Syftet med uppsatsen är att definiera hur begreppet kvalitet ska tolkas för poker på Internet. Genom att ställa användarnas upplevda kvalitet gentemot branschens definition på kvalitet, ämnar vi att öka förståelsen för vad som betecknar en god kvalitet på en Internettjänst. Vi har använt oss av en kvalitativ ansats bestående av två djupintervjuer och två fokusgruppsintervjuer. Insamlingen av empirisk data och framtagningen av det teoretiska ramverket har varit en iterativ process. Inledningsvis diskuteras hur tjänster och kvalitet kan definieras utifrån några välkända kvalitetsmodeller, bland annat Grönroos (2002).

Sweden is divided according to an ethnic boundary, which divides people in "we" and "the others", "Swedes" and "immigrants" (Ålund, 2002). We believe this is due to the fact that society categorises immigrants all the time as a homogeneous group with fixed and static qualities, resulting in a situation where you cannot represent yourself as a person. Instead you are represented on the basis of your ethnic belonging. Young immigrants often grow up under other conditions and find themselves in more vulnerable situations than Swedish youths. The purpose with this paper was to investigate young people with different ethnic backgrounds, their thoughts and feelings about their identity, group belongingness and future.

Historically the library has owned more than silent, book-filled halls; it has been a center for learning and ideas, a source of both freedom and oppression, in other words, a medium for knowledge, truth, and power. Cultures have been divided into powerful and powerless through access to the library's content; those who have - and those who do not have - access to information determine which voices are heard and which are ignored, thus determining the outcome of the future. This thesis investigates how The Book That Wouldn't Burn by Mark Lawrence portrays the relationship between knowledge and power using Michel Foucault's discourse theory. More specifically, how this relationship is manifested through the structures and norms of society, and how the library as a place and institution serves as the means by which this relationship plays out. An established classic like Fahrenheit 451 by Ray Bradbury is placed as a contrasting reference point to help deepen its thematic message of information control and cencurship. Furthermore, the agency of one of the main characters is also examined in the light of Anthony Giddens' stratification model, as an actor with the potential to move beyond the confines of the power structure. The analysis demonstrate how knowledge, truth, and power remain continuously thematically relevant within literature, and how the reality of our time may be better understood through literary contributions.

Many of the schools premises are neglected and the physical environment has not been prioritised. Instead the focus is set on scientific learning methods and pedagogic. The need for an environmental shift has not got an essential place in the governing documents for schools, although the focus on school premises should be suited to the purpose of the activity and for the pupils needs. Today the interest and the need of research within the physical environment is evermore increasing. The Swedish Work Environment Authority, present in their activityplan for 2006, that the schools premises and equipment is not adjusting to today?s activity and it is in bad condition that can lead to work-related injuries.The purpose of this essay is to bring to light a different pedagogic train of thought around the surrounding environments importance, for students learning and to compare these with our study of a selection of classrooms and what the teachers to these classrooms consider about the environments importance.

The aim of this study is to examine how the induction period for newly employed upper secondary school teachers is implemented in practice, in relation to the Swedish Education Act and the National Agency for Education?s general guidelines. Although this induction period has been legally mandated since 2010, both previous research and current statistics indicate significant shortcomings or wide variation in its practical execution. The study is based on a qualitative interview study involving 13 school leaders. The interview responses were analyzed using three complementary theoretical frameworks: Lipsky?s theory of street-level bureaucracy, Meyer and Rowan?s concept of decoupling, and Schein?s model of organizational culture.

Fairy tales are commonly considered to be both timeless and classless. Since the 17th century, when most of the tales we have access to today were first collected and published, the idea that fairy tales are part of an oral tradition, and therefore more or less uninfluenced by academic and literary trends, have been dominant amongst researchers, critics and readers. This idea needs to be revaluated. Even if the tales might have their roots in an oral tradition the history of the fairy tale ?is not primarily a history of oral transmission, but rather a history of print?, as Elizabeth Wanning Harries puts it (Wanning Harries, 2001:4).

This thesis is a contribution to the discussion on the public library?s institutional identity in late modernity. The aim is to shed light on the public library?s identity as expressed through its public events. The thesis seeks to answer the following questions: What kind of public events are offered at public libraries? What themes distinguish the content of these events? What characterizes the institutional identity expressed through these events? In addition to the concept of institutional identity, a model of four library spaces, developed by Skot-Hansen, Hvenegaard Rasmussen, and Jochumsen, constitutes the theoretical framework of this thesis.

Vid Akzo Nobel Sundsvall finns en kabelkulvert där en mängd kablar leds. Det sker ingen tillsyn av kulverten och någon konsekvensanalys av brand finns ej. Elektricitet matas genom kulverten till bland annat AGA-gas. Gjorda genomföringar ifrån kulverten till andra utrymmen finns ej dokumenterad och risken för spridning av brand och brandgaser till andra utrymmen finns. Syftet med rapporten är att göra en konsekvensanalys av en brand i kulverten samt utföra beräkningar på olika brandscenarion i kulverten.

This study aims to investigate how a number of students who are at the end of a teachers? educations program in social studies, geography, religion and history interpret that the national curriculums states that every teacher is responsible for students language development and should be supportive of language backgrounds. In the light of the curriculums the study explores how the teacher education students feel that the education has prepared them for teaching children with Swedish as a second language. The study also examines how the teacher education students think that the teacher education could improve in matters like preparing future teachers to teach social studies, geography, religion and history to second language children.The study is based on interviews with seven university students and shows that they feel a responsibility to develop their future students? language.

The aim of this thesis is to examine Sven Almqvist?s research on the 17th century book printer Johann Kankel who was employed by count Per Brahe the younger on the island of Visingsö. A model to describe the communications circuit, constructed by book historians Thomas R. Adams and Nicolas Barker are used as well as the historical source criticism method. This model consists of the five phases: publication, manufacture, distribution, reception and survival.

"Anders Andersson had a fire in his tar-kiln ". Analysis of Jonas Åström 's peasant-diary 1868-1891 Peasant diaries are notes written by farmers, crofters and other people connected with small-scale agriculture. The notes give unique information about diverse aspects of rural life, for example, personal relationships and work, travel and regularity of church attendance. One such diary was written by Jonas Åström who lived in the county of Västerbotten, Sweden. The main aim of this study is to describe the work done by farmers in the 19th century, focusing on their use of forest resources, as recorded in his diary.

Vocal technique and interpretation are the key elements of voice training. Thepurpose of this article is to investigate what vocal technique and interpretation meanto teachers and students and how they would describe the relationship between thetwo. The questions at issue, intended to be answered in this article, are the following:What is the relationship between vocal technique and interpretation? How should theteaching be structured for the students to experience progress on the musical plane?What role does the teacher have in the musical development of the student?This is a qualitative survey and the methods of investigation are semi-structuredinterviews and classroom observations. Presented in the article are a number ofresearchers and writers whose thoughts on the subjects have gained great importanceto vocal teachers and students, as well as leading the research on the voice and itsfunctions forward to higher grounds.

Läns- och lokaltrafikens branschorganisation Svensk Kollektivtrafik har som mål att år 2020 ha fördubblat kollektivtrafikresandet från 2006 års siffror. En sådan förändring kommer inte att ske av sig självt utan ett målmedvetet arbete kommer att krävas för att göra kollektivtrafiken mer attraktiv. En alltmer aktuell utveckling av kollektivtrafiken är att flera svenska städer har mer eller mindre långtgångna planer på att införa spårvagnstrafik.   Detta examensarbetes syfte är att utreda förutsättningarna för en spårvägsetablering i Västerås Stad.  Arbetet delas in i litteraturstudie, fallstudie, enkätstudie samt intervjustudie.

Aim: The nuclear accident in Fukushima, Japan, raised global criticism against nuclear power. In Sweden, the criticism has not been very visible and the government now allows a renewal of the nuclear power plants. The purpose with the study is to have a closer look on how Swedes in position of power motivate their positive attitude to nuclear power and how they conduct themselves to each other and to their opponents. The rhetorical perspective will be in focus for the analysing.Method: Four different artifacts represented by Swedes in position of power having a positiveattitude to nuclear power were chosen. Three rhetorical theories (the rhetorical arena, stasis andethos, pathos and logos) were used with the research question in focus.Result & Conclusions: The analyses resulted in conclusions about the strategies used by the participants such as: the importance of contexts, meaning for example that the greenhouse effect legitimizes nuclear power as a source of energy with important benefits.

Sammanfattning Projektarbetet syftar till ett åtgärdsprogram för brandskyddet på SSAB- tunnplåts gamla fartygsmanufakturbyggnad i Luleå. De resulterade brandskyddsförslagen fastställdes genom riskidentifieringar och undersökningar av lokalens verksamheter. Analyser utfördes på de valda riskobjekten samt bearbetades med ett flertal metoder. Rapportens huvudsakliga beslutsstöd är ett datorbaserat simuleringsprogram, Fire Dynamics Simulator. Programmet genomför bland annat beräkningar på brand- och rökgasspridning, effektutveckling och temperatur i lokalens brandceller, på dess material och fordon.