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5513 Uppsatser om Perceived customer quality and customer loyalty - Sida 62 av 368
Fanfictionskrivande på engelska : Språkinlärning i en nätbaserad praxisgemenskap?
The purpose of this study was to investigate the English writing activities of young Swedes on the site FanFiction.net to determine what type of differences were perceived between this activity and the writing activities taking place in upper secondary English courses, what effects fan fiction had on their English skills as well as what possibilities were perceived in regards to using fan fiction as a tool of learning. Methods used include an interview study along with a textual analysis to determine changes in grammatical complexity, errors and mistakes. Results indicate that partaking in fan fiction-related communities of practice in English can potentially improve language skills. Results also showed that informants valued interaction and practical language use, largely perceiving the formal teaching of English as lacking in opportunities for practical, contextually relevant and creative language use. However, introducing fan fiction and its practices of peer-reviewing in a formal educational setting was also perceived as risky, at the same time as there existed a sense of optimism that the fan fiction format and its practices could both be used to facilitate learning..
Spel i skolan : Hur upplevs spelbaserat lärande i skolan?
A systematic quality work is essential for anyone working in preschool, school,kindergarten and adult education to give children and students an equal education.Skollagen (2010:800) indicates that quality work should be focused on the nationalgoals of education. According to Skolverkets allmänna råd med kommentarer omsystematiskt kvalitetsarbete - för skolväsendet (2012) is the work to develop quality acontinuous process. Everyone's involvement and participation is therefore essential.Systematic quality work means to systematically and continuously monitor theactivities, analyze performance against national targets and based on that plan anddevelop. Although the work has been driven outside governmental policy documentssince 1997 shows, among others, Skolinspektionens audits of municipalities andschools that there is major deficiencies in the obligation to conduct a systematicquality work. It appears that more than half of the surveyed schools had deficienciesin its system quality work.This is the starting position this study takes on to and through literature review,document studies and interviews of principals is the subject problematized.
Access to the market - a question of collaboration?
When contemplating entering an alliance the rationale behind the decision should differ
depending on the size of the companies involved as well as on other important factors. The important
factors influencing the decision are related to the resource pooling potential of the alliance,
the power structure along with the business network the companies are a part of. The
analysis has shown proof of a need for cooperation if one wish to succeed in the telecommunication
industry and it has also determined which resources that are deemed to be most important to
get in touch with, for our study object, to facilitate its access to the market. Those resources are
defined as a direct channel to the customer, funds/capital and the access to relevant business
networks. To get in touch with these lacking resources, three alternative approaches has been
proposed; all of them involving a strategic alliance decision.
Hur påverkar belöningssystem ett medelstort detaljhandelsföretags arbete inom kundrelationer?
Detaljhandelsföretagens vill utveckla en långsiktig kundrelation för att bibehålla sin position på marknaden där kunderna har många butiker att välja utifrån. För att ge sin personal motivation att utveckla en god kundtillfredsställelse används belöningssystem som motivationsverktyg. Denna uppsats kommer att behandla arbetet med customer relationship managent även kallat CRM samt belöningssystem. Uppsatsen kommer undersöka ett medelstort detaljhandelsföretag i Luleå som arbetar med kollektivt belöningssystem och CRM arbete. Intervjuer har skett enskilt med fyra representanter från arbetslaget och en från företagsledningen i butiken.
Livespelningars organisering : Hur organiseras och styrs dagens liveunderhållning?
The purpose of our study is to provide a deeper understanding of the organization at alive concert. We want to identify and bring together different agents implicit knowledge and make it explicit. We contribute to the theoretical discussion by examining how liveconcerts are organized and why, what goals there are to participate in the organizationof the concerts as well as how the organization manage and control towards these goals.Our study is based on 15 interviews with different agents involved in the creation of liveconcerts. The study has shown that the organization of live concerts is similar to atemporary, imaginary organization because there is a temporary and implicit structure.Relationships are created by the agents? cooperation and customer relations with thesubcontractors.
Livskvalitet "lika med" livsstilsförändringar : En litteraturstudie om hur människor med diabetes typ II upplever livskvalitet
Background: To suffer from diabetes type II affects peoples new situation of life and therefore even their experiences of quality of life. Aim: The aim with this study was to describe how people with diabetes's type II experiences their quality of life. Method: The method that was used was a literature study with describing and deductive approach, where people?s experiences have come forth on the basis of Rustoens (1993) definition of quality of life. In total we analyzed 16 scientific articles that were categorized in four themes through a systematic content analysis (Evans, 2003) which resulted in four themes and nine subthemes.
Gotländsk grönsaksodling : utvecklings- och tillväxtmöjligheter
A diet based on a bigger part of locally produced vegetables can contribute to decreasing
environmental impact and improved health. In Gotland horticulture has increased more than in Sweden in total during the last 15 years. To investigate possibilities for development of Gotland´s horticulture, the cultivation of potato, vegetables, fruits and berries was mapped through a questionnaire among growers. Interviews and a workshop with growers and reseller were conducted to investigate the interest and prerequisites for growing new crops. In total approximately 2340 hectares of potato, vegetables, fruits and berries were grown in Gotland in 2012.
En korrelationell studie om beröringsundvikande, hierarkier och kränkning bland intagna vid en sluten kriminalvårdsanstalt
The aim of this investigation was to assess if there was a correlation between touch avoidance and hierarchical position, perceived degradation, number of years spent in jail and age amongst men at a correctional institution. In addition, a possible correlation between hierarchical position and the amount of perceived degrading treatment was also explored. In the collection of the data a questionnaire containing 27 open and closed answer alternatives was utilized. A multiple regressional analysis was conducted to find possible correlations between touch avoidance and the other underlying variables. Also an independent t-test explored the possible effects of the control variables: place of birth and girlfriend.
Onlinemarknadsföring inom spelbranschen: en fallstudie av två onlinespelbolag
This thesis addresses online marketing within gaming industry. Some customer identifying methods and website development were introduced as well as examined over the Internet. An empirical study focusing on two gaming companies has been carried out. The purpose has been to describe the use of internet by online gaming companies for online marketing. The thesis will focus on finding out how online gaming companies identify their target groups on internet and how they use internet to reach out to their consumers.
DATORSTÖD FÖR ARBETE - KONSEKVENSER FÖR VAL AV AFFÄRSSYSTEM En studie av en service- och supportavdelning
This report is focusing on problems with introducing standard enterprise
resource planning systems (ERP) in businesses. A study has been carried out on
a service and support department at a Swedish heat metering company, SVM North
Node. The study aims to help the company become a better customer in choice and
customization of a new ERP system. We make a description of the department
studied and the work carried out there, on the basis of learning, knowledge and
cooperation. As a final point we present some ideas on how computer systems
could support their work, hoping that this will result in them making adequate
demands on a new ERP system.
Egna märkesvaror ? dagligvaruhandelns kronjuveler : En kvalitativ studie om de svenska dagligvaruhandelskedjornas förmedling av egna märkesvarors image
The four grocery chains Axfood, Bergendahls, Coop and ICA, all providing private labels, dominate the Swedish grocery market. Through private labels, it may be possible to convey an image about the grocery chain's overall brand. Furthermore, it is important that the grocery chain's employees have a fairly consistent understanding regarding the company's image to achieve success.The main purpose of this study is to examine how the intended image the Swedish grocery chains head offices will communicate through private labels is perceived among the store employees. The study intends to provide an expanded view among the grocery chains' work on internal communications regarding the image of private labels. The research method is qualitative.
Giveaways: ett lyckosamt kommunikationsverktyg med etiska konsekvenser : en studie om Event Marketing och Giveaways
Consumers today seek added value to the ordinary products/services that companies are offering. Consumers must get their emotional need satisfied - a need for experiences worth remembering. At the same time, the consumers are engaged in ethics and morals. Companies use events frequently as a marketing approach to meet the customer?s demand of added value.
Utveckling av inkontinensprodukt
Together with Attends in Aneby a thesis of 15 ECTS (credits) have been undertaken. The assignment was to develop a new incontinence product for single use. Users of the product value comfort, flexibility, softness, comfort and a discreet product. Users are for individuals with incontinence problems that usually receive the products via prescription. The product must also have an attractive price and good quality from the purchase / originator's perspective.Currently there are two models that Attends supplies, which the project intends to develop, (Slips / Briefs and Pull On's).
Det som håller oss vid liv : Livskvalitet inom hemtjänsten
The aim of our study is to examine experience of the quality of life for elderly people with assisted living from their own, and caretakers, perspectives. We also aim to examine how elderly people in assisted living, and caretakers, experiences that they could affect the elderly people´s quality of life. The study is based on a qualitative method and the data is collected by interviews with four recipient of care and three care takers. The result shows that there are many factors that have an importance when it comes to quality of life for the recipient of care. It has shown in the study that the recipient of care and the caretakers put emphasize in the same factors. These factors are health, the affect of assisted living, happiness, relationships and self-determination. The result has shown that the assisted living has a major importance when it comes to the quality of life for the recipient of cares..
Rundstyrning i lokalnät : En förstudie i tekniska och ekonomiska konsekvenser för Värnamo Elnät AB
Värnamo Elnät owns and operates a ripple control system which is used to control loadsespecially when the grid is heavily loaded and for control of street lighting. This report aims atclarifying technical and economic aspects of the ripple control system?s future. The system wasinstalled from 1975 and onwards and its use was greater in those days when the controllableloads where greater then today, the current controllable load level is about 3 MW. The reporthighlights three different aspects of the ripple control system?s future ? retain the currentsystem, reinvest in a newer system or discontinue the system.In the report the author also discusses relevant connections to Smart Grids and future meteringsystems and tariffs.