In this study we have examined the possible quality standards and methods for applications with service workshops in the forest industry. The purpose of the methods presented here was to start the work of standarardising the maintenance service in the industry and be of use for service providers in their quality effort.The methods we used to accomplish the study were interviews and field visits together with a comprehensive literature research. Our results are presented in the form of four solution proposals: a standard based on existing SIS standards for terminology and key indicators, checklists that are filled in by mechanics with customer participation, the construction of a instructions database, and the implementation of the method 5s.We believe our suggestions can help the service providers in the four problem areas that we have identified: long term strategy, documentation, recruitment of competent technicians, and standard procedures in their operations. These improvements will be beneficial for both the service provider and the customer..

Uppsatsen skrevs i samband med Konsumentverket och undersöker hurKarlstadsbuss använder sig av service recovery i sitt dagliga arbete.Service recovery innebär att så fort en kund upplevt något negativt i samband med ett företagsmöte så ska denne få återkoppling i form av en ursäkt, pengar tillbaka eller någon annan typ av förmån. Lyckas företaget ge kunden detta så fort som möjligt så förhindrar det att kunden får en negativ bild av företaget som den sprider vidare till personer i sin omgivning.För att få djupare kunskap i ämnet har tidigare teorier om klagomålshantering, service recovery och hur företag kan motivera sina anställda till att vara mer serviceinriktade studerats.Syftet med den här uppsatsen är att studera hur service recovery används i ett kollektivtrafikföretag och hur det tillämpas i hela organisationen.Först studerades teorier inom ämnet och sedan gjordes en empirisk undersökning, uppsatsen är med andra ord uppbyggd enligt den deduktiva strategin..

??The aim of this study was to define students? needs and wishes about the content of a health website. A questionnaire was distributed to 531 students at three different Universities studying two different education programs, of which 98 participated. The research was based on relevant articles, studies and literature. The study shows that students are interested in a health website and there seems to be a demand, among students, to improve their health.

The objective of this master thesis was to study the relation between public green open space and health among adolescents in Uppsala municipality, Sweden. The aim of the study was to investigate if there is an association between the access to green open space in the living environment and adolescent´s health, in terms of fysical activity, self- reported health and overweight. The public health questionnaire ?Liv och Hälsa Ung 2009? provided data together with a map over public green space, where the measure taken into account is the proportion of public green space in the living environment. The study includes 3423 adolescents, 12-19 years old.

Med risk för långvarig stress bland anställda inom socialtjänsten, ställs höga krav på chefer i ett psykosocialt arbete. Då socialtjänst är ramstyrt, söker bistånd samt har svårigheter i prioritering av arbetet ställer detta frågan hur chefer upplever förutsättningen till det psykosociala arbetsmiljöarbetet. Sex chefer inom en socialförvaltning har intervjuats. Intervjuerna analyserades genom en innehållsanalys med ett manifest fokus. Resultaten visar en homogen upplevelse att med rätt inställning finns förutsättningar för ett arbete som gynnar den psykosociala arbetsmiljön.

I denna studie har undersökts personlighet och Health Locus of Control hos 56 kvinnor och män i åldrarna 18 till 65 år, där 30 var svenskar och 26 var tyskar. Undersökningens frågeställning var: Är en eller fler personlighetsdimensioner i Fem-Faktor-modellen relaterade till i vilken utsträckning en individ har Internality, Powerful others eller Chance Health Locus of Control. En NEO-PI enkät och ett Multi dimensionella Health Locus of Control-skalan-formulär administrerades. Resultatet från undersökningen kunde påvisa en signifikant korrelation mellan Openess to Experience och Powerful Others Health Locus of Control samt Conscientiousness och Powerful Others Health Locus of Control. En signifikant skillnad mellan svenskar och tyskar beträffande Powerful Others kunde också påvisas.

Background: Documents and legislation inform us that parts of the public health service of Sweden, at a political level, aim to support people?s sexual health. Statistics show there has been an increase among young woman, seeking help for sexual pain during intercourse. The diagnosis that the media has come to observe lately is vulvar vestibulitis. In general there is a lack of knowledge about the existence of this state of pain and its causes, which impacts woman to get appropriate help and support in time.

The aim of the study is to get a better understanding of leader's reactions in a crisis situation, and to examine whether locus of control and coping strategies can be related to leaders need for social support. The role of a leader in a crisis situation is complex and includes several aspects which must be illustrated to understand the leader's situation. Four leaders have participated in the study. The methods that have been used are questionnaires for measuring locus of control and coping and semi-structured interviews. The results show that search for social support cannot be seen as an outcome of a specific locus of control or coping strategy.

Title: Argument in favour of and against private health care ? A scenario for a future health care with a possibly new Government Authors: Jessica Andersson, Nina Gunnarsson Supervisor: Thomas Danborg Department: School of Management, Blekinge Institute of Technology Course: Bachelor?s thesis in Business Administration, 10 credits Purpose: To describe the problem with privatizing of the health care by analyse the arguments in favour of and against private health care and describe a scenario about a future health care with a possibly new Government. Method: Qualitative Grounded theory method, categorizing secondary facts in order to get the complete picture. Results: The market for private health care will increase by a possibly new Government.

 Nyckelord:Akutmottagning, sjuksköterska, tidsfaktorer, stress, välmående Bakgrund:Stress och tidsbrist är vanligt förekommande inom sjukvården, och arbetet som sjuksköterska på akutmottagning genererar höga nivåer av stress. Syfte:Att undersöka hur sjuksköterskor på en akutmottagning upplever att tidsbrist och stress påverkar deras välmående. Metod: Kvalitativ studie där tolv stycken semistrukturerade intervjuer utfördes med sjuksköterskor på akutmottagningen på Akademiska sjukhuset. Intervjuerna analyserades med latent innehållanalys enligt Graneheim och Lundman samt Aaron Antonovskys hälsomodell. Huvudresultat:Sjuksköterskornas intervjuer resulterade i fyra kategorier och tio underkategorier vilka tillsammans bildade två domäner och ett tema. Kategorier som erhölls var hanterbarhet, meningsfullhet, begriplighet samt brist på hanterbarhet. Sjuksköterskornas välmående påverkades positivt av stress som upplevdes som hanterbar, meningsfull och begriplig, medan välmåendet påverkades negativt av brist på hanterbarhet. Tidsbrist påverkade sjuksköterskornas välmående endast negativt. Slutsats:Tidsbrist påverkade sjuksköterskornas välmående negativt, medan sjuksköterskorna upplevde att stress kunde ha både positiv och negativ inverkan på deras välmående. .

My aim is to examine the special form of interaction between users of the shut-in service and the responsible librarians. My purpose is to examine how mediating of literature can be pictured in correlation with shut-in services. How do librarians describe their experiences of the shut-in service? What roles of mediating can be perceived? How can interaction interpreted in the context of the shut-in service?The material was acquired by doing qualitative interviews of five librarians who works with shut-in service. This study is based on the theory of Åse Kristine Tveit.

Nilsson, P. (2014). Promoting physical activity at a local level, a study conducted at a local health campaign. Bachelor thesis in Public Health science. Department of work- and public health science.

The workplace has a direct impact on the physical, psychological, economic and social well-being of the workers. A healthy workplace leads to increased health among the employees which also makes the employees more productive (Källestål, 2004). A poor working environment can have negative consequences for individuals, companies and society (SOU, 2009:47).This is a qualitative study that investigates companies? view of health promotion and how they practice health promotion in working life. Five private and five public companies, with representatives from the management were interviewed.

    ABSTRACTWidfeldt, M. (2011). Health motivators in the workplace ? a study on the manager?s attitude. Public Health Science C: Theory and method with application and examination paper.

The purpose of this study was to determine if wellness benefits led to any changes in exercise habits among employed postmen. The study was a cross-sectional study carried out by a quantitative method. The collection of data took the form of a questionnaire. The sample consisted of 30 postmen employed at a post office in northern Sweden. The results show that of the postman who use health care benefits, there has been a relatively small change in exercise habits.