En sammanfattning av uppsatsen på maximalt 8000 tecken..

The purpose of this paper is to investigate how organisations can keep their crisis preparedness alert although crises do not occur often. A crisis organisation will lay dormant within a larger organisation for long periods of time. This may cause a problem when a crisis does occur if the preparedness has not been kept alive.From previous researchers that we have studied within this field we have identified two distinct methods to do this. The first focuses on the importance of detailed crisis plans, while the other method suggests that it is more essential to develop specific competencies with the employees. We also find that keeping knowledge within an organisation is a matter of organisational learning and memory which we therefore discuss and analyse.We have performed an interview study at E.ON in Örebro, and we have also had the opportunity to read E.ON?s crisis plan.

Syftet med denna uppsats var att studera i vilken utsträckning externa intressenter använder idrottssektorns årsredovisningar samt att kartlägga intressenternas attityder till innehållet i årsredovisningarna. Agentteorin och intressentmodellen visar att idrottssektorns årsredovisningsintressenter borde använda årsredovisningar samt att främsta användningsområde borde vara som kontrollverktyg. Vår undersökning var av survey-karaktär och vi genomförde en enkätundersökning kompletterad med en fallstudie. Resultaten visar att majoriteten av intressentgrupper använder idrottssektorns årsredovisningar och användningsområdet är främst som kontrollverktyg. Majoriteten av intressenterna vill även se koppling mellan måluppfyllelse och resultat, en förklaring till det egna kapitalets storlek samt en plan över hur det egna kapitalet skall utvecklas.

Syfte: Vårt syfte med uppsatsen är att med hjälp av enkäter och de kriterier som finns i teorin undersöka hur långt de medverkande företagen har kommit i deras framgång gällande Customer Relationship Management. Metod: Vi har gjort en kvantitativ enkätundersökning där vi har tillfrågat 30 företag i Ronneby. Vi har sedan analyserat detta utifrån diagram som vi har fått fram i Excel. Slutsatser: De flesta företagen i Ronneby är bara i början av CRM och de kan med enkla medel komma mycket längre..

Titel: e-Commerce and Relationships ? Customer Relationship Management This bachelor thesis is brought together to analyze the transformation from traditional marketing to Customer Relationship Management. The development in the technology world has made the marketing focus shift from products and their functionality to customers and value creation. Because of the tougher competition that developed from new channels of communication, corporations had to generate new sources of value for their customers in order to establish lasting relationships with them. Therefore we found it interesting to investigate how companies within the e-commerce business handle the transition towards customer relationship management.

The purpose of this study is to understand how codes of conduct function within the context of supply chain of electronic industry. This is a qualitative research and a case study is the research approach. Conclusions are that the codes of conducts could be perceived differently within different contexts. Therefore, cultural and legal issues should be considered while formulating, implementing codes of conduct or assessing the compliance..

Vi ville se om kunderna har olika förväntningar på service beroende på vilken butik de handlar i och hur detta påverkar säjarnas och föetagets agerande. Studien visade att företagen har profilerat sig på två helt skilda sätt. Detta har gjort att kunderna förväntar sig olika nivå av service vilket också företagen förstått och därmed leverarar de den service kunderna efterfrågar..

Management by contract is nowadays a common method within the public sector since the NPM overtook as paradigm with its mechanisms of control inspired by the private sector. The public agency is foremost a service provider where they interact with citizens in the service process. Swedish eldercare has significantly increased its expose to competition which means that eldercare can be executed not only by the municipalities own provider. Such an adaption increases the requirements to inspect quality and how the purchasers assure goal achievement by control. The outmost liability stays with the municipality to ensure that the service produces god care since their position as the service purchaser implies the responsibility to plan, precise and evaluate the required work that the executor has to accomplish.

Background: An effective management of the healthcare's organization on one disaster site is considered as a condition in order to decrease damages and suffering at them as been hit of an accident. In KAMEDO-reports is described true accidents, how among other thing organizational parts been implemented and evaluations of which importance different decisions had. Aim: The aim of the study was to examine KAMEDO-reports concerning prehospital medical management on disaster sites. Method: Eight KAMEDO-reports was examined with focus on organization and management. Results: Four areas in which all could be influenced by the healthcare personnel in leading position was described: Management and Co-operation, Load and Go - Stay and Play, Priority and Triage.

Klargör problematiken kring en relansering. Med analog användning av teorier närliggande begreppet relansering skapar vi oss en större förståelse för problematiken..

Syftet med uppsatsen är att undersöka om ledningens förståelse för Revenue Management (RM) påverkar kundens uppfattning om ett rättvist pris. De frågeställningar vi behandlar i uppsatsen är följande; Hur påverkar ledningens förståelse för RM frontpersonalens arbete med verktyget? Hur uppfattar frontpersonal att kunden reagerar på RM? Slutsatser: Teori och fallstudie visar att ledningens förståelse är en grundläggande faktor för att arbetet med RM skall ha möjlighet att vara förenligt med ett kundperspektiv. För att arbetet med RM ska uppfattas rättvist av kunden krävs att högsta ledningen inser vikten av utbildning inom RM för all personal samt att pris följer tjänstekvaliteten..

Abstract The purpose of the essay was to investigate how you can work with conflict management through drama, to promote the meeting with children from many different cultures. I also wanted to see how the work may be different in a heterogeneous or homogeneous group of children.In the background I lift up what a conflict can be, what kind of conflict management methods there are, how to work with drama education as well as what ethnic conflicts can be.The literature studies have shown that there are different types of conflicts and that the conflict management methods are many. In an attempt to get answers to my questions I?ve had drama lessons focusing on conflicts in a heterogeneous and homogeneous group of children in grades 3.My study has shown that conflict management through drama can increase the understanding of other cultures and promote the meeting between children. Just as the literature describes conflicts, they can be difficult to solve and it is important to find a method that suits the class you work with.Key- words: conflict, conflict management, drama, homogeneous, heterogeneous..

Vi har valt att analysera och arbeta fram förslag till förändringar för ekonomistyrningen inom Malmö FF. En mer utföjlig sammanfattning kommer.

AbstractSkanska Sweden has decided to split the organization that earlier handled both large and small projects into two different subsidiaries. A consequence of this is that all construction service handling will from now on be enforced under the name Skanska Direkt AB. The management of Skanska sees this as an opportunity to develop the organization and in the long term achieve higher earnings.   The task which Skanska in connection with the reorganization wanted to be investigated was a proposal on how the organization of work with the insurance work in the future should look like.The organization that is handled is from production manager to professional workers and includes damage handling that has been obtained from insurance companies in the southern and northern parts of Värmland. The purpose with this work is to present a different kind of view to the problem with developing this branch of the company. The main target was to work out a proposal of an organizational plan for the damage handling in Skanska Direkt AB that is possible to apply, less sensitive for dismissals, results in higher earnings, obtains higher customer satisfaction and also a staff stab that develops their skills at their own.The report and work progressed as following:Opening theory study of strategies to obtain the objectives set.Restructuring of existing organization with theories as support.Interviews with the actors involved to verify feasibility of the developed organization plan  Organization chart, the result of work means that some workers at each location shall be responsible for a small group of workers and work independently. They shall manage the process of invoicing and calculate costs at the same time as they work out on the workplace.

The purpose with this thesis is to illustrate companies? way of using Key Account Management in the organization. We developed the four following research questions: Why do companies choose to use Key Account Management? How do companies identify and choose their key customers? How does a key account manager work? How do the skills needed by a key account manager look like? The results showed that KAM offered several important benefits, mainly of economical characteristics. Identification of the key accounts was mainly conducted through certain economical criteria the customers had to fulfil.