Banks find themselves at a highly competitive market where it is important to achieve high customer satisfaction if they want to attract customers and stay competitive. Some studies suggest that the gap between customer expectations and perception within the five quality dimensions influences the customer satisfaction. With SERVQUAL the authors of this thesis have investigated the suggested relationship and have discovered no indications of a relationship between the gap and customer satisfaction. Instead the results indicate that there is a relationship between perceived service and customer satisfaction. The thesis also indicates that the most important quality dimension for the bank customer is reliability.

The aim of this study was to map and date glacial flutings with ice flows deviating from the predominating northwesterly ice flow direction in the southern part of Norrbotten County in northern Sweden, and also to investigate if parts of the glacial landscape are older than previously thought. The traditional view is that most landforms in the area were formed during the late Weichselian (W3). Analysis of the new high resolution elevation model (2 m grid) derived from laser scanning was performed after treating the data with a hillshade tool in ArcMap to reveal terrain features such as flutings. The analysis resulted in a map showing four main groups of deviating ice flows (N-S, NO-SV, SO-NV and S-N) and several westerly ice flows. The majority of flutings with deviating ice flows were found in low terrain.

The social dimension in the EU, explored through the document texts of the Treaty of Rome, the Lisbon Strategy, the Social Policy Agenda and the Swedish Strategy ReportThis paper explores the social dimension of EU social policy, except the aspects of the economic and labour market. The EU documents reveal an underlying line of thought stemming from the alignment of the six founding countries, spearheaded by France, with the conservative corporatist welfare model. As one of four European welfare models, the conservative corporatist model emphasises labour market issues, corporate social responsibility and the subsidiarity principle in EU social policy. It also influences how the texts define the terms social, social policy and social exclusion. The definitions determine how policymakers combat problems such as social exclusion and identify the policy issues to be included in EU social policy.The Swedish Strategy shows how the country is responding to the objectives that it has been assigned by the EU and how it plans to attain them.

This essay is about the Northern Ireland Conflict and the Belfast Agreement. Its focus is on the development in Northern Ireland politics after the implementationof the Agreement which was ratified in a referendum. The essay is a case studywhich analyzes the progress towards an Assembly Government and powersharingbetween the unionists and the nationalists/republicans. The development is analyzed with Robert D. Putnam's theory of Two-Level Games? The essay first analyzes the changes in the unionist society where the opinion towards the agreement has been negative which depends on the concessions made by the unionist.

Arbetets art: Examensarbete, om 15hp inom lärarprogrammet. Vårterminen 2008.

Modern forestry management may disadvantage some mykorrhiza forming fungi because; they are dependent on late successions and cannot survive the constantly recurring breaks in the continuity of their host tree. For this study the specie goliatmusseron (Tricholoma matsutake) was chosen to investigate this possibility. In Sweden T. matsutake is found in greatest amounts north of Örnsköldsvik on glacifluvial sandy soils in association with pine trees and reindeer lichens. Seventy two forest stands where the specie previously had been found were studied; 62 in the northern part of Sweden and ten in the southern. Several indicators were studied to find out if these stands have had a continuity of living trees.

Social housing in Northern Europe and the importance of social and political consideration in planning. Focus of the essay lies on the "burning suburbs" of France, based on literature studies combined with a study visit to Les Minguettes outside of Lyon..

High-performance equine athletes have an energy requirement that often reaches twice the maintenance requirement. Horses are grazers and adapted to a grass diet, and diets high in grains and concentrates are associated with digestive upsets and behavioural disorders. It could therefore be of interest if the energy requirement of a high-performing horse could be met by forage. It is important that the forage have a high concentration of energy so that the horse is able to consume the whole amount of energy needed from the forage without exceeding the maximum voluntary intake. The purpose of this literature study was to investigate if the energy demand of a high-performance horse can be covered by forage produced under Northern Swedish climate conditions.

Social housing in Northern Europe and the importance of social and political consideration in planning. Focus of the essay lies on the "burning suburbs" of France, based on literature studies combined with a study visit to Les Minguettes outside of Lyon..

Convective snowbands is a weather phenomenon that is associated with heavy snowfall in a limited area. They are formed over ice-free parts of e.g. the Baltic Sea when there is a cold easterly airflow over relatively warm water. These convective snowbands can cause large amounts of snow along the Swedish east coast, often causing traffic hazards. Sometimes they can even paralyze an entire community.  In this study, convective snowbands that have formed over the Baltic Sea during the period 1980-2009 are examined, in order to find out how often they occur, what place they are most common and in what month they usually appear.

 The purpose of this essay is to study the republican and socialist Northern Ireland political party Sinn Féin and to examine its legitimacy in the eyes of the citizens of Northern Ireland. Is it possible to have a political agenda that includes violence and still maintain legitimacy? The Irish Republican Army?s (IRA) military struggle was for a long time a part of the party?s political agenda. This strategy has been described as to have a ballot paper in one hand and an Armalite in the other, and successfully made Sinn Féin one of the province?s largest political parties.

Har kyrkan något att ge en människa som söker motvikter till den yttre pågående strävan? Ett svar på den frågan kanske en blick emot kyrkokörsången skulle kunna ge. Många människor går till sina respektive körrepetitioner varje vecka för att ge en del av sin tid åt sången, fortbildningen, förberedelserna inför framträdanden, gemenskapen och vilan från vardagen. Finns där också en upplevelse av en transcendent dimension som än mer motiverar sångaren att ge av sin tid till kyrkokören?Denna uppsats vill ge några aktiva kyrkokörsångares svar på denna fråga.

Social housing in Northern Europe and the importance of social and political consideration in planning. Focus of the essay lies on the "burning suburbs" of France, based on literature studies combined with a study visit to Les Minguettes outside of Lyon..

Social housing in Northern Europe and the importance of social and political consideration in planning. Focus of the essay lies on the "burning suburbs" of France, based on literature studies combined with a study visit to Les Minguettes outside of Lyon..

Social housing in Northern Europe and the importance of social and political consideration in planning. Focus of the essay lies on the "burning suburbs" of France, based on literature studies combined with a study visit to Les Minguettes outside of Lyon..