Bakgrund: För att kunna stilla kunders behov och skapa kvalitet och dÀrigenom vÀrde, krÀvs kunskap. TvÄ teoribildningar som talar om vÀrde och kvalitet respektive kunskap var för sig Àr Service Management och Knowledge Management. Service Management Àr huvudsakligen externt orienterad medan Knowledge Management Àr nÀst intill uteslutande internt orienterad, vilket medför att vissa "spÀnningar" Äterfinns dem emellan. FrÄgan Àr hur dessa"spÀnningar"hanteras i kunskapsföretags vÀrdeskapande. Syfte: Syftet med uppsatsen Àr att analysera vad Service respektive Knowledge Management bidrar till i förstÄelsen för kunskapsföretags vÀrdeskapande.

We aim to investigate the risk exposure against commodity prices in the forestry and paper industry. The intension is also to study the affect that the changes in commodity prices has on a company?s market value..

A major issue that has been a subject for quite some time is whether there will be a scarcity of metals in the bedrock in the future and whether or not we might end up with a problem similar to that of the big oil crisis in the mid-seventies. Following the oil crisis many oil companies started up with risk management to control future risks. This work presents how Swedish mining companies work with risk management to handle risks that might come up in the future due to metal scarceness. How Swedish mining companies look at the possible metal scarceness and if they use risk management in their decision-making process is studied. By doing interviews with Swedish owned mining companies it was found that the mining companies did not see the future metal scarcity as a risk, even though 2/3 of the companies acknowledged the scarceness to be a reality.

In past decades information technology has changed the conditions of organizations, not at least within the industry. Advanced IT systems have become a fact in order to cope with rapid changes in the market and to effectively manage an organization?s knowledge. When organizations became more flexible and customized expectations from customers and stakeholders also become higher. These expectations and guidelines are documented in a company?s management system, which can be designed differently depending on what standards the company chooses to implement.

This master?s thesis seeks to examine how a public library use the intranet with regards to the possibilities that today?s intranet technology offer ? especially concerning functionalities that support information, communication and knowledge exchange in the organization. The purpose of the study is to investigate how employees in one specific public library perceive and use the intranet in their daily work. The theoretical framework takes its point of departure in two complementing models regarding the implementation, development and management of intranets and a model of a multi perspective view of the intranet as a shared information space for content, communication and collaboration. The study is based on interviews with eleven of the intranet users, whom with the aid of an interview guide have been asked questions regarding goals, implementation, content, design, applications and advantages/disadvantages with the intranet.

En sammanfattning av uppsatsen pÄ maximalt 8000 tecken..

En sammanfattning av uppsatsen pÄ maximalt 8000 tecken..

Syftet Àr att studera produktutvecklingsprocessen hos Findus Sverige AB, för att utreda vilken roll marknadsföraren har och hur detta pÄverkar projektets resultat..

Many sources point to the same conclusion; throughout the history the research sphere, mass media, governmental industry policies and public life in common have not paid the same attention to medium-sized companies as to small, new or large companies in Sweden. Yet, there are some researchers claiming the need for the medium-sized companies to grow, becoming tomorrow?s Swedish new large companies. Hence, the need for understanding the specific growth conditions of the medium-sized companies are definitely clear. This study aims firstly to identify whether there are specific requirements and obstacles for growth in connection to being a medium-sized company.

Environmental management officers ? leadership and employeeship in local environmental health authorityThe purpose of this study was to illustrate the working situation of municipal environmental health management officers. This is a qualitative study where I have interviewed ten environmental officers in ten municipalities in Sweden. The interviews were based on a half structured interview guide with questions. I have interpreted the interviews through different leadership theories.

Med denna uppsats har vi utifrÄn ettkonsumentperspektiv, jÀmfört eventuellalojalitetsöverföringseffekter hos co-branding vid en högoch en lÄg engagemangsnivÄ..

Syftet med uppsatsen var att utifrÄn ett projektarbete vid Malmö-Sturup Airport,lyfta fram och dra lÀrdom av grupprocesser ochprojektarbete. Viktiga lÀrdomar Àr att projektarbete ibland krÀver förkunskaper inom process och metod snarare Àn branschspecifika kompetenser. En projektgrupp kan ha mer Àn en roll i arbetet och behöver dÄ balansera dessa roller och relationer. En grupp med kompletterande personligheter nÄr lÀttare effektivitet samtidigt som behovet av koordinator Àr stort. Styrningsverktyg Àr dÀrför viktiga för att skapa struktur.

In this study we have examined how men and women are heard on Sveriges Televisions program Debatt. Debatt broadcast on Sveriges Televison which is a public service broadcaster. Through the use of a quantitative content analysis and a dialogical approach, we have documented how many men and women who speak, how they speak, how long they have the word and the subjects they will be heard in, in the program Debatt. We have investigated the ten last broadcast programs from the fallseason 2011. Every program is 45 minutes long and contains from two to three discussiontopics each time. By categorizing our survey and enter the result in four different tables, we found that the majority, 63%, of those that are heard are men.

The aim of this MA thesis is to examine how users regard and receive the services offered by a specific public library. We also examine what the conception of service means to the users and how they perceive this service being offered by the library. We look upon if and to what extent the service conception depends on contact with the library staff. The methods used are qualitative interviews and analyses of documents directing the library activities. The public library we have examined in this respect is the public library of VÀsterÄs.

It has been found that customers in the home market perceive the retailer?s store image more positively than customers in the host market, even though this study has found that theretailer?s store image is generally perceived very positively by customers in both examined markets. In addition, this thesis has found that there is a significant difference in how IKEA?smanagement and customers perceive its store image. It can also be concluded that IKEA management perceived store image more positively than customers.