AbstractDetta examensarbete går ut på att finna ett arbetssätt för att sammanställa ett företags kvalitetsbristkostnader, utifrån en definition som tas fram genom en jämförelse av empiri och teori. För detta ändamål har vi valt att göra en fallstudie på Volvo Powertrain i Skövde. Definitionen har vi tagit fram med hjälp av ostrukturerade intervjuer. Detta har möjliggjort att flertalet avdelningar kunnat uttrycka sin åsikt om vilka kostnader som bör rymmas inom denna definition.Då företaget är stort och tillhör en koncern, finns små chanser att specificera kvalitetsbristkostnader i form av en egen rad i resultaträkningen. Därför har vi utifrån teorin funnit ett alternativt arbetssätt för att sammanställa kvalitetsbristkostnaderna.

The purpose of this master?s thesis is to examine what needs and expectations the patrons have on the local public library services for adult students. With increased knowledge of these matters the library will be able to support and improve the service for users. The focus is on adult students with immigrant background who study Swedish as second language in a municipal adult education school. The main questions are: How do adult students use the library at present? What do they consider to be most important when using the public library for their studies? How do these expectations correspond to their experience of the library services? Two focusgroups and one in-depth interview were carried out.

The main aim in this thesis is to analyse the attitudes of fivearchaeologists at the Department of History, University ofGothenburg, on the subject of scholarly publishing injournals. The investigation has been led by a set of questionsconcerning the motives and conditions for submitting articlesto scholarly journals.The primary way of collecting emprical data is based onsemistructured qualitative interviews. To get a broaderpicture, the publishing patterns of the archaeologists at theDepartment of History were mapped using the databaseGöteborgs universitets publikationer (GUP). A documentstudy was also conducted.The analysis uses Björk & Holmström?s The net value ofsubmission model to highlight which factors are assumed toinfluence an author when submitting to a scientific journal.This model is reduced and developed to six aspects whichmore or less effect the decision making of the author whenpublishing an article in a scientific journal.

The Swedish processor Findus contracts approximately 500 pea producers annually to secure the company?s supply of green peas for human consumption. A production contract, which has had roughly the same design for decades, regulates the relation between Findus and the pea producers. Agriculture is typically a risky business. The main sources of risk in agricultural production are production risk and price risk.

Utifrån den dödliga attacken som ägde rum mot tidskriften Charlie Hebdo i januari 2015 har en dokumentanalys av svenska mediers bevakning av händelsen genomförts. Utgångspunkten i arbetet är Cohens moralpanikbegrepp. Frågorna som ställdes var hur bevakningen av attentatet såg ut, om konceptet för moralpanik kan appliceras på den svenska mediebevakningen, samt vilken definition som ligger till grund för mediernas rubricering av dådet som en terrorattack. Resultaten visar att attentatet ägnades mycket utrymme i den tryckta pressen, dock med vissa interna skillnader i innehållet, samt att delar av moralpanikbegreppet går att applicera på mediebevakningen. Det framkom även att media inte följer lagstiftarens definition då dådet rubricerades som en terrorhandling..

Under de senaste decennierna har granskning av offentlig politik och verksamhet ökatkraftigt. Utvecklingen har skett inom alla välfärdsområden, inte minst inom hälso- ochsjukvården. En viktig men relativt osynlig aktör i hälso- och sjukvårdens granskningsarbete ärSveriges patientnämnder. Patientnämndernas huvudsakliga uppgift är att ta emot och hanteraklagomål från patienter och anhöriga i syfte att förbättra hälso- och sjukvården. I ett vidareperspektiv ska granskning främja möjligheten till ansvarsutkrävande.

This thesis approaches the problem of estimating the arm angles of an industrial robot with flexibilities in joints and links. Due to cost-cutting efforts in the industrial robots industry, weaker components and more cost-effective structures have been introduced which in turn has led to problems with flexibilities, nonlinearities and friction. In order to handle these challenging dynamic problems and achieve high accuracy this study introduces state observers to estimate the tool position.The observers use measurements of the motor angles and an accelerometer and the different evaluated observers are based on an Extended Kalman Filter and a deterministic variant. They have been evaluated in experiments on an industrial robot with two degrees of freedom. The experimental verification shows that the state estimates can be highly accurate for medium frequency motions, ranging from 3-30Hz.

This study examines how professional social workers relate to problematic computer and video gaming as an addiction. It is a qualitative interview study aimed to describe and analyze how professional social workers, who in some way work with problematic computer gaming, relate to the player?s problems in terms of a concept of dependency. The theoretical approach is based on social constructivist theories of discourses, normality, the definition of dependency and diagnoses. The study was conducted through five qualitative half structured definition interviews with professional social workers that work directly or comes in contact with problematic computer gaming.

The development for Skanska Commercial Development (SCD) during the last years has been positive on all markets and Skanska therefore plans on expanding their activity. Central and Eastern Europe has had a considerable economic development, what is assessed to continue during the next following years. Bucharest is one possible alternative in the CEE for a new establishment by SCD. However, the investigation before an entry is a process with many factors that need to be taken into consideration. There are today no models on how and what a developer as SCD should evaluate in terms of opportunities and risks on a possible new market.

In this master thesis outage statistics covering tree years from two distribution grids are analyzed with the purpose to deduce which factors yield outages. The statistics are extensive therefore allowing in-depth analysis of both customer and system related factors. From this starting point and as a model of explanation energy not supplied is studied as the consequence and the measurement of the inconvenience caused by outages. Different methods for calculating energy not supplied are developed and studied and put in comparison to the method used in Network Performance Assessment Model, which is the Swedish frame work for regulating electricity distribution.Analysis of the outage statistics show a relation between the type category of customer and outages that can be deduced to the variance and the density associated with that customer category. Prioritization of different customer categories is elevated also in this aspect.

This study is about how to develop younger teens problem solving ability and their social competence. The study carried through by using a qualitative method, two observations and ten interviews. The observations where preparatory for the structured interviews. The respondents where pupils in a class were it is an ongoing project which purpose is to develop childrens problem solving ability and social skills with cognitive training and an empowerment based reasoning model that is called rahyab. Rahyab is a Persian word and it means path- finding.

The subject for this paper is the Class Action against Skandia Association, a civil organization formed in 2003 with the aim of claiming compensation for some 1.2 million life insurance customers. The background to its formation was one of the largest financial scandals in Sweden in recent times, involving a number of questionable affairs within the insurance corporation Skandia and its subsidiaries, most notably the life insurance company Skandia Liv. The interests of both the stake- and stockholders of the company seem, in certain ways, to have been grossly misrepresented. The scandal, as well as the reaction it spawned, pose a number of questions. In this study, we focus on two: a possible, and in many ways apparent crisis in the representation of interests in Swedish society, and the role of civil society in upholding the balance between these interests.We argue that what is often held to be the ?greed? or ?immorality? of individuals in scandals such as Skandia is, to a great extent, a mere reflection of the ?rational? underpinnings of modern-day capitalism.We find that trust has been a key mechanism of control in the relationships between consumers and agents in pension and life insurance markets, and that ?the Swedish model? that distinguished post-WWII Swedish society was a model heavily based on trust towards existing models of bureaucratic governance.

In this report an MCNP (Monte Carlo N-Particle) model is described for the reactor vessel at Ringhals 2. The model is validated against the specific activity in neutron dosimeters, extracted in 1977, 1984 and 1994. The validation showed that the calculations of the model are within the requirements of a maximum of 20 percent uncertainty for every neutron dosimeter except one, extracted after the first cycle. The uncertainty of this cycle was mostly due to the operation data rather than to the MCNP model.The model has been used to investigate various questions concerning radiation damage. The reliability of the traditional measure of radiation damage, fast neutron flux (En > 1MeV) has been evaluated.  This has been done by taking the ratio for this and another measure of radiation damage, DPA (Displacement Per Atom), for various positions and layers.

The purpose of this thesis is to examine the quality notions used by the library personnel responsible for the video game department at Malmo City Library. Furthermore, the thesis aims to assess how these notions of quality relate to properties of the actual collection of video games. The empirical results are based on interviews with the responsible library personnel. The result is then analyzed by an interpretation of Carl Gustav Johannsen?s library adapted, theory-based, model of quality definitions.

The use of balanced scorecards have spread explosively throughout the world during the last decade. This management tool have become very common in a vide spread variety of organisations on all continents. Many balanced scorecard fails though and scorecard theorists often blame the identification- and implementation process as they claim that these lay the foundation for the use of the tool. As my literature study shows, academic research on the area is rare. Particularly the effect on the implementation process from organisational dynamics and organisational structures needs further research.