del som undersöker de två regionerna's demokrati arbeten konstaterar att arbetet går framåt men att mer arbete kräv's..

Syftet med uppsatsen var att undersöka vad som gör att en användare vill använda SMS i en organisation och vilka faktorer som påverkar användandet av detta system, det vill säga acceptansen av att använda det. Då denna typ av system är relativt nya tyckte vi att detta var ett intressant ämne att undersöka, samtidigt som vi ville se vilka faktorer som påverkar användaren i avseende till användning av ett specifikt SMS-baserat system. Det kan även vara intressant för företag som vill implementera eller utveckla den här typen av system. Utifrån syftet bestämde vi oss för ett visst tillvägagångssätt som vi skulle använda oss av för att kunna få svar på våra frågor. Tillvägagångssättet var att leta i den litteratur vi haft på tidigare kurser inom det systemvetenskapliga programmet för att hitta en teori som kunde ge oss stöd för ett resonemang.

In recent decades here has been a huge development in information technology (IT), where we humans are increasingly using IT in our daily lives, ranging from social media to music streaming services; this has also been a reflection of the technologies developed to our cars. Infotainment systems have become an increasingly regular feature in modern cars where the high degree of integration such as navigation, mobile and Internet has become more common and more sought after. Despite this, relatively little research problemized User Experience of a complex infotainment system in a car. This study thus has the intention to consider the relevance of reality based tests by examining how the user experiences a complex infotainment system in a car. We asked ourselves; How do the user experience a complex infotainment system in a car? We conducted our qualitative study, an interview with researchers in the field of vehicle and road safety and designed a number of system-related activities in a test session where we observed three users.

The thesis analyzes the making of Nordic identity after the cold war which brought an end to Nordic exclusiveness of emphasizing ?soft power?. A need for a revitalization combined with an effort to enter History as an active subject, created constructivist project of a narrative style.My study relies on contemporary literature, focusing mainly on the construction of Nordic identity and regional cooperation in the 1990: s.I argue that Nordic identity was, and still is, determined of its comparable weakness in regard to the superpowers of the cold war, and, nowadays, to the EU.The architects of establishing a new Nordic identity, able to challenge a new Europe, fails in their effort, and what is left of their endeavour are separate states, each following their own agenda..

This master thesis describes the development of an UPS module. UPS is an acronym for Uninterruptable Power Supply. The UPS module has been developed at the company AerotechTelub AB. The UPS module delivers the necessary voltage and current in case of a power interrupt. If a power interrupt occur, the computer system has one to three minutes available to store data and shut down correctly.

The base for the study is laid during an internship at a regional office in Brussels. The study initially concentrates on the function and activities of different regional offices located in Brussels, in order to answer the core question.The main focus is to reveal an eventual change of cooperation patterns between different regional offices, and in particular the eventual redirection away from a main cooperation between offices deriving from the same national state.Through an empirical material, based on a series of interviews, an analysis is made using three hypotheses concerning the patterns of cooperation among regional offices.The notion of a coming change stated by, in particular, two older studies is used as a theoretical steppingstone with the conclusion that a change, in the way offices collaborate, has taken place..

Objective ? To study the requirement of nursing care of the equine patient during eye treatment with a lavage system together with a constant rate infusion pump. Procedures ? Three veterinary nurses at ATG: s Hästsjukhus in Skara were asked nine questions at individual interviews. Inclusion criteria for participation in the interview were that the nurse should have treated equines with and without the infusion pump to the lavage system, but also traditionally with eye drops. Results ? The equine had a higher well-being since it experienced less stress during eye treatment with the infusion pump compared to treatment given by hand through the lavage system. The treatment would be more effective with constant rate infusion and save costs for the owner.

Emwiro Vibe is a complete system for seismic measurements. The functionality of the system was before the completion of this project handled using a software contruction based on a state machine. Emwitech, the company developing Emwiro Vibe, expressed a desire to replace this solution with a real-time operating system (RTOS). The project consisted of two parts. Firstly the existing software was studied, available RTOSes was evaluated, and the RTOS most suitable for the application was selected.

Emwiro Vibe is a complete system for seismic measurements. The functionality of the system was before the completion of this project handled using a software contruction based on a state machine. Emwitech, the company developing Emwiro Vibe, expressed a desire to replace this solution with a real-time operating system (RTOS). The project consisted of two parts. Firstly the existing software was studied, available RTOSes was evaluated, and the RTOS most suitable for the application was selected.

This theory consuming thesis is concerned with why Iran's uranium enrichment has become a security issue, and will focus on the five most important and involved actors: China, Russia, Iran, the US and the UN. I will do this by using instruments of analysis such as securitization and strategic analysis. With these instruments I will examine different factors, such as deterrence, the action-reaction model and armament. Since, according to my opinion, security matters include more sectors than military I will also examine the political, societal and economic sectors. China and Russia have acted differently compared to the US in this matter and this thesis will highlight the factors that can explain the different actions made by these countries.

Incentive programs are one of the most important strategies that a corporation has in order to achieve its major policies and goals. The purpose of this paper is to identify these goals and their function, so that we later can analyze the incentive system?s effectiveness. The paper?s focus is on Max Hamburgarerestauranger AB?s incentive system, that is directed to the managers of all of its restaurants.We had interviews with the CEO, as well as the head of the Economics Department of Max H.

This essay compares the public debate in Sweden 1992 caused by the reforms introduced by the then government giving parents a free choice of schools for their children with the current debate in France about proposals for a similar law there. The study concentrates on the positions taken by the teachers trade unions, in Sweden Lärarförbundet and Lärarnas Riksförbund (LR) and in France SGEN-CFDT. To do so it is necessary also to study the arguments given for and against the proposals by the political parties.Some of the differences between the debates can be attributed to different circumstances. The Swedish reform was related to the opening up of possibilities to run private schools, which previously had been rare in Sweden. The French debate has no such connections.