Företag köper tjänster av varandra i allt större utsträckning och tjänster blir allt viktigare för var dag som går, både i Sverige och i Europa. Trots detta är gällande rätt till stor del oklar på tjänstområdet i Sverige. Det finns ingen lag som är tillämplig på tjänster i kommersiella förhållanden. Tjänster är till sin karaktär varaktiga, individualiserade, framtidsbetonade och förtroendeberoende. Detta är något man måste ha i åtanke när man utformar felregler på tjänstområdet.

Scania är en av världens ledande tillverkare av lastbilar för tunga transporter, bussar samt industri- och marinmotorer. I Södertälje finns bland annat deras axelmontering. Axelmonteringen är indelad i tre monteringslinjer; bakaxelline, framaxelline och specialaxelline.Syftet med detta examensarbete är att kartlägga nuvarande specialaxelline och utvärdera denna med hjälp av olika metoder från lean produktion.Därefter identifiera aktiviteter för att minska slöserier, för att optimera monteringslinjen med avseende på volym och/eller bemanning.Kartläggningen av nuläget visade att drygt 40 % av de aktiviteter som montörerna utför är icke-värdeskapande, där den största slöserikällan är olika typer av rörelse. Det gick även att se att beläggningen på de olika positionerna varierar stort och generellt är låg.Utifrån dessa insikter arbetades 15 förbättringsförslag fram. Förslagen delades in i tre grupper beroende på om de kan införas med omkostnader, investeringar eller produktförändringar.

The frequency of innovative procurement is currently very low in Sweden. Innovative procurement is to procure unknown solutions to a defined problem or need for which it sometimes has not yet been established on the market.  Current Swedish procurement legislation does not prevent innovation procurement, however, it limits official authorities to actively work with innovative companies to develop new solutions. Furthermore, some conflicts arise between the Swedish procurement legislation and the basic principles concerning public procurement developed under EU law, which must be considered in all procurements. Additionally, there is not a specific procurement procedure designed for innovative solutions in the current legislation.On the 15th of January 2014 three new directives on procurement rules were adopted with the general objective to simplify the procurement process and to make the whole system more flexible. A new procurement procedure has also arisen called innovation partnership.

The purpose of this bachelor's thesis is to examine how public libraries in Sweden handles their weeding procedures. A series of questions are asked: How does libraries in Sweden motivate weeding? What principles constitutes the procedure of weeding? Which aspects are given most importance when weeding is decided. How does views on weeding differ between libraries of different sizes? How does longer or shorter professional experience influence the view on weeding? The study was done through an online questionnaire which was sent to a number of staff members on different libraries via e-mail.

Värdeflödesanalys är ett ofta använt verktyg inom förbättringskonceptet Lean och syftar till att eliminera slöserier i processer och erhålla en högre resurseffektivitet. Värdeflödesanalys har sitt ursprung i produktionssektorn men har utvecklats till att användas också inom tjänstesektorn även om det fortfarande inte tillämpas i lika stor utsträckning där. Reklamationsprocessen är just en sådan tjänsteprocess som detta examensarbete syftar till att undersöka.Målsättningen är att framlägga resultat som bidrar till att ABB Control Products kan lämna svar till kund inom 10 arbetsdagar från mottagande av returnerad produkt. För detta ändamål kartläggs ett antal avslutade reklamationsärenden bestående av produktfamiljerna kontaktorer, mjukstartare och tryckknappar. Dessutom följs ett mjukstartarfall i realtid genom reklamationsprocessen för att direkt kunna observera hur arbetet går till.Det kan konstateras att den främsta anledningen till att ledtiden för reklamationsärenden idag är för lång är att det samlas stora lager vid varje processteg.

The aim of this study was to determine to what degree the framing of the political party the Sweden Democrats had changed in swedish media, from 2010 in contrast to 2012. Particular interest was directed towards the framing of the party as a problem.This was done by studying the news articles during 12 weeks in 2010, and 12 weeks in 2012, in the newspapers Aftonbladet and Expressen. These particular newspapers were especially interesting to study since they have been outspokenly critical of the party. Both of the newspapers can be said to be among the most clearly critical towards the Sweden Democrats.I studied 256 published articles retrieved through the news database Newsline. Quantitative content analysis was used to determine patterns and tendencies.

Studiens syfte var att med fokus på frivilligt arbete inom social omsorg och med hjälp av BRIS telefonjouarers egna berättelser, få en bild om vad som motiverade människor som arbetade frivilligt. Studiens frågeställningar var följande: Vad motiverade människor till frivilligt arbete på BRIS? Varför valde man att arbeta på just BRIS och inte någon annan ideell organisation? Varför valde man att engagera sig ideellt och inte professionellt i någon organisation inom liknande område? Fanns det några gemensamma nämnare bland telefonjourarna på BRIS? Studien skapades med hjälp av en kvalitativ metod. Vi intervjuade sju telefonjourare och med stöd av deras berättelse, försökte vi få en bild om motivationen bakom deras frivilliga arbete på BRIS. Vidare analyserade vi den samlade empirin med hjälp av ?meningskoncentrering?.

Syftena med denna uppsats har varit flera. Dels att genomföra en undersökande genrediskussion av svensk chick-lit i stort där det som uppfattats som den huvudsakliga kritiken av genren omformulerats till frågeställningar. Huvudfrågan har därmed varit att ta reda på om svensk chick-lit är intressant, men också om den har några litterära kvaliteter och om den är en feministisk backlash. I uppsatsen arbetas även en definition av svensk chick-lit fram, samt empiriskt grundad teori ur materialet. Avsikten är att detta arbete ska kunna verka som förebild för andra utredningar av nya och marginaliserade genrer.

AbstractThe purpose of this paper was to examine preschool teacher?s thoughts about using Manual Signs as Alternative and Augmentative Communication as an aid for children in/with communication disabilities. The method I?ve used in the survey is qualitative interview.The three interviewed preschool teachers use Manual Signs foremost for those children who have a poorly developed spoken language. Manual Signs are used as a complement to the spoken language and the preschool teachers use it to increase the children?s power of concentration.

The web sites of Swedish public libraries display a high level of heterogeneity when it comes to design and graphical user interface. The thesis is based on the opinion that the visuals of a public library web site have implications for the user as well as for the library. The design of the graphical user interface influences the attention of the user and his/her ability to absorb information. Furthermore, there is a connection between the visuals and the users opinion about the credibility of the content of the web site, as well as of the organisation itself. The research question is: Which factors may have an impact on the design of the graphical user interfaces of a public library web site? The purpose is to create an understanding for these factors and emphasize them.

The purpose of this essay is to describe the organization of the Swedish Animal WelfareAgency during the time it was in operation. The Swedish Animal Welfare Agency was established in 2005 by the government who saw it as necessary in order to strengthen the protection of cruelty to animals in Sweden. However, the agency was shut down already in2007 and its responsibilities as an agency was moved back to the government and the department of agriculture. During its time in operation, the Swedish Animal Welfare Agency, received much criticism, among other things because of its interpretations of the law which were seen as too focused on details and thus ?bureaucratic?.

Background and Problem definition: Atypical employment is something that has becomeincreasingly common in recent decades, these are defined as positions where no relationship is of thetraditional type in which the employee has a long term relationship with the employer and where hecarries out his work at the premises of the employer. These atypical employments can take variousforms, it can be fixed term contracts, project work or jobs in employment agencies and so on. Thestaffing sector in Sweden has grown rapidly since the 90s, and since international research shows thatthe three-way relationship arising from the use of staffing agencies may lead to challenges in differentparts of HRM, we have chosen to study this topic.Aim: The purpose of this paper is to describe and understand how HRM is handled in atypicalemployment relationships.Method: The epistemological starting point for this work is hermeneutics, as a result of this theresearch approach is qualitative and inspired by abduction. The authors have chosen to carry out thework as a case study of three primary cases, each one consisting of an employment agency, a clientorganization and an employee. The analysis is based on the hermeneutics principles of interpretationand concentration of meaning.Results: What emerged as central to how HRM is handled are the interdependencies that existbetween the business environment and the strategies of the firm, how they affect different parts ofHRM and how participation and liminality have an impact on the three-way relationship.Keywords: HRM, atypical employment, staffing agencies, three-way relationship and strategy..

In today?s computerized society more and more companies choose to utilize new applications that can ease the way of handling the information. For many of us is imperative that the process as efficient as possible if one takes in consideration the size of savings that this new application can bring.The developer of the evaluated system is SYSteam AB Huskvarna and they are the ones that gave us this assignment. The application that we evaluate is SCM (Secure Connection Manager). It is already used today by big companies such as Telia and Ericsson to search for errors in telephone servers placed all over the country.

Den allvarsamma leken (1912) by Hjalmar Söderberg has been regarded as one of the greatest love novels of Swedish literature. The story about Arvid Stjärnblom and Lydia Stille and their extramarital love is marked by timeless universality.In this essay, I will examine this notion of love as a prediscursive value, by means pro¬vided by foremost poststructuralist theory. With Derrida?s conception of deconstruction, the analysis will reveal the constructedness of the true love in Söderbergs novel. Examinating typi¬cal logocentric binarisms the essay will show that the notion of true love is constituting a term in an oppositional relation with, in this specific case, the marriage sanctioned by society.

The aim of the study was to explore the methods used in horticultural therapy gardens in rehabilitating people suffering from fatigue syndrome. Nine horticultural therapy gardens were contacted of wich three chose to participate. Using case study as method e-mail interviews was carried out with the participants about their establishment and what kind of theories they based their methods upon. The material collected from the interviews was complemented with additional data from the establishments web pages and information pamphlets. Collected data was processed trough content analysis and then formed as background for the development of a program theory for horticultural therapy.