Denna uppsats studerar universitetssjukhus implementering och användning av måttet KPP, kostnad per patient, inom den interna ekonomiska uppföljningen i somatisk slutenvård genom en intervju- och enkätundersökning.  Syftet är att se hur KPP bör implementeras och användas. Slutsatsen är att sjukhusens ledning inte fokuserats på den strategiska och operativa styrningen med hjälp av KPP, vilket försenat utbredningen av den interna användningen. KPP-måttet måste vara tillgängligt för alla nivåer inom sjukhuset och speciellt för verksamhetschefer med ansvar för vården av patienter; goda IT-system är också nödvändiga. Tiden sedan KPP införts har påverkat den interna användningen..

Syftet med studien var att beskriva hur sjuksköterskor med invandrarbakgrund upplever främlingsfientligt bemötande från patient. Metoden vi har använt för insamling av data och analys är den deskriptiva fenomenologiska humanvetenskapliga metoden enligt Giorgi. Urvalet består av sju legitimerade sjuksköterskor med invandrarbakgrund som är verksamma inom region Skåne. Data har samlats in genom djupintervjuer. Resultat: Det centrala resultatet i studien beskriver att främlingsfientliga åsikter hos en patient kan ta sig uttryck på olika sätt och att informanterna varit allt från mycket ledsna till opåverkade av händelsen. Sex olika copingstrategier har identifierats. Det organisatoriska stödet efter händelsen anses av informanterna ha varit allt från mycket positivt till helt obefintligt.

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Introduktion: Regionalt cancercenter (RCC) har i samarbete med Sveriges kommuner och landsting (SKL) beslutat att varje patient med en cancerdiagnos ska bli tilldelad en kontaktsjuksköterska.Syfte: Att undersöka hur väl implementeringen av kontaktsjuksköterskan har fungerat inom den onkologiska vården på Akademiska sjukhuset i Uppsala samt om de kontaktsjuksköterskor som finns arbetar i enlighet med SKL:s definition.Metod: Kvalitativ metod med semi-strukturerade intervjuer av åtta patienter med olika cancerdiagnos.Huvudresultat: Fem av de åtta deltagarna blev tilldelade en kontaktsjuksköterska eller motsvarande när de fick sin diagnos, antingen i direkt samband med diagnosen eller i ett senare skede. Resultaten tyder på att de patienter som ingår i någon slags forskningsstudie upplever sig ha en kontaktsjuksköterska som underlättar för dem och även deras behandling. Patienter som inte ingår i läkemedelsstudier upplever inte att kontaktsjuksköterskan har arbetat enligt SKL:s definition.Slutsats: Forskningssjuksköterskor är den personalkategori som arbetar närmast definitionen av kontaktsjuksköterska. Brister gällande sjukvårdens tillgänglighet, förmåga att ge fullgod information samt att erbjuda anhöriga stöd har uppmärksammats. Ytterligare forskning måste utföras för att resultaten ska kunna bekräftas.  .

The number of people with another culture isincreasing in Sweden. This change in society bringsconsequences in health care that has not any methodsto manage. The Muslim woman?s meeting with thehealth care is one of those areas. The aim with thisstudy was to describe the nurses meeting with femaleMuslim patient.

The integration of the Internet in our society has shaped alot of the things we do in our lives. The Web allows us to achieve certain things directly through our computers, such as reading the paper and paying our bills. But this integration has also lead to another interesting change. Activists have begun to unload their operations onto the Net instead of holding on to the more traditional demonstrations performed in squares. This study aims to look into the world of cyberactivism and examine how cyberactivists experience the way activism has changed as a result of using the Internet.

Student recruitment is a subject that seems to be forgotten in the theory of event communication. Yet the area has some specific reoccurring features. Our purpose was to examine these specific features and how to work with these in the best way, and also see how to get the most out of the event communication to the young at event and fairs. Special features we have looked at are the student ambassadors ands their impact, the meaning of a give-away and also if there are any essential factors to get in contact with the young at fairs and events, and if new technology had an important role to play in the area.Our research has been inductive, and therefore, we have created our own theory and reflected it to the larger topic of event communication and its theories. Our research method has been triangular, both quantitative and qualitative; interviews with those who work with student recruitment, and surveys to young people in upper secondary school.Our study showed the importance of student ambassadors and their specific task to be nice, friendly and outgoing.

Background: Patients who deliberate self harm often feel disappointed with the health care. The consequence of this may be that the patient avoid to seek help after self harming. Nurses' often experience these patients to be difficult and hard to deal with. Both patients' and nurses' thoughts about the situation may affect the situation in a negative way. A good relationship between the caregiver and patient is important.

Background: Cancer disease is one of the most common diseases in Sweden andradiotherapy is one of the regimens available for the treatment of cancer. Radiotherapycan be delivered as single treatment or be divided into several fractions that last forweeks. Radiotherapy can cause side effects that may occur during or at the end oftreatment. Information and communication is an integral part of all treatments and care.The oncology nurse should attempt to ease for the patients to communicate, participatein the care, receive information and enhance the ability to self-care.Aim: The aim of the study was to examine the patients? needs for communication andinformation with oncology nurse during their meeting through radiotherapy.Method: This pilot study was conducted on six patients with different cancer diagnosis.It was a qualitative study, were data was collected through individual interviews usingsemi-structured questions.

This study focuses on the internal marketing and how it affects the complaints by companies? communication control. Our purpose with this subject is to increase the understanding of which components affects the relation between internal marketing, communication control and complaints. We have chosen the subject, internal marketing because it caught our interest in an earlier course. On the basis of the literature of costumer complaint there have not been so much research about it and that is why we have chosen this perspective on internal marketing.This study is based on a qualitative approach.

Aim: To investigate the observed issues about the economy units? importation in the municipal of Bollnäs, Sweden, and study the internal communication according to this matter. Method: This paper is written as a process where the information flow has been decided by the information held in the interviews. The interviews have dealt with the economy units issues and the communication linked to it, within the oganization. The persons that have been interviewed are Olle Nilsson Sträng -principal of the municipal executive board, Leopold Stoltz - head of the municipal, Jan Lahenkorva? principal of the youth and child care board Maj ?Britt Karlsson? head of the youth and child care management and Eva Eklunddirector of junior school.

The communicator has a professional role which is relatively unspecified and hard to define. To work with communication can mean several different tasks, who also might vary between different types of organizations. The purpose with our study is to clarify the professional title communicator and its meaning. By applying a power perspective on the communicators experienced professional role in meaning to find out who has the power over the communication.     Our study is made of qualitative interviews with four professional communicators working in private organizations. We have used semi structured interviews in our study which means that we before we went through with the interviews defined themes which the interviews were built upon.

Hot och våld förekommer inom ambulanssjukvården. Ambulanspersonalen befinner sig ofta först på plats vid olyckor eller brottsplatser för att ta hand om sjuka och skadade människor. Vanligtvis är ambulanspersonalen ensamma och vid en del situationer förekommer missbruk eller andra sjukdomstillstånd, vilket kan göra patienterna aggressiva. Syftet med studien var att undersöka förekomsten av hot och våld mot ambulanspersonal i Sverige och hur samspelet mellan vårdare och patient påverkas, samt hur ambulanspersonalen påverkas av hot och våld på sikt. Med hjälp av enkäter samlades data in.

The purpose of this litterature review is to illustrate the nursing care to patient with chronic pain. As a theoretic frame for this study we choose Aron Antonowsky. The results of this study are based on 8 scientific articles. The findings are presented in main categories and ideas. The findings show that chronic pain is a multidimensional phenomenon that influences peoples quality of life in a physical, psychological as well as social way.

Customer service has traditionally consisted of telephone, mail, and later on chat.But the entry of social media has changed the way companies exercise customerservice. Companies should ask themselves whether the same type of traditionalcommunication may or may not function in a new channel and thus whether itcan be applied to social media.The purpose of this study is to describe the companies? use of customer servicein social media and how the communication differentiates from thecommunication in traditional customer service, and also to define the effect onthe customers? relationship to the company. To reach our conclusions we havecombined theoretical references with qualitative interviews.By our analysis, we found that the communication in social media expandsthe possibilities. By entering an unfamiliar channel, customer service has hadto adapt themselves and their language.