Title: Multi channel publishing: a qualitative study on how Norrköpings Tidningen publishes news in multiple channelsAuthor: Roland AlbinssonThesis supervisor: Per-Anders ForstorpBackground: In this day and age, the media is omnipresent and a part of our daily life. The phenomenon of media convergence can be traced back to the birth of the internet, and today all of the major newspapers have a website of their own. As a result of multichannel publishing, consumers have a wide range of tv channels to choose from, but there is still uncertainty as to whether more channels automatically equates to more and better news. There is no doubt about the fact that multi channel publishing is a necessary survival skill for media conglomerates today, but effects such as news recycling and the concentration of ownership are in conflict with the consumers? availability demands.Purpose: The purpose of this thesis is to, by means of a case study, describe how NT?s multi channel publishing is an expression of media convergence, as well as to study how the news are affected by multi channel publishing.Research procedure: This study is based on three different research methods, observations, text analyses and qualitative interviews.

The research done in the field of product completeness/incompleteness is limited. The lack of research causes a knowledge gap in the retailing industry, concerning the actual effects on consumer choice, as well as on the overall store evaluation. This report tests the current theories of the subject, and also further aim to explore the effects of completeness/incompleteness on consumer's product choice. The results display an inconsistent effect on consumer's product choice when the completeness/incompleteness in a grocery store is tested. Some products benefit by being incomplete, while others show no such effect.

Relationsmarknadsföring har idag blivit en central del i många företags marknadsföring. Kort sammanfattat är relationsmarknadsföring ett marknadsföringssätt som fokuserar på att etablera och utveckla relationen till kunden. Eftersom en konsument idag, bland annat med hjälp av Internet, har tillgång till väldigt mycket information ökar medvetenheten och ger kunden en större möjlighet att välja var och av vem hon ska handla. De konventionella marknadsföringsmetoderna blir alltmer ineffektiva och företagen lägger istället mer energi på att skapa en relation till kunden som individ. Inom modebranschens detaljhandel syns detta tillvägagångssätt i form av kundklubbar, nyhetsutskick och den personliga interaktionen i butikerna.

Title: Multi channel publishing: a qualitative study on how Norrköpings Tidningen publishes news in multiple channelsAuthor: Roland AlbinssonThesis supervisor: Per-Anders ForstorpBackground: In this day and age, the media is omnipresent and a part of our daily life. The phenomenon of media convergence can be traced back to the birth of the internet, and today all of the major newspapers have a website of their own. As a result of multichannel publishing, consumers have a wide range of tv channels to choose from, but there is still uncertainty as to whether more channels automatically equates to more and better news. There is no doubt about the fact that multi channel publishing is a necessary survival skill for media conglomerates today, but effects such as news recycling and the concentration of ownership are in conflict with the consumers? availability demands.Purpose: The purpose of this thesis is to, by means of a case study, describe how NT?s multi channel publishing is an expression of media convergence, as well as to study how the news are affected by multi channel publishing.Research procedure: This study is based on three different research methods, observations, text analyses and qualitative interviews.

Många av dagens dator och TV-spelsljud är anpassade för högtalaruppspelning, i många fall även flerkanalssystem som 5.1 surround och liknande. Få spel är anpassade för uppspelning genom hörlurar och för att få en bra ljudlokalisering i hörlurar behövs ofta någon form av surroundhörlurar. Vi tror att man kan skapa trovärdig (Riktnings)återgivning av ljud i hörlurar genom bara två ljudkanaler genom så kallat binauralt ljud. Vi kommer i detta arbete att beskriva de faktorer som spelar roll i vår stereohörsel, varför de fungerar samt vilka svagheter som finns i detta system. Vi kommer att skapa ett system för att behandla realtidsgenererat binauralt ljud för spel och beskriva de verktyg vi valt och den generella arbetsprocessen.

Smartphone applications, or apps, are an increasingly important part of omnichannel retailing. While the adoption and usage of apps for communicating with consumers has grown exponentially over the past few years, there is little academic research in this area. The primary purpose of this thesis is to describe how the involvement in a product category affects consumers' intention to use a retailer-branded smartphone application during their shopping trip. Drawing upon recent IS-literature with models TAM and UTAUT, our results indicate that product category involvement constitutes an important factor on the intention to use a retailer-branded smartphone application. By viewing involvement as a multidimensional construct, our study shows that the degree of hedonic and expressive value a product cateogry provides consumers with has important effects on intention, and these relationships are not moderated by consumers' age.

Många av dagens dator och TV-spelsljud är anpassade för högtalaruppspelning, i många fall även flerkanalssystem som 5.1 surround och liknande. Få spel är anpassade för uppspelning genom hörlurar och för att få en bra ljudlokalisering i hörlurar behövs ofta någon form av surroundhörlurar. Vi tror att man kan skapa trovärdig (Riktnings)återgivning av ljud i hörlurar genom bara två ljudkanaler genom så kallat binauralt ljud. Vi kommer i detta arbete att beskriva de faktorer som spelar roll i vår stereohörsel, varför de fungerar samt vilka svagheter som finns i detta system. Vi kommer att skapa ett system för att behandla realtidsgenererat binauralt ljud för spel och beskriva de verktyg vi valt och den generella arbetsprocessen.

The purpose of this master thesis is to understand how busy moms experience their grocery shopping trips and the in-store environment. In gaining this knowledge, we aim at being able to suggest ways to improve the grocery shopping experience of busy moms; and present insights that can help food retailers in targeting this consumer group in-store. Methodology: We use an iterative approach, and work with photo elicitation interviews. We let our respondents capture their experiences in photographs, which then aid in recalling their memories in follow up interviews. Theoretical perspective: We base our theoretical perspective on environmental psychology where we use the original M-R model, and include personal and situational variables suggested by Bäckström and Johansson (2006); where the latter variable includes the views by Turley and Milliman (2000).

Due to the harsh competition among Swedish food retailers, in-store marketing is a crucial component in the stores marketing strategy. In an attempt to differentiate among its competitors, COOP Sweden has begun to use concave store shelves. Although the food retailing industry is one of the most studied, no research has been conducted on the concave store shelves. The objective of this study is to describe how these shelves effect the customer perception of the assortment, their experience of the store environment and their buying behavior. An S-O-R framework is used as an overall basis in order to outline the effects investigated in this paper.

Thesis purpose: The purpose of this thesis is to determine how a technolo-gically enhanced shopping tool, synergizing eCRM tech-niques with personalized promotion at the point-of-sale, can increase customer loyalty by considering perceptions of current grocery retailer loyalty programs in Sweden. Methodology: An exploratory research was undertaken in the light of a qualitative method collecting primary data through focus group interviews. Theoretical perspective: The major considerations regarding theoretical aspects, for this thesis, can be addressed by Behavioral/Attitudinal loyalty and Relevance of Promotion. Empirical data: The empirical data, in regards to primary data, was ga-thered based on four focus group interviews. Conclusion: The conclusions of the thesis imply, that in order to make a loyalty program successful, it needs to firstly be conven-ient for the customer; easy to join, and provide an easy and time efficient display at the point-of-sale.

Thesis purpose: The aim of this paper is to extend the knowledge of what influences the purchase decision of functional food in the store. By applying the M-R model in a new setting - the dairy department in grocery retailing in Sweden - and adding variables related to health attitudes, the aim is to contribute to existing research concerning in-store purchase decision making and store environment as well as consumer attitudes. Methodology: This thesis employs a quantitative strategy with a deductive approach and data has been collected with questionnaires. Theoretical perspective: Environmental psychology serves as an overarching framework where, more specifically, certain aspects of store atmospherics and some variables concomitant to health attitudes provide the theoretical base. Empirical data: The empirical data consists of customer purchasing a functional food product, Proviva, and this is contrasted with a test group, Bravo.

The purpose of this study was to investigate and compare how and why consumers of different ethnic backgrounds value and prioritize product attributes among food in certain ways. We expected to find culturally bound attitude differences and our aim was to relate those to, and challenge, present knowledge of information structures. Consequently, we also aimed to use this new knowledge of attribute attitudes in connection to assortment variety theory, as attributes constitute important motives to how consumers perceive variety. A theoretical framework was constructed to suit our purpose and function as an analytical tool, consisting of Culture perspectives, Information structures (product attributes), and Assortment variety. In this thesis we focused on attitudes and consumer perspectives and excluded actual behaviour and the retailing perspective.

The purpose of this study is to analyse how a distribution and sale-network for quality softwood lumber should be designed to fit sawmilling companies? business concepts, and at the same time satisfy customer needs regarding delivery time and quality aspects. This thesis work is a case study based on a sawmilling and retail company in Sweden. AB Karl Hedin is a private owned sawmilling company with 500 employees. The company?s turnover is 1500 million SEK, it includes 4 sawmills, 16 builders merchants stores and a packaging company.

Utvecklingen av modern teknologi går framåt i en rasande takt och de fysiska butikerna behöver skapa unika lösningar vilket gör att de kan locka konsumenter med både emotionella och funktionella shoppingvärden. Internetbutikerna lockar med deras tillgänglighet, vilket har lett till att de flesta detaljister idag har en webbshop. Flera detaljister har även börjat integrera deras onlinebutik med deras fysiska butik genom användning av surfplattor i butikerna; vilket har banat väg för omnichannel. Syftet med uppsatsen är att undersöka om teknologins möjligheter och fördelar går att kombinera med den fysiska butikens företräden i säljprocessen. Författaren har undersöka hur ett framtida butikskoncept kan komma att se ut.

ForskningsfrågorPå vilka sätt visar företag inom detaljhandeln tillit eller brist på tillit till sina kunder i servicelandskap?På vilka sätt upplever kunder att företags visade tillit eller brist på tillit i servicelandskap påverkar deras relationer med företagen?SyfteSyftet med uppsatsen är att ge en ökad förståelse för hur kunders relationer med företag inom detaljhandeln påverkas av om företag visar tillit eller brist på tillit i servicelandskap. Det kommer att uppnås genom att analysera servicelandskaps utformning samt kunders upplevelser av hur företag visar eller inte visar förtroende för sina kunder i servicelandskap.MetodUppsatsen utgår från en kvalitativ undersökningsmetod och präglas av en abduktiv ansats. Eftersom syftet berör de tre huvudbegreppen servicelandskap, tillit och relationer har respektive begrepp behandlats under enskilda kapitel. I varje kapitel som behandlar respektive begrepp presenteras teori och en analys av empirin som har samlats in med stöd av fokusgrupper samt semi-strukturerade intervjuer.SlutsatsFöretag inom detaljhandeln visar brist på tillit till sina kunder i servicelandskapen främst genom inlåsta varor, övervakningskameror samt att låta personalen övervaka kunderna.