The relationship between employer and employee is, from a judicial point of view, governed primarily by economic and employment contracts. However, a significant part of the dynamic is also dictated by tacit expectations and promises (so called psychological contracts). The aim of this study was to investigate the relationship between perceived organizational support (POS) and psychological contract violation. Primary hypothesis assumed that there was a correlation between higher perceived organizational support and a reduction of feelings of violation from psychological contract breach. It was also assumed that employment time, sex and past breach experiences correlated with feelings of violation.

Den första januari 1994 infördes lag (1993:387) om stöd och service till vissa funktionshindrade. Ett av lagens syften var att minska de skillnader som fanns mellan olika kommuners stöd till funktionshindrade. Trots detta syfte finns det fortfarande stora skillnader mellan olika kommuner i det stöd som ges till funktionshindrade. Vissa kommuner ger upp till tio gånger mer stöd än andra kommuner. Uppsatsen baseras på den litteraturstudie som jag har gjort med syftet att undersöka vad som kan påverka att personer med funktionshinder får det stöd som de har rätt till.

The objective of this report was to analyse and compare vulnerability and preparation in Swedish municipal drinking water production, in case the commonly used water sources were inoperative. Methods used were a questionnaire and a less extensive study of regulations for water protection areas. The questionnaire was answered by 41 Swedish municipalities. A handful of them were companies co-owned by a few municipalities. Only one out of four municipalities had source protection areas to all their water sources and for many sources the protection was not satisfactory.

The aim of this thesis is to examine whether law reforms in the detailed planning process can be an aspect that gets in conflict with the citizens rights to participate in the Swedish planning through dialogue, and how five chosen municipalities are working with citizen participation. To be able to answer the aim of the thesis a literature study and five semi-structured interviews was performed in purpose to get wide-ranging information from municipal officials working with detailed planning handling. Law changes that aims to make the detailed planning process more efficient has been implemented partly to satisfy the needs of dwellings since the detailed planning process among master builders seems to be slow and inefficient, which to the them means higher costs. The requirement on having a detailed planning program was taken away when the new planning law was adopted year 2011. The planning program was including a moment of citizen dialogue. The case studied municipalities have not been affected in this law change arguing that it?s still possible to bring a program if needed.

Abstract ? ?Customer relationships ? A case study on Nyby Torshälla Riding Club?Date: December 20th 2011Level: Bachelor thesis, 15 ECTSInstitution: School of Sustainable development of society and technology, Mälardalen UniversityAuthors: Linn Ericsson, Elenor Flodin, Emma Jakobsson22nd June 1987 24th April 1987 24th May 1989Title: Customer relationships ? A case study about Nyby Torshälla Riding ClubTutor: Daniel TolstoyKeywords: Relationship marketing, customer relationships, customer loyalty.Purpose: The purpose of this thesis is to analyze how Nyby Torshälla Riding Club maintains their customer relationships. This is to get a deeper insight into how small service companies, in a business to consumer market on a local basis, strategically can work with their customer care.Method: The study was qualitative in its nature and was based on an inductive approach. The primary data has been collected through personal interviews and since the respondents were selected strategically, this means that a non-probability sampling was used. The secondary data that has been used for this thesis was based largely on literature, articles and the Nyby Torshälla Riding Club website.Conclusion: This study indicates how small size service companies can benefit from nurturing their customer relationships.

Background: Older people are a major patient group seeking medical care in Sweden. Several of the elderly are living alone and the main reason for living alone is when the spouse passes away. Loneliness is a factor that can affect quality of life, health and wellbeing. Loneliness is an individual experience, loneliness can be self-chosen but involuntary loneliness can lead to lifelong suffering and feelings of loneliness. Aim: The aim of the study was to highlight the factors affecting loneliness among elderly people within municipal care living in Sweden.

This thesis studies if public libraries in Sweden have taken part ofinformation regarding the Swedish government policy that publicareas are to be made accessible by 2010. Also studied is thesignificance of information and resources on the execution ofaccessibility adaptations at public libraries.The analysis uses Lennart Lundquist?s theory of implementation ofpublic policies, that the person executing the policy needs tounderstand, be able to and want to in order for the policy to besuccessfully executed. The study was carried out through a surveyand the thesis focuses on the factors of understanding and beingable to.The survey was sent by email to all 290 municipal libraries inSweden with an answering frequency of 65%. The results arepresented in table format with explanations.The thesis finds that a clear majority of respondents have hadaccess to information about accessibility adaptations, but thatmuch fewer consider the information clear enough.

In today's society we are used to regularly visit the sport arena to cheer for our favorite team, we go to the cinema to enjoy a good movie or maybe to the theatre to experience a grand performance. It has become far more common in the last years to buy tickets to these kinds of events online. To make sure that the customer will keep on buying their tickets from the online booking companies the booking experience itself has to be hassle-free and easy to understand. The customer will most likely, if possible, avoid the website if the booking itself is experienced as having problems and insecurities.  The purpose of this study is to determine some of the most fundamental designs and functions of online booking websites today as perceived by the general public.

The purpose of this study is to investigate how the Swedish municipal welfare system, in their capacity as discourse makers, construct Intimate Partner Violence (IPV) in the relationships of Lesbian, Gay, Bisexual and Transgender (LGBT) people. A discourse analysis of their official plans of action regarding IPV and the information directed towards their citizens through their webpages showed that the discourse surrounding IPV revealed a gender dichotomy, where the victim was mainly constructed as being female and the perpetrator as male. As a consequence of this, gay and bisexual men were rendered invisible from the discourse surrounding victims of IPV, although they could be included in the construction of perpetrators of it. Lesbian and bisexual women were often included in the understanding of victims of IPV, but in the discourse surrounding perpetrators of it they were made invisible. The discourse about IPV also excluded the experiences and vulnerability of people who identify as being transgendered.

This study is based on discussions among Swedish brass teachers about teaching other brass instruments than their main instrument. Why do some choose to teach only with the help of their main instrument while others use their secondary instruments as well? What are the advantages and disadvantages and how do they look upon other ways of thinking in this matter?In addition, the study examines brass teachers? views on the balance between pedagogical and instrumental skill, as well as their views on teaching sound, technique and expression in relation to the age of the student.A questionnaire was used and anwered by 24 teachers with teaching experience in municipal music schools ranging from 7 months to 35 years. The results indicate that pedagogical skill is always important, whereas the importance of instrumental skill increases as the student gets older and more experienced. The advantage of teaching with the help of the main instrument is that one always keeps a high musical and technical level.

The purpose of this thesis is to investigate and clarify the facts surrounding one of Vattenfall's district heating plants; The "solar field" and associated rock cavern in Lyckebo, Storvreta. The plant was built in the '80s by the formerly municipal utility,Uppsalakraftvärme AB, as an experimental building. A ground water filled cavern would serve as seasonal storage of solar heat from an adjacent solar field. Since both the energy company and the facility itself has undergone major changes over the past 30 years, there was a great need to gather facts in order to provide a picture of its current condition and potential for continued use. The thesis investigates the plant's history and problems with the rock cavern losses, and how the operation developed. It also presents the calculations regarding the possibilities of again supplementing the facility with solar energy - which is not the case today - as well as the economic conditions for it. Regarding a re-launch of solar energy, primarily a concentrating solar collector has been studied, as it has the advantages of an integrated control system.

This masters thesis is a study of official political documents in order to discuss privatisation and the Swedish public libraries. In the 1990s public libraries became placed on contractors, and that was said to be one form of privatisation. The main issue for this study concerns driving forces and obstacles for privatisation of public libraries. Another issue concerns advantages and risks. We will also discuss how the future of public libraries will be in this context.

ABSTRACT This essay is about traffic analysis of Web servers. The purpose is to investigate if companies analyse the traffic on the Web server and if they use this information to create more than simple statistic reports. The questions that we will answer are the following: ? How common is traffic analysis on the Web server among companies? ? Is the Web administrator limited in analysing the Web traffic, if the company has the website on a Web hotel? ? Does the company uses the results they get from analysing the traffic on the Web server for updates and changes on the Web page? To answer these questions we made a questionnaire investigation by telephone interviewing the companies? webmasters. The extent of the investigation was 20 companies in Blekinge.

The Internet is a constant source of information about the world and has contributed to the globalization of texts and pictures. A part in the tourists process of consumption involves looking at pictures and read about places that create an image of places that they have never been to. Websites are therefore important as a first impression and it is here that places are being represented. Places are created on the Internet and the Australian outback is an example of this. The study is interesting because it can be used to understand the relationship between people and places.

The purpose of this study is to describe how the employee appraisal is perceived by managers, employees and representatives from human resources departments. The empirical material con-sists of 15 interviews: respondents were two representatives of the human resources departments, four unit managers and nine employees who work at a state institution or municipal management. In the study, I adopt a sociocultural perspective, with the communicative relational perspective. The latter is a special education perspective in which the interpenetration of participation, com-munication and learning emphasized.The result shows that the majority of employees would like to see that the talks will be held more frequently than once a year. One of the managers has in cooperation with his co-workers devel-oped a model based on that each year, in addition to salary talks, have an individual conversation, a conversation with each group and individual follow-up talks.