Service recovery innebär företags försök att uppväga kunders negativa reaktioner på ett misslyckande vid leverans av en tjänst. Det här är ett relativt välutforskat ämne, men fokus är nästan uteslutande på kunden och hur den ska hanteras. Kundperspektivet är dock bara en av tre delar som ingår i service recovery. Förutom att göra kunderna nöjda, behöver företag arbeta aktivt med att förbättra processerna samt ge medarbetarna rätt förutsättningar för att hantera misslyckanden och därefter återhämta sig. Det sistnämnda, kallat employee recovery, upplever vi ha blivit bortprioriterat och nonchalerat i en majoritet av tidigare forskning inom service recovery.

To turn the dairy heifers out on pasture is the most natural way for the cattle to get feed. At the same time it is cheap and if it is right treated a feed of high nutritive value. The problem today is to get dairy heifers to grow enough when they are grazing at natural pasture for the entire summer. Therefore, the opinions differ whether pasture is a resource or a problem. The increasing interest of pasture production is due to the fact that you can receive grants for preserving valuable natural assets and cultural landscape elements in the pasture land. A high grazing pressure is necessary to preserve an open landscape and a great variety of species. In the same time the heifers have to supply their nutritive needs in order to grow and be large enough to show heat and be pregnant in right time to calve with a sufficient body size and at an economically right age. This paper includes a literature review on natural pasture, pasture production, and growth of dairy heifers together with own interviews with dairy farmers about their point of view to the pasture husbandry on the farms, how they plan for pasture, look after natural pasture, treatment areas and take care of the calves and heifers. The results indicate that the time it takes and the demanded work are the biggest factors to how and why the farmers do as they do..

This thesis deals with how natural resource teachers in natural resource schools in Sweden work with entrepreneurial learning and entrepreneurship. It is important both for our Government and our agricultural department that entrepreneurship is present in our education. In government´s new reform 2011 for upper secondary schools entrepreneurship is the main theme, but it is not only entrepreneurship as a business company, it is also about entrepreneurship in schools like entrepreneurial capabilities in government´s writ. The purpose of this study is to examine how a number of teachers in natural resource schools are working with entrepreneurial learning and entrepreneurship. I have also asked how the teachers would like to work with these areas.The method I have chosen to use in order to perform this study is qualitative interviews with six natural resource teachers and a pilote interview.The teachers I interviewed are working to provide students with self-knowledge and teaches students to see possibilities and solve problems, which is required for us to create entrepreneurial students and entrepreneurship in education. This is also stressed in several of the literary sources I used..

This exam report has been developed in association with Strangbetong AB, Sweden.The natural gravel that is being used as fine aggregate for concrete production today is an ending natural recourse and the Swedish government has decided to strongly reduce the extraction from the year of 2020. The only reasonable replacement is aggregates from crushed rocks but this material has other properties than natural aggregates. The concrete manufacturers now have to learn how to use these new fine aggregates in a cost effective way in order to ensure the quality of their concrete production.In this project, crushed aggregates and combination of crushed and natural aggregates have been tested with existing formulas for fresh concrete. The two parameters yield stress and plastic viscosity have been measured which gives a good description of the workability of the fresh concrete. Different methods to make measurements on the dry fine aggregates, has also been tested, to find out if there is any correlations between these parameters and the parameters from the measurement on the fresh concrete..

This study shows how to plan a pond with an ecosystem which although it will have turtles living in it will not need to be cared. I will also demonstrate how this pond would be designed to work in the natural landscape on Mallorca. The background to the study is that I am interested to investigate how plants that we in Sweden are using as indoor plants are growing in their natural landscape and how to build a land-scape with them. The study highlights different cleaning-systems that can be used to clean a pond in a natural way. A comparison will be made between the conditions of an exterminated turtle-species which will live in this environment and a species that is easier to care for.

AbstractFood and recuperation has a superior importance in human life and it is hard to deny thedistinction of the food in everyday life. Nutritious food gives energy to benefit activitiesof the day and influences on behavior and performance as well as well being. Themeaning of the terms meal and mealtime are key concepts in this study and the severalbeneficial aspects beyond the physiological function. Inadequate time for the mealmight provide degenerative consequences for individual health and generate outgoingsfor society. The aim of this study was that from an individual perspective describe workenvironment conditions for meals and recovery potential among employees withirregular working hours using mixed methods with both questionnaire and interviews.Four (4) airline employees participated.

This study deals with a Swedish company in a food industry that got affected by product failure, which led to consumer trust crisis followed by media and was needed to be managed. Situation had a negative impact on company?s trademark, which acquired long recovery work by the company. Study is following a case example of Findus problems with having horse meat in their meat product that was supposed to contain beef meat. Study aims to research how the company dealt with situation, through crisis communication and recovery strategies.

Nanofiltration is a proper way of preparation of drinking water. The process has a lot in common with reverse osmosis where a semipermeable membrane is used to separate a pure water flow from the remaining water. A pilot plant was used to ensure that nanofiltration is a suitable technology for a specific waterworks station in Glemmingebro, Ystad. The purpose was also to find out if a pH-adjustment is needed for feed water in a possible full scale plant.  In this case nanofiltration is used mainly to remove sulphate and calcium since the raw water contains concentrations of these substances which exceed the limits for potable water. It is important to receive a high recovery (RC), otherwise the deliviery of water won?t be high enough.

Reading Recovery (RR) programmet är en kompenserande läs- och skrivutvecklingsmetod från Nya Zeeland som utvecklats av Marie M Clay. Vi har under 5 veckor studerat RR programmet genom observationer och intervjuer av elever, föräldrar och lärare på en skola i Nya Zeeland. Detta med syftet att uppmärksamma om och i så fall vilka för- och nackdelar som finns i programmet och vad vi skulle vilja använda oss av i vår roll som blivande lärare. Vi har valt att avgränsa och fokusera vår studie enbart kring för- och nackdelar eftersom detta är sådant vi ser relevant till vårt gällande syfte. Vår studie visar på såväl fördelar som nackdelar vid användandet av programmet.

Reading Recovery (RR) programmet är en kompenserande läs- och skrivutvecklingsmetod från Nya Zeeland som utvecklats av Marie M Clay. Vi har under 5 veckor studerat RR programmet genom observationer och intervjuer av elever, föräldrar och lärare på en skola i Nya Zeeland. Detta med syftet att uppmärksamma om och i så fall vilka för- och nackdelar som finns i programmet och vad vi skulle vilja använda oss av i vår roll som blivande lärare. Vi har valt att avgränsa och fokusera vår studie enbart kring för- och nackdelar eftersom detta är sådant vi ser relevant till vårt gällande syfte. Vår studie visar på såväl fördelar som nackdelar vid användandet av programmet.

The anatomy and physiology of reptiles and mammals are in many ways different, and will therefore possibly complicate anesthetic administration. Lizards are ectothermic and one should keep in mind that a decrease in the lizard?s environmental temperature may result in reductions in anesthetic metabolism. Respiratory depression is a profound problem because lizards lack a diaphragm, making inhalation and expiration completely active processes. This, in combination with cardiac shunting and breath holding makes the effects of anesthesia unpredictable.

Background: There has been a process of de-institutionalisation and mental health care re-forms in Sweden. Social services are, according to the law, responsible for helping persons with mental illness to live a life like others and to participate in the community. The aim of the study was to describe the culture in one of the social services adult day care center for social relations and activities in Stockholm. The aim was also to focus on the importance of the adult day care center for recovery and empowerment from the participants´ perspective. Methods Observations in the adult day care center were combined with four interviews with regular participants.

To reach objectives within EU?s Habitatdirective and the national environmental objectives, more information about semi-natural pastures is required. The expression semi-natural pasture is used for pastures that during the latest time are uncultivated and unfertilized. Semi-natural pastures are important in many respects for example to conserve the biodiversity and for our cultural history. The aim of my study was to compile and calculate the area of semi-natural pastures by use existing sources of information.

This study is essentially based on my own questions concerning contemporary playgrounds. Why are they so unimaginative? What do the children say about them? Is it possible to create playgrounds less constructed, and with more natural elements? This report starts with references to literature studies, personal references and my personal view, and ends with a suggestion for a physical solution for an actual day care centre. The aim is to learn more about how the natural environment affects children, the importance of playing, and try to use this knowledge in a design of a day care centre. My main theme can be summarized in the following question: Why is natural elements in playgrounds considered to be healthy for children? I wanted to create a playground with natural characteristics which I myself would have appreciated as a child.

The anatomy and physiology of reptiles and mammals are in many ways different, and will therefore possibly complicate anesthetic administration. Lizards are ectothermic and one should keep in mind that a decrease in the lizard?s environmental temperature may result in reductions in anesthetic metabolism. Respiratory depression is a profound problem because lizards lack a diaphragm, making inhalation and expiration completely active processes. This, in combination with cardiac shunting and breath holding makes the effects of anesthesia unpredictable.