AbstractTitle: Effective internal communication ?A case study on communication between a manager and the employees in a sportsclub.Number of pages: 40, without enclosuresAuthor: Susan AnderssonTutor: Peder Hård af SegerstadCourse: Media and Communication Studies CPeriod: Second term 2005University: Division of Media and Communication, Department of Information Science, Uppsala UniversityPurpose/Aim: I aim to do a case study of a work situation, where there is no natural or direct form of feedback between the manager and the employees, and compare the purpose of the information efforts with how it is perceived by the employees.Material/Method: Qualitative research method, including an assembling method in the form of interviews, and a processing method of those interviews.Main results: All the used channels combined together (except one channel) seem to have created the right condition so that the content of the information can be perceived and used as the way it was supposed to, even though there?s no direct feedback of the information. The manager gets feedback indirectly and can therefore adapt the messages, or the information efforts, to the receivers.Keywords: Organizational communication, Internal communication, Information, Feedback..

Purpose/Aim: The purpose of this paper is to describe how a number of strategically selected employees at the Swedish Institute, with the purpose to promote Sweden in the world, look at the challenges facing Sweden concerning nation branding in the new era of cooperation within the European Union. I examine how these people look upon the work of public diplomacy and nation branding in order to actively participate and influence the EU's common communications platform.Material/Method: The method used in this thesis is qualitative interviews. The reason why I chose this method is because I consider it to be the most appropriate in order to collect information about how these selected employees at the Swedish institute regard the challenges that lay ahead in terms of nation branding within the European Union.Main results: On the basis of the results I have gained by dint of the analysis, it can be concluded that it is of utmost importance to take the societal changes, which are a result both of the worldwide globalization and the EU cooperation, into consideration when designing a future communication strategy for the Swedish Institute. The nation-state continues to play an important role in Sweden, but its importance is declining as the EU cooperation is progressing. The citizens? identity plays a crucial role in designing a nation?s communications strategy, and from the analysis I conclude that we move not from a Swedish to a European identity, but towards a pluralistic union where multiple identities meet under one umbrella; the EU..

Sweden?s tourism increases and new hotel opens. Since 1978 to 2011, the hotel rooms in Sweden doubled. International congresses, sports- and artistic events are a few examples of what affects the hotel industry. Sweden is seen as an attractive destination and future forecast looks to have a positive trend.

This paper aims to study the Armenakis´ theory of readiness, "are they ready?", which consists of five key components affecting the outcome of an organizational change. In this case study, the intention is to investigate if any component is important; alternatively if it is possible to discern a pattern between components, i.e. how they correspond to each other. During the past 30 years have a research group lead by Armenakis has studied organizational change and how resistance to change can be avoided by preparing employees in the introductory phase of change. The main object for Armenakis is the question "what determines whether the employees (change recipients) adopt and support, or reject and resist a change".

By the year of 2007, 97 % of all listed companies in Europe had a CSR strategy described on their website. As the concept of CSR during the last decades has increased rapidly in popularity, a need to understand how such a strategy can be implemented has followed. While working with CSR in an integrated manner shows similarities to other popular management ideas, such as Lean and TQM, companies applying to a CSR strategy has been shown to be under higher scrutiny from media and NGO:s. Through a case study this thesis examines how these special circumstances of a CSR strategy makes The Body Shop use organizational control to avoid being subject to scandals due to not fulfilling the promises made to its customers. The results show that The Body Shop's commitment to CSR creates a need for a stringent bureaucratic control system that highly restricts the freedom of action for its employees.

Examensarbete/D uppsats 20 poäng programmet för fysisk planering vid Blekinge Tekniska Högskola.

I denna uppsats analyseras de faktorer som ligger bakom beslutet att låta Turkiet inleda inträdesförhandlingar med EU. Dessa faktorer analyseras utifrån Allisons tre modeller: Rational Actor Model, Organizational Behavior och Governmental Politics. Modellerna beskriver olika komponenter som låg till grund för beslutstagandet.I vår analys belyses först de statliga aktörerna och deras motiv för att ge Turkiet kandidatstatus och ett datum för eventuella förhandlingar, enligt Rational Actor Model. Därefter belyses de organisatoriska strukturerna bakom EU och dess inverkan på det faktiska inledandet av förhandlingarna enligt Organizational Behavior. Slutligen nämns kortfattat Governmental Politics, som behandlar nyckelpersoner och förhandlingskonstellationer, eftersom modellen ej kunnat genomföras i sin helhet.Uppsatsen har som uppgift att tillämpa de olika modellernas styrka i den specifika fallstudien och utgör en ny syn inom europeisk integration..

This thesis examines the municipalities of Västra Götaland and the way they are prepared for crisis communication towards people with a foreign background. Over the past years there have been several studies that have examined the issue of crisis communications towards minorities but these are often focused on the target group. In this study, I focus on the authorities' actions. The theoretical approach is primarily an intersectional one and in this way the thesis is centred on the creation of different categories, the relationship between these categories and the possibilities working with these at the municipalities.On behalf of Region Västra Götaland, this investigation began with a survey that went out to the communications officers in charge of the crisis communication in each municipality. The ambition was to clarify the preparedness of each one and show how they relate to one another.

The study aims to gain insight into how social workers perceive their psychosocial work environment and examine whether this effects the performance of their duties. The study mainly addresses the shortcomings of the psychosocial work environment of Social Services and the implications it entails for social workers health and wellbeing. The psychosocial work environment includes physical and psychological factors therefore the study's interpretive framework consists of organizational theoretical and social psychological concepts and previous research on the subject. We examined the organizational and social psychological connections to social workers perception of their work environment with a qualitative approach. The empirical data was collected through interviews with four social workers in a municipality in central Sweden using a semi-structured interview guide.

Placed in an institution, what happens next? A study concerning how social workers handle the after-care of adolescents who earlier has been placed in an institution is written by Therese Wester and Sanna Sjölander Wirlöf. The purpose of the study is to understand and explain how social workers handle the after-care. This study is based on an organizational perspective since the after-care has been studied in relation to the structure of the organization and the laws and guidelines that the organization has to relate to. The method that has been used is semi-structured interviews with six social workers in different municipalities in Stockholm.

In 2011, a crime prevention initiative was undertaken by the Swedish police department in Scania. Two years later, the Swedish media reported on this initiative, claiming that it had been intended as an ethnic registration of Romani people. This revelation resulted in a great deal of controversy and sparked a national debate on the issue of ethnicity and public registration in Sweden. The police in Scania had difficulties explaining the purpose of such a registration effort, and could not provide evidence that it had been legitimate and legal. This paper will attempt to explain the motivation behind the original police initiative with a theoretical analysis based on assessments from public authorities.

Studien avser att belysa dels ett historiskt perspektiv hos MKB Fastighets AB:s organisationsförändring under Allan Karlssons ledning på 1990-talet, dels avser studien att undersöka hur dagens organisationskultur yttrar sig och dels hur den rådande kulturen förmodas integrera med en leanimplementering. Syftet är att utifrån dessa tre perspektiv skildra den rådande organisationskulturen samt genomföra en tolkning om organisationskulturen är enhetlig eller splittrad med existerande subkulturer. Frågeställningarna berör kulturen på 1990-talet, hur förvaltningsområdena framställs, respondenternas skildring av samhörighet och konsensus i organisationen, hur respondenterna ser på organisationsförändringen samt respondenternas syns på ledningen. Den teoretiska referensramen i studien lyfter fram vikten av att en organisationsförändring påverkar flera organisatoriska dimensioner. Organisationskulturen har makten att påverka organisationsförändringar och skapa inkonsekvenser som utvecklar subkulturer.

Ericsson Mobile Communications AB (ECS) i Kumla producerar mobiltelefoner, främst digitala mobiltelefoner. Produktionsenheten ytmontage producerar idag kretskort baserade på prognos erhållen ifrån slutmontage som slutmonterar den färdiga telefonen. Problem har dock uppstått efter införandet av Build To Order (BTO), detta innebär en utvidgning av synen på att producera en telefon mot kundorder. Prognosen tar dock inte hänsyn till slumpmässiga fluktuationer, vilket innebär ojämn produktionstakt samt ökad belastning på personalen inom ytmontage. Problemen förvärras ytterligare genom att vissa kretskort ska produceras hos legoleverantörer.

Aim: The challenges that arise from the development of the digitalization are forcing organizations to adjust their activities and operations to meet the needs of the society and organization´s important stakeholders. To be able to keep up with the developments organizations are constantly changing. These changes must be communicated to their stakeholders in a way that makes sense to them and to ensure that mutual understanding is achieved for the change to be succesful throughout the organization. The main purpose of this paper is to study an organizations communication during a change process. The focus lies on organizational communication strategies and the sensemaking processes as organization communicates about the change to its important stakeholders.Contribution:This paper will contribute to the field of organizational communication by filling a gap on empirical studies of internal communication during an organizational change.Method: The main method for this paper is the qualitative interviews.

The concept of leadership development plays an important role within the modern organization. As a result of the increasing interest in developing leadership competencies, investments in leadership development programs are becoming a common part of business strategies. However, the return on those investments is seldom evaluated. The reason for this is considered to be the complexity created by the many factors that influence leadership but have no relation to the program. This is a case study based on interviews with participants from a one-year leadership development program that was carried out at AB Previa.