I en bank möts oftast kunder av kölappsapparat och får därefter sätta sig i väntan på sin tur att bli betjänad av en bankrådgivare. Ett alternativ till detta är att använda en kundvärd för att ytterligare påverka kundens känslor och tillfredsställelse. Söderlund och Rosengrens (2008) studie visade att en anställds leende kan påverka en kunds nivå av tillfredsställelse efter besöket men också känslorna av glädje och upprymdhet (Mehrabian & Russel, 1978). Studiens syfte är att beskriva hur en kundvärds emotionella (leende kundvärd) respektive professionella (icke-leende kundvärd) bemötande påverkar kunders nivå av kundtillfredsställelse på en bank. Swedbank i Karlstad har idag en kundvärd och dennes påverkan skall beskrivas med användning av en kvantitativ enkätstudie.Kundernas nivå av tillfredställelse visade sig påverkas positivt av ett emotionellt bemötande.

The EU guarantees the free movement of persons. The citizens of the EU Member States have the right to move freely without barriers within the EU borders and this result in an integration of the peoples in Europe. The integration result in several international family relationships. It is not unusual in the present situation that families have international relations. For example, spouses in a married couple may have different nationality.

I en bank möts oftast kunder av kölappsapparat och får därefter sätta sig i väntan på sin tur att bli betjänad av en bankrådgivare. Ett alternativ till detta är att använda en kundvärd för att ytterligare påverka kundens känslor och tillfredsställelse. Söderlund och Rosengrens (2008) studie visade att en anställds leende kan påverka en kunds nivå av tillfredsställelse efter besöket men också känslorna av glädje och upprymdhet (Mehrabian & Russel, 1978). Studiens syfte är att beskriva hur en kundvärds emotionella (leende kundvärd) respektive professionella (icke-leende kundvärd) bemötande påverkar kunders nivå av kundtillfredsställelse på en bank. Swedbank i Karlstad har idag en kundvärd och dennes påverkan skall beskrivas med användning av en kvantitativ enkätstudie.Kundernas nivå av tillfredställelse visade sig påverkas positivt av ett emotionellt bemötande.

The Swedish Armed Forces tend to ask themselves if it is sufficiently multinational interoperablefor participation in international operations. An equally valid question today should be whether theSwedish Armed Forces are sufficiently nationally / internally interoperable, between their branchesof service, to be able to conduct independent operations based on the joint warfare theory.The lack of ability to joint warfare in the armed forces in general and the Swedish Armed Forcesspecially constitutes the essay´s fundamental problem. By using Codners and Sjöbloms custominteroperability theory, the Swedish Armed Forces documents were analyzed to highlight anyweaknesses related to joint warfare and national interoperability between Ground and Air Forces.The survey shows weaknesses linked to the custom theory and Swedish Armed Forces governingdocuments. The ability of a national interoperability is limited between Ground and Air Forcestoday, mostly because of weaknesses in the Swedish Armed Forces strategic concept which doesnot describe the importance of joint warfare at all levels sufficiently. This leads to deficienciesreflected in doctrines, regulations, technology, techniques and exercises.

Tasmania is a state in Australia, and is also the country?s largest island. It is separated from the main land by a 429 kilometer wide strait. Every year, a large amount of people, cars and goods are transported to the island using a government owned ferry line, which generates approximately 300 million Australian dollars to the state?s economy ,every year. This bachelor thesis investigates the possibility of reducing the fuel consumption for the ferry traffic to and from Tasmania, which would also reduce the overall cost.

The degree project has been implemented abroad in Brisbane, Australia. A literature study has beenperformed parallel to the practical work within the subject »Corporate identity through graphicaldesign«. In this study deeper research has been made concerning the establishment and manifestationof a corporate identity and its program. The knowledge given from this study has been put into practicethrough two larger projects.The first project was carried out at De Pasquale, advertising agency in Brisbane, where a corporateidentity program was designed for a new company. The company is a fitness centre, called KnockoutFitness, which specializes in different types of boxing training sessions such as Boxing, Thai Bow andBoxercise but also Aqua aerobics.

Redan under hösten 2007 började den finansiella oron sprida sig på finansmarknaden. Detta medförde att den finansiella sektorn fick svårare att finansiera sin verksamhet. Under krisperioden fick staten gå in med likviditetsstöd för att rädda bolaget Carnegie & Co. Carnegie & CO:s situation komplicerades av Finansinspektionens tillbakadragande av tillståndet att bedriva bank. Denna krisperiod i Carnegie & CO gav oss frågan om vi genom årsredovisningen kunde se att dem skulle hamna i kris.Vi har genomfört en fallstudie där vi har haft ett hermeneutiskt förhållningssätt.

This study aims to evaluate the waste management in Norrbottens municipalities in key areas such as possibilities to reach the two national waste goals, information to the public, the effect of legislation, future of waste management and differences in geographic- and demographic areas. The Waste Framework Directive (WFD) issued by the EU and incorporated into Swedish law plays a major part in waste management by defining a hierarchy in five steps how waste should be treated. Interviews conducted with each of the fourteen municipalities aimed to find out what step in the hierarchy they are at and what effect the implementation of EU-legislature into Swedish law has had. Based on the interviews a diverse range of answers was found in relation to the questions asked, generally the more populated municipalities saw a more positive future of waste management, mainly because more developed infrastructure to handle waste is already in place. However the smaller the municipality is the harder it is to allocate resources for waste management and problems arise in the form of expensive transports of waste.

The main purpose of this thesis is to examine how the European Union through the Directorate- General (DG) of Education and Culture, are calling forth a constructed sense of European identity amongst the citizens of the Union.It is a discourse analysis, which can be described in twofold. Firstly, it is a mapping of the European discourse; i.e. how the European Union defines the identity it seeks to mobilise. Secondly, it examines whether or not there are similarities in the European discourse of identity and the traditional nation-building discourse of national identity.According to this thesis a European identity is articulated in cultural terms, whereby its members are said to share the same values and a common cultural heritage.To bring the people of Europe closer together and to deepen awareness of their "common" history, the European Union encourages all manner of meetings and exchange schemes between Europeans. Although its goal is to develop a feeling of belonging to a shared culture, the EU is also keen to preserve the specific aspects of Europe's many cultures.

AbstractIt is unclear how L2 students acquire vocabulary ? how is it taught ? or wheather it can even be taught. In an SSL (Swedish as second language) program for young adults the ambition has been to integrate the L2 students? into the national high school (gymnasium) courses as quickly as possible, in order to meet the students? demands for subject education and to challenge them on an appropriate knowledge level. Teachers noticed quite early that the course ? integrated L2 students seemed to have a deeper understanding of words and an easier flow in their speech.

This thesis studies the indirect effects of Europeanization on national political parties. I argue that Europeanization has affected the way national parties operate, and communicate with the voters, by restricting the national policy space through increased economic and political integration. Furthermore, I argue that the impact of Europeanization is likely to be reflected in electoral manifestos and changed patterns of party competition. Accordingly, Europeanization is hypothesized to change party rhetoric in a cartel-like manner by diminishing voters? expectations, and also by avoiding EU-affairs in electoral manifestos. The hypothesis suggests, moreover, that Europeanization is reflected in convergence among parties regarding the rhetoric concerning EU-affairs. The purpose of the thesis is to examine to what extent the rhetoric concerning EU-affairs has changed in electoral manifestos sinceSwedenjoined the European Union in 1995.

En undersökning av Dagens Nyheter visar att väldigt få privatkonsumenter byter bank. Orsaker till att kunder väljer att stanna kvar hos samma tjänsteleverantör är att en väl fungerande relation har etablerats och på så vis blir kunder mindre uppmärksamma på konkurrenters erbjudanden. Unga privatkonsumenter har inte samma etablerade relation till banker som de med mer komplexa tjänster men trots detta visar undersökningen på att kunderna stannar i banken de en gång blev kund i. Syftet med denna studie är att undersöka unga privatkonsumenters relation till banker och vad det är i deras nuvarande eller framtida användning av banker som gör att de väljer att stanna kvar. I en teoretisk referensram beskrivs olika fördelar, uppoffringar och förväntningar som är kopplade till relationer.

AbstractWork to develop the Eurocodes started in 1975 by the European Commission adopted a program to eliminate trade barriers within the construction area. The goal was to create common European design standards that would replace the member countries' own rules. Eurocodes will replace The National Board of Housing Building and Planning, National Rail, The National Road Administration and other agencies' calculation rules for the buildings structures. The transition to the use of Eurocodes looks like this:Eurocodes set to Swedish standards  between 2002 ? 2007They can be used parallel with national standards 2006 - 2009 The total transition is at the end of 2010/2011.Right now is going on a lot of work for replacement of the existing standards to Eurocodes.  The transition to the new calculations` standards, many construction companies and consulting firms facing a big changes and competitions.

Interpret, concretize and set grades - Is it that simple? A study of similarities and differences in local grading criteria in music. The purpose of this study is to examine similarities and differences in local grading criteria in music at schools in a larger municipality in the south of Sweden. The research question is: How have schools interpreted national grading criteria locally and how do music teachers look upon the grading procedure? This study is based on an analysis of the grading criteria at ten schools.

Bakgrund och Problem: Det har visat sig att en gemensam nämnare bland de bakomliggande orsakerna till den senaste finanskrisen var bristande intern kontroll. Det var även en av orsakerna till att en svensk bank i augusti år 2010 gick i konkurs och det kan ses som högst oväntat med tanke på de utvecklade regler, ramverk och granskningar som finns för de svenska bankerna idag. För att den interna kontrollen i ett företag ska fungera väl måste den integreras i hela verksamheten. I dagsläget finns det tecken på att det råder en lucka mellan den interna kontroll som styrelse vill uppnå och den som når fram till medarbetarna i banken.Syfte: Uppsatsens syfte är att studera hur de fyra svenska storbankerna arbetar med intern kontroll idag samt analysera kommunikationen och integrationen av den interna kontrollen i verksamheten. Vidare vill vi bidra till en insikt om hur intern kontroll integreras och blir en del av det dagliga arbetet i banken.Metod/Empiri: Då studien undersöker hur kommunikationen och integrationen av intern kontroll ser ut i de svenska storbankerna, ansågs en enbart kvalitativ metod med intervjuer av personer som aktivt arbetar med intern kontroll inte vara tillräckligt.