The purpose of this thesis was to study local bank Offices work with customer satisfaction. A case study concerning two local bank Offices was made, the cases were based on interviews with the managers at the bank Offices. The research questions that we wanted this thesis to answer was how local bank Offices create customer satisfaction among small business customers, and how local bank Offices assess customer satisfaction among small business customers. The study showed that local bank Offices find customer satisfaction among small business customers important and use complaints as the primary source in the process of creating customer satisfaction..

Neighbourhood Offices were established in the municipal of Lund by a decision in the municipal council 1999. During following years four Offices opened in the surrounding villages; Veberöd, Genarp, Södra Sandby and Dalby. By using a goal oriented model and making interviews I study whether the Offices reaches the goals of more effective service, developed IT-support, a stronger local democracy and a better feeling for service. The Offices has improved the information to the citizens and efforts have been made to strengthen the local democracy but more complex matters can not be handled at the Offices today, which is a disappointment for many involved.To explain the result of the evaluation I use Vedungs ?A general theory of public efforts result?.

The base for the study is laid during an internship at a regional office in Brussels. The study initially concentrates on the function and activities of different regional Offices located in Brussels, in order to answer the core question.The main focus is to reveal an eventual change of cooperation patterns between different regional Offices, and in particular the eventual redirection away from a main cooperation between Offices deriving from the same national state.Through an empirical material, based on a series of interviews, an analysis is made using three hypotheses concerning the patterns of cooperation among regional Offices.The notion of a coming change stated by, in particular, two older studies is used as a theoretical steppingstone with the conclusion that a change, in the way Offices collaborate, has taken place..

The aim of this essey was to find out what kind of help problem gamblers can get at social service Offices in the region Västra Götaland in Sweden. We also examined the knowledge regarding gambling problems at social sevice Offices and who the head of the social service Offices regarded having the responsibility for the question of helping problem gamblers. As a last question we wanted to know if the size of the population in the community had an impact on these questions. Central questions in our essey asked are:How much help does the social service Offices in the region Väsra Götaland offer problem gamblers? Who has the responsabilety to help problem gamblers according to social service Offices?What knowledge does the social service Offices have concerning problem gambling?Does the population of the community have an impact on theese questions?This is a quantitative study made as a webbservey to the head of the social service Offices in the region Västra Götaland.

The purpose of this study is to investigate two Handelsbanken Offices and how they work in similar ways when dealing with internal communication. The goal is to answer if and in what way the managers` and the employes perceive their internal communication at the two bank officies. By a comparation between the two decentralisized officies the aim is also to study what differences and/or similarities that exists in internal communications?Are managers and employees satisfied with the communication that flows in the organization? I find it interesting to investigate in wheather there exist a similarity in the internal communication between the managers and the employees since it is a decentralized organization.I have made five semi-structured interviews with two managers at two different Handelsbanken Offices. Additionally two interviews with two employes at one of the Offices and also one interview at the other Handelsbanken office.By the study I have found that all respondents have a positive impression according the internal communication.

The study consist of an investigation regarding the implementation of reassurance policing in Sweden and include a survey conducted among some of the local police Offices in Stockholm County. The aim of the study is to investigate how the police officers working in the local polices Offices experience the implementation of the local police Offices and if the implementation of local the polices Offices matches the police authority´s purpose with the project. The study uses the theoretical framework from political scientist Michael Lipsky calledStreet-level bureaucracy - Dilemmas of the individual in Public services which discuss the role of street-level bureaucrats and their influence in the implementation. Included in the study is also two different perspectives on governing in public sector called top-down perspective and bottom-up perspective. The findings of this paper shows that the police officers are in general positive towards the implementation and that there´s a duality among the police officers regarding the proximity to the citizens..

The four grocery chains Axfood, Bergendahls, Coop and ICA, all providing private labels, dominate the Swedish grocery market. Through private labels, it may be possible to convey an image about the grocery chain's overall brand. Furthermore, it is important that the grocery chain's employees have a fairly consistent understanding regarding the company's image to achieve success.The main purpose of this study is to examine how the intended image the Swedish grocery chains head Offices will communicate through private labels is perceived among the store employees. The study intends to provide an expanded view among the grocery chains' work on internal communications regarding the image of private labels. The research method is qualitative.

The use and attention given to the certification system ?Miljöbyggnad? has increasedin recent years. The system is completely Swedish and was initiated in 2005 by theBygga-Bo-Dialogen. Miljöbyggnad aims to create a healthy indoor environment, reduceenergy consumption and discourage the use of hazardous chemical substances. Thegrades that can be obtained are Classified, Brons, Silver and finally Gold.The work has been to examine three different models and conclude how the designof the models affect the grades in the certification system Miljöbyggnad.

The general purpose of this work is to study how social welfare Offices organization affect accessibility for those seeking immediate financial assistance in the municipality of Stockholm. Accessibility in this study is principally defined by Swedish Law. The study is based on an empowerment perspective. Data was collected by qualitative interviews of officials in eight social welfare Offices. Search path to reach the officials was registered by participant observations.

The purpose of this essay was to inquire how workplace conflicts are managed at a number of public social services Offices in south-western Skåne. This essay's main research questions were: What organizational factors determine how conflicts arise and are managed in a work environment? To what extent are such factors prevalent at the above-mentioned social services Offices? Are certain conflicts typically prevalent in the public social services? If so, what are they? How does the workplace in question manage the conflicts that arise? The inquiry was conducted among the staff of three public social services Offices, applying the vignette method. According to previous research, certain system conflicts are typically prevalent in public sector organizations, which adversely affect the work conditions of social workers at the organization's professional level. Two examples each of this conflict type and of interpersonal conflict were included in the inquiry.

Gender mainstreaming has been an internationally dominant policy since the mid 1990?s. In 2004, the Swedish government decided to implement gender mainstreaming within the Government Offices of Sweden. However, little research seems to have focused on the reasons for an organization's decision to implement gender mainstreaming. Consequently, the purpose of this study is to answer the question why the Government Offices of Sweden have decided to use gender mainstreaming.

In Sweden, responsibility for the collection and recycling of packaging and newspapers lies with the producers. Therefore, the major producers created a jointcollection with 5800 recycling stations. The stations are the responsibility of a coordinating body, Förpacknings och Tidningsinsamlingen (FTI) which ensures Government regulations are adhered to by the producers.In 2006, the Swedish Environmental Protection Agency (EPA) carried out an evaluation of the collection of packaging and newspapers. EPA´s research showedthat 80 percent of households were satisfied with the collection but that there were also shortcomings, including problems with littering at the recycling stations.We have tried to approach the litter issue from different angles in order to suggestpossible measures to reduce the problem. An important aspect proved to be uncertainties regarding the concept of operators.As there are currently many parties involved in the collection process this lead to the issue of who is legally considered as the operator of the recycling stations.

In many of the world's countries, there is a national organization responsible for marketingthat country as a tourist destination. Through their Offices, these organizations work towardsthe creation of effective strategies and a deeper understanding of local markets. Usingqualitative methods such as interviews, observations, and thematic analysis, we managed toinvestigate how the Czech and the German national tourist Offices operate, and whatstrategies they are implementing to increase the volume of tourism. The study focused on theanalysis and comparison of the organizations' goals and communication channels.The results show that the investigated tourist boards operate in a similar manner with smalldifferences concerning choice of strategies and communication channels. These discrepanciescan be partly explained by differences in the organization's ownership forms and theconsequences that follow that fact.

The situation that one can discern on the Swedish real estate market is that while there are several Offices vacant, the need for apartments is high ? the vacancy rate for apartments is non-existent. According to the rebuilding of Skatteskrapan one will realise that the project requires a lot of money, even though it promotes the residential situation. The real estate owner experiences a risk in rebuilding real estates ? whether it will generate good yield or not.

The situation that one can discern on the Swedish real estate market is that while there are several Offices vacant, the need for apartments is high ? the vacancy rate for apartments is non-existent. According to the rebuilding of Skatteskrapan one will realise that the project requires a lot of money, even though it promotes the residential situation. The real estate owner experiences a risk in rebuilding real estates ? whether it will generate good yield or not.