I dagens samhälle är det allt viktigare för företag att behålla sina existerande kunder då konkurrensen blir allt hårdare. Detta medför att företag försöker vidta åtgärder för att vårda relationer med sina kunder. Detta problem är även högst relevant inom IT-branschen. Inom IT-branschen är det vanligt att arbeta agilt i IT-projekt. Vår samarbetspartner har sett ett ökat behov av att mäta servicekvalitet på ett återkommande sätt inom IT-projekt, detta för att mäta relevanta variabler som sträcker sig utanför kravspecifikationen.

J.O. Mallander?s Extended Play (1968) is a sound recording, a readymade, of the counting of votes in two presidential elections in Finland, during 1962 and 1968. A voice repeats monotonously: ?Kekkonen, Kekkonen, Kekkonen, Kekkonen, Kekkonen?? Although the Finnish president Urho Kekkonen represents, almost personifies, the politics of the post World War II period in Finland, Extended Play does not explicitly address the political. Rather, as this essay argues, it engages in the discourses of power and politics by providing a temporalization of its fixedness, or what Jacques Derrida terms the proper.Extended Play is, in parallel with Derrida?s critique of western metaphysics, a deconstruction in sound that challenges the state ideologies conveyed in the process of the counting of votes, where the presuppositions of the presence of the voice characterizes the ambiguities of power that Kekkonen?s politics of neutrality represent.Mallander?s readymade emerges as a double of the game theory strategies of the Cold War, a mimetic surplus of the administrative control mechanisms of sound recording.

The purpose of this study is to examine the retrieval performance of three search engines, specialized in retrieving news articles: News Index, Excite News Search and Ananova. Thirty questions, grouped into three categories – politics, economy and sports, were used and the first twenty documents for each question were examined. The questions used were designed to be as current as possible and efforts were made to perform the searches with as little time span as possible between each search engine. The precision of the search engines was determined for each of the questions as well as for each category and for the combined categories. In measuring precision an average was calculated, intended to favour search engines that place its relevant documents early in the ranked list.

 This paper is made on behalf of Statistics and Research Åland, ÅSUB. The aim is to explain the turnover for companies in Åland, with appropriate variables. The main study variables are variables that consist of the Swedish and Finnish activity indices. The study variables also include variables which consist of tourists from Sweden and Finland and the introduction of the Euro in Finland. The data used is from the period January 1996 to June 2008.Different regression models for the turnover are tried and explanatory variables are selected by use of stepwise regression, backward elemination and forward selection. The final model includes activity indices for Sweden and Finland, the introduction of the Euro, tourists from Finland and an autoregressive component of order one .

Achievements within the fields of computer- and telecommunication technology have led to a revolution when it comes to managing information. These achievements have made it possible to offer new services in healthcare, especially in telemedicine. New technology has become a complement to traditional care, thus partly compensating for insufficient time and resources. Telephone Linked Care (TLC) is a telecommunication technology that enables automated dialog counselling and monitoring of patients in their homes. During the last two decades numerous randomized controlled studies with TLC have demonstrated improvement among outpatients with chronic and health behaviour disorders.

Vocal technique and interpretation are the key elements of voice training. Thepurpose of this article is to investigate what vocal technique and interpretation meanto teachers and students and how they would describe the relationship between thetwo. The questions at issue, intended to be answered in this article, are the following:What is the relationship between vocal technique and interpretation? How should theteaching be structured for the students to experience progress on the musical plane?What role does the teacher have in the musical development of the student?This is a qualitative survey and the methods of investigation are semi-structuredinterviews and classroom observations. Presented in the article are a number ofresearchers and writers whose thoughts on the subjects have gained great importanceto vocal teachers and students, as well as leading the research on the voice and itsfunctions forward to higher grounds.

När ett nytt databassystem ska tas fram och införas i en organisation ska funktioner och krav på systemet identifieras och analyseras i en designprocess. Ett krav på ett databassystem kan vara att systemet ska uppvisa en viss prestanda. Designprocessen leder så småningom fram till fysisk design av databasen och dess applikationer. Det kan finnas flera olika lösningar för fysisk design av databasen och dess applikationer som tillgodoser kraven och funktionerna som ska finnas i systemet. Dessa olika lösningsalternativ ger olika prestanda.

Syftet med denna studie är att få fördjupade kunskaper om hur sångpedagoger med hjälp av kommunikativa resurser hanterar sin sångundervisning. I bakgrundskapitlet presenteras forskning inom områdena kommunikation genom kroppsliga resurser, elevers tillägnande och förhållande till kunskap samt lärares val av undervisningsinnehåll. Vidare presenteras multimodalitet och designteori som teoretiska utgångspunkter.Undersökningen är genomförd med hjälp av stimulated recall interview och videoinspelningar. Fyra sångpedagoger som undervisar på högstadie- och gymnasienivå deltar i undersökningen. Sånglektioner har videoinspelats och sångpedagogerna har intervjuats.

The main purpose of this essay is to investigate if Latvia´s pattern of trade has become more similar to the mature market economies, after Latvia´s independence 1991.Today, the intra-industry trade (IIT) dominates the trade of mature market economies. One of the pioneers of intra-industrial trade is Paul Krugman, who was the first to emphasize the importance "of scale and consumers' desire for variety" in explaining the basis for modern commerce. Customers get more variety and usually cheaper goods when the market gets bigger. I mainly use the modern trade theories to explain the trade pattern in Latvia. To measure how Latvia has developed its intra-industry trade, and thereby is approaching the mature market economies´ trade pattern, I use the Grubel-Lloyd index (GL-index).

Syfte: Studiens syfte är att undersöka om AP7 uppfyller sitt mål att ge sina sparare minst lika bra pension som övriga premiepensionssparareMetod: Uppsatsen baseras på en kvantitativ metod. Avkastningar riskjusteras med hjälp av Treynorkvot, Sharpekvot och Jensens Alfa för att kunna jämföras mot varandra.Slutsatser:AP7:s riskjusterade avkastning ligger något under Sveriges övriga premiepensionsfonder sett till både PPM-index och genomsnittet för de nio mest valda PPM-fonderna år 2013. AP7 har presterat en sämre riskjusterad avkastning än SIXRX och en bättre riskjusterad avkastning än en svensk statsobligation sett till undersökningsperioden..

Swedish law (SOL 2001:45, LVU 1990:52) has gone through several changes to promote participation. The law also includes that young people should be able to participate even during a placement at youth detentions.  The aim of this study is to describe how young people at youth detentions are participated in their treatment plans. The questions of the study were: How and where are the young opinions produced in their treatment plans; how did the opinions change during the time in detention; and how have the opinions been considered at youth detentions? Participation is a wide concept with different meanings. The meaning of participation in this study is that youth have been listened to and that their opinions have been paid attention to.

This bachelor thesis is a literature study of the possibility to analyze and modify speech signals and will act as a pilotstudy for future theses in speaker verification.The thesis deals with the voice anatomy and physiology, synthesizer history and the various methods available when thevoice is used as a biometric method.A search and evaluation of existing programs have been conducted to determine the relevance of the attacks on theparameters used for speaker verification.

Syftet med denna uppsats är att undersöka om det föreligger ett positivt samband mellan frihandel och ekonomisk tillväxt, dels i afrikanska länder, dels i länder tagna från hela världen. Vad jag genom min uppsats främst vill söka svar på är om en ökad grad av frihandel i Afrika bidrar till en högre ekonomisk tillväxt. Genom att även inkludera andra länder i min undersökning, försöker jag dessutom ta reda på om sambandet mellan frihandel och tillväxt ser annorlunda ut ur ett globalt perspektiv.Som metod använder jag mig i uppsatsen av en regressionsanalys. Som mått på frihandel använder jag mig av ett index utvecklat av den amerikanska organisationen Fraser Institute, kallat Freedom to Trade Index.Mina regressionsresultat visar på att Freedom to Trade Index ej har något statistiskt signifikant samband med den ekonomiska tillväxttakten i de afrikanska länder jag undersöker. I min ?världsundersökning? visar sig däremot indexet ha ett positivt samband med den ekonomiska tillväxttakten.

Hofstede constructed a culture dimension called Power Distance, measuring the inequality of Power. Germany and Sweden have relatively similar values according to his world-renowned research. But a series of interviews of Swedish entrepreneurs in Germany shows that these perceive a large difference in inequality of power in the two countries. This essay seeks to explain the difference between these subjective-qualitative experiences and the objective-quantitative data of Hofstedes Power Distance Index. We propose that a combination of differences in communication, exercise and visibility of power and formality influence the way Power Distance is perceived.

This quantitative study, with qualitative elements, intended to investigate the empathic ability among students and its change during social work education in Sweden. The study used a self-assessment form in the form of a questionnaire sent out to 8 of the 15 universities around the country. Respondents who participated in the survey studied in semester 1 & 2 and semester 6 & 7. The instrument which were used, measure the empathy level of the respondents and was a Swedish translation of the instrument, the Interpersonal Reactivity Index (IRI) which is a proven self-assessment form. IRI consists of 28 questions divided into 4 areas (subscales), which together provide a score, where a higher score corresponds to a greater capacity for empathy.