Master's thesis, Master of Business Administration program, School of Business ofEconomics at Linnaeus University, Management, Course code, 4FE10EAuthors: Anton Milemo and Christoffer WideénTutor: Magnus ForslundTitle: Focus on employee turnover - an ethnographic study on the insurance companyTrygg-Hansa?s outbound department in VäxjöBackground: The costs of losing employees, recruiting new people, making a selectionof potential employees and training them are all high. The costs often exceed onehundred percent of the annual salary for the otherwise vacant position. In addition to thedirect costs of employee turnover troubles, things such as work confusion, loss oforganizational memory along with strategic skills can arise. The employee turnover rateof Trygg-Hansa?s outbound department in Växjö is too high according to the officemanager.Purpose: Understand the causes of high employee turnover in a Swedish insurancecompany.Methodology: This thesis consists of an ethnographic study of a Swedish insurancecompany.

The web is a constantly growing medium that presumably plays an increasing role in public library reference services. In order to provide high quality reference service the librarians need to be able to master this medium. Therefore it is interesting to get an understanding of how librarians actually use the web. The aim of this Master s thesis is to investigate what web search tools are used by public librarians in reference service. Furthermore, the aim is to get an understanding of how the librarians think about those tools and what background factors influence their selection of tools.

North Western Kungsholmen in Stockholm is confronting big changes and Stockholmsstad is planning that the area will be an extended part of the existing structure in centralStockholm. Dwellings and offi ces are built and the population increase heavily. Th isresult in a need to look at how public green areas can develop and be designed. Th epurpose is to design a proposal for a master plan of S:t Göranområdets public greenareas. Exploateringskontoret, Stockholm stad, who has initialized the task, claim thatthere is a need of clarifying and shield the qualities in the green areas of today and howto create new green structure.The problem formulations which are current in this master thesis are:? Is there a need of a distinct identity for the green areas of S:t Göransområdet? If so,how is this created?? How can the green parks and nature areas inside S:t Göransområdet be improved anddevelop?? How can the connections between the green areas inside S:t Göransområdet beclarifi ed and how can they connect to the surroundings?To get inspiration and information for the design this thesis include a study of theincluding parts in the design process.

This thesis is an evaluation of the new traffic solution at ?Skvallertorget?. The innovative theory behind it is to increase traffic-safety by introducing insecurity feelings for road-users. The conclusion of the evaluation is that the newtraffic solution is well adjusted according to guidelines for municipal traffic planning. The evaluation also illustrates the conflict between traffic planners deliberate attempt to avoid clear information and the road users wish to get it.

Swedish consulting companies within the architecture-and engineering business exist on a market that is distinguished by an increasing globalization and internationalization. The companies? commissions are based mostly on long-term, personal clientele. These relations are threatened by a huge number of coming retirements and high employee turnover.Consequently these companies need to improve and strengthen their relationships with existing customers, to create long-term employee and customer loyalty. The purpose of this essay was to analyze and evaluate consulting companies´ internal marketing.

The purpose of this Master thesis is to examine whether there is a connection between distance to the schoollibrary and the extent to which teachers are using it as an integral part of their teaching. The study aims to answerif the physical distance to the school library is affecting teachers' ways of working with the library, if it affects thecollaboration between teachers and librarians and finally if teachers that are using a school library outside theschool premises are doing so less as an integral part of their teaching compared to teachers that have access to aschool library within the schools premises.The study is based on qualitative interviews with six teachers in the intermediate stage of the nine-yearcompulsory school, of which three have access to a school library within the school premises and three haveaccess to a school library outside the school premises. The two groups of teachers are compared in order to findout if there is a connection between distance to the school library and the usage of it. Loertscher's school librarymedia program and teacher taxonomy have been used as a theoretical framework.The study shows that the teachers who use a school library within the school premises have a bettercollaboration with the librarians than the ones who use a school library outside the school premises. The studyalso show that theese libraries are an integral part of the teaching to a higher degree.

Abstract This master thesis is a result of the work thas was done for my entry in the international architectural competition Urban spaces and urban life in Ørestad South, that was announced by Ørestadselskabet on the 31st of October 2006. The project work lasted from early November until the deadline on 14th of February. In addition to the proposal that was handed in, the master thesis consists of a number of reflections about the work that was done and design work in general. The proposal is an answer to a not that evident task. One would expect that the assigment was clearly defined in the brief of the competition like this. And so it seems to do but to define the real assignment and join your own aims to it from such an extensive brief can be quite time consuming. Why do architects participate and what is an architectural competition? How does the brief affect the choices and statements made by the entrants? What is a square? What is the strategy that leads to a convincing concept? The role and use of a concept in the design process.

I detta arbete har vi undersökt vilka faktorer som är viktiga för ett lyckat införande av CASE verktyg i en organisation. I arbetet har vi utgått ifrån de faktorer som teorin förespråkat och jämfört dessa med den empiri som vi har undersökt. De faktorer som vi har funnit i litteraturen har vi delat in i grupperna organisatoriska faktorer, utvecklingsfaktorer och stödjande faktorer. Vi har funnit att hanteringen av dessa faktorer i många fall skiljer sig mellan teori och empiri. Utifrån undersökningen har vi dragit slutsatsen att utvecklingsfaktorer har varit den grupp av faktorer som har påverkat införande mest i de undersökta företagen..

Companies show interest in agile methods, but this can be challenging since these methods to a certain degree stand against traditional project methods. If the use of agile methods increase it is of importance to clarify what mechanisms that are significant to a successful result. The aim of this study is to clarify the role of the scrum master regarding conflict management in agile groups. The goal of the study is to better prepare the ScrumMaster to be ready to help the group in a conflict situation. In this examination a qualitative method has been used where five scrum masters, active in agile projects, have been interviewed about their role in conflict management.

Detta kandidatarbete ämnar till att ta reda på om eller hur det går att applicera teorier om användbarhet på en webbplats. För att ta reda på detta togs ett koncept på en dynamisk webbplats fram, i form av wireframes, under tre iterationer med hjälp av en iterativ designprocess. Varje iteration avslutades med en heuristisk utvärdering baserad på ett antal riktlinjer som framställts genom en genomgång av litteratur om användbarhetsprinciper. I undersökningen framkommer det att med ett bra urval av riktlinjer samt en förståelse för de användbarhetsproblem som riktlinjerna visar på, kan teorier om användbarhet appliceras på en webbplats för att göra den användbar..

Denna rapport behandlar två konkurrerande koncept för småskalig kraftvärme, där skillnaden mellan koncepten är metoden för att framställa ånga.- Vaporel, en teknik där mättad ånga produceras i en s k "flashbox" av mättat vatten från en hetvattenpanna.- Ångpanna med ångturbinEn jämförelse mellan de två koncepten har utförts och diskuteras, primärt fokuserad på de tekniska aspekterna vid varierande förhållanden. Det presenteras också en förenklad metod att uppskatta verkningsgraden för turbiner vid sänkt last under förutsättning att de styrs med strypreglering..

North Western Kungsholmen in Stockholm is confronting big changes and Stockholmsstad is planning that the area will be an extended part of the existing structure in centralStockholm. Dwellings and offi ces are built and the population increase heavily. Th isresult in a need to look at how public green areas can develop and be designed. Th epurpose is to design a proposal for a master plan of S:t Göranområdets public greenareas. Exploateringskontoret, Stockholm stad, who has initialized the task, claim thatthere is a need of clarifying and shield the qualities in the green areas of today and howto create new green structure.The problem formulations which are current in this master thesis are:? Is there a need of a distinct identity for the green areas of S:t Göransområdet? If so,how is this created?? How can the green parks and nature areas inside S:t Göransområdet be improved anddevelop?? How can the connections between the green areas inside S:t Göransområdet beclarifi ed and how can they connect to the surroundings?To get inspiration and information for the design this thesis include a study of theincluding parts in the design process.

The work that is the basis of this Master Thesis was performed on Scania´s group of cabdevelopment, and concerns the GPS-system in Scania´s trucks. Today, the GPS-systemconsists of an active antenna mounted on the roof of the truck. The antenna is connectedto the receiver with a coaxial cable.The purpose with this Master Thesis was to develop and evaluate a new GPS-system,where the information is distributed using a LIN-network. Today, each unit requiringGPS-information is equipped with its own antenna and receiver. This solution has beenthe most cost effective to this point.

Examensarbetet är en studie i felsökning och optimering av IP-telefonisystem i ett befintligt nät. Här beskrivs hur ett IP-telefoninät bör byggas och konfigureras för optimal prestanda utifrån Ciscos rekommendationer. Det aktuella nätet är IT-Partners nät som drivs av Nortel när det gäller IP-telefonidelen. I dagsläget har de vissa återkommande problem när det gäller IP-telefonin t.ex. att samtalet bryts då och då.

Problem discussion: Syncron experience a challenge in realizing the full market potential of its newly developed IT-based price management system, Global Price Management (GPM). The system has already been implemented and is currently running with success within the IT-structures of the first customer. The fact that the development of the system has been initiated by a customer, and thereby has left Syncron oblivious of the real underlying drivers and incentives for the development, is part of the problem. Understanding the customers? incentives for developing their pricing process thus reducing the application uncertainty is a good starting point.