Forskningsfråga: Hur styrs och hanteras kundrelationer av detaljister inom möbel- och heminredningsbranschen beroende på försäljningskanal? Syfte: Ge en djupare förståelse för branschen samt undersöka om det finns skillnader respektive likheter vid relationsbyggande beroende på om detaljisten har en online närvaro eller bedriver multikanalhandel. Metod: Uppsatsen har grundats på en kvalitativ metod. Vår empiriska insamling har gjorts genom semi-strukturerade intervjuer med experter inom fältet samt personer vid detaljister som verkar inom den valda detaljhandelsbranschen.  Slutsats: Genom analysen har det påvisats att kundrelationer är viktigt för detaljisterna, dock arbetar de i dagsläget inte aktivit med dem. Det framkommer att personalen i den fysiska butiken är relationsbyggande, medan e-handeln är datordrivet och nyhetsbrev är det centrala vid relationsbyggandet.

Everyday life mobility of elderly people ? opportunities, restrictions and sustainable urban visions aim to examine and describe elderly people?s movement patterns, their opportunities and restrictions of reaching high mobility and accessibility, and their attitude towards various sustainable urban visions. This paper is based on an approach of time-space geography as it covers the topic of movements in time-space, explained and developed using the concepts of mobility and accessibility. To examine elderly people?s attitude towards sustainable urban visions, this paper also takes approach on theories such as New Urbanism, mixed-use and the compact city.The method used in the study is an interweaving of a time geographic diary and qualitative interviews, where the respondents are six retired people between 68 and 77 years old living in Gothenburg city.

The advancements in digital technology and its availability contribute to the transfer of companycentricproduct development and value creation to networks or communities. It also changes the basisfor creation of customer relationships as described in previous research on Customer relationshipmanagement (CRM). The purpose of this case study was to gain an understanding of how companieslike our case study object Memoto who developed a physical product which gets added-value fromdigital product-related services looks upon product-centered communities as a way of buildingcustomer relationships. How Memoto looks upon incentives for participation in product-centeredcommunities was also examined.Our research indicated that firms in the start-up phase (which Memoto was when this study wasconducted) initially want to have more control over the process of innovation and hence have directcontact with end-customers. The reason for this is because they see a need to define the basis forfurther innovation work.

The main purpose of this master?s thesis is to examine how high school students evaluate the quality of the information available on the online encyclopedia Wikipedia. By doing quantitative research based on questionnaires we expected to find that the means for judging that students use in this situation are most frequently based on a text?s intrinsic qualities in the point of view of its content. It was also our presupposition that 18 and 19 year old high school graduates have received some education in information research and authoritative sources on the Internet.

Clustered Columnstore Indexes (CCI) and In-Memory Online Transaction Processing (OLTP) are two new techniques that were introduced with Microsoft?s new database management system SQL Server 2014.The thesis analyzes these two techniques, describes the theory behind them and also the background information that needs to be known to understand more of the new techniques. Performance tests of the new techniques have been performed to see how much faster response time we can get and less storage we need to use where the result is represented by performance diagrams and a compression diagram. This thesis is a cooperative work with a company called Trimma and the result is used as support to decide if these new techniques could be of advantage for the company.The test consists of five test queries with different purposes. The result is illustrated by diagrams that show the result and another diagram that shows how much the data gets compressed with the different techniques.

Syftet med uppsatsen är att undersöka hur människor upplever att ständigt vara tillgänglig med sin mobiltelefon och/eller Internet. En kvalitativ metod med semistrukturerade intervjuer har använts, där tolv personer, sex gymnasieungdomar och sex vuxna personer, har intervjuats. Hälften av de intervjuade bor i södra Sverige, hälften i norra. För analysen har McQuails grupperingar inom Uses and gratifications-teorin använts, liksom cultural studies teorier. Resultatet visar att de intervjuade ser det både som en möjlighet och ett krav att vara tillgängliga och uppkopplade, att Internet och mobiltelefon verkar bidra till att arbete/skola och fritid flyter ihop samt att de äldre intervjuade i något högre grad än de yngre upplever negativa aspekter av att vara ständigt tillgänglig.

Sweden has a long tradition of collecting documents by way of a process of legal deposit of copies. Its aim is to ensure the availability of material for research, cultural preservation and citizens? right to free information. New forms of publications, made possible by technical advances, are not accommodated in the traditional deposit submission criteria. Certain information accordingly risks being lost.

In this paper I will examine the five Pussy Riot music videos that the group has published online on their official You Tube website. I will examine them through a ?gender lens? looking at their visual representations of gender vis-à-vis the hegemonic gender discourse in Russia. In addition I will examine their potential effects and if/how these visual representations can be understood as resistance.In my study I will take on a constructionist approach and the main theories being used to understand and analyze the Pussy Riot music videos are discourse- and representational theory including deconstruction, performativity and the social construction of gender as well as ?in-between? and deviant representations.

With the increased volume of commercial content online, some news sites have adopted so-called native advertising on their websites to convey marketing messages more discreetly. As an increased share of advertising budgets is spent on this form of advertising this essay aims to examine its news consumer?s attitudes towards the phenomenon. The research was carried out through a qualitative study where news consumers discussed their attitudes in two separate focus groups. This was analyzed with the help of the previous studies Advertisement - an uninvited guest? and Banner Blindness as well as theories including theory of science hermeneutics, reception analysis, convergence culture, brand schema, advertising schema and ad- brand attitude.The results show that in most cases native advertising is met with indifferent attitudes but in some cases also confusion, which could lead to negative attitudes towards the ad and the news site.

Since the beginning of the 1990s, Swedish society has gone through a great change. Firstly with the personal computer and then with the internet moving in to everyday life, a new arena for interaction with society evolved. Work, education, doing bank errands and reading or discussing the news, just to name a few, now all take place in the virtual world online. Not to mention social media sites such as twitter, instagram or facebook, the last of which has over half of the Swedish population represented as members.   Companies, corporations, interest groups, political parties and politicians must be aware of the massive impact that a post spread through social media can have.    This thesis will, with the text analyzing tool, argumentation analysis, and on the theoretical platform of political communications theory, analyze three of the most viral Swedish political posts spread over 120 000 times each, to see if there are any combined qualities that point to the fact that there is a formula for getting a post to become a viral success on social media.    The main result showed that of the three posts analyzed, all were built up around a factual thesis, argued for with foremost example arguments, not only appealing to the logical branch of argumentation but also to the ethical, and that they tended to be of high relevance and sustainability. The conclusion must therefore be that these are all qualities that tend to be of relevance for making a political post on social media into a viral success..

The main aim of this master thesis was to see the process of an interactive online reference service from idea to final product. The reference service we have studied is developed and used by the Library of the National Institute for Working Life in Stockholm, Sweden and goes by the name phibi. Our goal was to review the whole realization process from the reasons why a service like this was created, how the service was introduced and implemented inside the organisation and finally what the result and consequences were for both the library staff and for the users of the service. Phibi is designed to be a tool that fosters communication between the library staff and the remote users where the users get the opportunity to be helped with their questions by the library staff although they are not physically present in the library. To understand the process we conducted a case study with 11 interviews of the library staff, the superior and the initiator to phibi.

This report shows a qualitative study on how six young adults in the ages between 20-30 who are students at Linnaeus University in Kalmar percieve their news consumption habits and their use of news media on digital platforms. The aim of the study is to examine whether the six students feel the strogest connection with the press where they were raised or where they currently live, why they choose to use the media platforms they do and what meaning the use of the media bare to the students. We have seen a lack of information concerning why young people choose to consume news online instead of in printed media.The study is focused on theories concerning what affects people in their choice of media platforms and channels. This report shows that geographic nature, the quality of the content and which political ideology the daily press is founded on does not affect the respondents choice of media. Our study shows that the most important factor for the respondents is that the platform is easily accesssible and flexible.

Den nya undervisningsmetoden Flippat Klassrum är ett alternativ till den traditionella undervisningsmetod som för närvarande dominerar matematikundervisningen. I Flippat Klassrum ser eleverna på en förberedd föreläsning online redan innan de kommer till lektionen så att arbetet där går direkt på förståelse av det förelästa, sakdiskussioner och hjälp med problemlösning.Syftet med interventionsstudien är att att introducera undervisningsmetoden Flippat Klassrum och därefter undersöka elevers reaktioner till undervisningsmetoden. Följande frågeställningar besvarades:1. Hur påverkas elevers åsikter om matematikundervisning av interventionen med Flippat Klassrum?2.

Forskningsfråga:  Vad kan komma att karaktärisera köpcentrum i framtiden?Syfte: Syftet med denna uppsats är att med avseende på såväl nutid som framtid analysera på vilket sätt arbetet inom köpcentrum är inriktat för att stärka varumärket, klargöra sinnenas betydelse för köpcentrum och tydliggöra hur köpcentrum förhåller sig till konkurrensen från olika typer av handelsplatser.Metod: I denna uppsats har en kvalitativ forskningsmetod antagits. Uppsatsen har en abduktiv ansats. Vi har intervjuat sex personer med anknytning till ämnet. Urvalet var ett såkallat bekvämlighetsurval och intervjuerna semistrukturerade.Resultat, slutsatser: Det första syftet besvarades med hjälp av att presentera hur varumärkesbyggandet ser ut för köpcentrum och andra viktiga aspekter till detta.

Vi kommer i denna antologi belysa ungdomars livsvillkor och identitetsskapande i dagens samhälle. De olika bidragen har sin grund i ett socialkonstruktivistiskt perspektiv, där vi utgår ifrån att vi skapar vår identitet i interaktion med andra. Vi har använt oss av en kvalitativ metod där vi genom observationer och intervjuer har samlat in vår empiri. Empirin har sedan analyserats enligt Grundad teori. Den första studien Raised in black beskriver identitetsskapande genom en subkultur, varför man väljer att tillhöra en subkultur och varför man väljer att lämna den bakom sig.