Bakgrund/problem: CRM-system används i allt större utsträckning för att hantera och bearbeta relationer med hjälp av nödvändig information om kunder. Forskare talar dock både för och emot CRM och CRM-system. En del anser att det kan ses som överskattat och som något som har vuxit fram till någonting större än det egentligen borde vara, likt en trend. ?Hur kritiskt är ett CRM-system för ett företags hantering och bearbetning av kundinformation, sett ur ett CRM-perspektiv??Syfte: Syftet med uppsatsen är dels att beskriva hur företag (med och utan CRM-system) arbetar på ett formellt sätt med kundinformation i kontakten med sina kunder och dels analysera hur kritiskt eller relevant ett CRM-system är i detta arbete, sett ur ett CRM-perspektiv.Metod: En kvalitativ och kvantitativ ansats som utgår från en deduktiv metod.

This thesis work has been performed on request by SWT (Scandinavia WeldTech AB). SWT manufactures, develop and sell ready to assemble building systems for concrete rafter beam applications. The beams in this system consist of a u-beam that is welded to a flange. To be able to fill the beams with concrete there is holes in the beams top end. The holes are made in a ?punching machine?.  These holes are cut out and the remaining steel piece is bent down in the u-beam.

Det finns huvudsakligen tre olika sätt att konstruera ett partitionerat system på: Federerad arkitektur, Integrerad Modulär Avionik (IMA) med ARINC 653 eller IMA med virtualisering. I den här rapporten undersöks de olika arkitekturernas egenskaper och vilka möjligheter som finns för certifiering av dem. Efter den teoretiska undersökningen har Virtualisering, och framförallt Xen, valts ut för en testimplementation och tillförlitlighetstester.Testimplementationen består av fyra partitioner där varje partition har sin specifika uppgift att lösa. Den fjärde partitionen används för att undersöka hur Xen hanterar en partition som aggressivt nyttjar I/O, processor eller arbetsminne.Testerna visar att Xen har en svag punkt: all I/O hanteras via en egen, speciell, partition. Denna partition saknar dessutom möjligheter att prioritera I/O från specifika partitioner.

Syftet med uppsatsen var att undersöka vad som gör att en användare vill använda SMS i en organisation och vilka faktorer som påverkar användandet av detta system, det vill säga acceptansen av att använda det. Då denna typ av system är relativt nya tyckte vi att detta var ett intressant ämne att undersöka, samtidigt som vi ville se vilka faktorer som påverkar användaren i avseende till användning av ett specifikt SMS-baserat system. Det kan även vara intressant för företag som vill implementera eller utveckla den här typen av system. Utifrån syftet bestämde vi oss för ett visst tillvägagångssätt som vi skulle använda oss av för att kunna få svar på våra frågor. Tillvägagångssättet var att leta i den litteratur vi haft på tidigare kurser inom det systemvetenskapliga programmet för att hitta en teori som kunde ge oss stöd för ett resonemang.

In recent decades here has been a huge development in information technology (IT), where we humans are increasingly using IT in our daily lives, ranging from social media to music streaming services; this has also been a reflection of the technologies developed to our cars. Infotainment systems have become an increasingly regular feature in modern cars where the high degree of integration such as navigation, mobile and Internet has become more common and more sought after. Despite this, relatively little research problemized User Experience of a complex infotainment system in a car. This study thus has the intention to consider the relevance of reality based tests by examining how the user experiences a complex infotainment system in a car. We asked ourselves; How do the user experience a complex infotainment system in a car? We conducted our qualitative study, an interview with researchers in the field of vehicle and road safety and designed a number of system-related activities in a test session where we observed three users.

This master thesis describes the development of an UPS module. UPS is an acronym for Uninterruptable Power Supply. The UPS module has been developed at the company AerotechTelub AB. The UPS module delivers the necessary voltage and current in case of a power interrupt. If a power interrupt occur, the computer system has one to three minutes available to store data and shut down correctly.

Objective ? To study the requirement of nursing care of the equine patient during eye treatment with a lavage system together with a constant rate infusion pump. Procedures ? Three veterinary nurses at ATG: s Hästsjukhus in Skara were asked nine questions at individual interviews. Inclusion criteria for participation in the interview were that the nurse should have treated equines with and without the infusion pump to the lavage system, but also traditionally with eye drops. Results ? The equine had a higher well-being since it experienced less stress during eye treatment with the infusion pump compared to treatment given by hand through the lavage system. The treatment would be more effective with constant rate infusion and save costs for the owner.

Emwiro Vibe is a complete system for seismic measurements. The functionality of the system was before the completion of this project handled using a software contruction based on a state machine. Emwitech, the company developing Emwiro Vibe, expressed a desire to replace this solution with a real-time operating system (RTOS). The project consisted of two parts. Firstly the existing software was studied, available RTOSes was evaluated, and the RTOS most suitable for the application was selected.

Emwiro Vibe is a complete system for seismic measurements. The functionality of the system was before the completion of this project handled using a software contruction based on a state machine. Emwitech, the company developing Emwiro Vibe, expressed a desire to replace this solution with a real-time operating system (RTOS). The project consisted of two parts. Firstly the existing software was studied, available RTOSes was evaluated, and the RTOS most suitable for the application was selected.

Incentive programs are one of the most important strategies that a corporation has in order to achieve its major policies and goals. The purpose of this paper is to identify these goals and their function, so that we later can analyze the incentive system?s effectiveness. The paper?s focus is on Max Hamburgarerestauranger AB?s incentive system, that is directed to the managers of all of its restaurants.We had interviews with the CEO, as well as the head of the Economics Department of Max H.

In 1983 Sweden passed a law stating that all limited liability companies are to be included into a mandatory auditing system. According to the EEC, courts fourth amendment, each country has the right to decide whether to exclude a mandatory auditing system for smaller companies. Audit reports in Sweden are considered to be very important for the bank crediting system. Should this be eliminated, it would be more difficult for banks to trust an audit. The significance of calculated audits is questioned in regards to the banks accrediting system.

The purpose of this thesis is to examine and analyze the characteristics of the management control system private equity firms use to manage their portfolio companies. The thesis takes a share holder value perspective, and it is assumed that the goal of the management control system is to increase the shareholder value in the portfolio company. In a qualitative study two private equity firms and two portfolio companies, one for each private equity firm, were studied in detail. In total, nine in debt interviews were completed. The results from this study suggest that the characteristics of the control system are dependent on the surrounding context; the focus on shareholder value and the specific characteristics of the private equity industry shape the characteristics of the management control system.

The Swedish Welfare Act § 4 says that "Animals must be kept and cared for in a good environment for animals and in such a way that promotes their health and allow them to behave naturally." Pigs in the wild spend 80% of their waking hours walking around and rooting for food, eating and exploring their environment with its snout. Fattening pigs in commercial farms spend 80% lying doing nothing. A lactating sow is lying down most of her day, and only 10-20% of the body surface is in contact with the floor, so the pressure is high on these spots. Piglets lie down and paddle with their legs, with high liquid content in the tissues, several times an hour, to stimulate and massage the sow's udder. In the existing system, these individuals are held more often on floors that are anything but inviting to sleep on.

Compressed air is a low efficiency media, and is thus very expensive to produce. This thesis work began by mind mapping how to create savings on the compressed air system at Billerud Skärblacka AB. Certain issues have been chosen for further studies.In order to identify the consumption of compressed air at PM 8 and 9, several measurements were made. At PM 8 there were not found any pressure drop, only large pressure variations for short periods of time. The causes of these pressure variations were not established.

Today wireless transmission of data is becoming more and more popular and the need for faster transmission rates is increasing. Since the bandwidth is limited it is important to try to use it to the fullest. CDMA is a technology that allows multiple accesses on the same frequency and time thus making it very bandwidth efficient. The CDMA technology was first introduced in the second generation?s cellular systems but has since then been improved and is reused in today?s 3G systems as Wideband CDMA.