The aim of this qualitative study was to explore which inner conceptions about the abused older women the professional social workers had and how they experienced the enconter of an abused old woman in an intimate partner relation. The theoretical background is social construction by Berger and Luckmann. This theory was uset to analyze the transcribed interviews. This study is based on nine interviews with five professionals in social services, three volunteers from the voluntary sector and one social worker who worked in a community based support group for abused older women. The result of this study shows that older women were often abused, by a relative they were dependent on, in their home.

Title: Satisfaction and loyalty from a customer viewpoint Level: Final assignment for Master degree in Business Administration Authors: Thomas Blomqvist and Per Nilsson Supervisor: Lars-Torsten Eriksson Date: Januari 2010Purpose: The overall purpose of our paper is to describe Alfas customers based on the level of satisfaction and loyalty. We also want to find out if there are specific characteristics of customers with a high degree of satisfaction and loyalty.Method: We have used both secondary and primary data in the paper. We started with a review of relevant literature to seek knowledge in the field of customer satisfaction and customer loyalty. Thereafter we conducted a prestudy by interviewing three of Alfas employees, and finally we conducted a quantitative survey on Alfas customers. The results were analyzed and compared against current theory of customer satisfaction and customer loyaltyResults & conclusion: The results suggest that Alfa is successful in meeting customer expectations in service delivery, even if we can confirm differences in outcome between the three businessareas.

The purpose of this thesis is to identify and define Key Perfomance Indicators (KPIs) and value adding services which are used to describe the quality of Forias logistics services from different aspects. The KPIs should be attractive to both Foria and their customers, with the aim to strengthen the interaction between both parties.The basis for this work is a research in which a literature review and a survey of the market for Swedish logistic service providers were carried out. An analysis of the present situation of Foria was carried out, where a number of people in the company were interviewed. These elements were used together with definitions of KPIs to perform the analysis of the work.The result of the work is ten KPIs that have been created and developed for Foria and which are considered to be attractive to both Foria and the selected customers. The KPIs are: · ECO-driving (binary) ? the company has ECO-driving-educated drivers· ECO-driving (comparison figure) ? all drivers individual driving and its resulting exhaust emissions are compared· The environmental impact ? a total of exhaust emissions from all vehicles belonging to a single business, measured in tonne-kilometres· Complete order ? portion of fields with accurate information (in an order), with the possibility of error categorization· Delivery reliability ? time difference between expected and actual delivery, average for all orders· On-time ? the number of days and hours of difference between the expected and the actual time, for all activities of the order· On-time (activity) ? the number of hours and minutes of difference between the expected and the actual time, for each individual activity of the order· Divergence ? a categorization of all causes of divergence and its responsible department· Level of integration ? the level of cooperation between the logistic service provider and the customer· Customer satisfaction ? how well an order will meet the expectations of the customer The KPIs are described in detail with definitions, how they can be used and what is required to implement them in the service process of Foria.

Studien avser att beskriva om och hur faktorernakärnkompetens, osäkerhet, nyttoaspekter och kontroll/flexibilitet påverkat besluten vid inköp av cloud-tjänsten SaaS. Uppsatsen är en kvalitativ studie som är baserad på semistruktuerade intervjuer med nyckelpersoner på två små IT-företag samt vetenskapliga artiklar och litteratur inom ämnesområdet. Studiens slutsats är att de båda företagen påverkats av några eller alla faktorer vid inköpen av cloud-tjänsten. Faktorn nyttoaspekter påverkade båda företagens inköpsbeslut i hög grad. Faktorerna osäkerhet och kontroll/flexibilitet påverkade inte alls inköpsbeslutet hos det ena företaget medan de till stor del påverkade inköpsbeslutet hos det andra företaget. Faktorn kärnverksamhet påverkade det ena företagets inköpsbeslut till en viss del och det andra företaget till en stor del..

This report is an analysis of the gender representation in Swedish sports media, a comparison between sport in public service television for adults and children. The study explores the differences between the number of male and female sports in the matter of air time and also the number of male and female appearances in the TV shows. The programs studied in this report are the Swedish SVT?s Sportspegeln and Lilla sportspegeln. When we began this analysis we were under the impression that men would be over-represented, but that representation in sports television for children would be more gender equal than the adult counterpart. The result of the analysis confirmed previous studies stating that men dominate the sports programs in Swedish public service television.

In today's changing environment, an increasing number of companies are realizing thebenefits of analyzing business information and thereby stay competitive. By making use ofdecision support systems, known as Business Intelligence (BI), organizations are expected tocollect and process business data and thus get more out of their business.Nowadays it is not enough for organizations to have access to corporate data inside officewalls, they must also be able to bring the information "on the go", which has been thefoundation for the progress of mobile BI solutions. As the mobility increases and thecorporate data leaves the office, new risks arise, which is one reason as to why manycompanies hesitate at the idea of introducing mobile BI solutions.In this paper we explore two security aspects in the area of mobile BI solutions. Our researchquestion is as follows: How does security aspects affect a company's decision to acquiremobile BI solutions? The survey was conducted through interviews in cooperation with thefirm Optivasys, exclusively dedicated to the BI solution QlikView.A significant part of the theory we studied describes security as critical; however, ourresearch suggests a solution on how companies can manage the security aspects.

Hjuviksvägen är i dagsläget inte anpassad efter dagens trafiksituation, eftersom vägen går genom Hjuvik som är ett tättbebyggt villaområde. Detta genererar mycket och tung trafik då vägen är Öckerö kommuns och Hjuviks enda förbindelse med Göteborg. Kapacitetsbristen på Hjuviksvägen bottnar i en gammal bebyggelsestruktur i området tillsammans med en ökad bilanvändning och en expanderad befolkning. Vägens situation har en ojämn riktningsfördelning med långa köer under rusningstrafik, som på morgonen går in mot Göteborg och på eftermiddagen går åt motsatt håll ut mot färjan till Öckerö kommun. För att uppnå Västsvenska paketets mål om en långsiktig hållbar transportförsörjning på västra Hisingen krävs en ökning i kollektivtrafikens attraktivitet och en fri framkomlighet för bussarna som trafikerar Öckeröleden.Syftet med uppsatsen är att göra en holistisk belysning av förutsättningarna för att etablera ett busskörfält inom delprojektet på Hjuviksvägen.

Title: ?We become like a little ambassador in the country of Facebook? ? an essay on the pres-ence of Swedish National Radio on Facebook. (?Vi blir som en liten ambassador I Facebooklan-det? ? En uppsats om Sveriges Radios närvaro på Facebook)Number of pages: 34 (46 including enclosures)Author: Nina WillénTutor: Christian ChristensenCourse: Media and Communication Studies CPeriod: Fall 2010University: Department of Informatics and Media, Uppsala UniversityPurpose/Aim: My purpose is to examine what the presence of the Swedish National Radio on a commercial network like Facebook means and how the editors themselves argue about it. For the analysis I use critical political economy as a theoretical point of view.Material/Method: The material consists of interviews made from a qualitative method.

The family and relatives caring of older people in Sweden lies on an old tradition. By legislation the responsibility for the older people has gone through a development from the family to the society. According to the new social service law (2000) it is not that clear that the utmost responsibility lies on the society. According to the social service law ( 5th chapter, 10 §) the municipality should ease things up by giving support and relief for relatives taking care of older people, prolonged ill and function disabled people. The purpose with the study was to examine how the family care givers are finding their everyday work and their experience of the support that the society is giving.

Människor hamnar ibland i en situation som innebär att de behöver stöd och hjälp för att klara sin vardag. Kommunen har enligt Förvaltningslagen (1986:223) en serviceskyldighet att informera den enskilde om vilka former av insatser med hjälp, stöd och service den enskilde har möjlighet att få. De centrala lagstiftningarna i detta fall är Socialtjänstlagen (2001:453), SoL och Lagen (1993:387) om stöd och service till vissa funktionshindrade, LSS. Denna studie grundar sig på frågeställningen om den information som tillhandahålls från den undersökta kommunen kommer medborgarna till gagn. Informationen gäller i detta fall LSS (1993:387) därför att denna lagstiftning riktar sig till individer med specifika funktionshinder.

This essay shows how administrators in two different organizations are experiencing freedom of action in their work situation. The essay is made based on a qualitative method and interviews were used to implement the study. People chosen for this study are four administrators at a governmentagency - the Social Insurance agency, and four municipal officers from different Social service offices in southern Sweden. The theoretical framework consists of Weber's theory of bureaucracy, and his discussion of the legal authority. The analysis is designed as adiscussion of the parts that were especially prominent during the interviews.

Den här uppsatsen undersöker hur medielogik och public service-värdena uttrycks i SVT:s partiledarutfrågning hösten 2010. En totalundersökning i form av kvantitativ och kvalitativ innehållsanalys är gjord av samtliga partiledarutfrågningar som sändes i SVT veckorna före valet, samt respektive partis valmanifest. Fyra frågor mättes först kvantitativt och analyserades därefter kvalitativt med utgångspunkt i vilka medborgargrupper som synliggörs, hur partiledarnas privata angelägenheter exponeras, hur valmanifestens innehåll överensstämmer med de teman som journalisterna tar upp i utfrågningarna, samt regeringsbildningskomplikationer och samarbetssvårigheter av olika slag. I den kvantitativa analysen framkom att konsumentperspektivet dominerar, men skillnaden är stor i de olika partiledarutfrågningarna. Den personliga exponeringen av partiledarna ger minst utrymme åt dåvarande statsministerkandidaterna Fredrik Reinfeldt (m) och Mona Sahlin (s), men även åt Maud Olofsson (c).

The main focus of this study is to explore Swedish soldiers? experiences of the transition back to everyday life after international service missions. This includes the help and support that they have received and also what barriers to care they have experienced during the transition back to everyday life. The theoretical perspectives of this study are social identity and stigma theory. This study was performed using a qualitative method and includes six individual interviews with active duty officers within the Swedish armed forces.

???Information Technology is an essential part of the society today, not least in large ???organisations dealing with sensitive information. An example of such an organisation is the Swedish Armed Forces which indeed is in the need of ways to ensure information security in their Information Technology systems. The means which is used is an authorisation and accreditation process.All Information Technology systems go through a life cycle which includes realisation, usage, development and liquidation. In the Swedish Armed Forces the lifecycle is an authorisation process.

Denna uppsats har skrivits som en del av de studier i krigsvetenskap jag erhållit under min tid vid yrkesofficersprogrammet.Syftet med uppsatsen är att beskriva sambandet mellan de grundläggande förmågorna ledning och rörlighet samt begreppet högt stridstempo vid förband av lättare karaktär.Den metod som använts i uppsatsen är en fallstudie som bygger på en kvalitativ textanalys. Genom en granskning av två valda operationer genomförs en analys efter varje skede. Den teknik som använts för insamling är litteratursökning. En frågeställning har behandlats: Hur såg sambandet ut mellan högt stridstempo och de grundläggande förmågorna ledning och rörlighet vid Operation Market Garden samt Operation Merkurius?Utifrån mina gjorda fallstudier visar resultatet på att i manöverkrigföring är begreppet högt stridstempo av stor vikt för att lyckas med striden.