Since the nineties the words customer, effectiveness and quality have become part of everyday school life. Municipalities? makes regular customer surveys to measure both independent schools as municipal schools ' quality. A common method for customer research and background studies is that parents and students are asked to respond to simple Web-based surveys. Customer satisfaction and/or customer dissatisfaction options are presented in tabular form, based on the percentage that expresses a particular position within a query.

The aim of this paper was to study incoming complaints to The County Administrative Board in Västra Götaland during 2011 and examine if it was possible to see a connection between warranted and unwarranted complaints and informer, animal species and type of inadequate. In Västra Götaland, a complaint is classified as warranted if the inspection leads to a reprimand, whether it regards what was reported or not. Data were collected during three weeks through The County Administrative Board´s record system Platina and a total of 456 complaints were studied. The parameter ?complainant? was categorized into four groups according to The County Administrative Boards own division; public with the subgroups anonymous and non-anonymous, animal health staff and others.

With the rise of the internet especially and information- and communication technology in general, the opportunities for fast and effective communication and sharing of information have proliferated. In relation to the new technologies, the citizens? demands on organizations? communicative efforts have increased. Today?s citizens have high standards regarding transparency, the opportunity to dialogue and have hopes to influence the public sector.

The aim of this study was to examine the experience, knowledge and attitude to mandatory reports of mistreatments amongst first line managers and assistance nurses in municipal elderly care. The following questions were at the center of the analysis: how do the different professional groups view having to report their own organization? How can various factors affect the mandatory reporting of mistreatments? What knowledge do the different professional groups have of mistreatments and mandatory reporting? A qualitative research method was used to examine these questions in the form of semi structured interviews and a small document study. The interviews were carried out with assistance nurses and first line manages in elder care, we interviewed four respondents from both professional groups. The interviews were then transcribed and coded with help of a content analysis.

The purpose of this study is to survey which competences and personal qualities the labour market, for students with examination from the Coaching and Sport management education at Vaxjo University, require. Furthermore I want to find out if the employees, videlicet the ex students, consider that their competences differentiate in relation to other employees in the organization which not have this education.In the study a qualitative investigation method has been used where ten interviews have been implemented. The interviews have been carried out within five conceivable work areas to a student with examination from the Coaching and Sport management education at Vaxjo University. The work areas are sports association, sports union, municipal activity with sport and leisure time connection, company with health care connection and company without any kind of sport connection. Five of the persons being interviewed are ex students that now are employees within any of the elected work areas.

The main purpose of this study is to investigate to what extent municipalities in Sweden use democratic innovations to include citizens in the decision making process. Along there are three research questions:? What different forms of democracy innovations are Swedish municipalities applying in order to increase the civic participation between elections and what forms are dominant?? What potential influence in decision-making are citizens getting through these democratic innovations based on the results?? Based on the results ? in what ways is the democracy innovations used in municipalities challenging representative democracy? The method used to fulfill the purpose and answer the research questions is a web survey including 287 of 290 (in total) municipal websites. The theoretic framework includes a model which is called ?Smith?s ladder of participation? and is influenced by the research of Graham Smith and Sherry Arnstein.

I dagens föränderliga omgivning har det blivit allt vanligare för små och medelstora företag att samverka i nätverk (SME nätverk) för att möta kundernas mer komplexa och specifika krav. SME nätverk är en frivillig, avsiktlig sammanslutning av relativt homogena, små och medelstora företag som arbetar tillsammans under ledning av en styrgrupp, för att nå affärsspecifika mål. Oavsett storlek eller antal medlemsföretag i ett SME nätverk är det nödvändigt med struktur och styrning. Det är viktigt för nätverkets utveckling att tillsätta en styrgrupp, vars främsta uppgift är att övervaka medlemsföretagen så att de resurser som nätverket tilldelats genererar önskade och utlovade prestationer. Övervakning har i studier visat sig vara absolut nödvändigt för att motverka medlemsföretagens naturliga instinkt att konkurrera med varandra.

Syftet: Syftet med studien var att beskriva hur omvårdnadspersonal inom kommunens särskilda boende och korttidsboende upplever att vårda personer i livets slutskede.Metod: Studien bygger på åtta kvalitativa intervjuer med undersköterskor. Datainsamlingsmetoden baserades på Critical Incident Technique och som analysmetod användes kvalitativ innehållsanalys. Resultat: I intervjuerna framkom att samarbetet till de övriga i teamet och närstående hade en stor och avgörande betydelse för hur vården utvecklades. Omvårdnadspersonalen kände ibland att sjuksköterskan saknades i vissa omvårdnadssituationer. Fördelning av personal under dygnet bidrog till kontinuitet i samverkan.

SammandragMed detta arbete vill jag titta på de största skillnaderna mellan en kommunal-, en Montessori- och en Waldorfskola med inriktning på deras engelskundervisning. Detta för att få inspiration till olika sätt att undervisa elever i problem på, i framförallt engelska. För att kunna se de största skillnaderna och likheterna mellan den kommunala skolan, Montessoriskolan och Waldorfskolan började jag med att studera vad som finns skrivit om dem i litteraturen.Efter att ha gjort detta valde jag att ta kontakt med en skola av varje sort. Jag besökte de tre skolorna under två dagar vardera under tre veckors tid. Under de två dagarna satt jag med i klassrummet och tittade på hur undervisningen såg ut.

As a small and land scarce country, effective waste management is ofoutmost importance in Singapore. In this study the production of biogasthrough anaerobic digestion from the organic fraction of municipal solidwaste (OFMSW) was compared to incineration of the waste. At the momentalmost all of the OFMSW in Singapore is incinerated. Three differentscenarios were compared to the reference scenario (incineration): one with alarge scale biogas plant that can treat half of all OFMSW in Singapore, onewith a medium scale biogas plant about 15 times smaller than the large oneand one with a small scale biogas plant that can treat waste from e.g. ashopping center or a food center.By using life cycle assessment (LCA) the different scenarios were comparedin terms of global warming potential (GWP), acidification, eutrophication,energy use and land use.

The aim of this two years master thesis in Library and Information Science is to examine how librarians and library managers in the three Stockholm suburbs of Alby, Fisksätra and Rinkeby think and reason about the role of public libraries in the integration process. The aim is also to examine whether their perception differ from that of local politicians at the municipal level. The theoretical framework is Marianne Andersson and Dorte Skot-Hanses model for analysis of the local library profile, and Jose Alberto Diaz theory on the integration process. The method used is qualitative interviews. The interviews were recorded and the content was analyzed using qualitative content analysis. The results of this study show that the library services in the three suburbs, rather than being stipulated by the legal demand for special services towards immigrants, are based on the needs of the local population.

Bakgrund: De äldre i Sverige blir allt fler och allt äldre. Många får leva ett friskt och aktivt liv som äldre och andra drabbas av sjukdom och ohälsa redan i ett tidigt stadie av ålderdomen. Sjuksköterskan inom kommunal hemsjukvård ansvarar idag för ett stort antal patienter och har inte möjlighet att gå ut och träffa alla sina patienter dagligen. Det krävs därför att många av de hälso- och sjukvårdsuppgifter som förekommer ute i patienternas hem utförs av delegerad hemtjänstpersonal. Deras ansvar har ökat och de står ofta ensam ute i hemmen med beslut om när patientens hälsotillstånd kräver kontakt med sjuksköterskan.Syfte: Syftet med studien var att beskriva hemtjänstpersonalens upplevelser av att arbeta med delegerade hälso- och sjukvårdsuppgifter.Metod: Åtta Narrativa intervjuer genomfördes vilka analyserades med kvalitativ innehållsanalysResultat: resultatet visar hemtjänstpersonalens upplevelser av att arbeta med delegerade hälso- och sjukvårdsuppgifter.

The purpose of this investigation was to study what students in in the first year of the social science program in high school think about the guidance they had access to during their time at primary school. This is to ensure that it the guidance students are entitled to and contribute to the development of the business. The survey was conducted at two different high schools in southern Sweden. A total of 57 students participated in the survey. The results show that 46 and 29 percent of students at the two schools did not feel they had the information they needed for their upper secondary school The results proving what previous research reached that students selection process can lead to stress and uncertainty associated with the choice to high school. The results of the present study showed that girls in particular have high standards for themselves and experience stress and anxiety associated with their selection to a greater extent than boys.

This surveys hypothesis is based on the notion that all citizens have the right to access information of the municipality they live in. The aim of the study is to examine how residents of Vilhelmina municipality take note of the current information, and also how they would proceed to access information in the future. In order to conceptualise the results these following theories were used: digital divide, digital immigrants, digital native, uses and gratification theory, social capital, communications strategies and two-way communication. The survey is conducted with four focus group interviews and one separate interview with a person working at the municipal office. The focus groups were divided into age categories in order to see the similarities and differences between the groups' media habits and preferences of future communications.

Problem: Kvinnor har länge varit underrepresenterade i styrelsesammansättningar runt om i världen. Sverige är ett land som främjar likvärdighet och anses därför vara ett av världens mest jämställda länder. Andelen kvinnor i svenska styrelser har ökat under de senaste årtiondena, men trots detta är de svenska bolagsstyrelserna inte jämställda. Ibland används argumenten att fler kvinnor i styrelsen ökar lönsamheten och effektiviteten i bolaget i syfte att öka kvinnoandelen. Till följd av detta har det internationellt genomförts många studier för att undersöka om bolag med heterogena styrelser har bättre lönsamhet än bolag med homogena styrelser.