This thesis seeks to investigate how Swedish first class hotels by use of IT can improve customer service and thereby increase the share of loyal guests. The authors have conducted a qualitative study predominantly consisting of an interview-based case study at one of Stockholm?s largest independent hotels. To get a broader and more generalized picture of the hotel industry four smaller studies at other hotels in Stockholm were also conducted. The findings suggest that the use of IT can improve the communication between the hotel and its guests and make possible a continuing relationship between visits that strengthens guest commitment.

This project has been made in cooperation with Stora Enso Research Centre Falun (Research). Thebackground of the project is that Research has customers who demand a method to measure the quantityof varnish online in offset printing. The aim with the project is to investigate if any test method correlateswith the quantity of varnish and to improve the understanding of the variables in the varnishingunit. The goal with the project is to develop a functional method. Two printing trials have beenperformed.

This study aims to investigate how and why teachers use social media to reach their students, and how they handle different levels of computer literacy among students.The purpose of this study is to investigate the experience of teachers using social media in their teaching. I have done interviews with two teachers, who use social media in different ways. One of the teachers makes her students publish their work on the Internet on wiki-spaces, and the other one use Facebook for discussions and teamwork. This report uses the pedagogy theories laid forth by Vygotskij as a vantage point to analyze the answers from the teachers. I have also looked at some of the published student texts on the Internet.This study concludes there are students who don?t have access to computers and Internet at home.

This paper describes how files and information can be shared in organisations and workplaces. We studied and compared the traditional file sharing in Microsoft Active Directory and the Social file sharing that comes with Microsoft SharePoint Sites. We used qualitative studies based on interviews with system administrators, management and by our own observations to acquire the necessary data. Using independent research, we were able to analyze the data and show the general difference between the traditional and the social file sharing systems. Social file sharing enables the user to easily store and share files in a flexible online environment.

?Förbättrad livskvalitet på landsbygden? är ett av flera mål som är angett av EU och som ska förverkligas via medlemsländernas nationella landsbygdsprogram. Programmet har arbetats fram för att åtgärda de ?brister? som må råda på landsbygden. Syftet med kandidatuppsatsen är att undersöka hur livskvalitet kommer till uttryck via landsbygdsprogrammet hemma/här i Sverige.

Quadrotor UAVs are self-stabilizing, autonomous flying machines that has recently become more popular than ever. Unmanned Aerial Vehicles have their roots in the military, where they were developed for use in reconnaissance and combat. During the last few years, advances in the fields of electronic sensors, electric motors and microcontrollers have enabled smaller designs and autonomic flight control even for private use. The quadrotor, which is the particular kind of UAV we are looking closer at in this paper, has 4 rotors in an X-like formation. This configuration has many advantages such as good lift capacity, non-complex mechanical structure and serviceability.In this project we aquired a current overview of the domain and determine whether it is possible to construct a quadrotor UAV designed for use in a WISENET sensor network on a low budget and short time schedule.Based on existing community project AeroQuad, a quadrotor is constructed with a budget of about 500 euro.

Problemet med illegal fildelning och nerladdning idag är att upphovsmännen bakom varje drabbat verk inte får betalt. Denna rapport syftar till att ge en inblick över processen av vårt kandidatarbete, en webbtjänst och en lösning på problemet. För att skapa webbtjänsten genomfördes först en grundlig research. Vi kartlade konkurrenter, undersökte olika sätt att finansiera produkten och hur upphovsmännen skulle få betalt. Resultatet blev en webbtjänst där användaren bland annat kan lägga upp sina alster, ta del av andras och även använda scenen (en idé som utvecklades under arbetets gång) där användaren kan boka tid för liveframträdanden, alternativt använda den som distributionskanal för deras uppladdade verk..

The consumer today is affected by a considerably larger number of world surrounding factors than she used to be, borders between different cultures and other consumer differences are being erased to a growing extent. The consumer can easily get its inspiration from many different directions which become clear in the common life. We eat sushi for lunch, we?re driving German cars and we?re having dinner with international business partners. The community also exposes the consumer for a more intense noise from offers, impact and marketing.

In the Swedish governing document for the mandatory school (Lpo94) it is laid down that The school shall strive for being a living social community that gives safety and the will and desire to learn. The social community and the social relations in the school everyday existence are thereby without hesitation very important for the students' learning. The teacher always wants to engage the students and create order, comfort and a good work environment. In this essay, the relationship between students' work climates, matter interests and average grades is studied. This gives understanding and awareness in these important parts of the schools´ daily activity.

Voluntary organisations provided the first consumer guidance in Sweden. The government'sinterest in the question started during the second world war and has ever since increased.Since the 1970's the local authorities, with support from the community, have played animportant roll in consumer policy work. Due to the economic recession of recent years theappropriation to consumer guidance work has been cut down. The work has been rationalisedand libraries have more frequently been used to spread consumer information.In Stockholm the municipal has been responsible for local consumer information since the1940's. Co-operation with the library of Stockholm has occurred in different forms.

We chose to base our literature study on the meme phenomena. The meme is a portion of culture that is spread among us from mind to mind. Every time we learn something by copying others we use information that has been passed on from a previous person, that information can be seen as a meme. The theoretical frame for our methodology in our exam paper is founded on Forsberg och Wengström research on literature studies. Our aim is to describe to the reader in depth what a meme is and how they could be helpful in an academic and pedagogical setting. Our study will show how memes are seen predominantly as graphic designs and as artifacts for cultural representation parallel to their imagery.

Soundclash is a phenomenon where groups within the culture of reggae music ?battle? against each other, through strategies including both music and rhetoric. The social interaction in the clash exemplifies the scene hierarchy, in which the participants aim to position themselves as number one. This study includes empirical material from a competition within the Swedish scene, also distributed digitally via Internet sites. The analysis is based on discursive psychology, focusing on rhetoric and the construction of meaning.

Permaculture is a design system that aims at developing sustainable human settlements and self-maintained agriculture; it may also be used for community planning. The design system of permaculture aims at mimicking a natural ecosystem; this gives the advantage to make use of all the connections and mechanisms that exist in such a system.The purpose of this bachelor thesis was to compile and spread scientific information regarding five different themes within the areas of ecology, environmental science and permaculture. This was achieved through cooperation with the permaculture inspired Ecovillage Suberbyn in southern Gotland. Information about the central parts of a permaculture ecovillage was used as material for a series of signposts that will be located around the ecovillage Suderbyn. The five selected themes were: An overview of permaculture, The forest garden, The pond, Composting and The use of human excrement and urine..

This project has revolved around finding better ways of overseeing vibrations of the gearbox at a wind power station. The gearbox has been a huge problem at the stations located at Gässlingen and the sooner the warning of an incoming breakdown is at hand the more money you can save from preparations. The work has been carried out together with Askalon AB in cooperation with consults from ÅF. Askalon is a company with a department focused on overseeing vibrations and it is in collaboration with that department the work has been carried out. During this work, new positions for the sensors and new methods of gathering and analyzing data have been worked out. This was then implemented at a wind power station to be tried out on site.

In the digital era, new services have entered the public libraries, like seeking information on the Internet, in databases, newspapers online etc. But many citizens do not know that these services exist. The libraries have a democratic responsibility to inform about them. In the county of Östergötland a project started in 2001 where libraries in five small municipalities built websites in which they present all their electronic services available. One of the aims was with the help of different kinds of marketing to reach special groups of people, like adult students, small companies and politicians.