Swedish healthcare are in need of radical changes to meet the requirements from both the government and the patients to create organisational working methods that better support the patients through their healthcare processes. Digitalization of patient data has been going on for decades in order to increase participation and understanding among patients in their care processes. However, availability of information does not ensure understanding. Therefore, resources should be devoted to create conditions to enable participation. The purpose of this study is to explore how visualization of patient data in the patient?s journal can affect the consultation in the encounter between the doctor and the patient.

Bakgrund: Känslor av maktlöshet kan påverka sjuksköterskors engagemang och ansvar för patienter. Sjuksköterskor har i sin profession ansvar för patienters omvårdnad och vill hjälpa patienter att bli friska. När sjuksköterskor inser att målet inte kan fullföljas kan känslor av maktlöshet uppstå. Syfte: Att beskriva sjuksköterskors upplevelser och erfarenheter av maktlöshet vid vård av patienter. Metod: Litteraturstudie med kvalitativ ansats.

Magnetic resonance imaging (MRI) is a safe and painless diagnostic method. The patient may become concerned, suffer from anxiety and experience the examination as unpleasant. Detailed information and a good treatment can reduce anxiety and distress for the patient. The purpose of this study was to illuminate the patient?s experiences in connection to MRI, and to describe the patients needs for information and treatment.

Afasi kan drabba både talförmågan och förståelsen för språket. Språket blir på så vis en utmaning för sjuksköterskan. Enligt hälso- och sjukvårdslagen ska sjuksköterskan skapa förutsättningar för patienten till att vara delaktig i sin vård och i kommunikationen. Syftet med denna litteraturstudie var att belysa faktorer som påverkar verbal- och ickeverbal kommunikation mellan patient med afasi efter stroke och sjuksköterskan. Uppsatsen är utformad som en litteraturstudie, där resultatets elva artiklar har hämtats från databaserna Cinahl och PubMed.

Fortfarande idag sätter ordet JV skräck i många utländska investerare på grund av GPAC och andra misslyckade JV i Kina . Kina tänker inte göra omvärlden några gratistjänster, utan vill dra nytta av de fördelar man har av den stora billiga arbetskraften. Kineserna är väl medvetna om sin potential och kommer inte att ingå JV som inte passar dem. Motiven för kineserna att ingå JV med utländska företag är i grund och botten bara steg i utvecklingen av bilindustrin. När de väl fått den kunskap de behöver för att kunna gå vidare själva kommer de nog inte att visa någon välvilja mot sina gamla partners.

Problem: The main problem this thesis brings up is what impact factors like trust, commitment, communication between a company and its costumers and value can have on costumer satisfaction on the basis of a relationship perspective.Purpose: The purpose with this thesis is to describe the importance of factors that can have an impact on customer satisfaction on the basis of a relationship perspective. To do this the author has looked into a company called Q-steps and conducted an investigation on their costumers opinion of their relationship with the company.Method: An interview was held with Q-steps CEO Sören Levén as the basis of the thesis, as well as a questionnaire that was sent to the company?s existing costumers over the web.Theory: In the thesis the author uses a model that describes factors that can have an impact on costumer satisfaction on the basis of a relationship perspective. This model is based on theories within relationship building in service companies.Conclusion: To be able to develop good relationships to their customers and as a result of this increase the level of costumer satisfaction, Q-steps has to take different variables into consideration. The main focus in this matter should lay on the variables that to a great extent affect the level of costumer satisfaction.

Background: Poor perineal wound healing and infections after proctectomy surgery, affect a significant proportion of physical and psychological morbidities such as pain, leakage and abscesses. In its lengthening some of these symptoms will lead to extended periods of hospitalization. These kind of postoperative complications are also associated with delays in eventual chemotherapy treatment Aim: To describe the patients experiences of postoperative wound infection as well as communication and self-care support from the nurse specialist after proctectomy due to rectal cancer. Method: A qualitative content analysis was carried out from interviews. Results: Four main categories emerged; ?Coping with postoperative complications?, ?be independent?, ?feel safe?, and ?accept the situation?.

School activities are under constant discussion. This literatur study examines student participation and its relationship to democracy mission and the factors that contribute to students marginalized in school. The study also intends to examine the relationship between intersektionall analysis and the limitation of opportunities for student participation in school. The study results problematize the relationship between student participation and school democracy quests, this by highlighting the challenges and difficulties the school faces. Our results also strengthen the relationship between the study theory and marginalization of students and the limitation of opportunities for student participation..

Triage, which means "to sort", determine the priority of the patients need of care. The aim of the present study was to describe nurses? perception of triage at a pediatric emergency department. A questionnaire with open- and closed-ended questions were distributed to all 25 nurses that worked at a pediatric emergency department. The answer frequency was 48 % (n=12).

Background: The nursing profession involves meetings and situations which can be stressful. The work environment can cause additional stress in the form of time pressure, lack of support from colleagues, management or disgruntled family members and patients. This places the nurse in a position that requires a sharpened ability to handle stress. It can become overwhelming and unmanageable and cause a serious threat to the nurse's health and wellbeing. To handle stress the nurses uses different coping strategies.Aim: The aim of the review was to gain a better understanding of how nurses deal with occupational stress.Method: A systematic literature overview study based on eleven articles, including both qualitative and quantitative studies.Results: Nurses deal with stress in different ways based on their own resources.

Background: Patients with cancer of the lung have to endure a quantity of physical, psychological and social difficulties. In their exposed position they are in need of help and support to pull through the situation. With the knowledge of factors effecting lung cancer patients? quality of life, it will be easier to give the help and support they need. Aim: The aim of this study was to describe factors effecting lung cancer patients quality of life from the patient?s perspective.

Shivering är ett fenomen som uppstår hos patienterna postoperativt. Det innebär att patienten har okontrollerbara muskelskälvningar som gör att patienten darrar, skälver eller huttrar i mer än 15 sekunder. Shivering påverkar kroppen negativt, men är också obehagligt och ett onödigt lidande för patienten. I takt med den tekniska utvecklingen utarbetas nya operationstekniker och idag utförs flera operationer med laparoskopisk teknik. Pilotstudiens syfte var att undersöka före-komsten av postoperativ shivering hos patienter som opererats med laparoskopisk teknik.

Sjuksköterskan har en viktig roll, vad gäller den postoperativa smärtbehandlingen och ansvarar för att smärtbehandlingen överensstämmer med patientens önskemål och behov. Kirurgiska ingrepp kan leda till långvarig postoperativ smärta som orsakar patienten förlängd vårdtid och begränsar individen i vardagen. Syftet med litteratur-studien var att belysa faktorer av betydelse vid smärtbedömning och dokumentation i samband med postoperativ smärtbehandling. Analys av 14 vetenskapliga artiklar sammanställdes. I resultatet framkom två kategorier: utbildning och erfarenhet, smärtskattning och dokumentation.

Title: Time to renovate ? The effect of communication on the relationship between company and customer in a change situationCourse/subject:Busniess administration, Leadership, 15hpAuthors:Fredrik Elghag, Ossian OlssonTutors:Ingemar WictorKeywords:The Million Programme, Communication, Relationship Marketing, Tentant, Landlord.Problem formulation:How does communication affect the relationship between company and customer in a change situation?Purpose:Examining how different parts of a communication process affects customers trust, commitment and loyalty to their company.Theoretical framework:The starting point for the study?s theoretical perspectives have been Morgan and Hunt?s (1994) previous studies on relationship marketing and Laswell?s (1948) communication model.Methodology:The paper is performed with a qualitative research approach and a deductive approach to answer the research question. Personal interviews were conducted with four employees in real estate companies and two tenants in each company stock.Conclusion:We have found that communication affects the relationship between company and customer. Tentants have experinced credibility of businesses is important for them to have a confidence and loyalty in the relationship. .

Syfte: Vårt syfte med uppsatsen är att med hjälp av enkäter och de kriterier som finns i teorin undersöka hur långt de medverkande företagen har kommit i deras framgång gällande Customer Relationship Management. Metod: Vi har gjort en kvantitativ enkätundersökning där vi har tillfrågat 30 företag i Ronneby. Vi har sedan analyserat detta utifrån diagram som vi har fått fram i Excel. Slutsatser: De flesta företagen i Ronneby är bara i början av CRM och de kan med enkla medel komma mycket längre.