The purpose of this essay is to identify costs for providing First-line and Second-line support, and then allocate these cost to different goods and services (cost objects) being supported. The thesis also intends to improve the overall cost awareness in IT settings..

The web sites of Swedish public libraries display a high level of heterogeneity when it comes to design and graphical user interface. The thesis is based on the opinion that the visuals of a public library web site have implications for the user as well as for the library. The design of the graphical user interface influences the attention of the user and his/her ability to absorb information. Furthermore, there is a connection between the visuals and the users opinion about the credibility of the content of the web site, as well as of the organisation itself. The research question is: Which factors may have an impact on the design of the graphical user interfaces of a public library web site? The purpose is to create an understanding for these factors and emphasize them.

Background: During the 2000s, there has been an increased interest in studying business management and strategy implementation with customer focus in public organisations. To achieve business goals it is important to continuously work with strategies to meet customerdemands for increased efficiency and service. Purpose: The aim of the essay is to examine how to work on strategy implementation in a municipal real estate company from a management perspective in order to achieve overall goals. Method: The study?s methodology is a case study based on qualitative telephone interviews that were conducted with representatives in managerial positions from various levels of the company.

The overriding purpose of this graduate thesis is to evaluate if municipalities and county councils can deviate from the legislation of public procurement during procurement of customer choice agreements within the health and social care area. The intention of this Quasi-market is to provide the users with competition in terms of quality rather then the general principal rule of economic value.My conclusion results in a legal situation without rules of general procedure. So far the authorities make their own regulation in the field of customer choice agreements. The problem lies within the authorization of new contractors and their right to make an appeal against resolutions made by the authorities social care divisions.One solution is to legislate within the present law of public procurement. Another way to solve the problem is to create a lex specialis apart from the present public procurement regulation..

During the last decade executive coaching has become an increasingly popular method of management development. Few studies have been conducted within this area, especially in Sweden, and little has been said about the construction of management in executive coaching. The purpose of this master?s thesis is to study executive coaching from a social constructionist perspective, focusing on the construction of management. The two research questions are: How is management constructed in executive coaching? How can we understand the construction of management in executive coaching? Additionally, we identify gender as a social construction of importance and thus include a gender perspective in our analysis.

The aim of this study is to examine how and in what way users of the public participate and affect the archival information that is to be preserved for the future through the examination of three archival projects involving public participation. The study seeks to examine if participation of the public could lead to increased democracy and diversity of information in the archives. The study will be performed through the examination of three participatory archives all tied to traditional archival institutions.The study is based on the theoretical framework of Benn and Gaus and their notions of public and private which they discuss using the key words access, agency and interest. The study also takes into consideration Laura Millar?s theories of social memory as a means for the public good.

Syfte: Uppsatsens syfte Àr att blottlÀgga de antaganden som ligger bakompublic service-begreppet och de konkreta villkoren för SVT. Syftet Àrinte att utvÀrdera huruvida SVT sköter sitt public service-uppdragutan varför det överhuvudtaget finns ett public service-uppdrag ochvilka vÀrden det grundas pÄ.Problem: Vissa vÀrden som finns i public service-begreppet och dÀrmed ocksÄhos SVT, som vilken roll medier ska ha i en demokrati och om de kanförmedla sanningsenlig journalistik, problematiseras som regel inte.Varför anses SVT vara en institution som Àr trovÀrdigare Àn andra?GÄr det överhuvudtaget att erbjuda en ?public service? via televisionsom regeringen menar sig kunna göra?TillvÀgagÄngssÀtt: Denna uppsats tillÀmpar inte den traditionella uppdelningeninnehÄllandes teori, metod, analys och resultat utan diskussioner ochresonemang, teori och analys förenas kontinuerligt. Uppsatsen Àr iförsta hand teoretisk och utgÄr ifrÄn tillgÀnglig litteratur och SVT:sstyrdokument. Med detta som grund förs en kritisk diskussion kringpublic service-uppdraget och dess innebörd.Resultat: Public service existens eller icke-existens baseras i mÄngt och mycketpÄ vilken typ av samhÀlle vi vill ha.

The practice of landscape architectural involves forming the space in our cities and suburbs, as well as the landscape surrounding. The need of exploiting green environment leads up to, among other issues, flood problem during heavy rain and overfed water environments. The problem is partially caused by the shortage of knowledge, how the environment is responding of the innovations made by the city- urban planning and how to get sustainability. Research and knowledge how to take care of our environment, in a natural way, is increasing. The object of the thesis is to propose control and balance in urban wetlands, and discuss the difference a plant design can do. The thesis deals with discourses in the field of landscape architecture, biological diversity, dam construction, limnology, planting design and management, pollution of the environment and urban design practice.

The subject this thesis will investigate concerns the matter of how political ideologies exist within public libraries with a focus on the democratic ideal. Public libraries are part of the political system and we want to show how political ideologies take their shape in public libraries and the possible consequences of this. With the help of three major political ideologies, liberalism, conservatism and socialism we investigate how the democratic ideals of these ideologies are expressed in documents that describes activities the libraries will and have performed. In order to identify these ideologies we use discourses in cultural policy as a bridge between the investigated documents and the political ideologies. As an analytical tool we have developed a model that describes the relation between text, discourse and ideology which we use in our analysis.

Rapporten inleds med en beskrivning av WM-datas Network Management struktur och Reporting Management behov. DÀrefter följer en beskrivning av de tvÄ analys tekniker Datamining och On Line Analytical Processing (OLAP) vilka Àr de mest anvÀnda databasbaserade tekniker. Verktyget Tivoli Decision Support (TDS) Àr ett stödssystem som ska underlÀtta för beslutsfattare inom organisationen. TDS baseras pÄ OLAP ? tekniken och rapporten visar avslutningsvis de möjligheter som verktyget ger avseende WM-datas Reporting Management..

Syftet med denna uppsats Àr att testa olika tradingmodeller inom valutahandel, byggda pÄ tekniska indikatorer, för att undersöka om man kan nÄ en positiv avkastning.Undersökningen omfattar 24 olika modeller, byggda pÄ fyra olika tekniska indikatorer och med tre olika money management strategier. Modellerna testas pÄ fem olika valutapar under tre mÄnaders tid. Slutsatsen Àr att det gÄr att nÄ positiv avkastning och Àven positiv överavkastning med automatiska tradingmodeller om rÀtt indikatorer och money management strategier anvÀnds. Modellernas avkastning Àr mer kÀnsliga för valet av money management strategi Àn för valet av vilka tekniska indikatorer och parametervÀrden som ska anvÀndas..

Syftet med uppsatsen Àr att göra en systematisk beskrivning, utifrÄn ett aktörs- och aktivitetsperspektiv, av Àmnet Crisis Management. Detta för att skapa ett djup och en förstÄelse kring begreppet Crisis Management och dess innebörd i ett svenskt företag. Vi har för avsikt att först utföra en teoristudie för att sedan kunna jÀmföra denna med praktiken, för att erhÄlla den bas som behövs för att diskutera och besvara vÄr problemformulering. Resultatet av ett effektivt Crisis Management blir enligt oss, att Crisis Mangement utgör en psykologisk effekt pÄ företag och dess aktörer. Den trygghetskÀnsla, vilken Crisis Management genererar, föder en sÀkerhet hos företag.

The main purpose of this master thesis is to investigate in what ways library and public preschool cooperate with families with immigrants background in developing and protecting children's languages and cultures in two districts, HÀssleholmen and Norrby, in the community of BorÄs. I want to investigate the parent's meaning of view according to which roles the libraries and public preschools involvement play. The study is based on qualitative interviews. Nine interviews were undertaken with parents who live in these two districts and five interviews with the librarians and preschool teachers who work in the libraries or the public preschools. The study of relevant literature, which describes topics such as psychological aspects of immigration, facts about children with immigrant's background and their language development and multicultural librarianship, provides a basis for the discussion.

The aim of this masters thesis is to examine how the educational work of the Swedish public library was regarded in the Swedish library journal Biblioteksbladet at three different periods of the twentieth century, i.e. the thirties, the sixties and the nineties. Using a theoretical framework from the field of professionalization and a methodological framework of hermeneutics, it is shown that the educational work of the thirties can be described as having a focus on free learning whereas the educational work of the sixties can be described as having a focus on public utility. The educational work of the nineties focuses on the information seeking process of the user. It is noted that this development during the century can be understood as a shift of the cognitive authority of the public librarians.

The aim of this project was to design a furniture that raises thoughts and curiosity about how to relate to people you share furniture with. Luova, a changing piece of furniture for public spaces is a bench where the user can choose the degree of social interaction. Furniture for public spaces has a diverse audience ranging from children to adults. Some come alone, others in group. Some are sitting down for a short time while others stay for longer.