Syftet med denna studie är att undersöka hur tjänsteföretag med många kundkontakter samlar in synpunkter och klagomål från deras kunder. Genom att undersöka hur företag motiverar sin kontaktpersonal att ta emot synpunkter, vill vi förstå i vilken utsträckning empowerment används som motivationsteori. Studien utgår från ett ledningsperspektiv och använder ett kontaktpersonalperspektiv för att se om ledningen och kontaktpersonalens världsbild överensstämmer.Metoden har varit fyra kvalitativa fallstudier med kundserviceansvariga och kvantitativa enkäter till kontaktpersonalen i respektive företag.Slutsatserna är att vi har funnit att företagen delvis motiverar sin personal utifrån empowerment och de specifika fallföretagen kan utveckla sin synpunktshantering i syfte att anpassa sig efter kundernas krav..

Bakgrund: Hjärtinfarkt är den vanligaste dödsorsaken bland kvinnor i världen. Män och kvinnor har i regel inte sammasymtom, kvinnor får oftast ont i höger skuldra, känner illamående samt åtstramning vid käkarna. Eftersom hjärtat är starkt förknippat med livet upplever många kvinnor olika känslomässiga upplevelser. Syfte: Syftet var att beskriva kvinnors upplevelser av vardagslivet efter hjärtinfarkt. Metod: En allmän litteraturstudie som grundades på kvalitativa vetenskapliga artiklar gjordes.

The purpose of this report was to investigate how the abiotic factors (temperature, pH, nutrients, oxygen levels and water content) would affect the decomposition of oil-contaminated soil and how a variance in structured soil would affect the decomposition-rate. A minor field-study was made and soil where structured in five different ways (one was a default pile and was used as a reference). The study took place over 137 days and three samples were taken (start, middle, end) and analyzed for aromatic and aliphatic compounds. The result of this study shows that there is a significant difference between all methods for the aliphatic compounds and no significant difference for the aromatic compounds. The abiotic factors that affect decomposition vary from organism to organism, depending on what type of environment it will function the best.

In Sweden you will find the coot chiefly in the southern parts. The species winters in the southern part of the Baltic Sea and along the coasts of northern Europe. The number of coots is heavily decreased by harsh winters. The population of the coots in Sweden is estimated to 20 000 to 30 000 pairs. The region of Dalarna is the random zone for the breeding of coots in Sweden .

Large areas of forests in the tropical region have during the last decades been lost and converted to new land uses while other areas have been degraded into secondary forests. These secondary forests need to be restored and rehabilitation through enrichment planting and liberation may help to speed up the recovery process. The objective of this thesis was to evaluate a rehabilitation method that includes enrichment planting, slashing of weeds and girdling of unwanted trees. The site for the project is situated in Sabah, Borneo in a secondary forest which had been logged and burnt by a wildfire. The project?s goal is to rehabilitate and increase biodiversity through enrichment planting of seedlings mainly belonging to the family Dipterocarpeaceae (dipterocarps).

Yeast and Clostridia is a problem in silage for farmers as contaminated silage may result in poor animal health and milk quality. Clostridia can produce toxins that, when consumed, acts as neurotoxins, it may also cause blown cheeses if the Clostridia contaminates milk. The purpose of this study was to investigate the cause, effect and interaction of yeasts and Clostridia in silage. Clostridia are microorganisms which are strictly anaerobic and consume carbohydrates and protein in the silage. Yeast is a fungus that is facultative aerobic and feed on carbohydrates in the silage.

Gränslöst arbete innebär att ansvaret ligger hos individen och denne själv kan bestämma var, hur och när arbetet ska utföras. Prestationsbaserad självkänsla bidrar till utmattning och sömnsvårigheter och att använda sig av kompensatoriska strategier är ett sätt att hantera gränslösheten. Syftet med studien var att undersöka sambanden mellan prestationsbaserad självkänsla, strategier och återhämtning bland personer med gränslöst arbete. En enkätundersökning genomfördes. Deltagare var 93 män och 47 kvinnor som arbetar på ett privat företag inom säkerhet och utbildning.

The following chapters examine landscape architecture which engages in contested territories with an emphasis on the way in which landscape architecture can engage with the issues of divided cities or landscapes with similar social, cultural and physical properties. The project focuses specifically on the potential landscape architecture has for promoting or aiding in the reconciliation process of these areas, by examining the following questions. How can landscape architecture be used to benefit the peace building process of divided cities and landscapes? How can landscape architecture be used in the process of promoting spatial reconciliation in the case of Belfast? The investigation begins with a description of the background to the project in Chapter 1, which functions as a brief introduction to the urban phenomena that is divided cities. It then goes on to introduce the different methods and data employed in order to answer the research questions in Chapter 2. After introducing the problem and the methodology, a global overview of divided cities is performed in Chapter 3. This chapter is divided into two sections.

The reasons for hypothermia during general anaesthesia are many and varied. The lowered body temperature causes negative physiological effects and leads to discomfort for the animal during the recovery period. This student report is a combination of field study and literature review. In the field study the changes in ambient temperature and the rectal temperature of dogs were monitored during general anaesthesia. The purpose of the study was to see if the body temperature of dogs was reduced during general anaesthesia.

This thesis concerns an energy audit of a food industry. The company's business consists of boiling and peeling shrimps, and producing mayonnaise-based salads. This type of work involves energy-intensive processes, such as steam generation, compression of air and refrigeration of large spaces. These needs are supplied with electricity. Furthermore, the industry is a major consumer of district heating, particularly for heating the supply air in the ventilation system.

The aim of this study is to elucidate factors that effect growth of Sarcina lutea and Bacillus subtilis, exposed to the growth inhibitor SDS (Sodiumdodecylsulfat). Agar diffusion experiments revealed repeated, concentric zones of inhibition and stimulation upon exposure to Sodiumdodecylsulphate or to Amoxicillin. Temperature, nutrient concentration and inhibitor concentration were controlled. Formation of successively repeated zones of inhibition, stimulation, inhibition and stimulation is discussed: ? The extension of the primary inhibition zone is due to the concentration of applied Sodium dodecyl sulphate.? Immediately outside the primary inhibition zone the bacteria have access to diffusing nutrients that have not been consumed in the primary inhabitation zone.? In zones of dense bacterial growth the bacteria may produce inhibiting substances, affecting growth of bacteria in adjacent zones.? In zones of dense bacterial growth the nutrients will soon become depleted, thus affecting bacteria in adjacent zones..

This study was conducted in Kkingo district, west of Masaka, Uganda. It compared soil macrofauna abundance in non-agroforestry farms with that of agroforestry farms. The agroforestry farms had participated in the Vi Agroforestry´s program between 1995 and 2006, and continued on their own after 2006, when Vi Agroforestry left the area. The soil macrofauna is important for soil structure and processes that are contributing to soil organ-ic matter decomposition and nutrient mineralization. They are also predators of potential pests.

In this Thesis the possibilities of designing a larger building that is very energy efficient in the sense that it would not need a conventional heating system are discussed. Solar radiation transmitted through the windows, internal heat from occupants, lamps and electric appliances inside the building and heat recovered from the ventilation system then have to be sufficient for the heating of the building. This study is of general interest since the property company, Akademiska Hus, plans to use this study as a first step in determining if this technique could be used in the future and thus be worth further investments. A building without a conventional heating system of the size investigated in this project has not yet been built.The energy needed for the heating of the building was simulated using VIP+.The conclusions from the study are that it is possible to build large buildings without any conventional heating system. This could be achieved in many different ways, for example by lowering the inside temperature or by using better windows and heat recovery system with higher efficiency.

The main project Dry preservation of source-separated organic household wastes involves a new technique for treatment of biowaste through drying. Investigations are going on to determine how the dried biowaste best can be used to close the natural circular flow of nutrients. The objective of this degree project is to determine if the dried biowaste can be used as a soil conditioner. By restoring the nutrients in the material to the ground, the natural circular flow is closed. A declaration of contents, including the nutrient levels, C/N ratio, pH and the electrical conductivity of the dried biowaste, was constructed and a germination test was done to make sure that the material did not inhibit sprouting.

Dagens moderna organisationer driver vanligtvis en kostsam IT-baserad infrastruktur. De besitter högpresterande funktionalitet och säkerhet för att garantera att de dagliga operationerna fortskrider. Mjukvarubaserade lagringsplattformar är ett alternativ som kan användas för att reducera dessa kostnader. Genom att efterlikna avancerad teknik som redan existerar i traditionella lagringsplattformar kan detta implementeras som mjukvara på commodity hardware i syfte att uppnå samma funktionalitet. Ceph är ett alternativ som numera implementeras och ämnar erbjuda detta val.