Syftet med denna litteraturstudie var att belysa patientens upplevelse av god omvårdnad, inom EU och Norden, given av sjuksköterskor verksamma på avdelningar inom somatisk vård. Återkommande upplevelser i de granskade artiklarna identifierades och blev fyra huvudkategorier med underkategorier. Huvudkategorierna var: kommunikation, sjuksköterska, patient och miljö. Det har funnits många gemensamma faktorer, som var viktiga för att patienten skulle uppleva god omvårdnad. För att kunna uppleva god omvårdnad krävdes bl a: patientorienterad och individuell kommunikation, att sjuksköterskan skulle ha en vårdande ansats samt vara observant och förutseende, inneha egenskaper såsom empati, humor, kompetens samt att se patienten som en unik individ delaktig i omvårdnadssituationen.

Purpose- The purpose of this project is to contribute to the knowledge of creating customer value through streamlining and coordination of patient flows for children and youth with frequent need of care on child and youth medical clinics.Method- One of the methods used for achieving the project's purpose is a case study on the Child and Youth Medicine Clinic at Länssjukhuset Ryhov in Jönköping. The case study has been used for collecting the empirical data that has been generated through interviews, observations and documents from the Child and Youth Health Clinic. Except the case study the authors also made studies in literature, which the collected empirical data has been anchored and related to. Together this led to the project's analysis and results.Results- When investigating the questions found in chapter one, it was determined standardized work is of great importance to create structure and implement procedures for the patient flows. A weak link in the patient flow has been identified, which is the sub-process coordination and planning.

Vid akut sjukdom eller skada är det i huvudsak akutmottagningen som handhar det akuta omhändertagandet av en skadad, orolig och ostabil patient. Det påvisades i denna studie att patienten som söker vård på akutmottagningen ofta känner sig underlägsen, ignorerad och bortglömd av sjuksköterskan. Det är därför av stor vikt att sjuksköterskan bedriver en omvårdnad som inger trygghet och säkerhet hos patienten. Syftet med studien var att beskriva patienters upplevelser av mötet med sjuksköterskan på akutmottagningen. Syftet besvarades genom en litteraturstudie där 12 kvalitativa artiklar analyserades.

Background: Cancer-related pain is a major problem worldwide. Studies indicate that patients do not get an adequate pain relief. This creates a large suffering and results in major problems for the patient and their families. In order to minimize this kind of suffering caregivers need to understand how cancer-related pain is experienced by these patients, what it does to them and how it impacts their daily life.  Aim: The aim of this study was to describe patients´ experience of living with cancer-related pain.

This thesis has two purposes: (1) to analyze the emptiness in Blodbok by Christine Falkenland, and (2) to analyze my own reading of the same book. I have chosen to focus on how emptiness is expressed through the body, the language and the place in Blodbok, because of the deep impact these seem to have on the emptiness. The thesis discusses what kind of emptiness that is described, what it does to me as a reader, and how it is connected to other works by Falkenland. Cultural politics of emotions by Sara Ahmed, Uses of literature by Rita Felski and Pouvoirs de l?horreur by Julia Kristeva together form the theoretical framework.Blodbok is a poetry collection, about the loss of a mother.

On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

Regardless of what discipline nurses work in, wound care is one of the tasks. Caring for wounds involves early detection of signs of infection, in order to avoid complication. Wound infection extends suffering for the patient and causes unnecessary costs for society. The aim was to describe how nurses can identify infection in wounds. Method: The design of the study was a literature review, where13 scientific articles were examined and analyzed.

Over the last couple of years the airline business has gone through some turbulent changes, which has meant that customer loyalty has been affected. It?s no longer certain how or why customers are loyal to an airline, although the companies now use more and more complicated loyalty programs to keep their customers.The purpose of this essay has therefore been to examine what makes customers loyal to a service business, and what is the extent of their loyalty.To be able to answer these questions, a survey about costumers loyalty were accomplished. The results we received show that availability is the most significant issue for customers of SAS, and satisfaction is the minimum requirement for the customer. But to be able to attract loyal customers the airline has to offer them more..

Bakgrund: Möten mellan patient och sjuksköterska inom akutsjukvården är alla unika, korta och ibland intensiva. Patienter som vistas inom denna miljö på grund av oväntad skada eller sjukdom, kan vara sårbara och hjälplösa. Syfte: Att belysa hur patienten upplevde mötet med sjuksköterskan, i ambulansen och på akutmottagningen. Metod: Litteraturöversikt av 15 kvalitativa och kvantitativa studier. Resultat: Presenterades i två teman; Professionellt förhållningssätt samt Kommunikation och information, med sex subteman.

Hjärt- kärlsjukdomarna är idag den vanligaste dödsorsaken, av vilken hjärtinfarkt är den mest förekommande. Rökning är en av de stora riskfaktorerna och risken att återinsjukna kan halveras efter ett år om man slutar att röka. Professionellt stöd kan behövas för att sluta röka. Syftet med studien var att beskriva patientens upplevelse av sjuksköterskans stöd i samband med att försöka sluta röka efter en genomgången hjärtinfarkt. En kvalitativ ansats med semistrukturerade intervjuer som datainsamlingsmetod genomfördes.

There is a relationship between confidence in management and personnel satisfaction. The personnel?s confidence in management can be seen as a fundamental tool which is needed to ensure the success of the organizations mandate. This study investigates how management works to create and maintain confidence. The conditions that management has for building confidence are explored, as well as the significance of leadership in the building of confidence.

Background: Insufficient nutritional support is associated with prolonged hospitalisation, impaired wound healing and impaired survival for patients in intensive care. In severe sepsis and septic chock, calculation of nutritional need is complicated since the metabolism is affected by decease. Aim: The aim of the study was to investigate nutritional support and to examine the quality of nursing documentation of nutritional status and nutritional support in patient records in severe sepsis and septic chock.  Method: The study was conducted as a retrospective investigation where 64 patient records were studied. The quality of documentation was examined in 10 patient records using an examinational model.Findings: Calculation of average nutritional support showed insufficient supply particularly in the two first days of intensive care. During the next five days nutritional supply was higher but individual variation was seen, why a clear picture of nutritional support is hard to detect.

On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

Syftet med denna litteraturstudie är att beskriva hur anpassad gruppundervisning bedrivs för patienter med diabetes typ 2. Tio kvalitativa artiklar ligger till grund för resultatet. En av de grundläggande faktorerna är relationen mellan patient och undervisare och att denna uppehålls under längre tid. Närstående behöver också delta i undervisningen för att hjälpa patienten med livsstilsföränd¬ringar. Gruppundervisning är ett utmärkt tillfälle att lära av andras erfarenheter och en kulturanpassning med enkla redskap som matlagning tillsammans, kan hjälpa patienten till bättre egenvård.

SyfteDenna uppsats syftar till att undersöka hur personer med ångestproblematik upplever mötet med sjukvårdens personal. Fokus ligger på de förväntningar personerna har på sjukvård innan de blir patienter och hur väl sjukvården lever upp till förväntningarna. Även deras upplevelser av bemötande, vårdrelation och behandling undersöks.MetodFör att undersöka personernas upplevelser och erfarenheter har jag använt mig av kvalitativa djupintervjuer. Intervjuerna var semistrukturerade med öppna, neutrala frågor och sammanlagt intervjuades fyra kvinnor. Dessa har eller har haft olika typer av ångestproblematik.