The purpose of this thesis was to examine why so many CRM-projects didn`t reach the expected goals that companies management envisaged. The purpose was divided into two research questions. ? How should companies? management design the strategic projection of the CRM implementation? ? How will employees? attitude to changes influence the result of the CRM implementation? The case company was a Swedish technical consulting company: interviews were conducted with two represents from two different departments. The findings of the study were that management often strongly believes that software will sort out most of the upcoming problems and forget the factor that education of employees is at least equal important.

The possibility for plants to utilize phosphorus in soil is a prerequisite for conducting agricultural production, both small scale and professional. Spreading of phosphorus fertilizers and manure is therefore seen as a necessity in today's agriculture in order to achieve high yield. Manure management, livestock farming and manure storage could contribute to the eutrophication of lakes and rivers. For instance, when the ground becomes saturated, phosphorus leakage could be seen in surface runoff or in point sources resulting from inadequate manure storage management.In the municipality of Växjö there is still many bodies of water that do not reach the Swedish environmental water quality standard of "good ecological status". This thesis has therefore analyzed the manure management and storage on agricultural farms which may have contributed to eutrophication in the municipality.The method for this thesis was a literature study, a questionnaire survey with 820 receivers and a summary of issued inspection reports from 2013.The results highlight the ways in which agriculture may have contributed to the eutrophication of lakes and streams in the municipality of Växjö.

I denna uppsats har en kvalitativ studie genomförts angående chefer i offentlig förvaltning och vad som påverkat dem att säga upp sig. Forskning som redan finns angående motivation och åtagande är till stor del framtagen och applicerad i privata organisationer och företag, vilket var en av motiveringen till denna infallsvinkel i uppsatsen. Empirin har hämtats från en av Sveriges största kommuner, där alla deltagare tidigare arbetas som chefer men avlutat sin anställning under 2012. För att belysa ett fenomen med hög chefsomsättning har semistrukturerade intervjuer genomförts med chefer som arbetat i områdena äldrevårdsomsorg och funktionshinder. Data i form av information och uttalanden samlades in från deltagarna angående vad som påverkat deras beslut om uppsägning.

Information har samlats in från 11 st nyblivna cheferinom både den privata och offentliga sektorn.Gemensamt för de här informanterna är att debefinner sig på sin första chefsroll och därmed ej harnågon tidigare erfarenhet av att leda människor i enarbetssituation.Vi har kommit fram till att det finns vissa svårighetersom individen stöter på när den tar steget till att blichef. Det finns vissa skillnader i vad de förväntar sigatt rollen kommer innebära jämfört med hur det blir ipraktiken. Det som främst skiljer sig är att denadministrativa delen av arbetet upptar en större del änväntat, vilket påverkade våra informanter negativt.Likaså är man inte helt förberedd på att fatta tyngrebeslut som har en mer personlig inverkan på de sompåverkas. Faktorer som påverkar den nya chefen införsitt arbete är främst möjligheten till att ha fått följaden tidigare chefen vars position de nu besitter.Likaså har ledarskapsutbildning lagt en bra grund förförståelsen av komplexiteten i den situation manbefinner sig i som chef..

Titel: Waste Management ? Förbättringsförslag av återvinningsprocessen inom hemelektronikbranschen. Bakgrund: I en bransch som kännetecknas av snabb teknologisk utveckling är det viktigt att se till att de produkter som kommer ut på marknaden också tas om hand på ett bra sätt i slutet av sitt funktionella liv. Hur ser återvinningsprocessen hos företagen ut idag och vad kan göras för att minska de växande problem som framkommer i samband med den ökade konsumtionen? Genom att granska fenomenet Waste Management avser uppsatsen angripa slöseri i logistikflödet och finna förbättringar av dagens återvinningsprocess av uttjänta hemelektronikprodukter.

The traditional view of maintenance is machine-based, where acute maintenance tasks are highly valued. Preventive maintenance is viewed as secondary and less desirable to work with. The more modern view is to regard maintenance as a process. The machine-driven tasks are still necessary but are viewed as a part of the big picture.The purpose of this study is to examine how to high light general difficulties concerning maintenance management to aid organizations to reflecting upon their own situation. The study is based upon a pilot study initiated by ProcessIT concerning relevant key figures in maintenance.

En sammanfattning av uppsatsen på maximalt 8000 tecken..

En sammanfattning av uppsatsen på maximalt 8000 tecken..

En sammanfattning av uppsatsen på maximalt 8000 tecken..

The purpose with this qualitative interview-study was to try, from the carer´s point of view, to describe the meaning and the essence of the good meeting. The participants were selectively chosen and were all women of varying life- and professional experience. They were interviewed with four interrogative forms that dealt with the experiences of the meaning and the essence of the good meeting. The analysis of the contents of the four interviews produced five themes: the meaning and the essence of aware presence in the good meeting, the meaning and the essence of the personal alliance, the carer's need of being seen and getting appreciation, the courage to bring up insulting behaviors while still preserving the relationship, personal qualities of the care. Aware presence was to be a main theme through out the meeting.

The purpose of this study is, on the basis of institutional theory, to contribute with moreunderstanding about resistance to management accounting change and also to survey reasonsfor the resistance and how to cope with the resistance.The study is a qualitative case study and semi-structured interviews have been used tocomplement the study?s theoretical area, consisting of scientific articles.The conclusion from the study is that resistance to management accounting change can beunderstood and explained by the institutions of each organisation and its underlying structures. Afurther conclusion is, with the structures in mind there are many reasons for resistance and alsomany ways to cope with the resistance. A model has been produced in purpose to createunderstanding and to survey the resistance to management accounting change..

Marketers of today are confronted by the fact that it is increasingly difficult to gain the customer's attention, as they first have to break through the ad clutter. In a landscape where the general attitude towards advertising is negative, one way to successfully deliver the message to the customer involves communicating through personal impact. By using stimuli containing identical information with different senders, this thesis seeks to quantitatively explore whether brands can make use of the personal networks of its employees, in their social media marketing strategy. The purpose of the study is to investigate if communication via the employees could enhance traditional communication effects, such as buying intention and electronic WOM intention. Furthermore, the study aims to examine which role the employee should hold when communicating on behalf of the brand, and if the communication effects vary with the degree of product involvement.

En sammanfattning av uppsatsen på maximalt 8000 tecken..

This thesis aims at examining to what extent a few, algorithmically very easily extractable document features can be used to classify electronic documents according to genre. A set of experiments is therefore carried out, using only 11 such simple features in an attempt to classify 84 documents belonging to electronic academic journals into three manually identified genres: table of contents, article, and review. The 11 features are also divided into three sets, containing metrics of words and sentences; punctuation marks; and URL links, respectively. The performance when using these sets of features is then measured with regard to classification accuracy, using a k-NN classifier, four different values of k (1, 3, 5, 7), and both leave-one-out and 10-fold cross-validation. Best results are achieved when using all three feature sets (i.e.

The purpose of this thesis was to investigate how people from Iran experience reading in their mother tongue, Persian, compared to how they experience reading in Swedish and if there was a difference. The questions to be answered in the thesis were: What is the dominant purpose when people read their mother tongue and when they read in Swedish. Do they read because they need information, because they want to relax or do they, when they read, reflect on their own lives? The method was qualitative, interviews were conducted with 8 Iranians living in Sweden. The theoretical background consists of a description of theories on reading and theories on language and identity.