BAKGRUND: Kunskap om patienters förväntningar på omvårdnad är av stor vikt för att sjuksköterskor ska ges möjlighet att uppfylla patienternas omvårdnadsbehov. Varje patient är unik och behoven skiljer sig liksom varje patients förväntningar. SYFTE: Syftet med denna studie var att beskriva sjuksköterskors uppfattningar om vilka förväntningar patienterna har på omvårdnad. METOD: Metoden som användes var kvalitativ och nio sjuksköterskor inom sluten vård intervjuades. RESULTAT: Resultatet gav fyra kategorier; kommunikation, delaktighet, smärtlindring och behov.

Aim: Auditors objectivity is an obvious part of auditing, but there is doubts and hesitation in society today because of the corporate scandals that have occurred in recent years. Several researchers suggest that auditors actions and behaviors is connected to the ethical climate within the organization. A relationship that also affects auditors objectivity and independence. This thesis aims to investigate how the ethical climate influence auditors choice of relationship to their clients, by choosing a relational and close relationship or a transactional and distanced relationship. And if the client approach have an effect on the auditors objectivity.Method: A survey was conducted among 232 certified accountants in Sweden.

The aim of this literature review was to put together scientific knowledge about the need of sexuality among elderly people, so that the nurse in the future can use this knowledge in nursing. The research questions that will be answered are: In what extent do elderly people have the need to experience sexuality? In what extent do elderly people have the possibility to practice their sexuality? In what degree do the nursing staff respect and understand elderly people's need of sexuality? How can nursing staff support elderly people in their sexuality? The method used to answer the research questions was analysis and interpretation of ten scientific articles. The results, which are presented within ten categories, shows that elderly people have a need of sexuality. Loneliness, lack of privacy and knowledge and attitudes are factors that affect elderly people's possibility to express their sexuality.

Kommunikationen och därmed informationsutbytet anses utgöra en central del i vården och behövs för att upprätthålla en gynnsam vårdrelation mellan vårdpersonal och patient. Sjuksköterskan ska bedriva en vård som ska främja hälsa, lindra lidande, förebygga sjukdom och återställa hälsa enligt International Council of Nurses (ICN) etiska kod för sjuksköterskor. Sverige och flera delar av världen blir mer mångkulturellt befolkat och detta medför en förändring i vårdandet av dessa patienter, mot ett mer så kallat transkulturellt vårdande. Språkbarriärer inom vården kan försvåra informationsutbytet mellan patient och vårdgivare. Om informationsutbytet inte fungerar kan det resultera i att samspelet brister mellan patienten och sjuksköterskan.Syftet med arbetet är att belysa språkbarriärer mellan patient och sjuksköterska, vilka faktorer som påverkar dessa och vilka effekter de ger på vården.

Title: Time to renovate ? The effect of communication on the relationship between company and customer in a change situationCourse/subject:Busniess administration, Leadership, 15hpAuthors:Fredrik Elghag, Ossian OlssonTutors:Ingemar WictorKeywords:The Million Programme, Communication, Relationship Marketing, Tentant, Landlord.Problem formulation:How does communication affect the relationship between company and customer in a change situation?Purpose:Examining how different parts of a communication process affects customers trust, commitment and loyalty to their company.Theoretical framework:The starting point for the study?s theoretical perspectives have been Morgan and Hunt?s (1994) previous studies on relationship marketing and Laswell?s (1948) communication model.Methodology:The paper is performed with a qualitative research approach and a deductive approach to answer the research question. Personal interviews were conducted with four employees in real estate companies and two tenants in each company stock.Conclusion:We have found that communication affects the relationship between company and customer. Tentants have experinced credibility of businesses is important for them to have a confidence and loyalty in the relationship. .

ABSTRACTAim. To describe intensive care nurses´ experiences of caring for patients with postoperative delirium after heart surgery.Background. Delirium is a common condition after heart surgery. Previous research has focused more on pathophysiology, incidence, etiology, prevention, detection and management, and less on how nurses caring for patients with delirium experience it.Design. A qualitative interview study.Method.

Strong relationships are something that is really important for companies to succeed with, in purpose to increase and protect their market shares. After major research on the subject, it has been found that variables like exchange of relationship, trust, control mutability, satisfaction and commitment are important in the establishment of measuring a relationship. The purpose with this thesis was to: increase the knowledge on how companies measure, and then consequently evaluate, their relationships. To answer the purpose of the study we chose to do a case study at Stadium AB, which is a retailing concern with a high level of customer contact on a daily basis. The conclusion is that trust most likely is the key variable in measuring relationships.

Bakgrund: Anorexia nervosa innebär för en människa svår viktnedgång, som är en konsekvens av dennes rädsla att gå upp i vikt. Omvårdnaden består till stor del av kontrollerad behandling av de fysiska symtomen, vilket kan resultera i en maktkamp då människor med anorexia nervosa inte inser att de behöver hjälp och inte vill bli friska. Detta utmanar skapandet av en vårdrelation. En fungerande vårdrelation är avgörande för patienters tillfrisknande.Syfte: Att beskriva patienters och sjuksköterskors upplevelser av vårdrelationen i omvårdnaden av anorexia nervosa.Metod: Studien är baserad på en kvalitativ litteraturstudie. Informationssökning gjordes via databasen Cumulative Index to Nursing and Allied Health Literature, CINAHL.

The purpose of this thesis was to examine how the build-up of customer relations can be characterized at the end of the industrial selling process and how companies engage their cross-functional selling teams into this relationship building effort. Through a case study of Omega, a multinational company engaged in the selling of products of an industrial character, it was revealed that the build-up and maintaining of the customer relationship is of acute importance, as it presents the company with a window of opportunities. Through its relationship with the customer the company can be able to sell other products, which are related to the original purchase made by the customer. For the company?s competitors the established relationship might also serve as a barrier when attempting to enter the market or increase market share.

Background: Long-term stress can lead to reduced health among nurses which can result in impaired quality of care. Stress in nurses' work needs to be studied in order to prevent stress and impaired quality of care. Aim: The aim of this study was to describe nurses' experience of occupational stress and factors that contribute to occupational stress. Method: The method used was a literature review. Results: The analysis resulted in five themes which describe nurses' experiences of occupational stress and factors that contribute to occupational stress.

Theoretical framework: The Theory of Human Caring by Jean Watson was used as a theoretical framework.Aim: The aim of this literature review was to describe the attitude of nursing patients who go through an induced abortion, from a nurse perspective.Method: This literature review is based on a sample of nine qualitative and quantitative studies, collected in the databases Cinahl, PubMed and PsycInfo. The qualities of the studies were assessed through modified templates. Analysis of the results from the studies was inspired of a content analysis.Findings: The nurses experienced their work as meaningful since they give support to the patient. The nurses felt that their work was justified when the decision to have an abortion was well thought through and they felt respect towards the patient when they were aware of the patient?s circumstances.

ABSTRACTProblems with high turnover in nursing has escalated during the last years both nationally and internationally. according to previous research job satisfaction and quality of care was connected to specific features of the hospital work environement. It was also recommended by Coomber & Barriball (2007) to analyze job satisfaction at ward level with qualitative interviews to get a deeper and more extended insight in which specific features are of importance.The aim of this study was to investigate and describe the experiance of job satisfaction in relation to quality of care from nurses perspective. This study was carried out at an orthopaedic ward with primary nursing as organizational context of care.Two focus group interviews were conducted, they comprised nine nurses with at least two years experiance of primary nursing. A qualitative content analysis with inductive approach was used in order to develop more detailed insights of potential factors influencing work satisfaction at ward level.

Bakgrund: Av Sveriges befolkning har ca 2-4,5 % diagnosen diabetes. Av de diagnostiserade har 10-15% typ 1 diabetes och resterande typ 2 diabetes. Eftersom sjukdomen ständigt ökar så finns dessa patienter överallt. Det finns således stor möjlighet att som färdig sjuksköterska träffa dessa patienter både inom primärvård och slutenvård. Syfte: Syftet med den här litteraturstudien är att beskriva hur en sjuksköterska kan undervisa en patient med diabetes typ 2 för att uppnå följsamhet till egenvård.

Advanced homecare, district nurses experiences, palliative care, quality of life,Advanced homecare is an arranged specialized medical service doing nursing round-the-clock. The care is preformed in cooperation with a multi-professional team formed of different professions. Advanced home care is mostly palliative care. The purpose is to give the patient better quality of life and anticipate, survey and palliate symptoms. The aim of this study was to describe the experiences of district nurses using advanced homecare when nursing patients with palliative care at home.

Postoperativ smärta är en smärta som är förväntad av både patient och sjuksköterska. Mötetmellan sjuksköterska och patient med postoperativ smärta innefattar sjuksköterskans kunskap och fördomar om smärta, samt patientens känsla av utlämnande och upplevelse av smärta. Syftet var att genom en litteraturstudie belysa viktiga faktorer i mötet mellan sjuksköterska och patient med postoperativ smärta. Därtill två frågeställningar; Vad är viktigt för sjuksköterskan i bemötandet av patienter med postoperativ smärta? Vad är viktigt för patienten med postoperativ smärta i mötet med sjuksköterskan? Metod Litteraturstudie med Graneheim och Lundmans analysmetod som verktyg.